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Protective Service Workers, All Other

SOC 33-9099.00Job Zone 2 · Some PreparationSibling-inferredv.26.05

Context coveredThis framework covers protective service roles in correctional, detention, and institutional security settings where officers maintain order, conduct inmate counts, enforce facility regulations, and respond to emergencies across all career stages.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Inmate count procedures — perform under direct supervision using established headcount protocols within an assigned housing unit.
  2. Institutional rules and regulations — read and identify key policies with guidance from a senior officer during initial on-the-job training.
  3. Routine security rounds — conduct at scheduled intervals following posted patrol routes inside a correctional or detention facility.
  4. Basic incident reports — complete using approved templates and office suite software under supervisor review after a minor disturbance.
  5. Radio and verbal communications — use standard call signs and plain language to relay routine information to dispatch or a supervising officer.
  6. Order and discipline expectations — recognize and report rule violations by detainees to a higher-ranked officer in a controlled setting.
  7. Emergency response signals — identify alarm types and follow posted evacuation or lockdown checklists during drills or directed scenarios.
  8. Active listening skills — apply when receiving shift briefings and written post orders to accurately understand assigned duties.
  9. Detainee behavior patterns — observe and note changes in demeanor or movement using basic monitoring checklists provided by the facility.
  10. Data entry tasks — record count results and routine log entries into facility database software under direct oversight of a shift supervisor.
Developing
Mid-level / Established
  1. Periodic inmate counts — conduct independently at required intervals, reconcile discrepancies, and document results accurately in facility logs.
  2. Institutional policies and regulations — apply working knowledge to daily supervision decisions and advise detainees on rules with minimal supervisory input.
  3. Order and discipline maintenance — manage low-level conflicts using verbal de-escalation techniques within assigned areas of a correctional facility.
  4. Emergency situations — respond to routine escape alerts or facility disturbances by following established protocols and coordinating with on-duty staff.
  5. Incident documentation — draft clear, detailed reports using word processing and spreadsheet software, ensuring entries meet facility accuracy standards.
  6. Shift briefings — deliver concise verbal summaries of post observations to oncoming officers, covering counts, incidents, and inmate status changes.
  7. Social perceptiveness — detect early behavioral cues among inmates that may signal tension or non-compliance and escalate appropriately.
  8. Policy updates — read and integrate revised institutional procedures into daily practice following mandatory training sessions.
  9. Coordination with support staff — collaborate with medical, mental health, or administrative personnel to address inmate needs within security boundaries.
  10. Database query tools — retrieve inmate records and log entries efficiently to support accurate reporting during a standard facility shift.
Proficient
Senior / Expert IC
  1. Complex inmate count management — oversee full-shift counts across multiple housing units, investigate count discrepancies, and ensure resolution before shift close.
  2. Non-routine disciplinary incidents — assess and respond autonomously to escalating situations, applying judgment to balance safety, policy, and individual circumstances.
  3. Full-scope policy enforcement — interpret and apply institutional regulations to ambiguous scenarios, providing on-the-spot guidance to staff and detainees alike.
  4. Emergency response coordination — lead first-response actions during escapes, riots, or medical emergencies, directing personnel and communicating with external agencies.
  5. Critical incident analysis — evaluate security breaches or near-miss events using deductive and inductive reasoning to identify root causes and recommend corrective actions.
  6. Staff observation and mentoring — assess newer officers' performance on post duties and provide real-time feedback to improve compliance with security protocols.
  7. Comprehensive report writing — produce detailed use-of-force, escape, or disciplinary reports using appropriate software that withstand legal and administrative scrutiny.
  8. Cross-functional coordination — liaise with law enforcement, legal, and facility administration to manage high-priority detainee cases within regulatory frameworks.
  9. Inmate behavior risk assessment — synthesize observations, file data, and pattern recognition to flag elevated-risk individuals for supervisory review.
  10. Training delivery — facilitate post-specific orientation sessions for newly assigned officers, covering count procedures, emergency protocols, and institutional regulations.
Advanced
Lead / Principal / Executive
  1. Facility-wide security strategy — develop and implement comprehensive post assignment plans, patrol schedules, and count protocols that align with institutional safety objectives.
  2. Policy and procedure development — author and revise institutional rules, emergency response procedures, and compliance standards affecting all protective service staff.
  3. Emergency preparedness leadership — design facility-level drills, evaluate readiness gaps, and direct cross-agency response planning for high-consequence scenarios.
  4. Organizational culture of integrity — model and institutionalize standards of dependability, self-control, and ethical conduct across the entire protective services workforce.
  5. Workforce development program design — create structured on-the-job training curricula and competency benchmarks for new and mid-level officers across the facility.
  6. Performance accountability systems — establish monitoring frameworks using database and reporting software to track officer compliance, incident trends, and count accuracy.
  7. Interagency relationship management — represent the facility in coordination with law enforcement, courts, and regulatory bodies to ensure legal and policy compliance.
  8. Critical incident command — assume unified command during major security events, allocating personnel, communicating with executive leadership, and managing public safety outcomes.
  9. Resource and staffing optimization — analyze operational data to recommend staffing models, technology investments, and procedural changes that enhance facility security efficiency.
  10. Senior leadership advising — brief executive administrators and policymakers on emerging security risks, regulatory changes, and workforce readiness using data-driven presentations.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.
Subscriber feature

