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Personal Service Managers, All Other

SOC 11-9179.00Job Zone 4 · Considerable PreparationSibling-inferredv.26.05

Context coveredThis framework covers personal service management practice across financial oversight, policy implementation, staff coordination, and stakeholder engagement within Job Zone 4 organizational settings.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Departmental budget drafts — compile and format under supervisor guidance using spreadsheet software in a personal service organization.
  2. Organizational policies and procedures — review and summarize to support implementation activities in a structured management environment.
  3. Staff meeting agendas and minutes — prepare and distribute to coordinate communication among team members and supervisors.
  4. Accounting software entries — input financial transaction data accurately under direct oversight within an established budget cycle.
  5. Board member correspondence — draft routine written communications following established templates in a professional service setting.
  6. Operational reports — gather data from database query tools and assemble into standardized formats for management review.
  7. Program funding requirements — research and document basic cost components to support budget preparation activities.
  8. Verbal instructions from senior managers — listen actively and clarify task expectations to carry out daily operational duties.
  9. Content workflow software — navigate and update records to support document management processes within the organization.
  10. Scheduling and coordination tasks — assist in aligning staff activities and resources under direct supervision in a service management context.
Developing
Mid-level / Established
  1. Departmental operating budgets — prepare and submit for approval, incorporating program costs and funding considerations in a personal service organization.
  2. Financial activity reports — monitor and analyze using accounting and spreadsheet software to flag variances from approved budget allocations.
  3. Policy implementation plans — develop and communicate to staff with reduced oversight to ensure continuity of organizational operations.
  4. Interdepartmental coordination meetings — facilitate discussion of issues and activity alignment among organization officials and staff members.
  5. Personnel performance concerns — identify and address through established human resources processes in a supervisory management role.
  6. Written program proposals — compose using clear English language conventions to secure funding or approval from organizational leadership.
  7. Enterprise application integration tools — use to streamline data flow between administrative systems in a mid-sized service organization.
  8. Service delivery metrics — monitor on an ongoing basis and apply critical thinking to recommend operational adjustments.
  9. Customer and client service standards — apply and reinforce among frontline staff to uphold organizational quality benchmarks.
  10. Routine non-compliance issues — assess using deductive reasoning and resolve through appropriate corrective action in daily operations.
Proficient
Senior / Expert IC
  1. Annual organizational budgets — direct the full preparation and approval process, maximizing investment returns and funding continuity across program areas.
  2. Financial and budget activities — coordinate autonomously to align resource allocation with strategic organizational objectives in a personal service management setting.
  3. Board members and senior officials — confer with regularly to discuss complex operational issues and negotiate strategic priorities.
  4. Multi-program policy frameworks — design and implement to govern organizational activities and ensure compliance across all service units.
  5. Non-routine personnel and staffing challenges — resolve independently by applying advanced judgment, human resources knowledge, and leadership authority.
  6. Comprehensive management reports — produce using document management and database software to inform executive-level decision making.
  7. Organizational risk and opportunity assessments — conduct by synthesizing financial data, staff input, and sector knowledge to guide leadership decisions.
  8. Cross-functional activity coordination — lead across departments to optimize service delivery and maintain operational continuity under dynamic conditions.
  9. Staff development initiatives — design and oversee to build team competency in administrative systems and service management practices.
  10. Complex written communications — author independently for board submissions, regulatory bodies, and external stakeholders with precision and strategic intent.
Advanced
Lead / Principal / Executive
  1. Organizational financial strategy — set and champion at the executive level, directing budget activities to maximize investments and sustain long-term operations.
  2. Governance bodies and board members — advise and engage as a principal organizational spokesperson on policy, performance, and strategic direction.
  3. Enterprise-wide policy and objective frameworks — establish and evolve to guide all organizational activities and ensure mission continuity at scale.
  4. Senior leadership teams — develop and mentor by modeling decision-making excellence, integrity, and achievement orientation across the organization.
  5. Multi-year program funding strategies — architect by synthesizing financial forecasts, stakeholder priorities, and sector trends in a complex service management environment.
  6. Organizational culture of accountability — cultivate by embedding dependability, attention to detail, and ethical standards into management practices and staff expectations.
  7. Technology adoption roadmaps — lead organization-wide, evaluating enterprise application integration and content workflow platforms to enhance operational capability.
  8. Sector-level partnerships and alliances — negotiate and steward to advance organizational interests, resource sharing, and service innovation.
  9. Performance management systems — design and institutionalize to align individual, team, and organizational achievement with strategic goals.
  10. Organizational crisis and continuity response — direct with decisive leadership, coordinating officials, staff, and resources to sustain operations under extraordinary conditions.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.
Subscriber feature

