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Social Workers, All Other

SOC 21-1029.00Job Zone —v.26.05

Context coveredThis framework covers social work practice in community, clinical, and residential settings focused on counseling, dependency assessment, case documentation, and post-discharge follow-up for individuals facing behavioral, substance use, and life adjustment challenges.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Client intake records — complete under direct supervision using office suite software in a community social service setting.
  2. Case progress notes — transcribe and file following established templates with guidance from a senior social worker.
  3. Active listening techniques — apply during initial client interviews under close supervision in a counseling office.
  4. Basic dependency screening questions — administer to clients using standardized protocols with supervisor oversight.
  5. Urine sample collection procedures — follow established chain-of-custody protocols under direct supervision in a clinical setting.
  6. Client background information — gather and organize into electronic records using word processing software as directed.
  7. Group session participation — assist a lead social worker by observing and documenting client interactions in group counseling sessions.
  8. Discharge summary forms — locate and prepare using agency templates under the direction of a licensed practitioner.
  9. Professional communication — compose routine emails to clients and referral agencies using approved language and office email software.
  10. Social service terminology — recognize and apply correctly in written reports under review by a supervising social worker.
Developing
Mid-level / Established
  1. Client case records — maintain accurate and up-to-date histories and progress notes independently using electronic records systems in a social service agency.
  2. Individual counseling sessions — facilitate with reduced oversight to help clients address behavioral challenges and adjust to life circumstances.
  3. Drug dependency assessments — collect and analyze urine samples and document findings using agency protocols with minimal supervision.
  4. Discharged client follow-up contacts — conduct by phone or in person to monitor treatment effectiveness and flag concerns to clinical staff.
  5. Group counseling activities — co-facilitate in a community mental health or substance abuse setting, adapting discussion topics to participant needs.
  6. Client progress reports — write clearly and accurately using word processing software, meeting agency formatting and compliance standards.
  7. Critical thinking in case review — identify patterns in client behavior and recommend service adjustments within established program guidelines.
  8. Referral coordination — communicate with partner agencies via email and phone to connect clients with appropriate community resources.
  9. Spreadsheet records — use to track caseload metrics such as appointment adherence and treatment milestones in routine program reporting.
  10. Empathic engagement — demonstrate consistently during client interactions to build trust and encourage participation in treatment plans.
Proficient
Senior / Expert IC
  1. Comprehensive case documentation — produce thorough and legally compliant records covering client histories, interventions, and outcomes using integrated electronic systems.
  2. Complex individual and group counseling — lead autonomously across a full caseload, applying evidence-based techniques to address dependencies, trauma, and life adjustment challenges.
  3. Multifaceted dependency evaluations — design and carry out drug dependency assessments including urine analysis, behavioral interviews, and collateral data review without supervisory guidance.
  4. Post-discharge outcome tracking — develop and implement structured follow-up protocols to systematically evaluate treatment effectiveness and inform program improvements.
  5. Non-routine client crises — assess and respond to in real time, exercising independent clinical judgment to determine appropriate interventions in a community or residential setting.
  6. Interdisciplinary service plans — coordinate with medical, legal, and educational professionals to build holistic, client-centered support strategies.
  7. Program data analysis — compile and interpret caseload data using spreadsheet and presentation software to identify service gaps and report findings to agency leadership.
  8. Training new staff — provide on-the-job guidance on documentation standards, counseling techniques, and compliance requirements within the agency.
  9. Written clinical reports — author detailed assessments and court-ready documents demonstrating advanced written expression and adherence to professional standards.
  10. Ethical dilemmas — navigate independently by applying professional codes of conduct and sound judgment in ambiguous or high-stakes client situations.
Advanced
Lead / Principal / Executive
  1. Agency-wide documentation standards — establish and oversee to ensure accuracy, legal compliance, and continuity of care across all social work staff.
  2. Clinical supervision framework — design and lead for developing and licensed social workers, fostering professional growth and evidence-based counseling practice.
  3. Organizational dependency intervention strategy — develop and implement at program level, integrating urine analysis protocols, behavioral screening, and harm-reduction best practices.
  4. Outcome evaluation systems — build to track post-discharge client progress at scale, using data-driven insights to drive continuous program improvement.
  5. Cross-sector partnerships — lead with healthcare, criminal justice, and education stakeholders to create coordinated community support networks for underserved populations.
  6. Policy and procedure development — author and champion for the social work department, aligning operational guidelines with evolving regulatory and ethical standards.
  7. Budget and resource allocation — oversee for social service programs, using administrative and management knowledge to sustain and expand service capacity.
  8. Workforce training curriculum — design and deliver using presentation and multimedia software to build agency-wide competency in counseling, assessment, and documentation.
  9. Strategic program reporting — present findings and recommendations to executive leadership and community boards, translating complex caseload data into actionable organizational decisions.
  10. Professional culture of integrity — model and institutionalize across the agency by embedding empathy, dependability, and ethical decision-making into hiring, onboarding, and performance standards.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.
Subscriber feature

