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Legal Support Workers, All Other

SOC 23-2099.00Job Zone —v.26.05

Context coveredThis framework covers legal support work performed in law firms, government agencies, and corporate legal departments, encompassing research, client interaction, evidence gathering, document management, and agency representation calibrated to Job Zone 3 preparation and experience.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Basic legal terminology and definitions — identify and apply under direct supervision when reviewing statutes and regulations in a law office setting.
  2. Client intake forms and case files — organize and maintain using document management software under guidance from a supervising attorney or paralegal.
  3. Relevant laws and government regulations — locate and retrieve using legal databases and online research tools in a law firm or agency environment.
  4. Written correspondence and legal documents — draft routine letters and forms following established templates under close supervisory review.
  5. Client and witness information — gather through structured interviews using approved protocols under direct oversight in a legal support role.
  6. Case-related evidence and records — compile and log into database systems accurately under direction from senior legal staff.
  7. Legal precedents and rulings — recognize and summarize basic examples when assigned research tasks in a supervised office environment.
  8. Electronic mail and office suite software — use to communicate and organize daily administrative tasks in a legal support workplace.
  9. Active listening skills — demonstrate during client and witness interviews to capture accurate information under the guidance of experienced staff.
  10. Spreadsheet software — enter and organize case data and deadlines following established formats in a legal administrative setting.
Developing
Mid-level / Established
  1. Applicable laws, rulings, and regulations — interpret and explain to clients and businesses with reduced oversight in a legal services environment.
  2. Legal research findings — synthesize into written summaries that identify relevant precedents for attorneys handling active cases.
  3. Client and witness interviews — conduct independently to gather evidence and background information in support of legal actions or defense strategies.
  4. Case file documentation — manage end-to-end using document management and database software with minimal supervisory direction.
  5. Probable case outcomes — analyze by applying knowledge of legal precedents and presenting findings to supervising counsel in routine matters.
  6. Government agency submissions and court filings — prepare and submit accurately, ensuring compliance with procedural rules and deadlines.
  7. Complex problem solving — apply to identify gaps in evidence or procedural issues and propose corrective actions within familiar legal contexts.
  8. Data mining and query software — use to extract and cross-reference case-relevant information from legal and public record databases.
  9. Oral communication — convey legal concepts and case status clearly to clients and agency representatives in professional settings.
  10. Judgment and decision making — exercise when prioritizing competing case tasks and escalating issues appropriately to supervising attorneys.
Proficient
Senior / Expert IC
  1. Laws, rulings, and regulations across multiple practice areas — interpret and apply autonomously to provide accurate guidance to individuals and businesses.
  2. Legal precedents and case law — analyze systematically to forecast probable outcomes and recommend strategic approaches for non-routine cases.
  3. Evidence gathering activities — design and execute independently, including client and witness interviews, to support litigation or regulatory proceedings.
  4. Client representation before government agencies — conduct with full accountability, preparing all supporting documentation and arguments.
  5. Critical thinking and deductive reasoning — apply to evaluate complex legal scenarios and identify the strongest defensible positions for clients.
  6. Comprehensive written legal documents — draft, review, and finalize with high precision, including briefs, motions, and agency submissions.
  7. Document management systems and legal databases — administer and optimize to ensure accurate, accessible, and secure case record-keeping.
  8. Active learning — pursue independently to stay current with changes in law, regulations, and agency procedures affecting assigned practice areas.
  9. Public safety and security regulations — interpret and integrate into legal support work for clients in regulated or compliance-sensitive industries.
  10. Complex client consultations — lead with confidence, applying customer service expertise and legal knowledge to address multifaceted legal concerns.
Advanced
Lead / Principal / Executive
  1. Legal support practice standards and workflows — establish and continuously improve across the organization to ensure quality and compliance at scale.
  2. Junior legal support staff and paralegals — mentor and develop by modeling best practices in research, document preparation, and client communication.
  3. Organizational legal research strategies — design and implement using advanced data mining and database tools to support high-volume or complex caseloads.
  4. Policy interpretation frameworks — develop for use by the broader legal support team when advising clients on regulatory and statutory matters.
  5. Case outcome analysis methodologies — lead by building structured approaches to precedent review that inform firm-wide litigation strategy.
  6. Relationships with government agencies and court systems — cultivate at a senior level to facilitate effective client representation and regulatory compliance.
  7. Ethics, integrity, and professional conduct standards — champion and enforce across the legal support function to protect client and organizational interests.
  8. Technology adoption and tool selection — evaluate and direct for document management, data analysis, and workflow automation in legal operations.
  9. Cross-functional legal support initiatives — lead in collaboration with attorneys, HR, and administration to align support services with organizational goals.
  10. Workforce planning and talent development — oversee for the legal support function, identifying competency gaps and designing training to address them.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.

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  1. Emerging
  2. Developing
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  4. Advanced
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Sources:Pathsmith™ Durable SkillsPathsmith™ Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
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Show O*NET source anchors38 anchors · skillscrosswalk.com

O*NET enrichment · skillscrosswalk.com

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Source anchors that ground each statement

Related titles
Advocate · Brief Writer · Case Briefer · Closer · Contract Clerk · Escrow Closer · Escrow Officer · Friend of the Court · Juror · Law Examiner · Law Researcher · Legal Administrator
RAPIDS apprenticeships
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O*NET skills
Active ListeningReading ComprehensionCritical ThinkingWritingSpeakingComplex Problem SolvingActive LearningJudgment and Decision Making
Knowledge domains
Law and GovernmentEnglish LanguageCustomer and Personal ServiceAdministrativeComputers and ElectronicsAdministration and ManagementPublic Safety and SecurityPersonnel and Human Resources
Abilities
Written ComprehensionOral ComprehensionOral ExpressionWritten ExpressionSpeech ClarityDeductive Reasoning
Work styles
IntegrityAttention to DetailDependabilityCautiousnessSelf-ControlIntellectual Curiosity
Technology
Document management softwareData mining softwareData base user interface and query softwareSpreadsheet softwareOffice suite softwareElectronic mail software
Tasks · seed anchors for statements
  1. Interpret laws, rulings and regulations for individuals and businesses.
  2. Analyze the probable outcomes of cases, using knowledge of legal precedents.
  3. Gather evidence to formulate defense or to initiate legal actions by such means as interviewing clients and wi
  4. Represent clients in court or before government agencies.
CIP education codes
22.000022.030222.0304

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me®, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith™ Durable Skills Framework. © 2026 EBSCOed.