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Community and Social Service Specialists, All Other

SOC 21-1099.00Job Zone —v.26.05

Context coveredThis framework covers community and social service specialist practice across outpatient, residential, and community agency settings, encompassing client counseling, dependency screening, case documentation, and program oversight.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Client intake forms and basic case records — complete accurately under direct supervisor guidance in a community service setting.
  2. Active listening techniques — apply during initial client interviews to identify presenting concerns under close supervision.
  3. Office suite and word processing software — use to draft routine client correspondence and service notes with staff support.
  4. Urine sample collection procedures — follow established protocols under direct oversight to support drug dependency screening.
  5. Basic client progress notes — write using standardized templates in a residential or outpatient services environment.
  6. Service orientation principles — demonstrate by greeting and directing clients to appropriate resources in a community agency.
  7. Group session ground rules and formats — observe and assist experienced counselors during group support meetings.
  8. Referral documentation — prepare for common community resources under supervisor review in a social services office.
  9. Confidentiality and professional ethics standards — recognize and follow during all client interactions as required by agency policy.
  10. Spreadsheet software — enter client data into pre-built tracking sheets to support team record-keeping under staff direction.
Developing
Mid-level / Established
  1. Individual client counseling sessions — facilitate with reduced oversight to assist clients in adjusting to life challenges in an outpatient setting.
  2. Client case records and progress reports — maintain accurately and consistently across an active caseload in a community services agency.
  3. Drug dependency assessments — conduct by collecting and analyzing urine samples using established screening tools with moderate supervision.
  4. Electronic mail and scheduling software — use independently to coordinate client appointments and interdisciplinary team communications.
  5. Discharged client follow-up contacts — execute on a defined schedule to monitor treatment effectiveness and identify relapse risks.
  6. Social perceptiveness skills — apply to recognize shifts in client behavior or emotional state and adapt service approaches accordingly.
  7. Group counseling sessions — co-facilitate for clients managing substance use or social adjustment issues in a structured program environment.
  8. Community resource networks — navigate and match to individual client needs based on assessed eligibility and service gaps.
  9. Reading comprehension of clinical and policy documents — demonstrate by interpreting updated treatment guidelines and integrating changes into practice.
  10. Judgment and decision making — exercise when prioritizing client safety concerns and escalating cases to supervisors in a timely manner.
Proficient
Senior / Expert IC
  1. Full-scope individual and group counseling — deliver autonomously across diverse client populations presenting complex dependency or psychosocial challenges.
  2. Comprehensive client histories and treatment summaries — author with clinical accuracy for multidisciplinary team review and regulatory compliance.
  3. Drug dependency evaluations — conduct and interpret independently, incorporating urinalysis results and behavioral assessments into treatment recommendations.
  4. Discharged patient outcomes — analyze systematically over time to evaluate program effectiveness and inform service adjustments at the agency level.
  5. Non-routine crisis situations — assess and manage by applying critical thinking and social perceptiveness to stabilize clients in community or residential settings.
  6. Presentation software and graphics tools — use to develop training materials and data visualizations for program reporting and stakeholder communication.
  7. Counseling approaches — adapt across individual, family, and group formats based on nuanced assessment of client readiness and cultural context.
  8. Written case reports and program documentation — produce with precision and professional tone for submission to funding bodies and oversight agencies.
  9. Cross-disciplinary collaboration — lead within case conferences by synthesizing psychological, sociological, and administrative perspectives on complex client needs.
  10. Mentorship of newer staff — provide by modeling active listening, ethical judgment, and documentation standards on a day-to-day basis.
Advanced
Lead / Principal / Executive
  1. Agency-wide case management frameworks — design and implement to standardize service quality and outcomes measurement across all program areas.
  2. Organizational counseling and service delivery policies — develop by integrating evidence-based practices, regulatory requirements, and community needs data.
  3. Staff competency development programs — create and lead to build team capability in counseling techniques, documentation, and cultural responsiveness.
  4. Program effectiveness strategies — evaluate at an organizational level by analyzing longitudinal discharge follow-up data and service utilization trends.
  5. Interagency partnerships and referral networks — establish and steward to expand community resource access for the populations served by the organization.
  6. Grant proposals and funding reports — author authoritatively, translating program performance metrics into compelling narratives for government and private funders.
  7. Ethical and compliance standards — champion across the organization by establishing accountability mechanisms and leading regular policy reviews.
  8. Strategic use of technology tools — direct by selecting and implementing data management and reporting systems that improve organizational efficiency.
  9. Community needs assessments — commission and interpret to guide program expansion decisions and resource allocation at a departmental or regional scale.
  10. Executive and board-level communication — lead by presenting service outcomes, equity considerations, and strategic priorities to organizational leadership and external stakeholders.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.
Subscriber feature

