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Social and Community Service Managers

SOC 11-9151.00Job Zone 4 · Considerable Preparationv.26.05

Context coveredThis framework covers the full career arc of Social and Community Service Managers operating in nonprofit, government, and social services organizations — from entry-level program support through executive leadership — across administrative, personnel, fiscal, direct service, and community partnership domains.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Administrative procedures — follow and apply under supervisor guidance to support objectives established by senior management in a nonprofit or social services setting.
  2. Staff and volunteer activities — assist in coordinating daily tasks under the direction of an experienced program manager in a community service organization.
  3. Program quality indicators — recognize and document basic performance metrics while shadowing evaluation reviews conducted by senior staff.
  4. Organizational policy documents — read, interpret, and apply established eligibility and program-requirement guidelines when assisting with client intake processes.
  5. Personnel and budget records — prepare and maintain accurate files, spreadsheets, and reports using office suite and database software under supervisory review.
  6. Client referrals and needs assessments — support direct service delivery by gathering intake information and escalating complex cases to licensed staff.
  7. Community agency contacts — identify and begin building relationships with partner organizations by participating in outreach meetings alongside experienced managers.
  8. Recruitment processes — assist with posting positions, screening applications, and scheduling interviews for staff and volunteer openings in a supervised capacity.
  9. CRM and case management software — enter and retrieve client data accurately to support program tracking and reporting requirements.
  10. Active listening and social perceptiveness — demonstrate attentiveness to client and colleague concerns during team meetings and service interactions in a community setting.
Developing
Mid-level / Established
  1. Administrative procedures — implement and monitor established protocols with reduced oversight to ensure program operations align with board-approved objectives.
  2. Professional and volunteer staff — direct day-to-day activities of a program team, providing clear task assignments and timely feedback in a social services environment.
  3. Staff performance evaluations — conduct routine appraisals of employees and volunteers, identifying resource gaps and recommending corrective actions to improve program quality.
  4. Policy application and interpretation — apply organizational policies on participant eligibility and program benefits consistently across varied caseloads and service contexts.
  5. Budget and training documentation — prepare, reconcile, and update budgets, personnel records, and training manuals using spreadsheet and accounting software on a recurring cycle.
  6. Client complaints and service needs — resolve moderate-complexity service issues, conduct needs evaluations, and coordinate referrals for clients such as those involved in child advocacy cases.
  7. Interagency partnerships — maintain active working relationships with community organizations to fill service gaps and minimize duplication of social service delivery.
  8. Hiring and onboarding — lead structured interviews, assess candidate qualifications, and onboard selected staff and volunteers into program roles.
  9. Data reporting and systems monitoring — compile and analyze program data using database and ERP tools to track service outputs and flag performance trends for leadership review.
  10. Coordination across program units — align schedules, priorities, and communication among multiple service teams to ensure timely and effective program delivery.
Proficient
Senior / Expert IC
  1. Administrative systems — design, implement, and continuously refine comprehensive administrative procedures that reliably meet strategic objectives across multi-program organizations.
  2. Multidisciplinary staff leadership — autonomously direct and develop professional, technical, and volunteer staff across diverse program areas, resolving personnel issues without escalation.
  3. Program quality assurance — lead rigorous evaluations of program outcomes and resource utilization, applying systems evaluation methods to recommend data-driven improvements.
  4. Policy development — contribute substantively to organizational policy deliberations on eligibility criteria, program requirements, and benefit structures in collaboration with boards and senior executives.
  5. Complex records and fiscal management — independently oversee budget planning, variance analysis, and compliance reporting using integrated accounting and ERP platforms.
  6. High-complexity direct service — handle sensitive referrals, facilitate needs evaluations, and resolve escalated complaints for clients with multifaceted social, legal, or behavioral health needs.
  7. Community systems navigation — cultivate and leverage a broad network of agency partnerships to coordinate community-wide service strategies and address emerging population needs.
  8. Talent acquisition strategy — lead full-cycle recruitment, including competency-based interview design and workforce planning, to build high-performing staff and volunteer pipelines.
  9. Critical problem solving — apply deductive and inductive reasoning to diagnose systemic service delivery failures and develop sustainable corrective solutions across program operations.
  10. Cross-sector communication — author high-quality reports, present program outcomes to stakeholder audiences, and represent the organization in professional and community forums.
Advanced
Lead / Principal / Executive
  1. Organizational strategy and governance — set organizational direction by translating board mandates and community needs into long-range program strategies and operational priorities at executive scale.
  2. Workforce culture and leadership development — build management capacity by mentoring emerging leaders, modeling integrity and empathy, and institutionalizing professional development across the organization.
  3. Sector-wide quality standards — establish and advocate for program quality benchmarks and evaluation frameworks that influence practice norms across the social and community services sector.
  4. Policy and regulatory influence — lead organizational participation in shaping public policy, funding regulations, and sector standards through coalitions, advocacy, and advisory board leadership.
  5. Enterprise financial stewardship — oversee multi-year budgets, capital planning, and financial risk management across a complex portfolio of social service programs serving diverse populations.
  6. Systems-level service innovation — design transformative service delivery models that integrate emerging research, technology, and cross-sector partnerships to address entrenched community challenges.
  7. Strategic alliance and ecosystem development — forge and sustain high-impact interagency alliances, public-private partnerships, and funder relationships that expand organizational reach and sustainability.
  8. Executive talent management — architect organization-wide hiring strategies, succession planning, and retention initiatives to ensure leadership continuity and mission-aligned staffing at all levels.
  9. Organizational learning and systems analysis — drive continuous improvement by institutionalizing data-informed decision-making, learning feedback loops, and adaptive management practices enterprise-wide.
  10. Stakeholder and public representation — serve as the primary organizational voice to legislators, funders, media, and community stakeholders, advancing mission credibility and public trust at a regional or national level.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.
Subscriber feature