Authoritative source data identified for 998 occupations

How a worker at each mastery level uses, directs, and evaluates AI tools in this occupation. Each statement cites its evidence inline; click a citation chip to verify the source.

Emerging
  1. Incident report drafting — uses an AI writing assistant to structure and spell-check routine incident or count reports, while supplying all factual details and observations personally.
Developing
  1. Policy and regulation lookup — queries an AI assistant to locate relevant institutional rules or procedural language, then cross-references the source document before acting on the result Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. Shift log summarization — feeds raw shift notes into an AI tool to produce a concise summary, reviewing the output for accuracy before submission WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Proficient
  1. Inmate count verification support — directs an AI-assisted monitoring dashboard to flag discrepancies in headcount records, retaining personal accountability for all final tallies WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Active listening augmentation — relies on human perceptual judgment for real-time interpersonal de-escalation and situational awareness, recognizing that AI tools have limited feasibility in replicating this skill Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  3. Emergency response documentation — dictates post-incident accounts to an AI transcription tool immediately after an event, then edits the transcript to ensure procedural accuracy before filing.
Advanced
  1. AI tool evaluation for facility use — assesses proposed AI monitoring or reporting systems against institutional security requirements, identifying gaps where human judgment must remain primary given the occupation's low AI-collaboration baseline Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. Training scenario development — uses an AI content generator to draft realistic scenario scripts for officer training exercises, editing each scenario to reflect actual facility layout, population dynamics, and regulatory obligations WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Evidence pack
AEI usage
Task observations: 33
Augment share: 3.3%
SAFI positioning
Top skill: Active Listening
Score: 42.2 / 100
Quadrant: Q2_ai_augmented
precision: exact
WEF cluster
Technology Use, Monitoring and Control
technology_use_monitoring_control
Sources:Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.

Pathsmith Durable Skills Framework

Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Subscriber feature

Ten durable-skill domains mapped to four proficiency/role levels for each occupation. Each statement is aligned to the Pathsmith taxonomy, derived from trusted grounding data and mapped to occupation-specific O*NET tasks and skills.