Authoritative source data identified for 998 occupations

How a worker at each mastery level uses, directs, and evaluates AI tools in this occupation. Each statement cites its evidence inline; click a citation chip to verify the source.

Emerging
  1. Basic documentation assistance — uses AI writing tools to draft initial case notes and progress reports, then reviews and corrects the output for accuracy before filing Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. Terminology lookup — queries AI assistants to clarify clinical or social service terminology encountered in case files, building working vocabulary without delegating professional judgment.
Developing
  1. Client history summarization — directs AI tools to consolidate intake records and prior service notes into structured summaries, then validates the synthesis against source documents before sharing with supervisors Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. Resource identification — uses AI search and retrieval tools to surface community resources, eligibility criteria, and referral pathways relevant to a client's presenting needs, applying professional judgment to select appropriate options WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  3. Assessment preparation — delegates routine data organization tasks (formatting survey responses, tabulating screening scores) to AI tools, freeing attention for the relational and observational dimensions of client assessment Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
Proficient
  1. Progress-tracking correspondence — directs an AI assistant to generate follow-up outreach templates for discharged clients, then personalizes each communication based on caseworker knowledge of individual circumstances Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. Group session planning — uses AI tools to draft psychoeducation content and discussion prompts for group counseling sessions, then critically evaluates the material for clinical appropriateness and cultural fit before use WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  3. Dependency assessment documentation — leverages AI to structure and cross-check data collected from urine analysis and client interviews into standardized reporting formats, retaining interpretive authority over clinical conclusions Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  4. Active listening support — treats AI-generated session transcripts or note summaries as a secondary record to cross-check recall accuracy, while keeping direct perceptual engagement with the client as the primary source of understanding Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Advanced
  1. Outcome analysis — orchestrates AI tools to analyze aggregate client outcome data across a caseload or program cohort, interpreting patterns to recommend service adjustments and communicating findings to program leadership WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Workflow redesign — evaluates which documentation, scheduling, and follow-up tasks within the team's workflow sit at high automation feasibility and redesigns processes to deploy AI assistance there, preserving human-led functions for active listening and relational counseling Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  3. AI output governance — establishes review protocols for AI-generated case documents and assessment aids used by junior specialists, ensuring outputs meet regulatory accuracy standards and do not introduce bias into service decisions Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  4. Cross-system integration — coordinates AI-assisted data sharing between case management platforms, health records, and community referral systems, maintaining client confidentiality standards and professional accountability throughout WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Evidence pack
SAFI positioning
Top skill: Active Listening
Score: 42.2 / 100
Quadrant: Q2_ai_augmented
precision: exact
WEF cluster
Human-Technology Interaction
human_technology_interaction
Sources:Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.

Pathsmith Durable Skills Framework

Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Subscriber feature

Ten durable-skill domains mapped to four proficiency/role levels for each occupation. Each statement is aligned to the Pathsmith taxonomy, derived from trusted grounding data and mapped to occupation-specific O*NET tasks and skills.

