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Computer Occupations, All Other

SOC 15-1299.00Job Zone 4 · Considerable PreparationSibling-inferredv.26.05

Context coveredThis framework covers enterprise computer operations and support roles — from entry-level troubleshooting and system maintenance through strategic technology leadership — in corporate, government, and technology-sector environments typical of Job Zone 4 computer occupations.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Computer program malfunctions — identify and escalate using established troubleshooting checklists under direct supervision in a corporate IT environment.
  2. User support requests — respond to and log using ticketing systems while following documented resolution protocols in an office setting.
  3. System installation steps — assist with coordinating and executing under guidance of senior staff in a multi-user enterprise environment.
  4. Business problem descriptions — read and summarize using written comprehension skills to prepare for supervised analysis sessions.
  5. Database queries — construct basic SELECT statements using database user interface software to retrieve records under mentor review.
  6. Technical documentation — read and apply standard operating procedures to routine computer maintenance tasks in a departmental IT role.
  7. Cloud-based management dashboards — navigate and monitor for alerts following prescribed checklists in a managed IT services context.
  8. Program test cases — execute predefined scripts and record outcomes using structured test logs under senior staff oversight.
  9. User communications — listen actively and document reported computer issues accurately to support first-tier help-desk triage.
  10. Graphics and document management software — perform basic file organization and format conversion tasks under supervision in a business office environment.
Developing
Mid-level / Established
  1. System malfunctions — diagnose and resolve routine hardware and software issues with reduced oversight using established diagnostic tools in a mid-size enterprise IT department.
  2. User-reported computer problems — analyze patterns across multiple tickets and apply independent judgment to recommend solutions in a corporate support environment.
  3. Computer programs and systems — test, maintain, and monitor on a scheduled basis, coordinating minor installation activities across departmental teams.
  4. Business process data — use database management system software to develop and run queries that support operational reporting with moderate complexity.
  5. Technical findings — communicate clearly in written reports and verbal briefings to non-technical stakeholders in a business technology context.
  6. Web platform development software — configure and update internal web applications to support business workflows with limited supervisory review.
  7. Critical thinking — apply deductive reasoning to evaluate multiple possible causes of recurring system performance issues in a production environment.
  8. Cloud-based management software — administer routine provisioning and de-provisioning of user accounts and resources within established security policies.
  9. Integrated production workflows — contribute to computer-assisted analysis of business problems by modeling data scenarios using spreadsheet and database tools.
  10. Active learning — self-study emerging software tools and apply acquired knowledge to improve resolution efficiency on assigned support cases.
Proficient
Senior / Expert IC
  1. Complex system malfunctions — independently investigate, root-cause, and restore normal functioning across interconnected enterprise systems with minimal escalation.
  2. Business problem solutions — autonomously develop and implement computer-based analytical models, including integrated production planning tools, for cross-functional business units.
  3. Program and system integrity — design and execute comprehensive test plans, monitor ongoing performance metrics, and oversee coordinated software installation across the enterprise.
  4. Non-routine user and staff issues — provide authoritative technical assistance, including advanced diagnosis of malfunctions, across diverse software and hardware environments.
  5. Database architecture — optimize complex database management system schemas and write advanced queries to meet demanding business intelligence requirements.
  6. Technical documentation — author precise system specifications, runbooks, and knowledge-base articles that enable consistent resolution of complex computer problems by peers.
  7. Cloud-based infrastructure — manage and tune cloud platform configurations to ensure availability, security, and cost efficiency in a production enterprise environment.
  8. Judgment and decision making — evaluate trade-offs among competing technical solutions and select optimal approaches aligned with organizational risk tolerance and business goals.
  9. Cross-functional analysis — lead computer-assisted examination of business data using multiple integrated tools to surface actionable insights for senior leadership.
  10. Web platform development — architect and deploy scalable web-based solutions that address identified business requirements across the full development lifecycle.
Advanced
Lead / Principal / Executive
  1. Organizational technology strategy — define and champion enterprise-wide standards for system maintenance, troubleshooting, and software installation to ensure operational resilience.
  2. Technical talent development — mentor and evaluate mid- and senior-level computer professionals, establishing competency expectations and individualized growth plans across the department.
  3. Enterprise problem-solving frameworks — lead the adoption of advanced computer-based analytical methodologies that drive business transformation across multiple organizational units.
  4. Innovation culture — sponsor research into emerging computing technologies and direct proof-of-concept initiatives that position the organization at the forefront of its industry sector.
  5. Critical incident governance — direct organizational response to major system failures, coordinating cross-team recovery efforts and communicating executive-level status under high-pressure conditions.
  6. Data governance policy — establish and enforce enterprise database management standards, data quality frameworks, and access-control policies in alignment with regulatory requirements.
  7. Cloud investment decisions — evaluate, select, and oversee enterprise cloud-based management platforms, balancing capability, security, and total cost of ownership at executive scale.
  8. Stakeholder influence — present complex technical findings and strategic recommendations to C-suite and board audiences using compelling written and oral communication.
  9. Organizational knowledge systems — design and institutionalize documentation and knowledge-transfer programs that reduce dependency on individual expertise across the computer operations function.
  10. Cross-industry standards leadership — represent the organization in professional bodies and industry working groups to shape best practices in computer operations and enterprise technology management.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.
Subscriber feature

