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Online Merchants

SOC 13-1199.06Job Zone 4 · Considerable Preparationv.26.05

Context coveredThis framework covers the full scope of online merchant practice — from order fulfillment, payment processing, and customer correspondence to sourcing, pricing, automation, and strategic e-commerce leadership in digital retail environments.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Customer orders and shipping documentation — package and prepare for direct shipment under supervisory guidance in an e-commerce fulfillment environment.
  2. Electronic payment transactions — receive and process using established transaction service platforms with close oversight from a senior merchant.
  3. Order management software — enter and track customer orders following documented protocols in a structured online retail setting.
  4. Transaction confirmation emails — compose and deliver to customers using approved templates after order completion in a digital storefront.
  5. Customer inquiries — respond to routine questions via email or messaging platforms using scripted guidelines in an online retail context.
  6. Product purchase subtotals, taxes, and shipping costs — calculate using provided formulas and submit to customers through the merchant's checkout system.
  7. Sourcing opportunities — identify new or used items from online marketplaces for resale under direction from an experienced merchant.
  8. Product listings — draft accurate descriptions and upload to a retail or auction website following brand and formatting standards.
  9. Inventory records — monitor and update using database management software to maintain stock accuracy in a small e-commerce operation.
  10. Customer complaints — escalate unresolved issues to senior staff while documenting interactions in the order management system.
Developing
Mid-level / Established
  1. Customer orders and third-party distributor transfers — manage and coordinate with reduced oversight to ensure timely fulfillment in a multi-channel e-commerce environment.
  2. Electronic payment processing workflows — maintain and troubleshoot using point-of-sale and transaction service software across routine order volumes.
  3. Invoicing and order automation — configure and manage using order management or invoicing software to reduce manual processing in an established online storefront.
  4. Post-transaction communications — draft and send customized shipment confirmation and follow-up emails to maintain customer satisfaction standards.
  5. Customer correspondence — handle product, policy, and shipping questions via email, telephone, or chat with consistent tone and resolution across familiar issue types.
  6. Resale inventory — source competitively from online and physical suppliers by evaluating pricing trends and product demand in an active retail market.
  7. Product pricing — determine and adjust using market research and cost analysis to maintain margins in a competitive online sales environment.
  8. Tax and shipping cost calculations — apply relevant rate tables and carrier pricing tools accurately for diverse order types within established merchant platforms.
  9. Sales and marketing software — use to monitor listing performance metrics and identify opportunities for product promotion in a growing e-commerce business.
  10. Vendor negotiations — conduct for purchase pricing and terms using market data and prior buying history in a multi-supplier sourcing context.
Proficient
Senior / Expert IC
  1. Complex fulfillment workflows — design and oversee across direct-ship, drop-ship, and third-party distributor channels to optimize order accuracy and delivery speed.
  2. Payment processing systems — evaluate, integrate, and troubleshoot using enterprise application integration software to ensure transaction security and operational continuity.
  3. End-to-end order lifecycle automation — architect and refine using order management and invoicing platforms to scale throughput without proportional staffing increases.
  4. Customer communication strategy — develop and execute multi-channel correspondence protocols that address product, policy, and shipping issues and drive repeat business.
  5. High-value or complex customer disputes — resolve autonomously by applying critical thinking, service orientation, and knowledge of platform policies in a competitive online marketplace.
  6. Merchandise acquisition strategy — lead sourcing decisions across online and physical channels, balancing margin, velocity, and category mix for a mid-to-large e-commerce operation.
  7. Dynamic pricing models — build and apply using competitive intelligence and economics knowledge to maximize revenue across seasonal and market fluctuations.
  8. Financial reporting accuracy — ensure by reconciling subtotals, tax calculations, and shipping cost submissions against accounting records in a multi-jurisdiction e-commerce operation.
  9. Web platform and data mining tools — leverage to analyze customer behavior, optimize product listings, and drive conversion in a data-driven online retail environment.
  10. Cross-functional problem solving — lead resolution of non-routine operational issues spanning logistics, technology, and customer service within an autonomous merchant role.
Advanced
Lead / Principal / Executive
  1. Enterprise fulfillment strategy — define and continuously improve across direct-ship, marketplace, and wholesale channels to support organizational growth and customer experience goals.
  2. Payment infrastructure governance — set standards for transaction service selection, fraud mitigation, and compliance across all merchant platforms at an organizational level.
  3. Technology roadmap for order and invoice automation — lead evaluation and adoption of emerging software solutions that position the organization ahead of operational scale demands.
  4. Customer experience vision — establish organization-wide communication standards and escalation frameworks that translate into measurable satisfaction and retention outcomes.
  5. Sourcing and vendor partnership ecosystem — cultivate and lead a strategic supplier network that delivers competitive pricing, product exclusivity, and supply chain resilience.
  6. Pricing architecture and revenue optimization — design organization-level pricing governance frameworks that integrate market economics, promotional strategy, and margin accountability.
  7. Talent development in e-commerce operations — mentor and coach merchant teams on fulfillment, sourcing, customer service, and platform competencies to build organizational capability.
  8. Data-driven growth strategy — direct the use of data mining, analytics, and web platform intelligence to identify new market opportunities and guide investment decisions.
  9. Cross-organizational policy development — author and champion policies governing product standards, customer correspondence, taxation compliance, and platform governance across the enterprise.
  10. Executive stakeholder alignment — translate e-commerce performance metrics, market trends, and operational insights into strategic recommendations for senior leadership and business partners.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.
Subscriber feature