1Communication12 statements
Emerging
  1. Client intake communication — collects basic demographic and presenting concern information through structured intake forms while maintaining a calm and welcoming tone Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Documentation basics — records client session notes and service interactions using agency-provided templates with guidance from supervisors O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Group session participation — listens attentively during group counseling sessions and restates client concerns to confirm understanding Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Active listening application — reflects client statements and summarizes concerns during individual counseling sessions to build therapeutic rapport Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Progress report writing — composes clear and factual progress notes documenting client behavioral changes, service utilization, and treatment milestones O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Community resource communication — explains eligibility requirements and referral processes to clients using plain, jargon-free language appropriate to literacy levels Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Multi-audience communication — tailors written and verbal communication across clients, family members, supervisors, and external agency partners to convey case status and service needs Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Treatment progress documentation — maintains comprehensive, accurate, and legally compliant case records that capture client histories, assessment findings, and service outcomes O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Group facilitation communication — delivers structured psychoeducational content and manages group dialogue during skill-building sessions with diverse client populations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Cross-system communication leadership — leads interagency case conferences and communicates complex client needs across healthcare, legal, and social service systems with clarity and authority Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Policy and advocacy writing — authors program reports, grant narratives, and community needs assessments that translate frontline casework data into compelling organizational communications O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Staff communication coaching — models and teaches effective client communication techniques to newer specialists, improving team-wide documentation quality and therapeutic engagement standards Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
2Leadership11 statements
Emerging
  1. Case responsibility ownership — follows through on assigned client referrals and service coordination tasks without needing repeated reminders from supervisors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Peer contribution — shares relevant community resource information with colleagues during team meetings to support shared client outcomes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Client empowerment facilitation — guides clients through goal-setting exercises that build self-advocacy skills and personal accountability for their own recovery or transition plans Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Workgroup initiative — volunteers to lead components of community outreach events or client education workshops under supervisor oversight Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. New staff orientation support — assists in orienting newly hired specialists to agency intake procedures, documentation systems, and community referral networks Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Caseload leadership — independently manages a full caseload, setting priorities, resolving barriers to service delivery, and advocating for clients across multiple systems Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Community program leadership — takes primary responsibility for planning and executing community education or prevention programs targeting at-risk populations O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Team guidance — mentors junior specialists on effective client engagement strategies, ethical boundaries, and documentation standards within the agency context Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Organizational service leadership — leads program development initiatives, shapes service delivery models, and drives continuous improvement in client outcome metrics Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Sector influence — represents the agency on community coalitions or advisory boards, shaping local social service policy through evidence-informed advocacy O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Staff development leadership — designs and delivers training curricula for community service specialists, building organizational capacity in culturally responsive and trauma-informed practice Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
3Metacognition11 statements
Emerging
  1. Self-monitoring in sessions — identifies personal emotional reactions during client interactions and flags concerns for supervisory debriefing Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Learning gap recognition — articulates specific areas of uncertainty in counseling techniques or assessment protocols when seeking supervisor guidance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Reflective practice — reviews recorded session notes and supervision feedback to identify recurring patterns in client interactions and adjust personal approach accordingly Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Competency self-assessment — evaluates own proficiency against professional standards for case management and counseling and identifies targeted training needs Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Decision process review — after complex case decisions, traces the reasoning steps taken and identifies where additional information would have improved judgment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Adaptive case strategy — monitors effectiveness of applied intervention strategies through client progress indicators and consciously adjusts therapeutic approach when client outcomes stagnate Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Supervision utilization — prepares structured questions and case dilemmas for supervision sessions, transforming lived casework experience into deliberate professional development Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Bias awareness in assessment — recognizes how personal background, cultural assumptions, and secondary trauma may influence client assessments and actively mitigates these in practice Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Metacognitive modeling — explicitly demonstrates reflective thinking processes during case consultations and team trainings, helping colleagues develop their own self-monitoring habits Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Practice research integration — critically evaluates personal practice against emerging research in psychology and counseling to continuously refine professional methodology Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Organizational learning contribution — synthesizes individual reflective insights into team-level knowledge, contributing to agency-wide improvements in service delivery approaches Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
4Critical Thinking11 statements
Emerging
