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Property, Real Estate, and Community Association Managers

SOC 11-9141.00Job Zone 4 · Considerable Preparationv.26.05

Context coveredThis framework covers the full professional practice of property, real estate, and community association management across residential, commercial, and industrial portfolios — from entry-level operational support through executive portfolio leadership.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Property budgets and financial report drafts — compile under direct supervisor guidance using accounting software templates in a residential or commercial management office.
  2. Routine maintenance schedules — assist in coordinating by tracking work orders and communicating timelines to facilities staff under close direction.
  3. Tenant inquiries and service requests — respond using established protocols and active listening skills in a managed residential or commercial property setting.
  4. Vendor and service contracts — review standard terms and flag key clauses for supervisor approval before execution in a property management context.
  5. Monthly assessment and rental fee records — enter and reconcile data in database or ERP software under the oversight of a senior property manager.
  6. Vacant unit listings — support marketing efforts by posting descriptions to leasing platforms and coordinating showings under direction of a leasing agent.
  7. Staff activity logs and personnel schedules — maintain using calendar and scheduling software to support daily operations of a managed property.
  8. Property inspection checklists — complete during routine walkthroughs, documenting findings and escalating issues to the supervising property manager.
  9. Resident and client correspondence — draft clear written communications using word processing software according to established company templates.
  10. Applicable property regulations and local ordinances — identify and reference relevant provisions when responding to basic compliance questions under supervisor guidance.
Developing
Mid-level / Established
  1. Annual operating budgets for assigned properties — prepare and monitor with reduced oversight, comparing actuals to forecasts using accounting or ERP software.
  2. Maintenance and repair schedules — plan and coordinate for multiple commercial or residential properties, adjusting timelines based on contractor availability and property priorities.
  3. Vendor service contracts for cleaning, security, and maintenance — administer independently, tracking performance metrics and initiating renewals or corrections as needed.
  4. Monthly assessments, rental collections, and expense payments — direct and reconcile routinely, identifying discrepancies and resolving them within established approval limits.
  5. Tenant and owner meetings — conduct to review property operational status, addressing financial summaries and service concerns with clarity and professional judgment.
  6. Contract personnel and on-site staff — coordinate and evaluate performance regularly, providing feedback aligned with property management goals and company policies.
  7. Vacant space marketing campaigns — execute through leasing agents and digital advertising channels, tracking lead conversion rates for assigned properties.
  8. Minor remodeling and capital improvement projects — plan and oversee from initiation through completion, managing contractor timelines and budget adherence.
  9. Property management software and cloud-based platforms — use proficiently to generate reports, share data with stakeholders, and streamline administrative workflows.
  10. Risk and compliance issues such as safety hazards or lease violations — assess using critical thinking and established legal frameworks, escalating complex cases appropriately.
Proficient
Senior / Expert IC
  1. Comprehensive financial reports and multi-property budgets — develop and present autonomously, incorporating variance analysis and strategic recommendations for ownership or boards.
  2. Full-scope property operations including administration, maintenance, and capital improvements — oversee independently across a diverse portfolio of commercial, industrial, or residential assets.
  3. Major construction and remodeling projects — plan, schedule, and coordinate end-to-end, managing architects, contractors, and regulatory approvals within budget and timeline constraints.
  4. Complex management and service contract negotiations — lead with clients and vendors, applying persuasion and negotiation skills to secure favorable terms aligned with portfolio objectives.
  5. Non-routine operational and legal challenges including delinquency, eviction, or liability — resolve by applying deep knowledge of property law, government regulations, and sound decision-making.
  6. Staff and contractor performance — evaluate systematically and make independent personnel decisions including hiring, corrective action, and role assignments across managed properties.
  7. Community association governance processes — facilitate board meetings, oversee bylaw compliance, and guide boards through financial and policy decisions with subject-matter authority.
  8. Integrated marketing strategies for vacant commercial or residential space — design and execute using data mining tools and digital platforms to optimize occupancy and revenue.
  9. Property management technology ecosystems including ERP, database, and web platforms — configure and leverage to improve operational efficiency and reporting accuracy across the portfolio.
  10. Stakeholder relationships with owners, tenants, municipal agencies, and contractors — manage proactively, applying social perceptiveness and service orientation to sustain trust and performance.
Advanced
Lead / Principal / Executive
  1. Organization-wide property management strategy and performance standards — set and institutionalize across large commercial, residential, or association portfolios to drive long-term asset value.
  2. Enterprise budget frameworks and financial governance models — design and implement, ensuring fiduciary accountability to boards, investors, or executive leadership at organizational scale.
  3. Portfolio-level capital improvement and redevelopment plans — lead from feasibility through execution, aligning major construction investments with organizational growth and market strategy.
  4. Department-level personnel systems including hiring pipelines, training curricula, and career pathways — develop and champion to build high-performing property management teams.
  5. Strategic contract and partnership negotiations with institutional clients, investors, and government entities — conduct at the executive level, shaping long-term management and service agreements.
  6. Organizational risk management and regulatory compliance frameworks — establish and oversee, integrating public safety, legal, and insurance requirements across all managed assets.
  7. Emerging property management technologies and data analytics platforms — evaluate, champion adoption of, and integrate into enterprise operations to advance competitive positioning.
  8. Industry standards, best practices, and competency benchmarks — define and publish for the organization, drawing on active learning and cross-sector knowledge to elevate professional practice.
  9. Complex multi-stakeholder conflicts involving owners, tenants, associations, or regulators — arbitrate and resolve at the organizational level, leveraging authority, integrity, and legal acumen.
  10. Organizational culture of dependability, ethical leadership, and service excellence — model and embed across all management levels through mentorship, policy, and executive accountability.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.

