{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:39:53.778Z","occupation":{"soc":"53-6061.00","title":"Passenger Attendants","group":"Transportation & Material Moving","sector":"48-49","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers passenger attendant practice in ground transportation settings — including paratransit, shuttle, and shared-ride services — where attendants secure, board, and serve passengers with diverse mobility and communication needs.","levels":{"emerging":{"label":"Emerging","statements":["Seatbelt fastening procedure — follow step-by-step under direct supervision to secure seated passengers before vehicle departure.","Wheelchair tie-down straps — apply according to posted protocols under supervisor guidance in a paratransit vehicle.","Boarding assistance techniques — perform basic lifting and steadying support for elderly or injured passengers under close direction.","Passenger questions and requests — respond using scripted answers provided during orientation training.","Seating chart basics — read and follow pre-assigned seating arrangements as directed by a lead attendant.","Vehicle safety rules — recognize and recite standard passenger safety guidelines after completing initial onboarding.","Active listening cues — demonstrate attentiveness to passenger instructions by repeating key information back for confirmation.","Scheduling software basics — enter daily shift assignments into calendar software with supervisor assistance.","Customer service language — use courteous, clear speech when greeting passengers in a transit or shuttle environment.","Incident recognition — identify and report visible passenger distress or safety concerns to a supervisor immediately."]},"developing":{"label":"Developing","statements":["Wheelchair securement and tie-down straps — execute safely and independently across varied mobility devices in a paratransit or shuttle setting.","Boarding assistance for diverse needs — adapt support techniques for elderly, sick, or injured passengers without step-by-step direction.","Passenger complaint handling — address routine complaints calmly and professionally, applying customer service guidelines on a transit route.","Seating arrangements — coordinate passenger placement efficiently to balance load and meet accessibility requirements on a shared-ride vehicle.","Social perceptiveness in service — detect changes in passenger mood or comfort level and adjust interaction style accordingly during a trip.","Safety monitoring — observe passenger behavior throughout a route and intervene early when minor safety concerns arise.","Scheduling software use — manage personal shift records and update availability independently using calendar and time accounting software.","Public safety protocols — follow documented emergency response steps without prompting when a passenger incident occurs.","Oral communication — explain route information, delays, and procedures clearly to passengers with varying levels of English proficiency.","Coordination with drivers — relay accurate passenger status updates and seating changes to vehicle operators during transit operations."]},"proficient":{"label":"Proficient","statements":["Complex securement situations — assess and resolve non-standard wheelchair or mobility-aid configurations independently to ensure passenger safety before departure.","High-need boarding support — manage boarding for multiple passengers with varying physical limitations simultaneously during a busy transit shift.","Escalated passenger concerns — de-escalate complaints and resolve service disputes without supervisor involvement, applying persuasion and empathy skills.","Dynamic seating management — reorganize seating plans in real time to accommodate last-minute changes, accessibility needs, and group logistics.","Safety incident response — lead immediate passenger protection actions during an emergency, applying public safety and transportation knowledge.","Service quality monitoring — evaluate the full passenger experience across a route and identify recurring issues for process improvement.","Cross-functional coordination — collaborate with dispatchers, drivers, and facility staff to ensure seamless passenger flow throughout a transit operation.","Documentation and reporting — prepare accurate incident, complaint, and scheduling records using office suite and word processing software.","New attendant guidance — demonstrate correct boarding, securement, and communication procedures to newly hired staff during on-the-job learning.","Regulatory compliance — apply transportation and public safety regulations consistently across all passenger interactions and vehicle operations."]},"advanced":{"label":"Advanced","statements":["Service standards leadership — define and implement passenger attendant performance benchmarks across an entire transit department or fleet operation.","Training program development — design onboarding and skills-refresh curricula for passenger attendant teams based on O*NET competencies and operational data.","Policy and procedure authorship — draft and revise boarding, securement, and emergency response protocols that govern attendant practice organization-wide.","Workforce scheduling strategy — oversee shift scheduling systems and optimize staffing coverage using scheduling and time accounting software at a fleet level.","Organizational safety culture — champion a proactive passenger safety culture by modeling best practices and leading after-action reviews of incidents.","Stakeholder communication — represent the passenger attendant function in meetings with transit authority leadership, disability advocates, and regulatory bodies.","Performance coaching — conduct regular observation, feedback, and professional development sessions with developing and proficient attendants.","Continuous improvement leadership — analyze service data and passenger feedback trends to drive systemic enhancements in boarding and seating operations.","Cross-departmental coordination — align passenger attendant operations with vehicle maintenance, dispatch, and customer service functions at an organizational level.","Regulatory and compliance oversight — ensure the department meets all federal, state, and local transportation and accessibility requirements through audits and corrective action."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}