Authoritative source data identified for 998 occupations

How a worker at each mastery level uses, directs, and evaluates AI tools in this occupation. Each statement cites its evidence inline; click a citation chip to verify the source.

Emerging
  1. Basic case documentation support — uses AI writing tools to draft initial case notes and progress reports from spoken or written summaries, then reviews and corrects the output before filing Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. AI-generated resource lookup — queries AI assistants to identify community services, treatment programs, or legal aid options relevant to a client's situation, verifying currency and local availability before referral.
Developing
  1. Structured intake summarization — directs an AI tool to organize client history narratives into standardized formats, retaining full editorial responsibility for clinical accuracy and sensitive details Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. Treatment follow-up tracking — uses AI-assisted dashboards or reminders to monitor discharged clients' progress milestones, flagging cases that require direct human re-engagement.
  3. Research synthesis for intervention planning — delegates literature searches on evidence-based dependency or adjustment interventions to an AI assistant, critically evaluating returned sources before incorporating them into care plans WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Proficient
  1. Active-listening augmentation — applies AI transcription and sentiment-flagging tools to session recordings (with client consent) to surface recurring themes, while preserving the social worker's own relational judgment as the primary clinical input Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Case report generation — orchestrates AI drafting of comprehensive discharge summaries and court-ordered reports, supplying structured prompts drawn from direct client assessment and cross-checking every factual claim against primary records Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  3. Dependency assessment data handling — uses AI-assisted analysis tools to process and flag patterns in laboratory results (e.g., urinalysis trends), interpreting outputs within the full biopsychosocial context of the individual client.
  4. Group session preparation — instructs an AI tool to generate psychoeducational materials and discussion guides tailored to a specific group's demographics and presenting issues, adapting the content based on direct knowledge of participants.
Advanced
  1. Workflow redesign for AI integration — evaluates and reconfigures team documentation and referral processes around AI-assisted tools, defining which tasks remain human-led (counseling, ethical judgment, trauma-informed engagement) and which are suitable for AI support Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Critical oversight of AI risk screening — reviews AI-generated risk stratification outputs for caseloads, identifying bias or data gaps that could disadvantage marginalized clients and escalating concerns to supervisors or vendors.
  3. Training and supervision on AI use — mentors junior social workers in responsible, ethics-aligned use of AI tools, emphasizing data privacy, informed consent, and the irreplaceable role of human social perceptiveness in direct practice WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  4. Outcome evaluation with AI analytics — directs AI tools to analyze aggregate service-outcome data across discharged clients, translating findings into evidence-based program adjustments while maintaining awareness of the ethical limits of algorithmic inference in social care.
Evidence pack
SAFI positioning
Top skill: Active Listening
Score: 42.2 / 100
Quadrant: Q2_ai_augmented
precision: exact
WEF cluster
Human-Technology Interaction
human_technology_interaction
Sources:Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.

Pathsmith Durable Skills Framework

Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Subscriber feature

Ten durable-skill domains mapped to four proficiency/role levels for each occupation. Each statement is aligned to the Pathsmith taxonomy, derived from trusted grounding data and mapped to occupation-specific O*NET tasks and skills.