Authoritative source data identified for 998 occupations

How a worker at each mastery level uses, directs, and evaluates AI tools in this occupation. Each statement cites its evidence inline; click a citation chip to verify the source.

Emerging
  1. AI-assisted email drafting — uses an LLM to generate first-draft responses to routine customer inquiries about orders, shipping, and return policies, then reviews and sends after manual editing Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  2. Order confirmation templating — applies AI-generated message templates for transaction and shipment confirmation emails, substituting customer-specific details before dispatch.
Developing
  1. Customer complaint triage — delegates incoming complaint emails to an AI tool for classification by issue type and urgency, then personally resolves edge cases requiring judgment or policy exceptions Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. Product description generation — directs an AI assistant to draft listing copy from provided specifications and keywords, then edits for brand voice and accuracy before publishing Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  3. Invoice and order automation review — uses AI-flagged anomalies in order management software to catch mismatches between payment records and fulfillment status, correcting errors before shipment Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
Proficient
  1. Multi-channel correspondence orchestration — routes customer messages across email and messaging platforms through an AI assistant that drafts contextually appropriate replies, reserving escalation decisions for the merchant Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. Sales data interpretation — applies AI-generated summaries of transaction and returns data to identify trending products and fulfillment bottlenecks, translating findings into inventory and pricing adjustments WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  3. Supplier and distributor communication — uses an LLM to compose transfer order documentation and follow-up correspondence with third-party distributors, maintaining accuracy against order records Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  4. Persuasion-optimized listing refinement — instructs an AI tool to A/B test headline and description variants for product listings, evaluating output against click-through and conversion metrics before deploying changes Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Advanced
  1. End-to-end order workflow automation — designs AI-assisted pipelines that connect payment processing, order creation, confirmation messaging, and distributor handoff, retaining human oversight only at exception-handling nodes Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. AI autonomy governance — sets explicit boundaries on which order and customer-communication tasks run with minimal human review versus mandatory sign-off, calibrating the threshold based on transaction value and complaint risk Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  3. Cross-functional AI strategy — leads evaluation and adoption of new AI tools across storefront management, customer service, and fulfillment operations, benchmarking time-savings and error rates against baseline metrics Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Evidence pack
AEI usage
Task observations: 289
Augment share: 28.9%
Time saved: 85.8%
AI autonomy: 3.12
SAFI positioning
Top skill: Reading Comprehension
Score: 45.5 / 100
Quadrant: Q2_ai_augmented
precision: exact
WEF cluster
Data Science and Analysis
data_science_and_analysis
Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.