Authoritative source data identified for 998 occupations

How a worker at each mastery level uses, directs, and evaluates AI tools in this occupation. Each statement cites its evidence inline; click a citation chip to verify the source.

Emerging
  1. Basic report drafting — uses an AI writing assistant to generate first drafts of program summaries, budget narratives, and personnel records, then reviews and edits each output before submission Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  2. Policy document orientation — queries an AI tool to locate relevant regulatory language and eligibility criteria, cross-checking results against authoritative agency sources before applying them WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Developing
  1. Staff evaluation support — delegates the structuring of performance review templates and evaluation rubrics to an AI assistant, then applies professional judgment to assess individual staff and volunteer contributions Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. Meeting and procedure documentation — directs an AI tool to synthesize meeting notes and draft administrative procedure updates, retaining decision-making authority over final content Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  3. Resource utilization analysis — uses AI-generated summaries of program expenditure data to inform budget reviews, validating outputs against source records before reporting to senior management Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
Proficient
  1. Complex problem framing — offloads initial research and option mapping for multi-stakeholder community service challenges to an AI assistant, then applies social perceptiveness and contextual judgment to select and refine solutions Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Program quality monitoring — integrates AI-driven data aggregation into routine program evaluation workflows, interpreting flagged anomalies through direct knowledge of participant needs and community context Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  3. Grant and compliance reporting — directs an AI tool through structured drafting of grant reports and compliance documentation, editing for accuracy and mission alignment before board or funder submission Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
Advanced
  1. Organizational policy leadership — orchestrates AI-assisted environmental scans and stakeholder impact analyses to inform policy recommendations on participant eligibility and program benefits, exercising senior judgment to adjudicate trade-offs the AI cannot resolve Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. AI workflow governance — establishes team-level standards for which administrative and analytical tasks are delegated to AI tools versus retained for human deliberation, balancing the occupation's 29% collaboration rate against accountability requirements Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  3. Strategic workforce direction — uses AI-generated workforce analytics to guide the deployment of professional staff and volunteers across programs, interpreting outputs through deep knowledge of community dynamics and service ethics Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Evidence pack
AEI usage
Task observations: 292
Augment share: 29.2%
Time saved: 83.6%
AI autonomy: 2.90
SAFI positioning
Top skill: Social Perceptiveness
Score: 51.5 / 100
Quadrant: Q2_ai_augmented
precision: exact
WEF cluster
Human-Technology Interaction
human_technology_interaction
Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.

Pathsmith Durable Skills Framework

Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Subscriber feature

Ten durable-skill domains mapped to four proficiency/role levels for each occupation. Each statement is aligned to the Pathsmith taxonomy, derived from trusted grounding data and mapped to occupation-specific O*NET tasks and skills.

