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Medical and Health Services Managers

SOC 11-9111.00Job Zone 4 · Considerable Preparationv.26.05

Context coveredThis framework covers Medical and Health Services Managers working across hospitals, outpatient clinics, long-term care facilities, and health systems, from entry-level departmental roles through executive leadership positions.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Staff schedules and shift assignments — review and distribute under supervisor guidance within a single clinical department.
  2. Computerized record management systems — enter and retrieve personnel activity data under direct oversight in a health care facility.
  3. Health care regulations and policy updates — identify and summarize relevant changes to present to a supervising manager.
  4. Medical and administrative staff communications — relay instructions and document outcomes using established protocols in a hospital or clinic setting.
  5. Budget reports and expenditure logs — compile routine financial data under direction to support departmental fiscal reporting.
  6. Compliance software and document management tools — operate with guidance to maintain accurate patient and personnel records.
  7. Recruitment postings and applicant screening materials — prepare according to HR templates under supervision in a health services organization.
  8. Resource utilization data — collect and organize staffing, bed, and equipment usage figures for review by senior management.
  9. Meeting agendas and written correspondence — draft clearly using standard formats to support departmental administrative operations.
  10. Advances in medical technology and health insurance policy — monitor assigned information sources and flag relevant developments to department leadership.
Developing
Mid-level / Established
  1. Clinical and clerical personnel — supervise day-to-day work activities with reduced oversight across an assigned unit or department.
  2. Staff scheduling systems — configure and maintain shift assignments based on workload, space, and equipment availability in a multi-unit facility.
  3. Departmental budget cycles — coordinate routine planning, track authorized expenditures, and prepare periodic financial reports for administrator review.
  4. Personnel onboarding and training programs — implement established curricula and evaluate staff performance outcomes within a health care setting.
  5. Computerized record management systems — maintain and troubleshoot database entries to ensure data integrity for personnel and operational reporting.
  6. Resource utilization metrics — monitor inpatient bed occupancy, diagnostic service volumes, and staffing ratios to flag inefficiencies to leadership.
  7. Interdepartmental coordination — facilitate communication between nursing, technical, and support staff to sustain smooth daily operations in a clinical environment.
  8. Health care compliance requirements — apply current government regulations and accreditation standards to departmental workflows and documentation practices.
  9. Candidate interviews and hiring decisions — conduct structured evaluations and recommend selections in collaboration with HR and senior management.
  10. Operational problem-solving — assess recurring service delivery issues and implement corrective actions within scope of authority in a hospital or outpatient setting.
Proficient
Senior / Expert IC
  1. Multi-disciplinary health care teams — direct, evaluate, and optimize performance of medical, nursing, technical, and support personnel across an entire facility or service line.
  2. Comprehensive health services programs — plan, implement, and administer clinical and administrative initiatives aligned with organizational quality and patient care goals.
  3. Fiscal operations — conduct full-cycle budget development, authorize expenditures, establish service rates, and oversee financial reporting for a health care organization.
  4. Complex staffing decisions — resolve non-routine personnel challenges including performance management, conflict resolution, and workforce restructuring in high-stakes clinical environments.
  5. Enterprise record management infrastructure — design and oversee computerized data systems that support personnel, operational, and regulatory reporting requirements.
  6. Strategic resource allocation — analyze capacity data for beds, equipment, and staff to drive evidence-based decisions on capital investment and service expansion.
  7. Regulatory and policy compliance — interpret evolving government mandates, payer policy changes, and accreditation standards and embed them into organizational procedures.
  8. Organizational recruitment and talent development — lead end-to-end hiring processes and design training frameworks that build long-term workforce capability.
  9. Cross-functional negotiation and persuasion — broker agreements between clinical departments, vendors, insurers, and administrative stakeholders to advance facility objectives.
  10. Technology adoption — evaluate and champion implementation of medical software, compliance platforms, and data management systems to improve operational efficiency.
Advanced
Lead / Principal / Executive
  1. Organizational vision and strategic direction — set multi-year health services priorities and align departmental goals with system-wide mission across a large health care enterprise.
  2. Senior leadership teams — develop, mentor, and evaluate manager-level personnel to build institutional bench strength and succession pipelines.
  3. System-wide fiscal strategy — establish budgetary frameworks, approve major capital expenditures, and guide financial performance across multiple facilities or business units.
  4. Governance and regulatory relationships — represent the organization before boards, accreditation bodies, and government agencies to shape policy compliance at an enterprise level.
  5. Transformational workforce programs — architect enterprise recruitment, retention, and leadership development strategies that address system-level talent gaps in health care markets.
  6. Cross-organizational partnerships — negotiate high-stakes contracts, mergers, and service agreements with payers, academic institutions, and community health entities.
  7. Innovation and technology strategy — sponsor adoption of emerging medical technology, analytics platforms, and digital health solutions to position the organization competitively.
  8. Organizational culture and performance standards — instill values of quality, safety, and equity throughout clinical and administrative operations at an executive level.
  9. Crisis and adaptive leadership — lead institution-wide responses to public health emergencies, regulatory investigations, or major operational disruptions with decisive judgment.
  10. Health care systems thinking — synthesize advances in medicine, economics, law, and data science to drive evidence-informed policy decisions that improve population health outcomes.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.
Subscriber feature