Pathsmith Durable Skills Framework

Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Subscriber feature

Ten durable-skill domains mapped to four proficiency/role levels for each occupation. Each statement is aligned to the Pathsmith taxonomy, derived from trusted grounding data and mapped to occupation-specific O*NET tasks and skills.

1Communication12 statements
Emerging
  1. Product listing copy — drafts basic item descriptions using accurate language and standard templates for online storefronts Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Customer inquiry response — replies to buyer questions via email or messaging with clear, factual answers about product details or shipping policies Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Order confirmation messaging — sends transactional emails that convey purchase details and next steps in plain, error-free language O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Customer complaint correspondence — composes structured responses to buyer disputes or shipping concerns that acknowledge the issue and offer resolution steps Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Product description refinement — rewrites listing copy to emphasize key features, benefits, and differentiators for target buyer segments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Seller policy communication — drafts return, shipping, and payment policy pages using precise, unambiguous language that reduces buyer confusion O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Multi-channel buyer communication — manages consistent voice and tone across email, marketplace messaging, and social platforms to reinforce brand trust Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Escalated dispute resolution — articulates seller position and proposed remedies clearly during payment processor or marketplace mediation processes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Promotional content writing — produces persuasive product listings, email campaigns, and ad copy aligned with sales and marketing knowledge Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Brand narrative development — architects cohesive storefront messaging strategy that communicates value proposition across all customer touchpoints Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Seller community contribution — produces guides, tutorials, or forum content that helps other merchants improve their listing and communication practices Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Cross-audience translation — adapts technical product specifications into accessible buyer language while maintaining accuracy for diverse customer demographics Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
2Leadership11 statements
Emerging
  1. Order fulfillment ownership — takes personal responsibility for packaging, labeling, and shipping accuracy without requiring supervisory prompting Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Vendor relationship initiation — contacts suppliers or third-party distributors to establish sourcing channels independently Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Fulfillment process design — establishes repeatable workflows for order processing, packaging, and shipment tracking that guide consistent execution Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Pricing strategy ownership — researches market conditions and takes decisive action to set competitive product prices without deferred judgment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Outsourced team direction — gives clear task instructions to freelance photographers, copywriters, or virtual assistants supporting store operations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Business growth initiative — identifies underperforming product categories and leads sourcing, listing, and promotional efforts to expand revenue streams Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Platform policy advocacy — engages marketplace forums or seller groups to influence best-practice standards and represent seller community interests Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Operational accountability — owns end-to-end customer experience outcomes including fulfillment errors, refund rates, and feedback scores Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Multi-storefront leadership — directs integrated operations across multiple platforms or sales channels, setting goals and coordinating distributed support staff Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Mentorship of emerging sellers — coaches new online merchants through sourcing, listing optimization, and customer service best practices in formal or community settings Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Strategic vendor negotiation — leads supplier negotiations to secure pricing, exclusivity, or fulfillment terms that provide sustained competitive advantage Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
3Metacognition11 statements
Emerging
  1. Listing performance reflection — reviews own product descriptions after low-conversion periods and identifies specific language or image choices to revise Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Error pattern recognition — notices recurring order processing mistakes and acknowledges the cognitive shortcuts that produced them Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Pricing decision audit — examines own price-setting reasoning after sales fluctuations to determine whether assumptions about demand were accurate Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Learning strategy selection — chooses platform-specific tutorials, seller forums, or analytics tools deliberately based on identified knowledge gaps Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Workflow self-assessment — evaluates own order management habits and adjusts scheduling or automation use to close efficiency gaps Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Analytics interpretation discipline — distinguishes between data-driven conclusions and confirmation bias when reviewing storefront traffic and conversion metrics Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Sourcing judgment review — reflects on past purchasing decisions for resale inventory and updates evaluation criteria based on actual sell-through outcomes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Customer feedback integration — systematically extracts learning from negative reviews and buyer complaints to recalibrate product selection and service approach Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Strategic assumption testing — designs controlled listing experiments to surface and challenge own beliefs about buyer behavior before scaling decisions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Cognitive bias documentation — maintains a personal decision log that tracks marketplace assumptions, outcomes, and revised mental models over time Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Knowledge transfer from reflection — translates personal lessons from pricing or sourcing failures into actionable frameworks shared with peer seller communities Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
4Critical Thinking11 statements
Emerging