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Sources:Pathsmith™ Durable SkillsPathsmith™ Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
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O*NET enrichment · skillscrosswalk.com

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Source anchors that ground each statement

Related titles
Apartment Community Manager · Apartment House Manager · Apartment Manager · Apartment Property Manager · Building Rental Manager · Building Rental Superintendent · Building Superintendent · Cemetery Manager · Commercial Property Manager · Community Association Manager · Community Director · Community Manager
RAPIDS apprenticeships
—
O*NET skills
SpeakingReading ComprehensionActive ListeningCoordinationWritingNegotiationCritical ThinkingSocial PerceptivenessPersuasionJudgment and Decision MakingManagement of Personnel ResourcesMonitoringComplex Problem SolvingMathematicsActive LearningService OrientationTime ManagementManagement of Financial Resources
Knowledge domains
Customer and Personal ServiceAdministration and ManagementEconomics and AccountingEnglish LanguageLaw and GovernmentPublic Safety and SecurityMathematicsPersonnel and Human ResourcesComputers and ElectronicsSales and MarketingEducation and TrainingAdministrativeBuilding and Construction
Abilities
Oral ExpressionOral ComprehensionWritten ComprehensionWritten ExpressionInductive ReasoningProblem SensitivitySpeech ClaritySpeech RecognitionDeductive ReasoningInformation Ordering
Work styles
DependabilityLeadership OrientationAttention to DetailIntegritySocial OrientationSelf-Confidence
Technology
Data base user interface and query softwareAccess softwareCalendar and scheduling softwareWeb page creation and editing softwareData mining softwareWord processing softwareCloud-based data access and sharing softwareWeb platform development softwareAccounting softwareEnterprise resource planning ERP software
Tasks · seed anchors for statements
  1. Prepare detailed budgets and financial reports for properties.
  2. Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.
  3. Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
  4. Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.
  5. Meet with clients to negotiate management and service contracts, determine priorities, and discuss the financial and operational status of properties.
  6. Direct and coordinate the activities of staff and contract personnel and evaluate their performance.
  7. Prepare and administer contracts for provision of property services, such as cleaning, maintenance, and security services.
  8. Market vacant space to prospective tenants through leasing agents, advertising, or other methods.
CIP education codes
04.100152.1501

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me®, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith™ Durable Skills Framework. © 2026 EBSCOed.