Authoritative source data identified for 998 occupations

How a worker at each mastery level uses, directs, and evaluates AI tools in this occupation. Each statement cites its evidence inline; click a citation chip to verify the source.

Emerging
  1. AI-assisted documentation drafting — uses AI tools to generate first-draft memos, policy summaries, and staff communications, then reviews and edits for accuracy and tone before distribution Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. Regulatory awareness support — queries AI assistants to surface recent changes in healthcare regulations, insurance policies, and government guidelines, cross-checking outputs against official sources before acting on them.
Developing
  1. Personnel records management — directs AI tools to organize, query, and generate summary reports from computerized personnel record systems, validating outputs against source data before submission Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Budget analysis delegation — assigns routine financial data aggregation and variance reporting to AI tools, then applies critical judgment to interpret results and authorize expenditures.
  3. Training program scaffolding — uses AI to draft initial versions of staff training materials and coordination schedules, refining content through direct input from clinical and operational leads.
Proficient
  1. Operational planning augmentation — integrates AI-generated scenario analyses into program planning for healthcare facility services, retaining final decision authority over staffing models and resource allocation Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Performance monitoring synthesis — directs AI tools to compile and surface patterns across personnel performance data, then applies judgment and active listening in direct supervisory conversations to act on findings Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  3. Cross-functional coordination support — uses AI to draft and manage communication workflows across medical, nursing, and administrative teams, ensuring human review of all personnel-facing outputs before delivery.
  4. Fiscal reporting acceleration — orchestrates AI-assisted generation of financial reports and budget projections, applying domain expertise to validate figures and present findings to stakeholders.
Advanced
  1. Strategic technology integration — evaluates and selects AI and data processing tools for deployment across health facility operations, aligning Human-Technology Interaction capabilities with organizational compliance and care quality goals WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. AI governance and oversight — establishes institutional protocols governing how staff interact with AI systems in clinical and administrative contexts, including escalation paths, output validation standards, and bias review procedures.
  3. Augmented decision leadership — combines AI-synthesized operational intelligence with executive judgment to direct facility-wide programs, model workforce scenarios, and negotiate financing options with insurers and regulatory bodies Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  4. Workforce AI capability development — designs and administers training initiatives that build AI literacy across medical, nursing, and clerical personnel, ensuring appropriate human oversight is maintained at each role level.
Evidence pack
SAFI positioning
Top skill: Speaking
Score: 48.5 / 100
Quadrant: Q2_ai_augmented
precision: exact
WEF cluster
Human-Technology Interaction
human_technology_interaction
Sources:Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.

