{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:40:04.009Z","occupation":{"soc":"53-3054.00","title":"Taxi Drivers","group":"Transportation & Material Moving","sector":"48-49","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers the full occupational scope of licensed taxi and for-hire vehicle drivers operating in urban and suburban environments, from basic vehicle operation and customer service under supervision through fleet management, driver training, and organizational policy leadership.","levels":{"emerging":{"label":"Emerging","statements":["Passenger pickup and drop-off locations — identify and navigate using GPS-based mobile location software under dispatcher guidance on urban and suburban routes.","Traffic laws and local regulations — follow and apply during daily vehicle operation under direct supervisor oversight at a licensed taxi company.","Vehicle pre-trip inspection checklist — complete using standard protocols to confirm safety and mechanical readiness before each shift.","Fare calculation and payment processing — perform using in-vehicle metering equipment and basic office suite software under senior driver guidance.","Passenger communication — conduct using clear spoken English to confirm destinations and provide basic trip information in customer-facing situations.","Route options and road conditions — monitor in real time using mobile navigation software to select the most efficient path on familiar city streets.","Cargo or luggage stowage in the vehicle trunk — assist with loading and securing following company orientation procedures at pickup locations.","Incident and trip data — record in a database or logbook using provided data entry templates under dispatcher direction at shift end.","Safety and emergency procedures — recognize and follow basic protocols when hazardous situations arise during supervised on-road training.","Dispatch instructions and customer requests — listen to and interpret accurately using active listening skills during radio or app-based communication."]},"developing":{"label":"Developing","statements":["Passenger destinations across the full service area — navigate independently using mobile location-based services software without dispatcher assistance on routine and unfamiliar routes.","Vehicle load distribution for multiple passengers and luggage — arrange to maintain balance and comfort, applying basic weight orientation principles during standard pickups.","Trip records and mileage logs — maintain consistently using spreadsheet software to support compliance reporting with reduced supervisory review.","Customer service interactions — manage with professionalism and cultural sensitivity during high-volume shifts at airports, hotels, and transit hubs.","Mechanical irregularities and warning indicators — detect and report promptly by monitoring dashboard systems and vehicle performance during daily operations.","Fare disputes and passenger complaints — resolve calmly by applying judgment and company policy during stressful in-vehicle situations.","Traffic congestion and road closures — adapt routes in real time using critical thinking and up-to-date navigation data on busy metropolitan roads.","Operating system and dispatch app software — use reliably to receive, accept, and complete ride assignments across multiple platform environments.","Safety protocols for vulnerable passengers — apply attentively, including assistance with boarding and securing mobility devices, during community transport assignments.","Shift performance data — review using provided spreadsheet reports to self-monitor on-time rates and identify recurring inefficiencies at the individual driver level."]},"proficient":{"label":"Proficient","statements":["Complex multi-stop and charter trip logistics — plan and execute autonomously by calculating optimal routing and timing using mapping and scheduling tools for corporate or event clients.","Cargo orientation and load distribution across larger passenger vans — determine and adjust to maintain vehicle center of balance in accordance with safety standards on shared-ride assignments.","Non-routine passenger situations including medical needs or difficult behavior — assess and manage independently using problem sensitivity and deductive reasoning in unpredictable field conditions.","Vehicle maintenance schedules and mechanical service records — oversee and coordinate with fleet maintenance staff to ensure roadworthiness across an assigned vehicle rotation.","Regulatory and public safety compliance — interpret and apply updates to licensing, insurance, and transport laws without supervisory prompting in a regulated urban taxi environment.","High-stress driving scenarios including adverse weather and accident scenes — navigate safely using developed stress tolerance and operational control skills during real-time emergencies.","Reading comprehension of policy documents and route updates — apply to correctly implement company procedural changes across daily operations with full autonomy.","Passenger feedback and service quality metrics — analyze using database query software to identify patterns and recommend service improvements to operations management.","Airport and venue staging operations — coordinate ground-level vehicle positioning and passenger flow management during large events requiring multi-driver logistics.","Mentoring less-experienced drivers informally — guide on navigation strategies, customer handling, and safety practices during shared shifts or company orientation periods."]},"advanced":{"label":"Advanced","statements":["Driver safety and operations training programs — design and deliver to new employees covering safety procedures, equipment operation, and regulatory compliance at an organizational scale.","Fleet dispatch and load staging procedures — establish and standardize to maximize vehicle utilization and route efficiency across the entire driver workforce.","Company-wide safety and security policies — develop and enforce by integrating public safety and transportation knowledge domains into binding operational protocols.","Center-of-gravity and cargo distribution standards for specialty or accessible vehicles — define and communicate to ensure all drivers apply consistent load-securing practices across the fleet.","Performance and compliance data systems — oversee using database and spreadsheet software to monitor driver metrics, flag risks, and inform executive-level decisions.","Regulatory relationships with municipal licensing and transport authorities — manage on behalf of the organization, representing the company's safety record and policy positions.","Organizational scheduling and administration frameworks — create using office suite and management tools to optimize shift coverage, vehicle availability, and driver workload balance.","Customer and personal service standards — set and institutionalize through formal policy, training materials, and web-based communication channels to define the company's service brand.","Crisis response and incident command — lead during multi-vehicle accidents, severe weather events, or security incidents affecting active fleet operations across the service territory.","Strategic workforce development plans — author and implement to recruit, credential, and retain qualified drivers, aligning talent pipelines with projected demand and regulatory requirements."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}