Authoritative source data identified for 998 occupations

How a worker at each mastery level uses, directs, and evaluates AI tools in this occupation. Each statement cites its evidence inline; click a citation chip to verify the source.

Emerging
  1. AI-drafted correspondence — uses AI tools to generate first-draft memos, staff announcements, and meeting agendas, then reviews each output for accuracy before distribution Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. Budget template generation — prompts an AI assistant to produce standard budget spreadsheet structures and category breakdowns, then populates figures manually from verified financial records.
Developing
  1. Policy summarization — directs an AI tool to condense lengthy regulatory documents or board materials into actionable bullet points, applying critical thinking to catch any misrepresentations before briefing staff Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. Meeting preparation support — uses AI to compile background research, draft talking points, and outline agenda items ahead of board or staff conferences, while personally deciding emphasis and strategic framing WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  3. Budget narrative drafting — delegates the prose explanation of budget line items to an AI assistant, then revises the narrative to reflect organizational priorities and financial constraints accurately.
Proficient
  1. Operational reporting workflow — orchestrates AI tools to pull together performance data summaries and draft progress reports, retaining full editorial authority over conclusions and recommendations presented to leadership Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Staff communication calibration — evaluates AI-generated communications for tone, organizational culture fit, and compliance with policy, refining outputs before they reach employees or external stakeholders Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  3. Cross-functional coordination support — uses AI to track open action items and draft follow-up communications across departments, integrating outputs with personal judgment on priority and escalation WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  4. Scenario planning assistance — prompts AI models to generate multiple budget or operational scenarios, then applies decision-making frameworks to select and present the most viable path to board members.
Advanced
  1. AI governance integration — establishes organizational protocols for appropriate AI tool use across the personal services unit, defining which tasks are delegated to AI, which require human sign-off, and how outputs are audited WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Strategic briefing synthesis — directs AI agents to aggregate internal metrics, external benchmarks, and stakeholder feedback into executive briefing packages, then applies expert judgment to reframe findings as strategic recommendations Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  3. Human-AI workflow design — redesigns core management processes — including budget cycles, policy rollouts, and staff coordination loops — to embed AI assistance at defined checkpoints while preserving human accountability for all final decisions Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
Evidence pack
SAFI positioning
Top skill: Speaking
Score: 48.5 / 100
Quadrant: Q2_ai_augmented
precision: exact
WEF cluster
Human-Technology Interaction
human_technology_interaction
Sources:Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.

Pathsmith Durable Skills Framework

Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Subscriber feature

Ten durable-skill domains mapped to four proficiency/role levels for each occupation. Each statement is aligned to the Pathsmith taxonomy, derived from trusted grounding data and mapped to occupation-specific O*NET tasks and skills.