Pathsmith Durable Skills Framework

Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Subscriber feature

Ten durable-skill domains mapped to four proficiency/role levels for each occupation. Each statement is aligned to the Pathsmith taxonomy, derived from trusted grounding data and mapped to occupation-specific O*NET tasks and skills.

1Communication10 statements
Emerging
  1. Staff briefing delivery — presents basic policy updates and shift assignments to clinical and administrative teams using structured verbal formats Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Regulatory correspondence drafting — composes routine memos and reports on personnel activities using clear, compliant language Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Interdepartmental liaison communication — conveys operational directives between nursing, technical, and clerical units while adjusting tone and detail for each audience Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Budget narrative writing — documents fiscal operations, expenditure rationale, and financial reporting summaries for administrative review Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Stakeholder reporting — produces and delivers comprehensive operational and financial performance reports to executive leadership, boards, and regulatory bodies with precision and clarity Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Active listening in personnel matters — elicits staff concerns, grievances, and performance issues through structured listening sessions that surface actionable information Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Crisis communication — delivers timely, accurate information to staff and patients during facility incidents or regulatory audits, maintaining organizational trust Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Executive-level health policy communication — translates complex regulatory changes, reimbursement shifts, and clinical technology advances into strategic messaging for diverse internal and external audiences Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Communication system design — establishes facility-wide communication protocols that ensure consistent, accurate information flow across medical, nursing, technical, and support departments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Cross-sector negotiation communication — leads high-stakes discussions with insurers, government agencies, and vendor partners using evidence-based argumentation and diplomacy Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
2Leadership10 statements
Emerging
  1. Shift supervision initiation — oversees assigned staff activities during a defined shift, applying basic accountability and direction-setting behaviors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Recruitment participation — supports hiring processes by coordinating candidate interviews and communicating role expectations to applicants Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Departmental goal alignment — translates facility-level objectives into measurable expectations for medical, nursing, and support personnel under direct supervision Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Staff development facilitation — coordinates and administers training programs that build clinical and administrative competencies across personnel categories Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Personnel performance leadership — directs, evaluates, and documents work performance of multidisciplinary teams, initiating corrective action or recognition as warranted Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Resource allocation leadership — makes staffing, space, and equipment assignment decisions that balance operational demand with fiscal responsibility Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Program implementation leadership — plans and administers new health service programs, coordinating roles across clinical and operational staff to achieve launch milestones Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Organizational culture stewardship — models and institutionalizes a leadership philosophy that elevates staff accountability, patient-centered service, and continuous improvement across the entire facility Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Succession and talent architecture — designs recruitment, development, and retention systems that build long-term leadership capacity within medical and administrative departments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Strategic health services leadership — sets organizational direction in response to advances in medicine, technology, regulation, and financing, inspiring facility-wide commitment to adaptive goals Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
3Metacognition9 statements
Emerging
  1. Self-assessment of administrative knowledge gaps — identifies areas of limited understanding in health care regulation, personnel law, or financial management and seeks targeted learning resources Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Decision reflection — reviews past staffing or scheduling decisions to identify what information was missing or misweighed Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Learning strategy adjustment — modifies approach to staying current with advances in diagnostic technology, government regulations, and insurance changes based on what methods yield the most actionable knowledge Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Cognitive load monitoring in high-demand periods — recognizes when simultaneous fiscal, personnel, and clinical demands are degrading decision quality and applies prioritization strategies Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Management judgment calibration — evaluates the accuracy of prior resource utilization assessments and adjusts monitoring frameworks to reduce recurring blind spots Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Professional development planning — constructs a structured, self-directed learning plan tied to evolving health care management competency requirements and career trajectory Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Bias recognition in personnel decisions — applies structured self-examination to hiring, evaluation, and disciplinary processes to surface and mitigate implicit assumptions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Organizational learning system design — builds feedback mechanisms that prompt collective metacognitive reflection across management teams, driving systemic improvement in facility-level decision-making Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Executive self-regulation modeling — demonstrates transparent reflection on strategic decisions—including errors—in ways that normalize learning-oriented thinking throughout the management hierarchy Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
4Critical Thinking10 statements
Emerging