  1. Supplier credibility assessment — evaluates basic indicators of supplier reliability such as reviews, return policies, and product authenticity before purchasing inventory Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Fee and margin calculation — computes platform fees, shipping costs, and taxes to verify that listed prices yield acceptable profit before publishing O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Competitive pricing analysis — examines competitor listings, historical sold prices, and demand signals to form evidence-based pricing decisions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Return and dispute evaluation — assesses buyer claims against order records and shipping documentation to determine validity before issuing refunds Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Platform policy interpretation — reads and applies marketplace terms of service accurately to avoid listing violations or account suspensions O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Inventory investment decision-making — weighs sourcing cost, category competition, seasonal demand, and platform algorithm trends before committing capital to new product lines Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Fraud indicator identification — analyzes unusual transaction patterns, buyer account signals, or payment anomalies to detect and prevent fraudulent orders Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Marketing channel evaluation — compares ROI evidence across paid ads, organic search, email, and social channels to allocate promotional budget rationally Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Business model stress-testing — applies scenario analysis to evaluate how platform fee changes, shipping cost increases, or competitor entry would affect viability of current operations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Algorithm change impact assessment — synthesizes marketplace policy updates and traffic data to project effects on listing visibility and adapts strategy accordingly Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Systemic risk evaluation — identifies single points of failure across supplier, platform, and payment processor dependencies and develops contingency logic Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
5Collaboration11 statements
Emerging
  1. Carrier coordination — communicates shipment requirements clearly to shipping carriers or fulfillment partners to ensure accurate delivery processing Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Marketplace platform engagement — follows seller community norms and forum guidelines when seeking or offering assistance in online merchant groups Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Third-party distributor partnership — coordinates order transfers, inventory availability, and fulfillment timelines with drop-ship suppliers to meet buyer expectations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Payment processor collaboration — works with electronic transaction service providers to resolve processing errors, chargebacks, or account issues cooperatively Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Freelancer integration — briefs and provides feedback to contracted photographers, designers, or copywriters contributing to product listing quality Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Supplier relationship management — maintains ongoing collaborative relationships with product sources, negotiating terms while preserving mutual trust and reliability Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Cross-platform operations coordination — aligns inventory, pricing, and fulfillment data across multiple storefronts or marketplaces with minimal conflict Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Customer co-resolution — engages dissatisfied buyers as collaborative problem-solving partners rather than adversaries, jointly reaching acceptable outcomes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Ecosystem partnership development — builds strategic alliances with complementary sellers, logistics providers, or marketing partners that expand reach and capabilities Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Seller association leadership — facilitates working groups or collaborative initiatives within professional seller communities to address shared platform or policy challenges Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Multi-stakeholder fulfillment orchestration — coordinates simultaneous relationships with multiple suppliers, carriers, and platform representatives to sustain complex order pipelines Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
6Character11 statements
Emerging
  1. Accurate product representation — describes item condition, dimensions, and features truthfully in listings without exaggeration or omission Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Transaction record integrity — maintains complete and accurate order, payment, and shipping records for all completed sales Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Return policy adherence — honors stated refund and return commitments consistently even when buyer claims are inconvenient or financially disadvantageous Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Tax and fee compliance — calculates and remits applicable sales taxes and platform fees accurately and on schedule Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Buyer privacy protection — handles customer payment information, addresses, and contact data with strict confidentiality and in accordance with platform policies Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Ethical sourcing practice — verifies product authenticity and avoids knowingly purchasing or reselling counterfeit, stolen, or misrepresented merchandise Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Complaint accountability — accepts responsibility for fulfillment errors or misrepresented listings and provides remedy without deflecting blame to buyers or carriers Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Transparent pricing conduct — discloses all applicable fees, taxes, and shipping costs to buyers before transaction completion without hidden charges Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Community standards modeling — demonstrates and articulates ethical marketplace conduct in seller forums and mentorship contexts, influencing broader professional norms Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Regulatory compliance leadership — proactively monitors and adapts to evolving consumer protection, data privacy, and e-commerce regulations ahead of enforcement deadlines Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Conflict-of-interest transparency — discloses affiliate relationships, sponsored content, or preferred supplier arrangements clearly to buyers and marketplace platforms Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
7Creativity11 statements
Emerging
  1. Listing differentiation attempt — experiments with alternative product titles, image angles, or bullet structures to improve listing appeal beyond default templates Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Niche product identification — explores unconventional or underserved product categories for sourcing opportunities not immediately obvious to competitors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Visual merchandising experimentation — tests different photography styles, backgrounds, or infographic formats to increase buyer engagement with product listings Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Promotional campaign ideation — generates novel discount structures, bundling concepts, or limited-time offer formats to stimulate sales velocity Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Cross-sell and upsell design — creates original product pairing recommendations or bundle configurations that increase average order value Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Brand identity creation — develops distinctive storefront aesthetic, naming conventions, and voice that differentiate the seller experience from commodity competitors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. SEO keyword innovation — constructs original keyword strategies that surface listings in non-obvious buyer search paths overlooked by competing sellers Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Customer loyalty program design — invents repeat-purchase incentive structures or exclusive buyer experiences tailored to the specific product category and audience Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. New revenue model invention — conceives and implements novel business models such as subscription boxes, private label lines, or exclusive sourcing arrangements that create durable competitive differentiation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Content marketing originality — produces creative editorial, video, or social content that builds an owned audience independent of marketplace algorithm dependency Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Automation workflow innovation — designs original integrations between order management, inventory, and communication tools that eliminate manual processes competitors still perform manually Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