1Communication13 statements
Emerging
  1. Client intake communication — gathers service preferences and basic history through structured intake forms while maintaining a welcoming tone Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Staff briefing communication — relays daily operational priorities to front-line personal service staff using clear verbal instructions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Written correspondence — drafts routine client-facing emails and service confirmations with accurate grammar and professional formatting Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Policy explanation communication — translates organizational policies into plain language for clients and staff during onboarding and service updates Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Cross-departmental coordination communication — participates in staff meetings and conveys service schedule changes to relevant teams with minimal ambiguity Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Budget narrative writing — prepares written summaries accompanying budget proposals for review by senior leadership or board members Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Client-conflict communication — mediates service disputes by actively listening to client concerns and articulating resolution options with clarity and empathy Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Board and stakeholder briefing — presents operational performance reports and program updates to board members and organizational officials using structured verbal and written formats Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Staff performance communication — delivers structured feedback to personal service personnel, aligning messaging to individual development needs and organizational standards Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  4. Regulatory and compliance communication — authors policy documents and procedural manuals that accurately convey compliance requirements to diverse staff audiences Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Executive communication leadership — constructs and delivers strategic narratives to boards, funders, and community partners that persuade and align stakeholders around organizational priorities Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Communication system design — establishes organization-wide communication protocols and feedback loops that improve information flow across service delivery teams Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Mentored communication coaching — coaches emerging managers in active listening, professional writing, and client-facing communication techniques through structured observation and feedback sessions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
2Leadership13 statements
Emerging
  1. Task delegation initiation — assigns basic daily service tasks to team members and follows up to confirm completion within established timelines Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Policy awareness leadership — demonstrates understanding of organizational objectives and aligns personal work priorities accordingly Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Team accountability — takes responsibility for own service area outcomes and escalates issues appropriately to senior management Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Staff motivation leadership — recognizes individual staff contributions and applies positive reinforcement strategies to maintain morale in personal service environments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Operational decision-making — makes independent judgments on scheduling, staffing adjustments, and service delivery modifications within established guidelines Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Program coordination leadership — coordinates activities across service units to ensure continuity of personal service delivery and alignment with organizational objectives Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Team development leadership — identifies skill gaps in personal service staff and implements targeted training initiatives to build team capability Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Budget and resource leadership — directs financial and budget activities to fund operations, presenting approved spending plans that sustain service quality Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Policy implementation leadership — leads the rollout of new organizational policies by briefing staff, monitoring adoption, and adjusting approaches based on observed outcomes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  4. Crisis response leadership — takes decisive command during service disruptions, coordinates staff response, and communicates resolution plans to clients and stakeholders Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Organizational vision leadership — defines and champions long-term service delivery strategies that align departmental operations with broader organizational mission and growth targets Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Leadership pipeline development — mentors emerging personal service managers, providing structured coaching, stretch assignments, and performance feedback that accelerates their readiness for greater responsibility Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Cultural leadership — cultivates a service culture grounded in accountability, client-centeredness, and continuous improvement across all personal service departments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
3Metacognition12 statements
Emerging
  1. Self-assessment initiation — identifies personal strengths and areas for growth in managing personal service operations after receiving supervisor feedback Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Learning strategy awareness — selects professional development resources aligned to identified knowledge gaps in administration, HR, or client service management Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Decision reflection — revisits a recent service management decision and identifies one factor that would improve future judgment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Planning self-monitoring — reviews weekly operational plans against actual outcomes and adjusts future planning strategies accordingly Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Knowledge gap identification — recognizes limits of current expertise in areas such as budget management or personnel law and proactively seeks relevant learning opportunities Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Bias awareness — examines own assumptions when evaluating staff performance or client complaints to reduce subjective distortion in assessments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Cognitive load management — structures complex management tasks such as simultaneous budget preparation and staffing coordination using deliberate prioritization strategies Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Reflective practice — conducts regular after-action reviews of service delivery outcomes to identify systemic patterns in own decision-making and leadership behaviors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Learning transfer monitoring — tracks application of newly acquired management skills to operational contexts and evaluates effectiveness of learning strategies over time Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Metacognitive modeling — demonstrates explicit self-reflection practices to junior managers, making thinking processes visible during complex decisions to build metacognitive culture on the team Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Strategic self-regulation — adapts personal management style and cognitive strategies in response to evolving organizational demands, stakeholder dynamics, and service complexity Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. System-level learning design — designs team reflection and after-action review processes that build collective metacognitive capacity across the personal service management function Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