  1. Utilization data interpretation — reads and draws basic conclusions from inpatient bed usage and diagnostic service reports to identify obvious resource gaps Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Policy compliance analysis — evaluates whether current departmental procedures align with updated government regulations or accreditation standards Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Root cause identification in operational failures — investigates scheduling breakdowns, staffing shortages, or budget variances to identify underlying causes rather than surface symptoms Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Evidence-based staffing decisions — applies workload data, patient census trends, and equipment availability analysis to determine appropriate staff assignments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Financial performance evaluation — critically examines budget reports, expenditure patterns, and service rate structures to identify inefficiencies and recommend corrective fiscal strategies Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Competing priority adjudication — weighs patient care quality, regulatory compliance, cost containment, and staff capacity constraints to reach defensible operational decisions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Health technology assessment — evaluates the clinical utility, cost-effectiveness, and implementation feasibility of proposed diagnostic or treatment equipment investments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. System-level risk analysis — synthesizes data from personnel, financial, regulatory, and clinical domains to identify emerging institutional vulnerabilities before they become crises Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Strategic assumption challenging — interrogates the premises underlying facility growth plans, service line expansions, or workforce models using rigorous evidence and scenario analysis Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Policy impact reasoning — models second-order effects of proposed health insurance, reimbursement, or regulatory changes on facility operations, staffing, and financial sustainability Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
5Collaboration9 statements
Emerging
  1. Cross-functional meeting participation — contributes relevant administrative or operational information in interdepartmental planning meetings without dominating clinical discussions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Vendor and contractor coordination — engages with external service providers on routine procurement or maintenance tasks with clear role boundaries Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Clinical-administrative partnership building — works alongside nursing supervisors, medical directors, and department heads to align patient care priorities with operational and fiscal constraints Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Training program co-development — collaborates with clinical educators and department leads to design and deliver orientation and continuing education programs for facility personnel Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Multidisciplinary program implementation — coordinates medical, nursing, technical, clerical, and physical plant staff in executing new service programs, managing role interdependencies and timeline alignment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Conflict navigation in team settings — mediates productive resolution of personnel disputes, interdepartmental friction, and competing resource demands using principled negotiation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Financial reporting collaboration — partners with accounting, clinical leadership, and executive teams to produce accurate and complete fiscal reports and budget authorizations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Community and system-level partnership development — builds collaborative relationships with external health systems, government agencies, insurers, and community organizations to advance facility mission and patient population outcomes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Collaborative governance design — establishes shared decision-making structures that give clinical and administrative stakeholders meaningful voice in facility-wide policy, resource allocation, and strategic planning Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
6Character9 statements
Emerging
  1. Confidentiality practice — handles personnel records, patient data, and financial information in accordance with HIPAA and facility privacy policies without exception Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Accountability in task completion — follows through on assigned administrative responsibilities and reports status accurately to supervisors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Ethical personnel management — applies consistent, unbiased standards in hiring, scheduling, performance evaluation, and disciplinary processes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Transparent fiscal stewardship — documents and justifies expenditure decisions with honesty and completeness, flagging discrepancies rather than obscuring them Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Regulatory integrity — ensures facility operations, reporting, and billing practices remain fully compliant with government regulations and accreditation standards, even under financial pressure Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Professionalism under scrutiny — maintains composure, accuracy, and ethical conduct during audits, inspections, accreditation reviews, and public reporting requirements Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Staff advocacy — represents the legitimate interests and concerns of clinical and administrative personnel to executive leadership with honesty and appropriate discretion Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Ethical culture institutionalization — embeds integrity standards into hiring criteria, performance evaluation rubrics, and organizational policies so that ethical behavior is structurally reinforced across the facility Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Whistleblower and safety culture leadership — creates and sustains an environment where staff at all levels report compliance concerns, safety events, and misconduct without fear of retaliation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
7Creativity9 statements
Emerging
  1. Scheduling innovation — proposes non-standard shift configurations or staffing arrangements to address recurring coverage gaps in specific clinical units Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Reporting tool adaptation — modifies existing computerized record management templates to better capture operationally relevant personnel or service data Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Service delivery redesign — identifies and pilots adjusted workflows or care coordination processes that improve patient throughput without proportional increases in cost Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Creative recruitment strategy — develops non-traditional sourcing, incentive, or onboarding approaches to attract qualified personnel in competitive health care labor markets Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Program innovation — designs and implements new health service programs or administrative systems that address unmet patient or community needs within existing regulatory and fiscal frameworks Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Technology integration creativity — identifies novel applications of data processing, diagnostic, or communication technologies to improve facility operations or reporting accuracy Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Cost-reduction ideation — generates and evaluates creative approaches to reducing operational expenditures while maintaining or improving quality of care and staff satisfaction Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Health care delivery model innovation — conceptualizes and champions new service lines, partnership structures, or care models that position the facility as a leader in responding to evolving patient population needs and financing environments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Innovation culture cultivation — builds organizational conditions—including protected experimentation time, cross-functional idea exchange, and failure tolerance—that systematically generate and test operational improvements Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