1Communication10 statements
Emerging
  1. Program intake communication — elicits client needs and service eligibility through structured interview while maintaining empathetic rapport Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Staff briefing communication — conveys program objectives and procedural updates to volunteers and staff in clear, accessible language Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Community partner communication — articulates agency mission and service offerings to external organizations and referral partners to reduce service duplication Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Report writing — prepares accurate personnel records, budget summaries, and training manuals using clear organizational language for administrative review Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Complaint resolution communication — addresses client grievances through structured dialogue, identifying underlying needs and communicating resolution steps transparently Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Board and senior management communication — presents program performance data, policy recommendations, and resource needs in formal reports and briefings aligned with governance expectations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Multi-audience communication — tailors messaging across clients, volunteers, staff, partner agencies, and funders to match audience knowledge level and decision-making context Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Active listening in case coordination — synthesizes verbal and nonverbal cues from clients and staff during needs evaluations to inform accurate service matching Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Cross-sector advocacy communication — articulates community service gaps and organizational impact to policymakers, funders, and media to influence resource allocation and program policy Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Organizational communication systems — designs internal communication protocols and documentation standards that ensure consistent information flow across distributed staff and volunteer teams Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
2Leadership9 statements
Emerging
  1. Volunteer direction — assigns tasks and provides basic guidance to volunteers during program activities under supervisory oversight Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Team accountability — monitors own assigned area of staff or program activity and escalates concerns to senior management in a timely manner Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Staff performance leadership — conducts evaluations of professional and technical staff, identifying development needs and aligning feedback with program quality standards Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Recruitment leadership — leads hiring and volunteer sign-up processes by interviewing candidates and assessing organizational fit against program requirements Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Program operations leadership — directs daily activities of multi-disciplinary staff and volunteer teams, ensuring program delivery meets quality benchmarks and resource constraints Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Policy participation leadership — contributes to organizational policy decisions on participant eligibility and program benefits by synthesizing staff input and community data Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Administrative oversight — establishes and enforces administrative procedures that align operational execution with objectives set by boards of directors or senior management Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Organizational leadership development — builds succession pipelines by mentoring emerging managers, delegating stretch assignments, and modeling reflective leadership practice Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Strategic community leadership — positions the organization as a convener of cross-sector partnerships, leading collaborative initiatives that address systemic community needs beyond the scope of a single agency Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
3Metacognition8 statements
Emerging
  1. Self-assessment of service knowledge — identifies personal gaps in understanding of client populations, eligibility criteria, or community resources and seeks targeted learning opportunities Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Decision reflection — reviews past case referral or complaint resolution decisions to identify reasoning errors or knowledge limitations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Learning strategy planning — selects professional development activities in social services administration, human resources, or psychology that address identified competency gaps Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Monitoring of own managerial effectiveness — tracks patterns in staff feedback, program outcomes, and self-observation to adjust supervisory approaches Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Cognitive load management — recognizes when competing administrative, personnel, and client service demands impair judgment quality and implements structured prioritization strategies Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Reflective program evaluation — systematically examines own assumptions about program design and participant needs when interpreting evaluation data before drawing conclusions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Organizational learning facilitation — institutionalizes reflective practices across the team by embedding after-action reviews, debrief protocols, and documented lessons-learned processes into program cycles Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Adaptive leadership metacognition — monitors own cognitive and emotional responses during high-stakes policy or budget decisions and adjusts decision-making processes to reduce bias Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
4Critical Thinking9 statements
Emerging
  1. Needs identification — distinguishes between presenting client requests and underlying service needs during intake evaluations using basic assessment frameworks Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Policy analysis — identifies key assumptions embedded in draft program eligibility criteria when reviewing policies with supervisors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Resource allocation analysis — evaluates competing budget priorities by weighing program impact data against cost constraints and organizational mission alignment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Staff evaluation reasoning — applies consistent, evidence-based criteria when assessing staff and volunteer performance to avoid subjective or inconsistent judgment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Complex problem solving in service delivery — analyzes multifactorial service delivery failures, identifying root causes across staffing, policy, funding, and community factors before recommending corrective action Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Community needs assessment — synthesizes demographic data, referral patterns, and partner agency reports to identify unmet community needs and gaps in current programming Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Judgment under ambiguity — makes defensible program and personnel decisions in situations with incomplete information, documenting reasoning for accountability Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Systems-level critical analysis — evaluates how organizational policies, funding structures, and interagency relationships interact to produce or perpetuate service inequities, and proposes evidence-based structural reforms Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Evaluative program design — applies logic model and outcome measurement frameworks to critically assess program theory of change before resource commitment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
5Collaboration9 statements
Emerging
  1. Interagency coordination initiation — participates in community coalition meetings and shares agency service information to support non-duplicative service referrals Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Team contribution — fulfills assigned collaborative responsibilities within staff and volunteer teams during program implementation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Cross-functional coordination — aligns administrative, direct service, and volunteer functions across departments to ensure integrated program delivery Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Community partnership development — establishes working relationships with external agencies, sharing data and resources to jointly address identified community service gaps Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Multi-stakeholder collaboration — coordinates joint initiatives among funders, community organizations, government agencies, and client advocates to achieve shared program goals Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Conflict navigation in teams — mediates disagreements among staff, volunteers, or partner agencies by surfacing interests, establishing shared goals, and facilitating negotiated agreements Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Participatory policy development — engages staff, clients, and community partners in the policy development process to ensure diverse perspectives inform eligibility and benefit decisions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Collaborative ecosystem building — cultivates a regional network of service organizations with formalized referral pathways, shared outcome metrics, and co-governance structures Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Collaborative culture leadership — models and reinforces collaborative norms across the organization, rewarding knowledge sharing and joint problem-solving over siloed performance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