4Critical Thinking13 statements
Emerging
  1. Data interpretation initiation — reads and interprets basic operational reports including attendance logs and service completion rates to identify surface-level discrepancies Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Policy analysis — reviews written organizational policies to identify stated objectives and evaluate alignment with current service practices Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Problem identification — recognizes recurring client complaints or staff scheduling conflicts as symptoms requiring systematic investigation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Root cause analysis — examines service delivery failures by distinguishing immediate triggers from underlying systemic causes before recommending corrective actions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Budget assumption evaluation — questions financial projections in budget proposals by identifying assumptions that may not reflect actual service demand patterns Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Judgment application — weighs competing options when making staffing and resource allocation decisions, explicitly considering risk, cost, and service quality tradeoffs Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Evidence-based policy review — evaluates existing organizational policies against operational performance data, client feedback, and staff input to identify needed revisions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Personnel decision analysis — assesses candidate qualifications, performance records, and behavioral indicators using structured criteria to support hiring, promotion, or corrective action decisions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Vendor and program evaluation — applies comparative analysis frameworks to assess service vendors, program providers, or operational partners against quality, cost, and mission-fit criteria Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  4. Assumption challenging — surfaces and interrogates unstated assumptions embedded in board proposals or management directives before committing organizational resources Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Strategic risk reasoning — conducts scenario-based critical analysis of proposed organizational strategies, identifying second-order consequences for personal service delivery and stakeholder relationships Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Institutional knowledge synthesis — integrates financial, personnel, regulatory, and client service data streams into coherent strategic recommendations presented to senior leadership or boards Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Critical thinking capacity building — trains management teams in structured reasoning frameworks such as root cause analysis and evidence evaluation to elevate organizational decision quality Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
5Collaboration13 statements
Emerging
  1. Team participation — contributes to staff meetings by sharing relevant operational updates and supporting colleagues' service delivery coordination efforts Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Cross-functional cooperation — works with finance or HR staff to gather data needed for budget or personnel processes without requiring direction on every step Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Conflict avoidance awareness — recognizes interpersonal tensions within service teams early and refers escalating issues to appropriate supervisors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Committee and task force collaboration — participates constructively in working groups with board members, organizational officials, or external partners to coordinate shared initiatives Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Diverse perspective integration — solicits input from staff with varying roles and client backgrounds when developing service improvements or policy adjustments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Shared goal alignment — aligns personal service team activities with broader organizational objectives through regular coordination with peer managers across departments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Multi-team service coordination — manages collaborative workflows across personal service, administrative, and client relations teams to deliver seamless service experiences Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Stakeholder partnership management — builds and maintains productive working relationships with external service partners, community organizations, and funding bodies Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Conflict mediation — facilitates resolution of interpersonal or interdepartmental conflicts within personal service operations by identifying shared interests and negotiating workable compromises Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  4. Collaborative budget development — coordinates with department heads and finance staff to build unified budget proposals that reflect collective operational priorities Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Collaborative ecosystem leadership — architects formal partnership structures with external organizations, regulatory bodies, and community stakeholders that expand organizational service capacity Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. High-performing team culture — establishes norms, rituals, and accountability structures that sustain psychologically safe and high-functioning collaboration across personal service management teams Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Cross-sector collaboration modeling — represents the organization in interagency or community collaboratives, demonstrating negotiation, shared leadership, and collective problem-solving at an expert level Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
6Character13 statements
Emerging