8Growth Mindset11 statements
Emerging
  1. Negative feedback acceptance — reads critical buyer reviews without defensiveness and identifies at least one actionable improvement per complaint received Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Platform learning engagement — completes seller education resources, help documentation, or onboarding tutorials when entering unfamiliar marketplace environments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Algorithm change adaptation — adjusts listing strategies, keywords, or pricing approaches promptly when platform algorithm updates reduce traffic or conversion Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Sourcing failure recovery — restocks and relists inventory categories after poor sell-through without abandoning the product research and evaluation process Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Skill gap pursuit — enrolls in or self-studies e-commerce analytics, digital marketing, or accounting topics identified as limiting current business growth Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Competitive displacement response — analyzes and responds constructively when lower-cost competitors erode market share, shifting strategy rather than abandoning the category Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Fulfillment failure learning — conducts post-mortem analysis after shipping or packaging errors and implements process changes that prevent recurrence Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Performance benchmark updating — regularly raises personal targets for conversion rate, feedback score, and revenue as prior goals are achieved Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Business pivot execution — transitions core product category or sales channel in response to sustained market disruption, applying prior learning to accelerate success in new domain Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Failure narrative sharing — documents and shares experiences of significant business setbacks with seller communities to normalize learning and reduce stigma around mistakes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Continuous improvement culture building — instills growth-oriented evaluation habits in virtual assistants or partner sellers through structured feedback and goal-setting practices Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
9Mindfulness11 statements
Emerging
  1. Order processing attention — performs packaging, labeling, and shipping documentation tasks with focused attention to reduce fulfillment errors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Buyer frustration regulation — maintains composed and professional tone when responding to angry or unreasonable customer messages Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. High-volume period composure — sustains deliberate decision-making pace during peak sales events such as holiday seasons without sacrificing accuracy for speed Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Financial anxiety management — approaches pricing and investment decisions with grounded analysis rather than reactive impulse when cash flow is constrained Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Notification boundary setting — establishes intentional limits on marketplace message response windows to protect sustained focus during listing creation or sourcing work Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Dispute de-escalation presence — engages contentious buyer complaints with full attention and emotional steadiness, reducing escalation likelihood through deliberate communication Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Workload prioritization discipline — applies conscious triage to competing demands of order fulfillment, customer service, and inventory replenishment during simultaneous high-pressure events Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Impulsive purchasing restraint — pauses inventory sourcing decisions under deal pressure to evaluate margin, demand, and storage implications before committing funds Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Stress resilience modeling — demonstrates and articulates mindful operational practices to other sellers, illustrating how intentional attention management improves business outcomes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Strategic patience cultivation — maintains long-term brand and category investment discipline during slow sales periods without reactive discounting or panic sourcing Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Burnout prevention architecture — designs sustainable work rhythms for solo or small-team e-commerce operations that preserve decision quality over extended periods Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
10Fortitude11 statements
Emerging
  1. Listing rejection persistence — resubmits declined or suppressed product listings after correcting policy violations without abandoning the item category Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Slow sales tolerance — continues consistent listing and sourcing activity during extended low-revenue periods without premature abandonment of the business model Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Account suspension navigation — pursues structured appeal processes and policy compliance remediation after marketplace account restrictions without panic-driven decisions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Supplier disruption response — sources alternative vendors and adjusts inventory plans when primary suppliers become unavailable or raise costs unexpectedly Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Negative review endurance — sustains professional service standards and listing quality investment after receiving clusters of critical buyer feedback Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Platform fee increase absorption — recalibrates pricing strategy and cost structure in response to marketplace fee hikes without exiting viable product categories prematurely Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Competitive price war discipline — holds margin-appropriate pricing under sustained competitor undercutting pressure rather than engaging in value-destroying race-to-bottom responses Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Logistical crisis management — sustains buyer communication and resolution efforts during carrier delays, lost shipments, or warehouse disruptions that create sustained operational stress Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Business model reinvention under duress — rebuilds core operations after major platform policy change, marketplace ban, or supplier collapse, applying accumulated resilience to accelerate recovery Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Long-term brand investment courage — sustains investment in brand differentiation, customer experience, and quality sourcing through multi-year periods of thin margins or market volatility Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Resilience narrative leadership — shares documented experiences of business adversity and recovery with seller communities in ways that build collective fortitude and realistic expectations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
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Source anchors that ground each statement