8Growth Mindset9 statements
Emerging
  1. Regulatory change acceptance — receives updates to government regulations, insurance requirements, or accreditation standards as learning opportunities rather than unwelcome burdens Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Feedback receptivity — accepts performance feedback from supervisors, peers, and direct reports and identifies at least one actionable adjustment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Skill gap pursuit — proactively seeks training or mentorship in areas of administrative, financial, or personnel management where current competence is insufficient for emerging facility demands Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Setback reframing — treats budget shortfalls, staffing crises, or failed program implementations as sources of operational learning rather than fixed failures Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Continuous professional development — maintains current knowledge of advances in medicine, health technology, data systems, and management practice through sustained, self-directed learning habits Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Iterative program improvement — applies lessons from program performance data and staff feedback to progressively refine health service delivery and administrative processes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Effort-mastery orientation in complex projects — approaches large-scale facility improvements or system implementations with sustained effort and incremental skill-building rather than expecting immediate expertise Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Learning organization leadership — models and incentivizes growth-mindset behaviors across management and clinical teams, embedding professional development into performance expectations and facility culture Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Adaptive strategy in dynamic health environments — treats disruptive shifts in health care financing, technology, or regulation as strategic opportunities, repositioning the facility's capabilities in response Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
9Mindfulness9 statements
Emerging
  1. Attention management during competing demands — practices deliberate focus when reviewing personnel reports, financial statements, or regulatory documents despite concurrent operational interruptions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Emotional recognition in personnel interactions — notices own emotional reactions during difficult staff conversations and pauses before responding Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Intentional decision pacing — slows judgment in high-stakes staffing, budget, or patient care decisions to ensure relevant data is fully processed before action Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Stress regulation during facility crises — applies self-regulation techniques to maintain operational clarity and calm staff anxiety during incidents, inspections, or resource emergencies Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Present-moment awareness in patient and staff interactions — engages fully in personnel evaluations, patient complaint resolution, and team meetings without premature solution-seeking or distraction Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Intentional workload management — monitors own cognitive and emotional load across fiscal, personnel, and clinical responsibilities and adjusts pacing, delegation, or prioritization accordingly Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Regulatory environment awareness — maintains calibrated attention to the evolving landscape of health policy, financing, and technology without reactive overresponse to each individual change Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Mindful leadership presence — creates psychologically safe team environments through consistent, non-reactive, fully-present engagement with staff at all levels, modeling the attentional quality the organization requires Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Systemic mindfulness integration — embeds intentionality practices into facility-level meeting structures, decision review processes, and change management protocols, reducing reactive and impulsive operational choices Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
10Fortitude9 statements
Emerging
  1. Persistence through administrative complexity — continues working through multi-step regulatory compliance, credentialing, or accreditation processes without disengaging when progress is slow Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Stability during staff conflict — maintains professional conduct and operational focus during personnel disputes or grievance processes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Resilience in budget constraint environments — sustains program quality and staff morale during periods of reduced funding, hiring freezes, or expenditure cutbacks Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Courageous personnel decisions — follows through on difficult disciplinary actions, terminations, or restructuring decisions when supported by evidence and policy, despite interpersonal discomfort Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Sustained performance under regulatory pressure — maintains operational and documentation standards during prolonged accreditation reviews, government audits, or litigation-adjacent investigations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Crisis response endurance — leads facility operations through extended disruptions—such as public health emergencies, staffing crises, or infrastructure failures—with consistent decision quality and team support Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Advocacy persistence — continues championing resource, staffing, or program needs through multiple cycles of executive or board resistance when patient care evidence supports the case Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Transformational change endurance — leads multiyear organizational change initiatives—system migrations, service line restructuring, or culture transformation—through sustained adversity, stakeholder resistance, and implementation setbacks Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Institutional resilience architecture — builds organizational systems, contingency plans, and leadership redundancy that enable the facility to withstand prolonged operational, financial, or public health shocks without mission compromise Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
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Source anchors that ground each statement