1Communication10 statements
Emerging
  1. Client intake communication — conducts initial interviews using basic active listening techniques to gather presenting concerns from clients in social service settings Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Case documentation — records client information and service notes using standard agency templates with supervisor guidance O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Group session participation — delivers simple verbal summaries of client progress in team meetings using clear, direct language Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Client history communication — elicits detailed psychosocial histories through structured interviews while adjusting language to match client literacy and cultural background Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Progress report writing — composes accurate written case notes and progress reports that reflect treatment milestones and behavioral changes observed during counseling sessions O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Interdisciplinary communication — conveys client needs and service plans to healthcare providers, legal contacts, and community partners using profession-appropriate terminology Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Multi-audience reporting — tailors written and verbal reports for courts, insurance bodies, and community agencies while maintaining accuracy and confidentiality standards O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Community advocacy communication — presents systemic case findings and policy recommendations to agency leadership, funders, or legislative bodies to drive service improvements Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Staff communication coaching — models and teaches effective client-facing communication techniques to junior social workers and interns through structured observation and feedback Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Complex case conferencing — leads multidisciplinary team discussions on high-risk clients, synthesizing psychological, sociological, and legal information into coherent, actionable narratives Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
2Leadership10 statements
Emerging
  1. Peer contribution — takes responsibility for assigned client caseload tasks and follows through on commitments within supervised social service practice Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Initiative in referrals — identifies and independently initiates community resource referrals for clients without waiting for supervisor direction Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Case coordination leadership — organizes service timelines and coordinates tasks across internal and external providers to ensure continuity of care for assigned clients Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Group facilitation — leads structured psychoeducational or support groups, managing group dynamics and maintaining therapeutic boundaries O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Caseload leadership — manages a full caseload autonomously, making independent service decisions, adjusting treatment approaches, and escalating risk cases with appropriate urgency Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Mentorship of new staff — guides newly hired social workers through agency protocols, ethical standards, and client engagement techniques in day-to-day practice Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Community partnership leadership — initiates and sustains collaborative relationships with external organizations to expand service access for underserved client populations O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Program development leadership — designs, champions, and implements new social service programs or treatment tracks based on identified community gaps and evidence-based practice Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Organizational advocacy — leads internal advocacy efforts to revise policies, improve client outcomes, and advance equity within the agency or broader social service system Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Supervisory leadership — oversees practicum students or junior staff, providing structured clinical supervision, performance feedback, and professional development planning Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
3Metacognition9 statements
Emerging
  1. Practice reflection — identifies personal strengths and gaps in client engagement skills after supervised sessions through structured self-assessment prompts Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Learning strategy awareness — selects professional development resources aligned with identified competency gaps in counseling or case management practice Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Cultural self-examination — monitors own cultural biases and assumptions during client assessments to prevent inequitable service delivery Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Session review — evaluates the effectiveness of counseling strategies used in individual or group sessions and adjusts approach based on client response patterns Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Treatment reflection — systematically reviews discharged client outcomes against initial assessment goals to evaluate personal clinical decision-making accuracy Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Stress self-monitoring — tracks personal emotional responses to high-complexity cases and implements targeted self-care strategies to sustain professional effectiveness Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Knowledge gap identification — pinpoints specific areas requiring continued education in psychology, sociology, or counseling methodology and pursues targeted learning independently Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Clinical learning modeling — articulates metacognitive strategies explicitly to supervisees, demonstrating how to monitor thinking processes during client risk assessments and ethical dilemmas Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Organizational learning contribution — synthesizes personal practice reflections into agency-level insights that inform training curriculum and supervision models Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
4Critical Thinking10 statements
Emerging
  1. Basic risk identification — applies agency screening tools to flag potential safety concerns in client intake information under supervisor guidance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Information evaluation — distinguishes between client self-reported history and corroborating documentation when building initial case profiles O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Needs assessment analysis — evaluates multiple data sources including psychosocial history, behavioral observations, and collateral contacts to form an integrated client needs picture Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Dependency assessment — analyzes urine sample results alongside behavioral indicators and client history to assess degree of substance dependency O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Service plan reasoning — identifies gaps and contradictions in proposed service plans and recommends evidence-based modifications Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Differential analysis — distinguishes between overlapping presenting issues such as trauma, dependency, and co-occurring mental health conditions to prioritize appropriate interventions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Progress evaluation — critically examines follow-up data from discharged clients to assess whether treatment approaches produced intended behavioral outcomes O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Ethical dilemma reasoning — applies professional ethical frameworks and legal standards to navigate duty-to-warn, confidentiality, and mandated reporting conflicts Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Systems-level analysis — identifies structural and systemic factors contributing to client vulnerability patterns across caseloads and synthesizes findings into policy-relevant recommendations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Evidence appraisal — critically evaluates emerging research in psychology and counseling to determine applicability and integration into agency practice standards Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
5Collaboration9 statements
Emerging
  1. Team participation — contributes client updates and observational data during interdisciplinary team meetings with appropriate professional boundaries Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Referral coordination — works with internal colleagues to connect clients with specialized services using established referral pathways O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Cross-agency collaboration — partners with healthcare providers, housing agencies, and legal services to develop coordinated care plans addressing multiple client needs Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Co-facilitation — partners with another social worker or clinician to co-lead group counseling sessions, coordinating roles and debriefing after each session O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Multidisciplinary team contribution — integrates psychosocial expertise into team-based case reviews alongside medical, legal, and educational professionals to develop holistic client plans Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Conflict navigation in teams — mediates differing professional perspectives on client treatment direction using evidence-based reasoning and collaborative dialogue Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Community network collaboration — builds and maintains reciprocal working relationships with community organizations to sustain resource pipelines for client populations O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Interagency collaboration leadership — designs and chairs formal partnerships between social service agencies to align service delivery, reduce duplication, and close care gaps Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Collaborative model development — co-creates interdisciplinary training and service protocols with partner organizations to improve coordinated response to complex client presentations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
