{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:38:23.543Z","occupation":{"soc":"53-7065.00","title":"Stockers and Order Fillers","group":"Transportation & Material Moving","sector":"48-49","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers warehouse, distribution center, and retail back-of-house environments where stockers and order fillers receive, store, price, pick, and distribute merchandise using manual labor, powered equipment, and inventory management technology.","levels":{"emerging":{"label":"Emerging","statements":["Order receipts — complete accurately under direct supervisor guidance in a warehouse or retail stockroom setting.","Shelf merchandise — stock shelves, racks, cases, and bins with new or transferred items following a step-by-step placement guide.","Price tags — stamp, attach, or change price labels on merchandise by referring to a printed price list under close supervision.","Outgoing order records — record basic details of dispatched orders into a logbook or simple data entry form with supervisor review.","Merchandise retrieval — obtain items from designated bins or shelves using a pick list provided by a lead stocker.","Customer questions — respond to straightforward merchandise inquiries by locating and sharing information from posted signage or product labels.","Inventory software — navigate a basic inventory management software interface to look up item locations under direct instruction.","Safety protocols — follow established lifting and material-handling procedures to move stock safely on the warehouse floor.","Incoming requisitions — read and interpret basic written requisition forms to identify correct products for distribution to coworkers.","Hand trucks and pallet jacks — operate manual material-moving equipment under supervision to transport merchandise within a stockroom."]},"developing":{"label":"Developing","statements":["Order receipts and records — complete and file order receipt documents and outgoing order logs consistently with minimal oversight in a busy warehouse environment.","Shelf stocking — replenish shelves, racks, bins, and display tables according to planogram or rotation schedules with reduced day-to-day direction.","Customer merchandise guidance — answer customer questions and advise on merchandise selection by drawing on product knowledge gained through on-the-job experience.","Price tag management — update and verify price tags across a product category by cross-referencing current price lists and flagging discrepancies to a supervisor.","Requisition fulfillment — issue and distribute materials, parts, and supplies to coworkers or customers by accurately interpreting incoming requisition documents.","Inventory software queries — run standard searches and generate basic reports in inventory management or ERP software to confirm stock levels and locations.","Forklift operation — operate a sit-down or stand-up forklift to move palletized merchandise within a distribution center after completing required certification.","Electronic communications — use desktop communications and email software to coordinate order status updates with team leads and receiving departments.","Physical stock handling — apply trunk strength and extent flexibility consistently when loading and unloading bulk merchandise from high shelves and deep storage bins.","Attention to detail in picking — verify item quantities and SKU accuracy during the picking process before distribution, catching common errors before they leave the floor."]},"proficient":{"label":"Proficient","statements":["Complex order processing — manage multi-line order receipts and distribution workflows autonomously, resolving discrepancies between requisitions and available stock.","Full-scope shelf management — independently oversee stocking, rotation, and organization of an assigned merchandise section across all rack types in a high-volume retail or warehouse setting.","Advanced customer service — diagnose customer needs, recommend appropriate merchandise, and resolve escalated product selection issues without supervisor intervention.","Pricing accuracy oversight — audit price tag compliance across multiple product lines by referencing updated price lists and correcting errors before customer impact.","ERP and inventory systems — use enterprise resource planning and inventory management software proficiently to track inbound and outbound stock, reconcile variances, and maintain accurate records.","Non-routine equipment operation — operate forklifts and other powered material-handling equipment safely in congested or time-sensitive warehouse conditions, adapting to changing floor layouts.","Outgoing order records management — maintain complete, accurate outgoing order logs and verify data integrity in spreadsheet or database systems across an entire shift.","Cross-functional coordination — coordinate merchandise distribution across multiple departments or pick zones by interpreting requisitions from various internal customers simultaneously.","Workplace safety leadership — identify and address ergonomic and material-handling hazards proactively, applying cautiousness and perseverance to maintain a safe stockroom environment.","Written and oral communication — prepare clear written status reports and communicate stock issues verbally to supervisors and coworkers with precision and clarity."]},"advanced":{"label":"Advanced","statements":["Stocking operations strategy — design and implement shelf replenishment and order fulfillment workflows that improve throughput and reduce errors across a full warehouse or retail back-of-house operation.","Team development and training — develop training plans and mentor new and developing stockers on proper stocking, pricing, and order fulfillment procedures in a warehouse or large retail environment.","Inventory system governance — lead the configuration, testing, and adoption of inventory management or ERP software upgrades affecting the entire stocking department.","Performance standards and metrics — establish productivity and accuracy benchmarks for order filling and stock management, monitoring team adherence and driving continuous improvement.","Vendor and requisition process oversight — oversee incoming requisition and outgoing order record systems at an organizational level, ensuring compliance with internal controls and audit requirements.","Safety and compliance program leadership — lead the development and enforcement of material-handling safety and equipment certification programs across multiple shifts or locations.","Customer service policy direction — set standards and train staff on merchandise advisement and customer engagement practices that align with organizational service goals.","Cross-departmental operational coordination — align stocking and order fulfillment activities with receiving, purchasing, and sales departments to support organizational inventory accuracy and availability targets.","Technology adoption leadership — evaluate and champion new warehouse technologies, including voice recognition and RF systems, to optimize picking and stocking efficiency at scale.","Organizational culture of dependability — model and reinforce workplace values of integrity, cooperation, and attention to detail, shaping a dependable, high-performing fulfillment team culture."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}