6Character8 statements
Emerging
  1. Confidentiality adherence — handles client case records, personnel files, and referral information with strict attention to privacy protocols and organizational data standards Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Professional accountability — acknowledges errors in service coordination or administrative tasks and takes corrective action without deflection Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Ethical service delivery — applies consistent, non-discriminatory standards when determining client eligibility and service access, documenting decisions transparently Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Volunteer and staff integrity modeling — demonstrates honesty and fairness in performance evaluations and hiring decisions, building trust within the team Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Resource stewardship — ensures organizational funds, staff time, and community resources are used efficiently and ethically, with full accountability to funders and governance bodies Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Advocacy ethics — navigates conflicts of interest between organizational capacity, funder expectations, and client needs with transparent decision-making and documented rationale Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Organizational integrity culture — establishes ethical standards, accountability mechanisms, and whistleblower protections that embed integrity into organizational practice and policy Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Public trust stewardship — represents the organization in community and public forums with consistency between stated values and operational practice, sustaining long-term institutional credibility Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
7Creativity8 statements
Emerging
  1. Service referral innovation — identifies non-traditional community resources and unconventional referral pathways to address client needs not covered by standard program offerings Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Problem reframing — approaches recurring administrative or client service challenges from alternate perspectives to generate novel procedural solutions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Program adaptation — modifies existing service delivery models in response to emerging community needs or resource constraints, piloting changes on a small scale before full implementation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Volunteer engagement design — creates imaginative outreach and recognition strategies to attract and retain diverse volunteers in support of program goals Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. New program development — designs original community service programs from needs assessment through logic model, incorporating stakeholder input and evidence-based practices Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Administrative process innovation — engineers streamlined workflows and documentation systems that reduce administrative burden while maintaining compliance and reporting quality Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Social innovation leadership — champions organizational experiments with new service models, funding approaches, or partnership structures, managing risk and learning from failure to advance community impact Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Creative resource mobilization — constructs innovative funding and in-kind resource strategies, including social enterprise models or cross-sector co-investment arrangements, to sustain program capacity Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
8Growth Mindset8 statements
Emerging
  1. Learning from program feedback — receives critical evaluation findings about program quality without defensiveness and uses findings to identify specific improvement actions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Challenge acceptance — volunteers for unfamiliar administrative or community coordination responsibilities as opportunities to expand managerial competence Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Skill development pursuit — actively engages in training on social services administration, human resources practices, and community psychology to expand professional knowledge base Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Setback recovery in service delivery — analyzes program shortfalls or failed partnerships to extract actionable lessons rather than attributing failure to fixed external constraints Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Feedback integration — systematically incorporates performance review feedback from boards, supervisors, staff, and community partners into adjusted management practices Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Continuous program improvement — treats each program cycle evaluation as a structured learning opportunity, updating procedures and training materials based on evidence of what works Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Organizational learning culture — institutionalizes growth mindset norms by rewarding staff experimentation, celebrating instructive failures, and embedding learning reviews into operational rhythms Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Adaptive leadership under sector change — models and coaches growth orientation when funding landscapes, policy environments, or community demographics shift, reframing disruption as organizational development opportunity Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
9Mindfulness9 statements
Emerging
  1. Present-moment client attention — maintains full attentional focus during client intake interviews and needs evaluations, setting aside administrative distractions to ensure accurate assessment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Emotional regulation in service encounters — recognizes own emotional reactions during challenging client interactions and applies self-regulation strategies before responding Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Intentional decision-making — pauses before making complex personnel or program eligibility decisions to examine available information, potential biases, and downstream consequences Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Stress awareness in management — monitors personal stress indicators during high-demand periods such as budget cycles or program audits and implements proactive coping strategies Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Attentive staff supervision — observes staff and volunteer behavior with sustained, non-judgmental awareness to detect early signs of burnout, ethical risk, or performance decline Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Mindful conflict mediation — maintains composed, non-reactive presence during interpersonal or interagency conflicts, creating psychological safety for open dialogue and resolution Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Purposeful meeting facilitation — designs and facilitates staff and community partner meetings with clear intention, structured agendas, and deliberate attention management to maximize productive outcomes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Mindful organizational climate stewardship — cultivates a workplace environment in which staff and volunteers are supported in managing emotional demands of direct service work through modeled practices and structured organizational supports Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Trauma-informed mindful leadership — applies deep awareness of vicarious trauma dynamics within the team, intentionally adjusting management practices to sustain staff wellbeing and service quality Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
10Fortitude8 statements
Emerging
  1. Persistence through administrative complexity — maintains consistent effort when navigating regulatory compliance, documentation demands, and bureaucratic obstacles in program administration Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Uncertainty tolerance — continues effective function during periods of budget uncertainty or organizational transition without requiring full resolution before taking action Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Resilience after program setbacks — rebuilds team momentum and adjusts program strategy following grant denials, service interruptions, or poor evaluation outcomes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Courageous advocacy — raises concerns about inadequate resources, inequitable policies, or unmet community needs to senior management or funders despite potential organizational resistance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Sustained leadership under adversity — maintains program quality, staff direction, and stakeholder relationships during extended periods of organizational stress such as funding crises, leadership transitions, or community emergencies Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Difficult personnel decisions — initiates and follows through on necessary but uncomfortable staffing actions, including termination or performance improvement plans, with clarity and compassion Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Organizational resilience architecture — builds redundancy, contingency planning, and adaptive capacity into program operations so the organization sustains mission delivery through external shocks Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Courageous systems advocacy — publicly challenges systemic barriers to community service access, sustaining advocacy over extended timeframes despite policy resistance or resource constraints Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
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Source anchors that ground each statement