6Character9 statements
Emerging
  1. Confidentiality adherence — maintains client record privacy and information boundaries in accordance with HIPAA and agency policy from the outset of practice Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Professional boundary maintenance — demonstrates consistent respect for client dignity and appropriate relational boundaries during intake and early service interactions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Mandated reporting accountability — fulfills legal obligations to report suspected abuse or neglect promptly and accurately, documenting rationale transparently O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Equitable service delivery — applies consistent standards of care across clients of differing backgrounds, challenges personal biases that may influence service equity Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Ethical decision ownership — takes full accountability for clinical and ethical decisions, documents reasoning thoroughly, and proactively discloses errors to supervisors with corrective plans Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Client advocacy integrity — advocates for client rights and access to services even when systemic barriers or institutional pressures discourage intervention Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Professional conduct under pressure — maintains composure, accuracy, and ethical standards when managing high caseloads, complex trauma histories, or emotionally charged client situations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Ethical culture modeling — sets the professional tone for ethical practice within the team by openly discussing dilemmas, reinforcing standards, and holding colleagues accountable with respect Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Systemic integrity advocacy — publicly challenges inequitable agency or system-level practices through appropriate professional and advocacy channels Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
7Creativity9 statements
Emerging
  1. Resource adaptation — modifies standard referral or activity resources to better fit individual client cultural backgrounds or presenting needs Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Alternative engagement strategies — experiments with varied rapport-building approaches when standard intake techniques fail to engage resistant clients Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Individualized intervention design — tailors counseling approaches by combining elements from multiple therapeutic frameworks to address unique client circumstances Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Creative group facilitation — incorporates art, narrative, or experiential activities into group sessions to improve engagement and therapeutic outcomes for specific populations O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Novel service pathway development — designs non-traditional support pathways for clients whose needs are unmet by existing agency services, sourcing unconventional community partnerships Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Crisis intervention innovation — develops and applies creative de-escalation or safety planning strategies for clients who do not respond to standard crisis protocols Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Community outreach design — creates culturally responsive outreach materials and engagement campaigns tailored to hard-to-reach populations O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Program innovation — conceptualizes and pilots new service models or therapeutic group formats that address unmet population-level needs using cross-disciplinary approaches Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Practice framework contribution — synthesizes creative adaptations from personal practice into documented frameworks shared with colleagues and the broader professional community Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
8Growth Mindset9 statements
Emerging
  1. Feedback receptivity — incorporates supervisor feedback on case documentation and client engagement into next-session practice without defensiveness Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Challenge acceptance — pursues assignments involving unfamiliar client populations or presenting issues as opportunities for skill development Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Skill development from setback — analyzes cases where interventions did not achieve intended outcomes to extract specific learning applicable to future practice Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Continuing education engagement — pursues certifications, training, or coursework in counseling, psychology, or social service methods to expand professional competence Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Adaptive practice refinement — revises long-standing intervention approaches when evidence, supervision, or client outcomes indicate a need for change Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Resilience through complex caseloads — sustains effort and engagement across high-complexity, multi-problem cases without reducing investment in individual client outcomes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Peer learning reciprocity — actively seeks out colleagues with expertise in unfamiliar areas such as trauma-informed care or substance use treatment to accelerate skill acquisition Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Growth culture cultivation — creates conditions within a team or unit where ongoing learning, honest case reflection, and professional risk-taking are normalized and rewarded Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Advanced specialization pursuit — undertakes advanced credentials or clinical licensure to achieve higher levels of client service capability and professional standing Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
9Mindfulness9 statements
Emerging
  1. Present-focused listening — maintains undivided attention during client sessions, minimizing internal distraction to accurately receive client verbal and nonverbal communication Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Emotional state recognition — identifies personal emotional reactions during difficult client interactions and names them without allowing immediate behavioral expression Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Attentional regulation in crisis — sustains focused, intentional presence during acute client crises, preventing reactive responses that could escalate the situation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Intentional pacing — monitors session tempo and adjusts pacing deliberately when clients show signs of overwhelm or disengagement Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Somatic awareness in sessions — notices physical stress cues in self and clients during emotionally intense conversations and uses this awareness to guide therapeutic response Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Burnout prevention through mindful practice — incorporates deliberate reflective pauses between client sessions to reset emotional and cognitive focus Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Nonreactive documentation — completes accurate case records immediately following difficult interactions by separating emotional reactions from objective clinical observations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Mindful supervision facilitation — models and teaches present-moment awareness practices to supervisees to improve their therapeutic presence and emotional regulation in client work Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Trauma-informed attentiveness — applies sustained mindful attention across sessions to detect subtle shifts in client affect, disclosure patterns, or safety indicators indicative of unreported trauma Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
10Fortitude9 statements
Emerging
  1. Persistence with resistant clients — maintains consistent outreach and engagement efforts with clients who initially refuse services or disengage from treatment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Distress tolerance in intake — completes thorough intake assessments when confronted with disturbing client histories or acute emotional presentations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. High-caseload endurance — sustains quality of documentation and client engagement standards across a demanding caseload without compromising individual client care Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Setback recovery — returns to productive practice after a client relapse, treatment failure, or case loss by processing the outcome and reengaging with renewed focus Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Chronic adversity navigation — provides consistent, high-quality service to clients experiencing intergenerational trauma, homelessness, or persistent legal challenges over extended case durations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Courage in mandated reporting — fulfills reporting obligations in cases where doing so creates relational tension with clients or conflict with family members without compromising professional duty Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Systemic barrier persistence — continues pursuing resource access for clients when bureaucratic, institutional, or policy barriers obstruct service delivery Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Organizational change resilience — sustains clinical effectiveness and team morale during agency restructuring, funding cuts, or policy upheavals that disrupt established service models Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Vicarious trauma fortitude — maintains professional functioning and personal wellbeing over a career marked by sustained exposure to client trauma, grief, and crisis through proactive resilience practices Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Show O*NET source anchors38 anchors · skillscrosswalk.com

