{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:39:40.184Z","occupation":{"soc":"53-6031.00","title":"Automotive and Watercraft Service Attendants","group":"Transportation & Material Moving","sector":"48-49","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers automotive and watercraft service attendant competencies across fueling stations, quick-lube bays, and retail service facilities, spanning vehicle maintenance, customer transactions, inventory management, and facility operations.","levels":{"emerging":{"label":"Emerging","statements":["Cash payments and credit card transactions — process accurately under direct supervisor guidance at a service station point-of-sale terminal.","Tire pressure and fluid levels — check and record using standard gauges and dipsticks following a written inspection checklist.","Motor oil and engine filters — replace under close supervision while observing safe disposal procedures in a shop bay.","Parking areas, restrooms, and equipment — clean and remove trash according to daily maintenance schedules at a service facility.","Incoming stock items — price and shelve under direction using basic inventory labels and storage procedures.","Windshield wiper blades and headlamp bulbs — install with minimal assistance by following manufacturer instructions in a retail service bay.","Grease guns and spray lubricants — apply to specified vehicle joints and steering components under technician supervision.","Tire rotation procedures — assist senior attendants in removing, repositioning, and remounting tires on standard passenger vehicles.","Customer service interactions — respond to basic questions using active listening and clear spoken communication at a fueling or service counter.","Point-of-sale software — enter transactions and print receipts following step-by-step guidance at a service station register."]},"developing":{"label":"Developing","statements":["Cash and card payment reconciliation — complete end-of-shift totals with minimal oversight using POS software at a busy service station.","Fluid systems including transmission, radiator, and battery — inspect, top off, and document findings routinely during multi-point vehicle checks.","Brake adjustments and spark plug replacements — perform independently following standard procedures in a moderate-volume service bay.","Facility cleanliness schedule — coordinate and execute cleaning tasks for multiple areas throughout a shift without direct instruction.","Inventory stock levels — monitor, place orders, and update records using inventory management software for a service station retail area.","Batteries, fan belts, and wiper blades — sell, upsell, and install accessories by matching customer needs to appropriate products.","Vehicle lubrication services — grease springs, universal joints, and steering knuckles using correct lubricants and intervals on a range of vehicle types.","Tire repair and replacement — diagnose punctures, patch or replace tires, and verify balance and pressure within standard service time frames.","Customer complaints and service inquiries — address calmly and resolve using good judgment and knowledge of available services.","Time accounting and scheduling software — log work hours and manage task priorities across a daily service shift with routine efficiency."]},"proficient":{"label":"Proficient","statements":["Complex payment discrepancies and refund situations — resolve independently using POS and spreadsheet software while maintaining accurate transaction records.","Multi-system vehicle inspections — conduct thorough assessments of fuel, oil, coolant, brake, and electrical fluid levels and recommend corrective action.","Non-routine minor repairs including intermittent brake faults and difficult spark plug configurations — diagnose and complete without supervisor assistance across a variety of vehicle makes.","Facility and equipment maintenance standards — enforce and improve cleaning and safety protocols to meet regulatory and brand requirements.","Inventory forecasting and vendor coordination — analyze usage trends using spreadsheet software and adjust ordering cycles to prevent stockouts.","Accessory sales and installation quality — review completed installations for accuracy, advise customers on compatibility, and handle warranty or fitment issues.","Lubrication service quality control — verify correct grease types and application points across diverse vehicle models and flag unusual wear patterns for further inspection.","Full tire service workflow including rotation, testing, patching, and replacement — manage efficiently during peak volume while maintaining safety standards.","Equipment maintenance and calibration — inspect and service air compressors, fluid dispensers, and lift equipment to ensure consistent operational readiness.","Critical service decisions under time pressure — apply sound judgment to prioritize repair tasks and communicate estimated completion times accurately to customers."]},"advanced":{"label":"Advanced","statements":["Service station operations and performance standards — lead the full workflow of payment processing, vehicle servicing, and facility upkeep to meet organizational goals.","Staff training programs for fluid inspection, lubrication, and minor repair procedures — design and deliver to bring new attendants to competence within their first weeks on site.","Inventory management strategy — establish reorder thresholds, evaluate supplier performance, and implement cost-reduction measures across a multi-product service retail environment.","Accessory sales targets and merchandising plans — set and drive achievement by coaching attendants on customer engagement and upselling techniques.","Equipment maintenance schedules and capital replacement plans — develop and oversee for all shop tools and service systems to minimize downtime.","Tire service and vehicle repair quality benchmarks — define, monitor, and continuously improve through data review and technician feedback sessions.","Customer service culture and complaint resolution standards — model and instill across the team, ensuring consistent integrity and cooperative behavior in all customer interactions.","Health, safety, and environmental compliance — ensure all fluid disposal, lift operation, and chemical handling practices meet applicable regulations at the facility level.","Technology adoption including POS, inventory, and time-accounting platforms — evaluate, implement, and train staff on upgrades that improve service efficiency.","Organizational performance reporting — compile operational metrics using spreadsheet and management software and present findings to district leadership to inform staffing and investment decisions."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}