Related titles
Adoption Services Manager · Adult Daycare Coordinator · Borough Coordinator · Case Manager · Case Services Manager · Casework Department Director · Casework Director · Casework Services Director · Child Welfare Director · Child Welfare Services Director · Children's Service Supervisor · Clinical Services Director
RAPIDS apprenticeships
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O*NET skills
Social PerceptivenessService OrientationComplex Problem SolvingJudgment and Decision MakingActive LearningMonitoringCoordinationActive ListeningCritical ThinkingTime ManagementManagement of Personnel ResourcesReading ComprehensionWritingSystems EvaluationSystems AnalysisSpeakingLearning StrategiesInstructingPersuasionNegotiation
Knowledge domains
Customer and Personal ServiceAdministration and ManagementEnglish LanguagePsychologyEducation and TrainingPersonnel and Human ResourcesTherapy and CounselingPublic Safety and SecurityAdministrativeSociology and AnthropologyMathematicsComputers and ElectronicsLaw and Government
Abilities
Oral ExpressionOral ComprehensionProblem SensitivityWritten ComprehensionWritten ExpressionDeductive ReasoningSpeech RecognitionSpeech ClarityOriginalityInductive Reasoning
Work styles
DependabilityLeadership OrientationCooperationSocial OrientationEmpathyIntegrity
Technology
Customer relationship management CRM softwareData base user interface and query softwareSpreadsheet softwareOffice suite softwareAccounting softwareMedical softwareEnterprise resource planning ERP softwareElectronic mail softwarePresentation softwareProject management software
Tasks · seed anchors for statements
  1. Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
  2. Direct activities of professional and technical staff members and volunteers.
  3. Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  4. Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  5. Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
  6. Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
  7. Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
  8. Recruit, interview, and hire or sign up volunteers and staff.
CIP education codes
30.170130.530144.000044.020144.040144.070144.070244.070344.079952.010152.020152.0206

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith Durable Skills Framework. © 2026 EBSCOed.