Authoritative source data identified for 998 occupations

How a worker at each mastery level uses, directs, and evaluates AI tools in this occupation. Each statement cites its evidence inline; click a citation chip to verify the source.

Emerging
  1. AI-assisted troubleshooting lookup — submits error messages and system malfunction descriptions to an LLM to surface candidate root causes, then manually verifies each suggestion against actual system logs before acting Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. Basic prompt construction — drafts simple, single-turn prompts to retrieve procedural guidance on common computer malfunctions, accepting AI output as a starting point rather than a final answer WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Developing
  1. Guided diagnostic delegation — hands off well-scoped problem descriptions to an AI assistant during user-support sessions, cross-checks proposed fixes against known system configurations, and applies only validated solutions Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. AI-augmented documentation review — directs an LLM to summarize lengthy technical manuals and patch notes, then applies critical thinking to reconcile AI summaries with authoritative vendor sources Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  3. Test-case generation assistance — uses an AI tool to draft initial test scripts for monitoring computer programs, reviewing and editing each script to match actual environment constraints before deployment WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Proficient
  1. Complex problem decomposition with AI — breaks multi-system malfunctions into discrete sub-problems, assigns well-defined sub-tasks to an AI agent, and retains decision authority over integration and resolution strategy Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. AI-driven business-analysis support — directs an LLM to generate candidate models or data-flow outlines for business problem solutions, then applies judgment to select, refine, and validate the final design WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  3. Iterative solution validation — runs AI-proposed fixes through structured test cycles, comparing outputs against expected system behavior and escalating discrepancies for human review rather than accepting AI conclusions at face value Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  4. User-support triage with AI — employs an AI assistant to pre-classify incoming computer-related support requests by symptom type, then applies active listening and contextual judgment to reprioritize and resolve edge cases the AI misclassifies WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Advanced
  1. AI capability boundary assessment — evaluates which troubleshooting and system-monitoring tasks fall within reliable AI autonomy versus those requiring human critical thinking, and restructures team workflows accordingly Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Cross-functional AI orchestration — coordinates multi-step AI agents across installation, testing, and monitoring pipelines, authoring the verification checkpoints and rollback criteria that govern autonomous execution WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  3. Strategic AI tool selection — benchmarks competing LLM and AI-assisted diagnostic platforms against occupation-specific performance criteria, and establishes adoption standards for the broader computer-occupations team Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  4. AI output governance — authors organizational guidelines for when AI-generated recommendations in system analysis and business-problem contexts require mandatory human sign-off, grounding policy decisions in measured automation-feasibility evidence Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Evidence pack
SAFI positioning
Top skill: Critical Thinking
Score: 57.9 / 100
precision: category_estimate
WEF cluster
Artificial Intelligence
artificial_intelligence
Sources:Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.

Pathsmith Durable Skills Framework

Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Subscriber feature

Ten durable-skill domains mapped to four proficiency/role levels for each occupation. Each statement is aligned to the Pathsmith taxonomy, derived from trusted grounding data and mapped to occupation-specific O*NET tasks and skills.

