NSXNational Skills ExchangeSign in
Back to Framework

Parking Attendants

SOC 53-6021.00Job Zone 2 · Some Preparationv.26.05

Context coveredThis framework covers competencies for parking attendants working in surface lots, structured garages, valet stations, event venues, and new car lots, spanning vehicle handling, cash management, customer service, and facility operations at Job Zone 2.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Numbered tags and ticket stubs — issue and match to customers' keys under direct supervision in a managed parking facility.
  2. Customer vehicles — greet arriving drivers and open car doors following established service protocols on a first shift.
  3. Parked vehicles — locate and retrieve using numbered tag system with guidance from an experienced attendant.
  4. Vehicle condition — inspect for visible damage at drop-off by following a basic checklist provided by the facility.
  5. Parking charges — explain standard rate structures to customers using posted signage and scripted responses.
  6. Cash drawer — collect fees and make change for straightforward transactions under supervisor observation at a POS terminal.
  7. Customer directions — provide basic location information such as exits and restrooms using facility maps and posted guides.
  8. Automobiles — park in designated spaces at low speed following lane markings and supervisor instructions in a surface lot.
  9. Customer complaints — recognize and escalate unresolved service issues to a shift supervisor in a timely manner.
  10. Spoken instructions — listen and respond to customer requests using clear, polite language at a facility entrance or booth.
Developing
Mid-level / Established
  1. Customer vehicles — park and retrieve efficiently and safely across multiple sections of a structured parking garage with minimal oversight.
  2. Windshield tags and key logs — manage the full tagging and logging process independently during moderate-volume shifts at a valet station.
  3. Vehicle damage inspections — document pre-existing damage accurately on intake forms and communicate findings to customers before accepting keys.
  4. Cash drawer — balance and record daily cash totals at shift end using POS software in a standard parking operation.
  5. Parking fees — calculate charges for varied rate categories including hourly, daily, and monthly accounts and resolve routine billing discrepancies.
  6. Customer complaints — handle common service objections such as lost ticket disputes by applying facility policy without escalating unnecessarily.
  7. Wheelchair and mobility assistance — provide safe, courteous physical assistance to customers with special needs in a busy urban parking facility.
  8. New car lot inventory — retrieve and stage vehicles in correct positions following lot management instructions with consistent accuracy.
  9. Verbal communication — relay parking instructions and facility rules clearly to a diverse customer base using active listening and plain language.
  10. Tip distribution — track and distribute shared gratuities among attendants accurately using established shift-end procedures.
Proficient
Senior / Expert IC
  1. High-volume vehicle flow — manage parking and retrieval operations autonomously during peak-demand periods at a large urban garage or event venue.
  2. Damage liability documentation — assess and record vehicle condition thoroughly at intake and return, reducing disputes and protecting facility liability.
  3. POS and payment systems — process all payment types, reconcile cash drawers, and troubleshoot common transaction errors without supervisory support.
  4. Complex customer situations — resolve escalated complaints, fee disputes, and service failures independently using sound judgment and facility policy.
  5. Spatial traffic management — organize vehicle placement to maximize capacity and retrieval speed across a multi-level or overflow parking facility.
  6. Customer service quality — model and demonstrate service standards including greeting, assistance, and communication that consistently exceed guest expectations.
  7. Electronic records — maintain accurate daily logs, incident reports, and cash records using spreadsheet or office suite software for management review.
  8. Safety compliance — identify and respond to vehicle or facility safety hazards, reporting and mitigating risks in line with operational protocols.
  9. New staff orientation — guide newly hired attendants through daily procedures and customer interaction expectations during on-site training shifts.
  10. Interdepartmental coordination — communicate vehicle status, customer needs, and operational issues to hotel, venue, or facility staff across departments.
Advanced
Lead / Principal / Executive
  1. Facility-wide service standards — establish and enforce customer service protocols that define the guest experience across all shifts and staff levels.
  2. Staff development — design and lead on-the-job training programs that build competency in vehicle handling, cash management, and customer service for all attendants.
  3. Operational workflow — redesign vehicle intake, storage, and retrieval processes to reduce wait times and increase throughput at a multi-site parking operation.
  4. Revenue accountability — oversee cash handling controls, POS reconciliation, and loss-prevention measures across an entire parking facility or network.
  5. Performance standards — set measurable benchmarks for accuracy, speed, and customer satisfaction and evaluate team performance against those targets.
  6. Technology adoption — evaluate and implement POS, ticketing, and vehicle management software solutions to modernize facility operations.
  7. Policy development — author and update facility policies covering damage liability, fee structures, accessibility accommodations, and service escalation procedures.
  8. Vendor and partner relations — negotiate agreements with towing services, equipment suppliers, and client organizations on behalf of the parking operation.
  9. Customer escalation resolution — resolve high-stakes complaints involving damage claims, safety incidents, or significant billing errors with authority and professionalism.
  10. Strategic capacity planning — analyze occupancy trends and forecast staffing, space, and equipment needs to align facility resources with demand cycles.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.
Subscriber feature

Authoritative source data identified for 998 occupations

How a worker at each mastery level uses, directs, and evaluates AI tools in this occupation. Each statement cites its evidence inline; click a citation chip to verify the source.