  1. Basic needs assessment — gathers presenting information from clients and identifies which standardized assessment tools apply to the stated concern O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Resource eligibility evaluation — applies published eligibility criteria to determine which community services a client may qualify for O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Dependency severity analysis — collects and interprets urine sample data and behavioral indicators to assess degree of substance dependency and inform treatment planning O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Case evidence evaluation — weighs conflicting reports from clients, family members, and collateral contacts to form a coherent case conceptualization Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Service effectiveness questioning — examines whether current intervention plans are producing expected client progress and identifies logical next steps when outcomes fall short Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Differential assessment — distinguishes between co-occurring mental health, substance use, and social determinants in complex cases to recommend appropriately sequenced services Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Discharge outcome analysis — follows progress of discharged clients and critically evaluates whether treatment approaches achieved intended behavioral and stabilization outcomes O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Ethical dilemma reasoning — identifies competing obligations in ambiguous client situations and applies ethical frameworks to reach defensible professional judgments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Program efficacy evaluation — designs and conducts systematic reviews of service program outcomes, applying critical analysis to distinguish effective interventions from ineffective ones Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Systems-level problem analysis — identifies root causes of recurring client barriers by analyzing patterns across caseloads and recommending structural changes to service delivery Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Evidence-based practice leadership — critically appraises published research in sociology, psychology, and counseling to guide adoption of best practices across the agency Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
5Collaboration11 statements
Emerging
  1. Interagency referral participation — follows established referral procedures to connect clients with partner agencies, documenting handoff communications accurately O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Team meeting contribution — shares relevant case updates during team huddles and asks clarifying questions about shared client goals Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Multidisciplinary team engagement — participates constructively in case conferences with healthcare providers, legal professionals, and educators to develop integrated client support plans Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Co-facilitation — partners with a senior specialist or healthcare clinician to co-facilitate group counseling or community education sessions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Shared documentation standards — aligns case recording practices with team conventions to ensure continuity of care when clients interact with multiple specialists O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Cross-agency care coordination — leads coordination among multiple service providers for clients with complex, multi-domain needs, managing communication and resolving service gaps collaboratively Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Group dynamics navigation — manages diverse perspectives and interpersonal conflicts within client group sessions to maintain a productive and safe therapeutic environment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Team knowledge sharing — actively shares emerging resource knowledge, client engagement insights, and cultural competency learnings with colleagues to elevate collective practice Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Coalition building — establishes and sustains collaborative relationships with community organizations, government agencies, and advocacy groups to expand the service ecosystem for clients Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Collaborative program design — leads multistakeholder working groups to co-design community intervention programs that integrate perspectives from service users, providers, and funders Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Conflict resolution across systems — mediates disagreements between agencies, families, and clients regarding service plans, achieving consensus-based outcomes that prioritize client wellbeing Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
6Character11 statements
Emerging
  1. Confidentiality adherence — handles client records, intake information, and session content in strict accordance with HIPAA and agency confidentiality policies O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Professional boundary awareness — recognizes and respects appropriate professional boundaries with clients in all service interactions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Accountability in documentation — submits accurate and timely case records without omission or embellishment, taking personal responsibility for documentation quality Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Equitable service delivery — provides consistent service quality to all clients regardless of background, presenting issue, or personal characteristics, demonstrating commitment to fairness Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Mandatory reporting compliance — identifies reportable situations involving client safety and fulfills mandatory reporting obligations promptly and accurately O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Ethical decision-making under pressure — navigates high-stakes client situations involving conflicting interests, resource scarcity, or legal complexity by applying professional ethics codes and seeking supervision Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Trustworthy advocacy — represents client interests honestly to external agencies and institutions, even when doing so requires challenging institutional norms or policies Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Professional self-regulation — manages personal responses to vicarious trauma, compassion fatigue, and difficult client presentations without compromising service quality or professional conduct Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Ethical leadership — models and champions ethical practice standards across the team, establishing accountability norms that strengthen organizational integrity Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Whistleblower courage — identifies and appropriately escalates systemic ethical violations or policy breaches within the agency, prioritizing client safety above institutional convenience Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Community trust stewardship — builds and sustains the agency's reputation for integrity within the communities served through transparent, respectful, and consistently principled practice Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
7Creativity11 statements
Emerging
  1. Adaptive resource matching — identifies unconventional community resources or informal support networks to meet client needs that fall outside standard referral pathways Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Engagement strategy variation — adjusts the tone, format, or pacing of client sessions when standard approaches produce low engagement Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Individualized intervention design — develops client-specific coping strategies, goal plans, and action steps that go beyond templated approaches to reflect each client's unique circumstances Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Community outreach innovation — proposes new formats or venues for outreach activities that reach underserved populations not currently engaging with available services Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Creative group facilitation — incorporates narrative, role-play, or arts-based activities into group counseling sessions to deepen participant engagement and skill internalization Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Program adaptation — redesigns existing service programs to address emergent community needs, drawing on cross-disciplinary knowledge in psychology, sociology, and community development Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Problem-solving in service gaps — invents workaround solutions when clients face systemic barriers such as waitlists, eligibility gaps, or geographic access limitations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Educational material development — creates original psychoeducational materials tailored to the literacy levels, cultural backgrounds, and specific needs of client populations served Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Service model innovation — conceptualizes and pilots novel service delivery models that address unmet community needs, contributing to organizational and sector-level advancement Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Grant-funded initiative design — develops creative, evidence-informed program proposals that attract new funding and expand organizational capacity to serve complex populations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Cross-sector creative collaboration — convenes partners from healthcare, education, arts, and social services to co-design innovative community interventions that transcend traditional service silos Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