1Communication10 statements
Emerging
  1. Technical issue intake — documents user-reported computer malfunctions using structured templates and standardized terminology Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Help desk response — relays basic troubleshooting steps to end users in plain language during initial support interactions O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. User support communication — translates technical diagnostic findings into accessible explanations for non-technical staff seeking computer assistance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. System status reporting — writes clear incident summaries and resolution logs that document program malfunctions and corrective actions taken Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Cross-functional briefing — communicates computer program testing results and system monitoring findings to stakeholders across technical and business teams O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Technical documentation authorship — produces precise user guides, system specifications, and troubleshooting procedures that reduce repeat support requests across the organization Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Problem resolution narrative — articulates root-cause analyses of complex system malfunctions through structured written and verbal reports tailored to both technical and managerial audiences Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Requirements elicitation — conducts structured interviews with business units to extract integrated production system needs and translate them into actionable technical specifications O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Organizational communication strategy — designs communication standards for system incident reporting and IT support escalation workflows that align technical teams with business objectives Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Executive-level technical briefing — synthesizes complex computer system performance data and business problem analyses into concise presentations for senior leadership decision-making Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
2Leadership9 statements
Emerging
  1. Peer support initiative — volunteers to assist colleagues with basic computer-related problems during onboarding or team transitions without formal assignment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Task ownership — takes individual responsibility for monitoring assigned computer programs and systems through to successful resolution Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Troubleshooting team coordination — guides junior staff through structured problem-solving steps when diagnosing multi-user system malfunctions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Installation project ownership — leads the coordinated installation of computer programs across departmental systems, managing sequencing and stakeholder communication O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. IT support team leadership — directs the daily workflow of a computer support function, prioritizing user assistance requests and ensuring consistent service delivery Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Business solution initiative — champions the development of integrated computer-based solutions to business problems, aligning technical efforts with organizational strategy Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Change management facilitation — leads staff through system upgrades and technology transitions by establishing clear timelines, training plans, and accountability structures Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Technology governance leadership — establishes policies and standards for system maintenance, program testing, and user support that elevate capability across the entire organization Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Mentorship program design — builds structured mentoring pathways for emerging computer professionals that accelerate technical skill development and professional accountability Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
3Metacognition8 statements
Emerging
  1. Diagnostic self-monitoring — identifies gaps in personal troubleshooting knowledge and seeks documentation or peer guidance before escalating computer malfunctions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Learning strategy awareness — recognizes which study approaches (hands-on lab, reading, peer observation) are most effective for acquiring new computer and electronics knowledge Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Problem-solving reflection — reviews completed troubleshooting cases to identify reasoning errors and refine diagnostic logic for future system malfunctions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Skill gap assessment — evaluates personal proficiency against emerging engineering and technology requirements and constructs targeted learning plans Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Cognitive strategy calibration — adjusts analytical approach when standard troubleshooting frameworks fail to resolve complex program malfunctions, drawing on accumulated case knowledge Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Performance self-evaluation — systematically reviews personal resolution times, accuracy rates, and user satisfaction data to identify and address recurring performance patterns Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Metacognitive modeling — articulates and teaches personal diagnostic reasoning processes to less experienced staff, making implicit problem-solving strategies explicit and transferable Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Organizational learning reflection — synthesizes patterns across system incidents and support cases to inform team-wide knowledge management and training curriculum improvements Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
4Critical Thinking9 statements
Emerging
  1. Symptom-cause differentiation — distinguishes between surface-level user-reported symptoms and underlying computer system malfunctions during initial problem intake Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Evidence-based elimination — applies systematic process-of-elimination logic to narrow down probable causes of program errors before attempting fixes O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Multi-variable diagnosis — analyzes hardware, software, network, and user behavior variables simultaneously to identify the root cause of complex system failures Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Assumption interrogation — challenges user descriptions of computer problems by probing for unstated assumptions and inconsistencies that affect diagnostic accuracy Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Business problem decomposition — breaks down integrated production system requirements into discrete analytical components and evaluates technology solution options against objective criteria Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Risk-based judgment — weighs the operational impact of system downtime against the risk of untested patches when making real-time decisions about program maintenance and deployment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Cross-system impact analysis — evaluates how changes to one computer program or system will propagate effects across interdependent organizational technology infrastructure O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Systemic failure pattern recognition — identifies recurring malfunction signatures across large datasets of system logs and support tickets to expose structural technology vulnerabilities Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Decision framework development — constructs organizational decision trees and escalation criteria that institutionalize critical thinking standards for computer problem resolution Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
5Collaboration8 statements
Emerging
  1. Cross-role coordination — works with end users and IT colleagues to gather complete information needed to diagnose and resolve computer-related problems Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Team testing participation — contributes to collaborative program testing cycles by executing assigned test cases and documenting results accurately O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Multi-department problem solving — partners with business and technical teams to develop computer-based solutions to shared operational problems such as integrated production management Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Installation coordination — collaborates with vendors, network administrators, and end-user departments to schedule and execute computer program installations with minimal disruption O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Cross-functional project integration — coordinates with engineering, mathematics, and business stakeholders to ensure computer systems meet technical specifications and organizational requirements simultaneously Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Shared knowledge contribution — maintains and enriches team knowledge bases with detailed troubleshooting procedures, system configurations, and resolution histories accessible to all collaborators Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Collaborative ecosystem leadership — builds sustained partnerships across IT, operations, and customer service functions that enable proactive system monitoring and rapid collective response to malfunctions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Inter-organizational collaboration — represents the computer team in enterprise-wide technology initiatives, negotiating priorities and integrating diverse stakeholder perspectives into unified technical solutions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