Emerging
  1. Basic AI tool awareness — recognizes that AI-assisted scheduling or ticketing software exists and follows prompts within those systems to log vehicle tags and issue stubs without modifying workflows WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Developing
  1. Cash-handling support — uses AI-enabled point-of-sale interfaces to automate change calculations, balance drawer totals, and flag discrepancies, reducing manual arithmetic errors Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  2. Damage-detection prompt use — enters vehicle inspection notes into an AI-assisted logging tool that flags pre-existing damage descriptions against photo records, surfacing inconsistencies for supervisor review Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
Proficient
  1. Vehicle-retrieval coordination — directs AI-powered lot-management software to locate a parked vehicle by tag number and surface the shortest retrieval route, then executes the physical retrieval Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Customer communication assist — references AI-generated queue-wait estimates and communicates accurate hold times to customers, translating system output into direct, plain-language service interactions Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  3. Incident log generation — dictates or types incident details into an AI transcription tool that produces a structured damage or complaint report, then reviews and certifies the output before submission Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
Advanced
  1. Workflow exception handling — identifies the 9.9% of AI-collaborative tasks where automated tag-matching or payment reconciliation produces an error, overrides the system, and escalates edge cases to management with documented reasoning Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  2. Cross-shift AI data review — audits AI-generated shift summaries covering cash balances, vehicle counts, and damage flags across multiple attendants, corrects misclassifications, and coaches peers on accurate data entry to preserve report integrity Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Evidence pack
AEI usage
Task observations: 99
Augment share: 9.9%
Time saved: 87%
AI autonomy: 3.23
SAFI positioning
Top skill: Speaking
Score: 48.5 / 100
Quadrant: Q2_ai_augmented
precision: exact
WEF cluster
Technology Use, Monitoring and Control
technology_use_monitoring_control
Sources:WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.

Pathsmith Durable Skills Framework

Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Subscriber feature

Ten durable-skill domains mapped to four proficiency/role levels for each occupation. Each statement is aligned to the Pathsmith taxonomy, derived from trusted grounding data and mapped to occupation-specific O*NET tasks and skills.