O*NET enrichment · skillscrosswalk.com

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Source anchors that ground each statement

Related titles
Adult Protective Services Social Worker · Case Consultant · Case Investigator · Case Manager · Case Reviewer · Case Supervisor · Case Worker · Children's Counselor · Community Center Worker · Community Chest Officer · Community Organization Worker · Community Organizer
RAPIDS apprenticeships
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O*NET skills
Active ListeningSpeakingSocial PerceptivenessReading ComprehensionCritical ThinkingService OrientationWritingJudgment and Decision Making
Knowledge domains
PsychologyTherapy and CounselingCustomer and Personal ServiceEnglish LanguageEducation and TrainingSociology and AnthropologyAdministrativeAdministration and Management
Abilities
Oral ExpressionOral ComprehensionSpeech ClarityWritten ComprehensionWritten ExpressionProblem Sensitivity
Work styles
EmpathyDependabilityCooperationSinceritySocial OrientationIntegrity
Technology
Spreadsheet softwareOffice suite softwareElectronic mail softwarePresentation softwareWord processing softwareGraphics or photo imaging software
Tasks · seed anchors for statements
  1. Complete and maintain accurate records or reports regarding the patients' histories and progress, services pro
  2. Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjustin
  3. Assess individuals' degree of drug dependency by collecting and analyzing urine samples.
  4. Follow progress of discharged patients to determine effectiveness of treatments.
CIP education codes
44.070144.070344.079951.1512

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith Durable Skills Framework. © 2026 EBSCOed.