6Character9 statements
Emerging
  1. User confidentiality respect — handles sensitive user data and business system information encountered during troubleshooting with discretion and in accordance with organizational policy Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Accountability in reporting — accurately documents system errors and personal troubleshooting actions without omitting failures or misrepresenting outcomes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Ethical technology use — adheres to licensing agreements, data access policies, and acceptable use standards when testing, maintaining, and modifying computer programs Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Professional reliability — fulfills system monitoring and maintenance commitments consistently, notifying stakeholders proactively when issues affect service availability Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Integrity under pressure — maintains accurate and complete incident documentation even when system failures result from personal or team error, prioritizing transparency over self-protection Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Customer service ethics — provides equitable, respectful technical assistance to all staff regardless of technical literacy level or organizational seniority Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Data stewardship — applies rigorous ethical standards when accessing, analyzing, or modifying business data during computer-based problem analysis and solution development Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Ethical standards advocacy — establishes and champions organizational codes of conduct for technology use, data handling, and IT support professionalism that set expectations across the department Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Accountability culture building — models and reinforces a team culture where errors are disclosed, analyzed, and used as learning opportunities rather than concealed Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
7Creativity8 statements
Emerging
  1. Alternative solution exploration — generates multiple potential fixes for a computer malfunction rather than defaulting to a single familiar approach Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Workaround development — devises temporary operational solutions that restore user productivity while permanent system repairs are implemented O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Novel diagnostic approach — invents non-standard troubleshooting sequences when documented procedures fail to resolve unusual program malfunctions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Process automation ideation — identifies repetitive system monitoring tasks and proposes scripted or automated solutions to reduce manual workload Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Business solution innovation — designs original computer-based approaches to organizational challenges such as integrated production management systems that outperform legacy processes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Tool adaptation — repurposes existing software capabilities in creative combinations to solve complex technical problems that lack established solution templates Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Technology solution architecture — pioneers new frameworks for computer system design, testing, and maintenance that introduce efficiencies not previously practiced in the organization Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Innovation culture cultivation — fosters team environments where experimentation with new technical approaches is systematically encouraged, evaluated, and scaled when successful Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
8Growth Mindset8 statements
Emerging
  1. Technology learning orientation — pursues self-directed study of new computer and electronics concepts when encountering unfamiliar system architectures or software environments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Feedback receptivity — incorporates supervisor and peer feedback on troubleshooting approach to improve diagnostic accuracy in subsequent cases Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Skill expansion through challenge — volunteers for complex system malfunctions and unfamiliar business problem analyses that stretch current technical competency Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Failure-based learning — conducts post-mortem reviews of unsuccessful troubleshooting attempts to extract lessons that improve future performance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Continuous technical development — maintains current proficiency in evolving engineering and technology domains through structured learning, certification pursuit, and applied experimentation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Adaptive problem persistence — sustains systematic diagnostic effort through multi-hour or multi-day system restoration challenges without abandoning structured methodology Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Learning organization contribution — designs team learning systems including after-action reviews, knowledge-sharing sessions, and technical reading groups that institutionalize growth across the department Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Mastery modeling — demonstrates publicly that advanced technical expertise is built through deliberate practice and iterative improvement, inspiring growth orientation in junior colleagues Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
9Mindfulness8 statements
Emerging
  1. Focused diagnostic attention — maintains concentration on a single system malfunction without premature multitasking that introduces new errors during troubleshooting Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Stress recognition — identifies personal indicators of cognitive overload during high-pressure system outages and applies brief reset strategies before continuing diagnosis Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Intentional user interaction — gives full present-moment attention to users describing computer problems, resisting the impulse to formulate solutions before fully understanding the reported issue Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Emotional regulation under urgency — manages frustration and time pressure calmly when system malfunctions resist resolution, maintaining methodical diagnostic discipline Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Attentional prioritization — deliberately allocates cognitive resources across simultaneous system monitoring, user support, and program testing responsibilities without losing quality in any stream Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Situational awareness maintenance — sustains awareness of system-wide state during complex troubleshooting to detect secondary malfunctions emerging from initial repair actions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Mindful team climate creation — establishes team norms that protect focused work time during critical system operations and reduce reactive, interruption-driven behavior across the group Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Intentional decision-making under crisis — models deliberate, non-reactive judgment during major system outages, slowing decision cadence appropriately to prevent compounding errors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
10Fortitude9 statements
Emerging
  1. Persistence through complexity — continues structured troubleshooting of difficult computer malfunctions rather than escalating prematurely when initial attempts are unsuccessful Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Uncertainty tolerance — maintains productive effort when diagnosing system failures with ambiguous or incomplete diagnostic information Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Extended incident endurance — sustains focused, high-quality troubleshooting effort through multi-hour system restoration events without losing diagnostic rigor Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Setback recovery — returns to systematic problem-solving methodology following repeated failed repair attempts without abandoning the analytical framework Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. High-stakes resilience — maintains composure and decision quality during critical system outages that carry significant business impact and organizational scrutiny Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Change adversity navigation — continues productive technical contribution during organizational restructuring, technology migrations, or resource reductions that create sustained operational uncertainty Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Deadline pressure endurance — delivers complete program testing, system monitoring, and business problem solutions on time despite technical obstacles and shifting organizational priorities Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Team resilience leadership — builds collective fortitude in the computer support team by modeling courageous persistence during crises and debriefing adversity experiences to strengthen group resolve Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Sustained organizational courage — advocates for necessary but unpopular system changes or honest incident disclosures even when facing organizational resistance, protecting long-term technology integrity Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Show O*NET source anchors38 anchors · skillscrosswalk.com