1Communication8 statements
Emerging
  1. Vehicle ticket exchange — recites tag numbering procedures to customers during vehicle drop-off using basic scripted language Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Parking charge explanation — states fee amounts and payment methods to customers using simple, direct phrasing O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Customer direction delivery — provides clear verbal instructions for locating parked vehicles in multi-level or large-lot environments without prompting Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Complaint acknowledgment — restates customer concerns about parking charges or wait times accurately before responding, confirming understanding Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Damage report communication — describes vehicle pre-existing and new damage observations to supervisors and customers using precise, neutral language that reduces dispute escalation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Multilingual service orientation — adapts communication style and vocabulary to assist non-native English speakers or customers with hearing impairments during vehicle retrieval Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. High-volume patron communication — manages simultaneous verbal exchanges with multiple customers during peak arrival and departure periods, maintaining accuracy across all ticket and fee interactions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Incident narration — constructs clear, factual written and verbal accounts of vehicle damage or customer conflicts for management review and documentation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
2Leadership7 statements
Emerging
  1. Queue self-management — takes initiative to organize personal vehicle retrieval queue during moderate traffic without being directed by supervisors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Peer guidance — demonstrates correct vehicle inspection and tag-logging procedures to newly onboarded attendants during shift orientation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Problem ownership — accepts responsibility for a misplaced vehicle tag or retrieval error and communicates the issue proactively to the shift supervisor Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Shift flow coordination — directs customer traffic patterns and instructs other attendants on lot assignments during high-volume events to maintain service continuity Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Service standard modeling — demonstrates professional greeting, door-opening, and tip-handling behaviors that set the tone for customer experience expectations on the shift Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Operational improvement advocacy — identifies recurring bottlenecks in the vehicle retrieval process and proposes procedural adjustments to management based on observed patterns Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Crisis leadership — calmly directs customers and colleagues during a parking lot emergency such as a vehicle fire or medical incident, maintaining organized egress and communication Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
3Metacognition7 statements
Emerging
  1. Error self-identification — recognizes when a vehicle tag has been mislogged and self-corrects before returning the wrong vehicle to a customer Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Task prioritization awareness — evaluates personal workload during simultaneous vehicle retrieval requests and adjusts sequencing to minimize customer wait time Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Learning from mistakes — reflects on a customer complaint about a parking charge calculation error and adjusts mental math approach for subsequent transactions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Performance self-monitoring — tracks own speed and accuracy during vehicle retrieval cycles and identifies conditions, such as poor lighting or lot signage, that degrade performance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Feedback integration — applies supervisor correction about vehicle inspection thoroughness by adopting a consistent personal walk-around checklist during each drop-off Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Situational learning transfer — draws on patterns from past high-volume events to pre-plan personal workflow strategies before major venue events served by the lot Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Cognitive load management — develops personal memory anchors for tag sequences and lot zones to reduce retrieval errors during sustained high-demand shifts Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
4Critical Thinking7 statements
Emerging
  1. Damage detection — applies basic visual inspection logic to distinguish pre-existing vehicle damage from new damage at the point of customer drop-off Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Fee dispute evaluation — assesses customer claims about overcharges by cross-referencing entry time logs, ticket stubs, and posted rate schedules before issuing a correction Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Vehicle condition judgment — determines whether observed scratches or dents warrant escalation to a supervisor or fall within documented pre-existing damage notes O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Suspicious activity assessment — identifies behavioral indicators of potential vehicle theft or unauthorized access attempts and escalates to security or management with supporting observations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Cash drawer reconciliation — analyzes discrepancies between collected fees and drawer totals at shift end, isolating likely causes such as incorrect change or missed transactions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Lot efficiency analysis — evaluates parking space utilization patterns across shift periods and recommends layout or traffic flow adjustments to reduce retrieval time Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Escalation triage — determines which customer complaints require immediate supervisor involvement versus on-the-spot resolution, balancing service continuity with policy compliance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
5Collaboration7 statements
Emerging
  1. Tag handoff coordination — exchanges vehicle tags and location information accurately with a co-attendant during shift transitions without losing custody of customer vehicles Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Team retrieval support — assists a fellow attendant locate a misplaced vehicle by sharing lot zone knowledge and tag log information without being asked Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Shared cash drawer protocol — coordinates with a co-worker to balance and record a shared cash drawer at shift end, verifying totals against each attendant's transaction log Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Event surge teamwork — coordinates with multiple attendants and a supervisor to manage simultaneous inbound and outbound vehicle flow during a large-scale venue event Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Wheelchair and accessibility assistance coordination — collaborates with venue or facility staff to ensure customers requiring mobility assistance receive seamless handoff from the parking area O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Cross-functional lot coordination — partners with security, venue operations, and traffic control personnel to manage emergency vehicle access routes while maintaining normal parking service Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Peer performance support — identifies when a co-attendant is overwhelmed during peak periods and voluntarily redistributes retrieval responsibilities to maintain team service standards Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
6Character7 statements
Emerging
  1. Tip transparency — handles customer gratuities honestly, reporting tip distribution per established lot policy without misappropriation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Vehicle care accountability — treats every customer vehicle with the same level of care regardless of make or perceived value, maintaining consistent handling standards Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Punctuality and reliability — arrives at shift on time prepared to relieve the previous attendant without causing gaps in lot coverage Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Damage honesty — reports a minor vehicle contact incident caused during parking to the supervisor immediately rather than concealing the damage before customer return Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Customer fee integrity — applies posted parking rates consistently without selectively discounting or inflating charges based on personal bias or expectation of higher tips Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Ethical role modeling — demonstrates consistent honesty in cash handling and damage reporting in ways that establish trust with supervisors and set a behavioral standard for co-workers Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Policy adherence under pressure — maintains fee and damage reporting policies accurately even when customers apply social pressure, emotional appeals, or complaints to obtain exceptions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
7Creativity7 statements
Emerging
  1. Customer wait mitigation — devises a simple verbal update routine to inform waiting customers of estimated vehicle retrieval time, reducing perceived wait frustration Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Space optimization improvisation — identifies an unconventional but safe parking configuration to accommodate additional vehicles during a near-capacity event Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Directional communication adaptation — creates a personal landmark-based verbal guidance method for customers unfamiliar with the lot layout, improving retrieval success rates Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Service recovery invention — designs a personal escalation-de-escalation approach for customer complaints that resolves disputes without supervisor involvement in most cases Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Workflow innovation — proposes a modified tag-logging sequence that reduces the time between customer drop-off and vehicle placement without compromising damage inspection steps Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Process redesign contribution — collaborates with management to pilot a revised vehicle retrieval workflow during a high-volume trial event, documenting outcomes for operational adoption Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Customer experience enhancement — introduces a proactive vehicle positioning strategy that stages high-frequency retrieval vehicles nearest the exit, measurably reducing average wait time Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
8Growth Mindset7 statements
Emerging
  1. Feedback receptivity — accepts supervisor correction about tag-logging accuracy without defensiveness and applies the adjusted method during the same shift Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Skill building through repetition — uses slower shift periods to practice vehicle maneuvering in tight spaces, building competence for high-density lot configurations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Error reframing — treats a vehicle retrieval mistake as a learning event by identifying the specific process step that failed and adjusting behavior for subsequent retrievals Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Challenge pursuit — volunteers for assignments in unfamiliar lot types, such as multi-story garages or new car dealership lots, to expand operational range Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Performance feedback utilization — requests specific feedback from supervisors after peak-period shifts and incorporates observations into refined retrieval and customer service routines Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Continuous improvement commitment — tracks personal vehicle retrieval speed and customer complaint frequency across shifts and sets measurable self-improvement targets each week Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Peer learning advocacy — encourages co-workers to share effective customer handling techniques, fostering a team culture where feedback is exchanged as a routine practice Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
9Mindfulness7 statements
Emerging
  1. Attention to vehicle condition — maintains focused visual attention during walk-around inspections at drop-off, avoiding distraction that causes missed damage documentation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Customer interaction presence — gives full attention to each customer greeting and door-opening interaction, avoiding divided focus during simultaneous lot activity Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Emotional regulation at complaint receipt — manages personal frustration response when customers dispute parking charges, maintaining a calm and professional tone throughout the exchange Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Situational awareness in active lots — monitors vehicle movement, pedestrian activity, and customer queues simultaneously while operating in a live parking environment without losing task focus Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Intentional cash handling — approaches each cash transaction with deliberate attention to denomination verification and change calculation, reducing error rates during high-transaction periods Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. High-stress composure — maintains deliberate, methodical vehicle retrieval and customer communication processes during chaotic peak-event conditions without elevated error rates Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Emotional attunement — reads customer distress signals, such as urgency about a late appointment, and adjusts retrieval prioritization and communication tone accordingly Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
10Fortitude7 statements
Emerging
  1. Weather endurance — continues vehicle retrieval and customer greeting duties during adverse weather conditions such as rain, heat, or cold without abandoning post Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Complaint resilience — maintains professional composure after repeated hostile customer interactions during a single shift, returning to baseline service quality for each new customer Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Physical demand persistence — sustains walking and driving retrieval activity throughout a full shift in a large outdoor lot without reduction in pace or accuracy Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. High-volume shift endurance — delivers consistent vehicle inspection, tagging, and retrieval quality across an extended event shift with minimal breaks and sustained customer demand Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Uncertainty navigation — continues normal lot operations calmly during a system outage affecting electronic payment processing, implementing manual cash procedures without disrupting customer flow Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Sustained service excellence under adversity — maintains full damage inspection, accurate cash handling, and courteous customer interaction standards across a multi-day high-demand event assignment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Incident recovery leadership — resumes normal lot operations efficiently after a disruptive event such as a vehicle accident or medical emergency, stabilizing team and customer experience without supervisor direction Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Show O*NET source anchors36 anchors · skillscrosswalk.com