1Communication12 statements
Emerging
  1. Inmate count reporting — documents periodic headcounts using standard forms and verbal reports to supervising officers Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Policy communication — reads and interprets institutional rules and regulations to understand basic enforcement expectations O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Incident verbal relay — conveys basic observations of disturbances or unusual activity to shift supervisors using clear spoken language Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Detainee instruction — delivers clear verbal directives to individuals in assigned areas to maintain order and compliance with facility rules Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Written incident documentation — composes accurate written reports of security incidents, rule violations, and inmate behavior using standardized formats O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Radio communication — transmits concise status updates and emergency information over two-way radio to coordination staff during routine and urgent situations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. De-escalation dialogue — conducts structured verbal exchanges with agitated individuals to reduce tension and restore compliance without physical intervention Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Cross-shift briefing — delivers comprehensive handover communication to incoming personnel covering inmate status, incidents, and unresolved issues O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Public and visitor communication — explains facility procedures and visitation rules to members of the public using accessible, professional language O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Multi-agency incident communication — coordinates verbal and written information exchange with law enforcement, medical, and administrative personnel during complex emergencies such as escapes or disturbances Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Policy briefing leadership — presents updated institutional policies and procedural changes to peers and new staff with clarity and authoritative grounding in regulation O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Communication protocol development — contributes to improving facility reporting templates and briefing structures based on observed gaps in information transfer Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
2Leadership10 statements
Emerging
  1. Personal accountability — accepts responsibility for assigned post coverage and reports deviations in inmate counts to supervisors without prompting Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Rule reinforcement — enforces basic institutional rules within assigned area by redirecting non-compliant individuals toward expected conduct O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Post initiative — identifies coverage gaps or emerging security concerns and takes proactive steps to address them before supervisor intervention is required Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Peer coordination — guides newer staff through routine procedures such as count verification and patrol rotations during shared shifts Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Emergency response leadership — assumes functional leadership of assigned area during emergencies such as escapes or disturbances, directing colleague actions and managing the scene until supervisory relief arrives Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Discipline modeling — demonstrates consistent adherence to institutional conduct standards and professional comportment that establishes behavioral expectations for both staff and detainees Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Shift influence — influences the tone and discipline level of an assigned area through calm, authoritative presence and consistent rule application O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Supervisory mentorship — mentors junior protective service workers in security procedures, regulation interpretation, and emergency response tactics through direct coaching and observation feedback Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Operational decision authority — exercises independent judgment in high-stakes situations to protect personnel and detainee safety, making real-time decisions that align with policy and mission Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Institutional culture stewardship — models and reinforces a culture of professional accountability, safety, and ethical conduct across the facility through visible leadership behavior Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
3Metacognition8 statements
Emerging
  1. Self-assessment of post performance — reflects on whether assigned counts, patrols, and rule enforcement actions were completed accurately and on time Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Policy learning strategy — identifies personal gaps in knowledge of institutional regulations and seeks clarification from supervisors or written resources Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Incident review reflection — reviews personal responses to security incidents to identify what worked, what failed, and what should be adjusted in future responses Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Bias awareness — recognizes when personal assumptions about individuals in custody may influence observation or enforcement decisions and adjusts accordingly Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Situational thinking evaluation — evaluates the reasoning behind a judgment call made during a security incident and articulates the decision logic when documenting or debriefing Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Skill gap identification — monitors own proficiency in emergency response procedures and proactively seeks training or practice to address deficiencies Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Strategic self-monitoring — continuously evaluates personal stress levels, attentiveness, and decision quality across a shift to maintain peak security performance in high-pressure environments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Teaching through reflection — uses personal past errors and corrective actions as instructional material when coaching peers, demonstrating high metacognitive transparency Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
4Critical Thinking9 statements
Emerging
  1. Behavioral observation — identifies and flags unusual inmate behavior or facility conditions that may indicate a developing security threat O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Policy application — applies written rules and regulations to straightforward situations to determine the correct enforcement response O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Threat assessment — evaluates the credibility and severity of potential security threats by weighing observed evidence against known risk indicators Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Incident cause analysis — examines the sequence of events leading to a rule violation or disturbance to determine contributing factors and responsible parties Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Judgment under pressure — applies reasoned analysis to ambiguous or rapidly evolving situations to determine the proportionate and policy-compliant response Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Regulation conflict resolution — identifies when two institutional policies appear to conflict in application and determines the correct course of action using legal and procedural hierarchy O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Pattern recognition — detects recurring behavioral or environmental patterns across shifts that may indicate coordinated misconduct or systemic security vulnerabilities Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Systemic risk evaluation — analyzes facility-wide security data, incident logs, and behavioral trends to identify structural weaknesses and recommend procedural improvements Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Complex emergency decision-making — integrates incomplete, time-sensitive information during emergencies such as escapes to make defensible, mission-aligned decisions with significant safety consequences Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
5Collaboration9 statements
Emerging
  1. Partner post coverage — coordinates with adjacent post officers to ensure continuous surveillance coverage during scheduled counts and shift transitions O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Supervisor responsiveness — responds promptly and cooperatively to supervisor directives during joint security operations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Cross-functional cooperation — works alongside law enforcement, medical, and administrative personnel during incidents requiring multi-role response O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Team count verification — collaborates with fellow officers to cross-verify inmate headcounts, reconciling discrepancies through coordinated recount procedures O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Emergency team integration — performs assigned role within a multi-officer emergency response team during escapes, fights, or disturbances with minimal coordination friction Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Shift-level information sharing — contributes accurate, timely situational updates to team briefings that enable colleagues to perform their duties safely and effectively Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Conflict navigation — manages interpersonal friction with colleagues in high-stress shift environments while maintaining professional focus on shared security objectives Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Inter-agency collaboration leadership — coordinates information sharing and tactical alignment between facility staff and external agencies during complex incidents requiring unified command Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Team performance improvement — identifies collaboration breakdowns in shift operations and proposes procedural adjustments to improve team coordination and safety outcomes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