O*NET enrichment · skillscrosswalk.com

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Source anchors that ground each statement

Related titles
Data Technician · Artificial Intelligence Specialist · Business Consultant · Computer Console Operator · Computer Laboratory Technician · Computer Operator · Computer or Computer Laboratory Technician · Computer Peripheral Equipment Operator · Computer Systems Hardware Analyst · Content Manager · Data Center Operator · Data Center Technician
RAPIDS apprenticeships
0222 · Data Technician
O*NET skills
Critical ThinkingReading ComprehensionActive ListeningComplex Problem SolvingSpeakingJudgment and Decision MakingWritingActive Learning
Knowledge domains
Computers and ElectronicsEnglish LanguageMathematicsEngineering and TechnologyCustomer and Personal ServiceAdministration and ManagementEducation and TrainingDesign
Abilities
Written ComprehensionOral ComprehensionDeductive ReasoningOral ExpressionInductive ReasoningInformation Ordering
Work styles
Attention to DetailDependabilityIntellectual CuriosityIntegrityCautiousnessInnovation
Technology
Document management softwareGraphics or photo imaging softwareWeb platform development softwareData base management system softwareData base user interface and query softwareCloud-based management software
Tasks · seed anchors for statements
  1. Troubleshoot program and system malfunctions to restore normal functioning.
  2. Provide staff and users with assistance solving computer-related problems, such as malfunctions and program pr
  3. Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer
  4. Use the computer in the analysis and solution of business problems, such as development of integrated producti
CIP education codes
11.010111.030111.040111.070111.100526.110326.110430.080130.160130.300130.310140.051243.040351.2706

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith Durable Skills Framework. © 2026 EBSCOed.