  1. Professional accountability — acknowledges mistakes in service management decisions, corrects errors promptly, and informs relevant stakeholders without deflection Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Ethical conduct awareness — applies the organization's code of conduct in routine client and staff interactions and asks for guidance when ethical ambiguity arises Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Confidentiality adherence — maintains appropriate discretion with client personal information and personnel records in compliance with organizational and legal standards Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Integrity in resource stewardship — manages organizational budget allocations transparently, avoiding conflicts of interest and documenting spending decisions with appropriate justification Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Fair treatment consistency — applies personnel policies and client service standards equitably regardless of individual relationships, backgrounds, or preferences Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Professionalism under pressure — maintains composure and models respectful conduct during service disruptions, difficult client interactions, or staff conflicts Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Ethical decision-making — navigates competing interests among clients, staff, and organizational stakeholders by applying clear ethical reasoning and organizational values Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Accountability culture promotion — establishes expectations for professional conduct and ownership within personal service teams, addressing lapses consistently and constructively Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Transparent leadership — communicates organizational decisions, including budget constraints or policy changes, with honesty and sufficient context for staff to understand rationale Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  4. Trust-based client relations — builds long-term client relationships grounded in consistent follow-through, honest communication, and genuine concern for client wellbeing Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Ethical standard-setting — authors organizational codes of conduct and ethics policies for personal service operations, ensuring alignment with professional standards and community expectations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Integrity modeling — consistently demonstrates and articulates ethical reasoning to management peers and direct reports, establishing character as a visible leadership competency throughout the organization Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Whistleblower courage — identifies and appropriately escalates systemic ethical violations or compliance breaches within personal service operations, accepting personal risk to protect organizational integrity Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
7Creativity13 statements
Emerging
  1. Service improvement ideation — generates initial suggestions for enhancing client service processes during team brainstorming sessions without filtering for feasibility Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Problem-solving adaptation — applies a familiar procedure in a new context when standard service delivery approaches are unavailable or ineffective Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Creative resource awareness — identifies existing organizational assets that could be repurposed to address emerging service delivery gaps Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Program concept development — proposes new personal service program ideas that respond to unmet client needs, drawing on observation, feedback, and market awareness Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Process redesign — redesigns inefficient service intake or scheduling workflows using creative reconfigurations of existing staff roles and tools Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Budget innovation — identifies creative funding approaches including partnerships, grants, or cost-sharing arrangements to sustain service operations within constrained budgets Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Service model innovation — designs and pilots novel personal service delivery models that improve client outcomes, staff efficiency, or organizational reach Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Creative problem-solving under constraint — develops workable solutions to staffing shortages, facility limitations, or budget reductions without sacrificing core service quality Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Staff engagement creativity — introduces creative recognition programs, scheduling innovations, or professional development formats that improve retention and team performance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  4. Stakeholder engagement innovation — designs creative outreach and engagement strategies that attract new client populations or deepen relationships with existing community partners Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Organizational innovation leadership — champions and resources experimentation with new personal service delivery models, creating structured pilots with defined success metrics and learning cycles Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Creative culture cultivation — establishes organizational norms and structural opportunities that encourage staff at all levels to generate, test, and refine service improvement ideas Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Strategic innovation synthesis — integrates emerging trends in client needs, technology, and workforce dynamics into transformative long-term service strategies presented to board-level stakeholders Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
8Growth Mindset13 statements
Emerging
  1. Challenge acceptance — volunteers for unfamiliar management tasks such as budget preparation or policy drafting as opportunities to build new competencies Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Feedback receptivity — receives critical feedback on service management performance without defensiveness and identifies at least one actionable takeaway Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Effort orientation — demonstrates willingness to invest additional preparation time when assigned complex administrative or personnel management responsibilities Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Setback reframing — analyzes a service delivery failure or budget shortfall as a source of operational learning rather than a fixed negative outcome Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Skill-building persistence — pursues training in areas of identified weakness such as financial administration or HR systems despite initial difficulty Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Peer learning engagement — actively seeks knowledge from more experienced managers and applies observed practices to improve own performance in personal service operations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Continuous improvement practice — systematically reviews operational metrics after each service cycle and implements incremental refinements to management approaches Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Adaptive resilience — modifies service delivery strategies in response to adverse outcomes, regulatory changes, or resource losses without abandoning core organizational objectives Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Growth modeling — openly shares own professional development goals and learning experiences with staff to normalize continuous growth as a leadership expectation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  4. Feedback loop creation — establishes formal mechanisms for collecting staff and client feedback on service quality and uses results to drive personal and organizational improvement Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Growth culture architecture — embeds growth mindset principles into hiring criteria, performance review processes, and professional development systems across the personal service management function Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Organizational learning leadership — leads post-incident reviews and strategic retrospectives that transform organizational setbacks into documented learning assets shared across management teams Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Innovation through failure tolerance — creates organizational conditions in which calculated experimentation and learning from failure are supported and recognized as drivers of service excellence Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