6Character10 statements
Emerging
  1. Regulatory compliance — follows all institutional policies, procedures, and regulations consistently without selective enforcement or personal deviation O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Honest reporting — documents inmate counts, incidents, and observations accurately without omission or embellishment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Ethical enforcement — applies rules and disciplinary measures impartially across all individuals regardless of personal familiarity or bias Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Accountability under observation — maintains professional conduct and full regulatory compliance whether or not supervisors are present during assigned duties Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Use-of-force restraint — exercises only the level of force authorized by policy and proportionate to the threat, demonstrating commitment to legal and ethical boundaries Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Detainee dignity — interacts with individuals in custody in a manner that preserves their basic dignity while maintaining security authority and institutional rules Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Conflict of interest avoidance — identifies and discloses situations where personal relationships or interests may compromise impartial performance of security duties Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Institutional integrity modeling — consistently demonstrates the highest standard of ethical conduct under adversarial conditions, setting a visible benchmark for peers and subordinates Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Whistleblower courage — reports observed misconduct by colleagues or supervisors through appropriate channels despite social or professional risk, upholding institutional accountability Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Public trust stewardship — performs security duties in a manner that reinforces public confidence in protective service institutions through transparent, lawful, and professional conduct Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
7Creativity8 statements
Emerging
  1. Situational adaptation — adjusts routine patrol or observation strategies when environmental conditions change unexpectedly to maintain effective coverage Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Alternative de-escalation approach — tries a different verbal strategy when an initial attempt to calm an agitated detainee is ineffective Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Improvised emergency response — adapts available resources and personnel to respond effectively to an emergency when standard equipment or backup is unavailable Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Novel pattern identification — recognizes an unusual combination of behaviors or facility conditions that does not match standard threat profiles and investigates creatively Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Procedure gap solution — devises a practical interim measure when a written procedure does not address a specific security scenario encountered during active duty Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. De-escalation technique innovation — develops and applies a non-standard communication approach tailored to an individual's specific behavioral triggers to resolve a tense situation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Security protocol contribution — proposes evidence-based enhancements to facility procedures based on creative analysis of incident patterns and operational inefficiencies Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Training scenario design — creates realistic and instructive simulation scenarios for peer training that expose previously unaddressed security challenges Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
8Growth Mindset9 statements
Emerging
  1. Feedback receptivity — accepts corrective feedback from supervisors about patrol technique or incident response without defensiveness Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Policy learning initiative — proactively studies updated institutional regulations and emergency procedures to stay current with evolving requirements O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Post-incident learning — extracts actionable lessons from security incidents or near-misses and applies them to subsequent shift performance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Skill challenge acceptance — volunteers for assignments or emergency scenarios that stretch beyond current comfort level to accelerate professional development Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Sustained performance improvement — demonstrates measurable growth in critical areas such as report writing quality, de-escalation effectiveness, and procedural accuracy over consecutive evaluation periods Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Setback recovery — returns to full performance effectiveness following a difficult incident, disciplinary review, or professional setback without prolonged disruption to duties Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Cross-training engagement — pursues additional certification or cross-functional exposure in areas such as emergency medical response or conflict resolution to broaden protective service capability Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Developmental culture promotion — encourages colleagues to view procedural failures as learning opportunities and models constructive after-action reflection following incidents Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Career-long skill investment — consistently seeks advanced training, certification, and expanded responsibility to deepen professional mastery across the protective services field Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
9Mindfulness9 statements
Emerging
  1. Attention management during counts — maintains focused attention during inmate counts to avoid miscounts caused by distraction or routine complacency Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Stress awareness — recognizes personal indicators of stress or fatigue during a shift and takes brief regulatory-compliant steps to restore alertness Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Emotional regulation in confrontation — manages personal emotional responses during hostile or provocative encounters with detainees to maintain professional composure and avoid escalation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Intentional observation — applies deliberate, systematic attention to environmental cues across the assigned area to detect early warning signs of developing incidents Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. High-stakes composure — maintains calm, methodical decision-making during emergencies such as escapes or disturbances by regulating physiological arousal and staying task-focused Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Presence during routine operations — sustains high situational awareness during repetitive patrol and count duties by applying intentional attention strategies that counteract habituation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Trigger recognition — identifies personal emotional triggers associated with specific inmate behaviors or colleague dynamics and applies preemptive self-regulation strategies Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Mindful leadership under crisis — models composed, present-focused decision-making during complex facility emergencies, providing a stabilizing influence on team members experiencing acute stress Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Organizational stress awareness — identifies systemic conditions within the facility that degrade staff attentiveness and advocates for structural changes to support collective mindfulness and safety Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
10Fortitude9 statements
Emerging
  1. Routine hardship acceptance — maintains consistent performance during physically demanding, monotonous, or uncomfortable shift conditions without withdrawal from duties Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. First emergency exposure — responds to an initial exposure to a facility emergency such as a fight or disturbance by following protocol despite the stress and novelty of the situation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Sustained vigilance — maintains alert, reliable security performance across extended shifts or periods of heightened facility tension without measurable degradation in conduct Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Hostile environment persistence — continues professional enforcement and observation duties in areas with frequent verbal hostility or uncooperative behavior from those in custody Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Emergency response courage — takes action to respond to dangerous situations such as physical altercations or escape attempts despite personal risk, in accordance with authorized procedures Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Chronic stress management — sustains long-term performance quality and personal wellbeing across a career in a high-stress correctional or protective environment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Uncertainty tolerance — operates effectively in ambiguous or rapidly changing security situations where full information is unavailable and outcomes are uncertain Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Crisis endurance leadership — leads and stabilizes team performance during prolonged emergency incidents, maintaining resolve and directing effective action over extended durations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Institutional resilience modeling — demonstrates consistent professional fortitude over years of service in difficult conditions, serving as a visible example of perseverance and commitment for newer staff Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Show O*NET source anchors38 anchors · skillscrosswalk.com