O*NET enrichment · skillscrosswalk.com

Suggest an O*NET correction

Source anchors that ground each statement

Related titles
Attendant · Auto Hiker · Auto Lot Attendant (Automotive Lot Attendant) · Auto Parker · Automobile Relocation Engineer · Automotive Porter (Auto Porter) · Car Chaser · Car Hiker · Car Hop · Car Hopper · Car Hostler · Car Jockey
RAPIDS apprenticeships
—
O*NET skills
SpeakingService OrientationActive ListeningSocial Perceptiveness
Knowledge domains
Customer and Personal ServiceEnglish LanguageTransportation
Abilities
Far VisionNear VisionSpeech RecognitionOral ComprehensionOral ExpressionProblem SensitivitySpeech ClaritySpatial OrientationDeductive ReasoningInductive Reasoning
Work styles
DependabilityCooperationIntegrityAttention to DetailOptimismSocial Orientation
Technology
Point of sale POS softwareElectronic mail softwareSpreadsheet softwareOffice suite softwareWord processing software
Tasks · seed anchors for statements
  1. Take numbered tags from customers, locate vehicles, and deliver vehicles, or provide customers with instructions for locating vehicles.
  2. Inspect vehicles to detect any damage.
  3. Greet customers and open their car doors.
  4. Issue ticket stubs or place numbered tags on windshields, log tags or attach tag to customers' keys, and give customers matching tags for locating parked vehicles.
  5. Perform cash handling tasks, such as making change, balancing and recording cash drawer, or distributing tips.
  6. Explain and calculate parking charges, collect fees from customers, and respond to customer complaints.
  7. Park and retrieve automobiles for customers in parking lots, storage garages, or new car lots.
  8. Provide customer assistance and information, such as giving directions or handling wheelchairs.
CIP education codes
49.020849.010649.010249.010849.010551.0810

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith Durable Skills Framework. © 2026 EBSCOed.