8Growth Mindset11 statements
Emerging
  1. Feedback receptivity — receives constructive supervision feedback about client engagement or documentation without defensiveness and implements suggested changes in subsequent sessions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Training participation — engages actively in required professional development trainings and applies at least one new technique to caseload following each learning experience Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Competency stretch — voluntarily accepts cases involving unfamiliar presenting issues or populations to expand clinical and cultural competency Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Setback reframing — when client progress stalls or a referral falls through, analyzes what can be learned from the outcome and adjusts strategy rather than disengaging Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Continuing education pursuit — independently seeks out webinars, certifications, or peer-reviewed literature in psychology, counseling, and social science to deepen professional knowledge Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Practice evolution — systematically incorporates new evidence-based techniques from professional training and supervision into daily caseload management, demonstrating measurable practice growth over time Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Cultural humility development — actively seeks knowledge about clients' cultural communities, solicits feedback on cultural responsiveness, and revises practice accordingly Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Peer learning reciprocity — both shares expertise and actively learns from colleagues with different specializations, treating team interactions as mutual growth opportunities Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Learning culture cultivation — champions a team environment where mistakes are examined constructively, new approaches are piloted regularly, and professional growth is collectively valued Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Mentorship through challenge — assigns stretch cases and facilitated reflection exercises to developing specialists under their guidance, accelerating others' professional growth Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Field advancement contribution — presents at professional conferences or contributes to practitioner publications, sharing practice innovations and inviting external critique to refine professional knowledge Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
9Mindfulness11 statements
Emerging
  1. Present-moment session focus — sets aside non-urgent administrative tasks during client sessions to give full attention to the client's verbal and nonverbal communication Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Emotional state awareness — notices own tension or discomfort during difficult client interactions and uses brief grounding techniques before responding Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Attentive listening in sessions — maintains sustained, non-distracted attention during individual and group counseling sessions, tracking shifts in client affect and engagement Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Stress regulation between cases — uses structured transition practices between back-to-back client sessions to reset emotional state and prevent carryover into subsequent interactions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Intentional response — pauses before responding to escalating client behavior, choosing deliberate de-escalation strategies over reactive replies Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Emotional regulation under distress — maintains composure and professional effectiveness during crisis client interactions, trauma disclosures, or high-conflict case situations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Social perceptiveness in practice — continuously reads subtle shifts in client affect, body language, and engagement during sessions to adjust therapeutic approach in real time Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Self-care integration — practices consistent secondary trauma management routines that sustain long-term emotional availability and professional effectiveness across a full caseload Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Mindful team culture modeling — demonstrates and teaches mindful client engagement practices to colleagues, contributing to a team culture of present-moment attentiveness and emotional regulation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Trauma-informed environmental design — applies mindfulness principles to shape session environments, intake protocols, and agency spaces that promote psychological safety for vulnerable clients Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Intentional systems advocacy — approaches systemic inequities and organizational challenges with deliberate, non-reactive strategy, modeling thoughtful professional conduct under sustained institutional pressure Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
10Fortitude11 statements
Emerging
  1. Difficult case persistence — continues to engage constructively with resistant or disengaged clients rather than prematurely closing cases or reducing contact Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Workload management under pressure — maintains service quality and documentation accuracy during high-caseload periods by prioritizing effectively and requesting support when needed Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Resilience after client setbacks — returns to structured case planning after a client relapse, crisis episode, or service refusal, maintaining therapeutic optimism and clinical objectivity Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Boundary-holding under pressure — upholds professional limits with manipulative or highly demanding clients without withdrawing empathetic engagement Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Sustained advocacy — pursues client access to services through bureaucratic obstacles, waitlists, and eligibility denials with persistence and creative problem-solving Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Secondary trauma resilience — maintains professional effectiveness over extended periods of exposure to client trauma narratives through deliberate self-care, supervision, and peer support practices Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Courageous client truth-telling — delivers difficult feedback or confronts enabling behaviors in client counseling sessions when doing so is therapeutically necessary and clinically indicated Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Sustained complex case engagement — provides consistent, high-quality service to clients with chronic multi-system needs across months or years without diminishing engagement or advocacy Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Systemic adversity navigation — maintains mission-driven practice effectiveness during periods of agency funding cuts, policy changes, or organizational instability that disrupt service delivery Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Crisis system leadership — assumes a stabilizing leadership role during community or organizational crises, sustaining team morale and client service continuity under acute pressure Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Long-term change stewardship — sustains commitment to complex community-level change initiatives over multi-year timelines, persisting through slow progress, stakeholder resistance, and resource constraints Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Show O*NET source anchors38 anchors · skillscrosswalk.com