O*NET enrichment · skillscrosswalk.com

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Source anchors that ground each statement

Related titles
Bus Escort · Bus Matron · Bus Monitor · Cafeteria Monitor · Community Service Patrol Officer · Deputy United States Marshal · Federal Agent · Gamewell Operator · Hall Monitor · Park Ranger · Playground Monitor · Polygraph Examiner
RAPIDS apprenticeships
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O*NET skills
Active ListeningSpeakingCritical ThinkingMonitoringSocial PerceptivenessReading ComprehensionJudgment and Decision MakingCoordination
Knowledge domains
Public Safety and SecurityEnglish LanguageLaw and GovernmentCustomer and Personal ServiceEducation and TrainingAdministration and ManagementPsychologyComputers and Electronics
Abilities
Problem SensitivityOral ComprehensionOral ExpressionDeductive ReasoningInductive ReasoningNear Vision
Work styles
DependabilityIntegrityStress ToleranceSelf-ControlCautiousnessAttention to Detail
Technology
Data base user interface and query softwareSpreadsheet softwareOffice suite softwareElectronic mail softwarePresentation softwareWord processing software
Tasks · seed anchors for statements
  1. Take, receive, or check periodic inmate counts.
  2. Maintain order, discipline, and security within assigned areas in accordance with relevant rules, regulations,
  3. Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures, and regulations
  4. Respond to emergencies, such as escapes.
CIP education codes
43.010043.010243.010443.011303.020829.0203

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith Durable Skills Framework. © 2026 EBSCOed.