9Mindfulness13 statements
Emerging
  1. Attentional awareness — recognizes when distraction is impairing quality of client interactions or administrative tasks and applies basic refocus strategies Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Emotional check-in — identifies own emotional state before entering difficult client or staff conversations and adjusts communication approach accordingly Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Present-moment service focus — gives full attention to client or staff needs during interactions rather than multitasking with administrative responsibilities Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Stress recognition — identifies early signs of operational stress in self and team members and introduces brief restorative practices into the service management workday Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Intentional decision-making — pauses before responding to urgent operational demands to assess available information and consider consequences rather than reacting impulsively Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Active listening practice — applies deliberate listening techniques during staff supervision and client consultations, withholding judgment until full context is understood Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Emotional regulation in conflict — maintains calm and regulated affect during high-stakes client disputes, budget negotiations, or personnel disciplinary conversations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Mindful meeting facilitation — structures team meetings with clear agendas, focused discussion norms, and closing reflection prompts that improve collective attention and decision quality Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Workload awareness — monitors own and team members' cognitive and emotional load during peak service periods and redistributes responsibilities to prevent burnout Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  4. Intentional communication — selects words, tone, and channel for each managerial communication with conscious attention to impact on diverse staff and client audiences Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Mindfulness culture leadership — integrates mindfulness-based practices into team operations through structured check-ins, reflection protocols, and attention management training for all personal service staff Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Systemic emotional intelligence — reads the collective emotional climate of the organization and makes structural adjustments to policies, schedules, or communications to improve staff and client wellbeing Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Contemplative leadership modeling — demonstrates consistent intentionality and presence in all leadership interactions, establishing mindful leadership as a visible organizational value Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
10Fortitude13 statements
Emerging
  1. Perseverance under administrative difficulty — continues working through complex budget preparation or policy implementation tasks despite frustration or repeated errors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Uncertainty tolerance — maintains functional performance while navigating ambiguous organizational directives or unclear funding situations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Courage to raise concerns — voices a service quality concern to a supervisor even when the organizational response is uncertain Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Resilience after setbacks — resumes effective service management operations following a significant disruption such as a program funding loss or key staff departure Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Sustained effort in adversity — maintains service delivery standards and staff morale during extended periods of budget constraint or organizational restructuring Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Difficult conversation courage — initiates necessary but uncomfortable conversations with underperforming staff or dissatisfied clients without avoidance or delay Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Crisis fortitude — sustains effective leadership presence and operational decision-making during prolonged organizational crises including regulatory investigations, major client complaints, or staff emergencies Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Advocacy persistence — continues to champion necessary service improvements or resource requests through repeated cycles of board review and rejection without abandoning the organizational case Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Change leadership resilience — guides personal service teams through significant organizational change, absorbing staff anxiety and modeling steady progress toward new operational norms Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  4. Ethical courage — takes principled stands against organizational decisions that would compromise client welfare or staff integrity, accepting reputational or relational risk to uphold core values Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Organizational resilience leadership — builds institutional fortitude by creating contingency plans, cross-training staff, and establishing financial reserves that sustain personal service operations through major disruptions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Transformational perseverance — leads multi-year organizational improvement initiatives through repeated setbacks, stakeholder resistance, and resource constraints while sustaining team commitment to the mission Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Courageous culture building — establishes organizational norms that reward calculated risk-taking, honest feedback, and principled dissent, embedding fortitude as a collective leadership competency Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Show O*NET source anchors38 anchors · skillscrosswalk.com

O*NET enrichment · skillscrosswalk.com

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Source anchors that ground each statement

Related titles
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O*NET skills
SpeakingActive ListeningReading ComprehensionCritical ThinkingJudgment and Decision MakingMonitoringCoordinationWriting
Knowledge domains
Administration and ManagementEnglish LanguageCustomer and Personal ServicePersonnel and Human ResourcesMathematicsEducation and TrainingComputers and ElectronicsAdministrative
Abilities
Oral ExpressionOral ComprehensionWritten ComprehensionDeductive ReasoningProblem SensitivityWritten Expression
Work styles
DependabilityLeadership OrientationIntegrityAttention to DetailAchievement OrientationPerseverance
Technology
Document management softwareContent workflow softwareEnterprise application integration softwareAccounting softwareData base user interface and query softwareSpreadsheet software
Tasks · seed anchors for statements
  1. Direct or coordinate an organization's financial or budget activities to fund operations, maximize investments
  2. Confer with board members, organization officials, or staff members to discuss issues, coordinate activities,
  3. Prepare budgets for approval, including those for funding or implementation of programs.
  4. Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure contin
CIP education codes
12.041252.010152.020152.021252.070352.090152.0903

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith Durable Skills Framework. © 2026 EBSCOed.