Related titles
Assisted Living Administrator · Assisted Living Manager · Cancer Center Director · Care Coordinator · Client Services Director · Clinic Director · Clinical Director · Clinical Informatics Director · Clinical Manager · Clinical Services Director · Clinical Supervisor · Community Health Nursing Director
RAPIDS apprenticeships
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O*NET skills
SpeakingCritical ThinkingManagement of Personnel ResourcesMonitoringJudgment and Decision MakingActive ListeningWritingTime ManagementComplex Problem SolvingSocial PerceptivenessReading ComprehensionCoordinationPersuasionNegotiationInstructingActive LearningService OrientationSystems EvaluationOperations AnalysisSystems AnalysisLearning StrategiesManagement of Financial ResourcesManagement of Material Resources
Knowledge domains
Administration and ManagementEnglish LanguageCustomer and Personal ServicePersonnel and Human ResourcesEducation and TrainingComputers and ElectronicsAdministrativeMedicine and DentistryMathematicsLaw and GovernmentEconomics and AccountingPsychologyPublic Safety and Security
Abilities
Oral ComprehensionWritten ComprehensionProblem SensitivityWritten ExpressionOral ExpressionInductive ReasoningDeductive ReasoningSpeech ClaritySpeech RecognitionNear Vision
Work styles
DependabilityLeadership OrientationAttention to DetailIntegrityCooperationAdaptability
Technology
Compliance softwareCalendar and scheduling softwareDocument management softwareMedical softwareCategorization or classification softwareData base management system softwareDevelopment environment softwareTransaction security and virus protection softwareComputer aided design CAD softwareMaterials requirements planning logistics and supply chain software
Tasks · seed anchors for statements
  1. Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
  2. Develop and maintain computerized record management systems to store and process data, such as personnel activities and information, and to produce reports.
  3. Plan, implement, and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical plant staff.
  4. Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.
  5. Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
  6. Establish work schedules and assignments for staff, according to workload, space, and equipment availability.
  7. Monitor the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.
  8. Direct or conduct recruitment, hiring, and training of personnel.
CIP education codes
01.820101.820226.050944.050351.070151.070251.070451.070651.071851.071951.072051.072151.072251.200151.200251.200751.200851.201151.220151.220851.221051.221151.221351.221451.229951.320651.329951.380251.381851.382052.020652.021052.021452.0216

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith Durable Skills Framework. © 2026 EBSCOed.