Related titles
E-Commerce Account Manager · E-Commerce Administrator · E-Commerce Analyst · E-Commerce Assistant · E-Commerce Associate · E-Commerce Business Analyst · E-Commerce Business Channel Specialist · E-Commerce Clerk · E-Commerce Coordinator · E-Commerce Developer · E-Commerce Digital Marketing Manager (Electronic Commerce Digital Marketing Manager) · E-Commerce Manager
RAPIDS apprenticeships
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O*NET skills
Reading ComprehensionActive ListeningSpeakingCritical ThinkingPersuasionService OrientationWritingJudgment and Decision MakingMonitoringSocial PerceptivenessNegotiationCoordinationComplex Problem SolvingMathematics
Knowledge domains
English LanguageSales and MarketingCustomer and Personal ServiceCommunications and MediaAdministration and ManagementComputers and ElectronicsAdministrativeMathematicsEconomics and AccountingProduction and Processing
Abilities
Written ComprehensionOral ExpressionWritten ExpressionProblem SensitivityDeductive ReasoningNear VisionSpeech RecognitionSpeech ClarityOral ComprehensionInductive Reasoning
Work styles
DependabilityAttention to DetailAchievement OrientationIntegrityInitiativeAdaptability
Technology
Web page creation and editing softwareGraphics or photo imaging softwareWeb platform development softwareData base management system softwareOperating system softwareSales and marketing softwareData mining softwareObject or component oriented development softwarePoint of sale POS softwareEnterprise application integration software
Tasks · seed anchors for statements
  1. Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors.
  2. Receive and process payments from customers, using electronic transaction services.
  3. Create, manage, or automate orders or invoices, using order management or invoicing software.
  4. Deliver e-mail confirmation of completed transactions and shipment.
  5. Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.
  6. Purchase new or used items from online or physical sources for resale via retail or auction Web site.
  7. Determine and set product prices.
  8. Calculate purchase subtotals, taxes, and shipping costs for submission to customers.
CIP education codes
52.020152.020852.049952.090452.1101

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith Durable Skills Framework. © 2026 EBSCOed.