O*NET enrichment · skillscrosswalk.com

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Source anchors that ground each statement

Related titles
Youth Development Worker · Activist · Business Representative · Case Investigator · Case Manager · Case Reviewer · Case Supervisor · Case Worker · Children's Counselor · Community Center Worker · Community Chest Officer · Community Educator
RAPIDS apprenticeships
0293 · Youth Development Worker
O*NET skills
Active ListeningSpeakingSocial PerceptivenessReading ComprehensionCritical ThinkingService OrientationWritingJudgment and Decision Making
Knowledge domains
PsychologyTherapy and CounselingCustomer and Personal ServiceEnglish LanguageEducation and TrainingSociology and AnthropologyAdministrativeAdministration and Management
Abilities
Oral ExpressionOral ComprehensionSpeech ClarityWritten ComprehensionWritten ExpressionProblem Sensitivity
Work styles
EmpathyDependabilityCooperationSinceritySocial OrientationIntegrity
Technology
Spreadsheet softwareOffice suite softwareElectronic mail softwarePresentation softwareWord processing softwareGraphics or photo imaging software
Tasks · seed anchors for statements
  1. Complete and maintain accurate records or reports regarding the patients' histories and progress, services pro
  2. Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjustin
  3. Assess individuals' degree of drug dependency by collecting and analyzing urine samples.
  4. Follow progress of discharged patients to determine effectiveness of treatments.
CIP education codes
19.071019.071119.071230.170130.250239.070139.079944.000044.0201

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith Durable Skills Framework. © 2026 EBSCOed.