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Computer Occupations, All Other

SOC 15-1299.00Job Zone 4 · Considerable PreparationSibling-inferredv.26.05

Context coveredThis framework covers enterprise computer operations and support roles — from entry-level troubleshooting and system maintenance through strategic technology leadership — in corporate, government, and technology-sector environments typical of Job Zone 4 computer occupations.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Computer program malfunctions — identify and escalate using established troubleshooting checklists under direct supervision in a corporate IT environment.
  2. User support requests — respond to and log using ticketing systems while following documented resolution protocols in an office setting.
  3. System installation steps — assist with coordinating and executing under guidance of senior staff in a multi-user enterprise environment.
  4. Business problem descriptions — read and summarize using written comprehension skills to prepare for supervised analysis sessions.
  5. Database queries — construct basic SELECT statements using database user interface software to retrieve records under mentor review.
  6. Technical documentation — read and apply standard operating procedures to routine computer maintenance tasks in a departmental IT role.
  7. Cloud-based management dashboards — navigate and monitor for alerts following prescribed checklists in a managed IT services context.
  8. Program test cases — execute predefined scripts and record outcomes using structured test logs under senior staff oversight.
  9. User communications — listen actively and document reported computer issues accurately to support first-tier help-desk triage.
  10. Graphics and document management software — perform basic file organization and format conversion tasks under supervision in a business office environment.
Developing
Mid-level / Established
  1. System malfunctions — diagnose and resolve routine hardware and software issues with reduced oversight using established diagnostic tools in a mid-size enterprise IT department.
  2. User-reported computer problems — analyze patterns across multiple tickets and apply independent judgment to recommend solutions in a corporate support environment.
  3. Computer programs and systems — test, maintain, and monitor on a scheduled basis, coordinating minor installation activities across departmental teams.
  4. Business process data — use database management system software to develop and run queries that support operational reporting with moderate complexity.
  5. Technical findings — communicate clearly in written reports and verbal briefings to non-technical stakeholders in a business technology context.
  6. Web platform development software — configure and update internal web applications to support business workflows with limited supervisory review.
  7. Critical thinking — apply deductive reasoning to evaluate multiple possible causes of recurring system performance issues in a production environment.
  8. Cloud-based management software — administer routine provisioning and de-provisioning of user accounts and resources within established security policies.
  9. Integrated production workflows — contribute to computer-assisted analysis of business problems by modeling data scenarios using spreadsheet and database tools.
  10. Active learning — self-study emerging software tools and apply acquired knowledge to improve resolution efficiency on assigned support cases.
Proficient
Senior / Expert IC
  1. Complex system malfunctions — independently investigate, root-cause, and restore normal functioning across interconnected enterprise systems with minimal escalation.
  2. Business problem solutions — autonomously develop and implement computer-based analytical models, including integrated production planning tools, for cross-functional business units.
  3. Program and system integrity — design and execute comprehensive test plans, monitor ongoing performance metrics, and oversee coordinated software installation across the enterprise.
  4. Non-routine user and staff issues — provide authoritative technical assistance, including advanced diagnosis of malfunctions, across diverse software and hardware environments.
  5. Database architecture — optimize complex database management system schemas and write advanced queries to meet demanding business intelligence requirements.
  6. Technical documentation — author precise system specifications, runbooks, and knowledge-base articles that enable consistent resolution of complex computer problems by peers.
  7. Cloud-based infrastructure — manage and tune cloud platform configurations to ensure availability, security, and cost efficiency in a production enterprise environment.
  8. Judgment and decision making — evaluate trade-offs among competing technical solutions and select optimal approaches aligned with organizational risk tolerance and business goals.
  9. Cross-functional analysis — lead computer-assisted examination of business data using multiple integrated tools to surface actionable insights for senior leadership.
  10. Web platform development — architect and deploy scalable web-based solutions that address identified business requirements across the full development lifecycle.
Advanced
Lead / Principal / Executive
  1. Organizational technology strategy — define and champion enterprise-wide standards for system maintenance, troubleshooting, and software installation to ensure operational resilience.
  2. Technical talent development — mentor and evaluate mid- and senior-level computer professionals, establishing competency expectations and individualized growth plans across the department.
  3. Enterprise problem-solving frameworks — lead the adoption of advanced computer-based analytical methodologies that drive business transformation across multiple organizational units.
  4. Innovation culture — sponsor research into emerging computing technologies and direct proof-of-concept initiatives that position the organization at the forefront of its industry sector.
  5. Critical incident governance — direct organizational response to major system failures, coordinating cross-team recovery efforts and communicating executive-level status under high-pressure conditions.
  6. Data governance policy — establish and enforce enterprise database management standards, data quality frameworks, and access-control policies in alignment with regulatory requirements.
  7. Cloud investment decisions — evaluate, select, and oversee enterprise cloud-based management platforms, balancing capability, security, and total cost of ownership at executive scale.
  8. Stakeholder influence — present complex technical findings and strategic recommendations to C-suite and board audiences using compelling written and oral communication.
  9. Organizational knowledge systems — design and institutionalize documentation and knowledge-transfer programs that reduce dependency on individual expertise across the computer operations function.
  10. Cross-industry standards leadership — represent the organization in professional bodies and industry working groups to shape best practices in computer operations and enterprise technology management.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.

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  1. Emerging
  2. Developing
  3. Proficient
  4. Advanced
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Pathsmith™ Durable Skills Framework

Sources:Pathsmith™ Durable SkillsPathsmith™ Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
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Show O*NET source anchors38 anchors · skillscrosswalk.com

O*NET enrichment · skillscrosswalk.com

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Source anchors that ground each statement

Related titles
Data Technician · Artificial Intelligence Specialist · Business Consultant · Computer Console Operator · Computer Laboratory Technician · Computer Operator · Computer or Computer Laboratory Technician · Computer Peripheral Equipment Operator · Computer Systems Hardware Analyst · Content Manager · Data Center Operator · Data Center Technician
RAPIDS apprenticeships
0222 · Data Technician
O*NET skills
Critical ThinkingReading ComprehensionActive ListeningComplex Problem SolvingSpeakingJudgment and Decision MakingWritingActive Learning
Knowledge domains
Computers and ElectronicsEnglish LanguageMathematicsEngineering and TechnologyCustomer and Personal ServiceAdministration and ManagementEducation and TrainingDesign
Abilities
Written ComprehensionOral ComprehensionDeductive ReasoningOral ExpressionInductive ReasoningInformation Ordering
Work styles
Attention to DetailDependabilityIntellectual CuriosityIntegrityCautiousnessInnovation
Technology
Document management softwareGraphics or photo imaging softwareWeb platform development softwareData base management system softwareData base user interface and query softwareCloud-based management software
Tasks · seed anchors for statements
  1. Troubleshoot program and system malfunctions to restore normal functioning.
  2. Provide staff and users with assistance solving computer-related problems, such as malfunctions and program pr
  3. Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer
  4. Use the computer in the analysis and solution of business problems, such as development of integrated producti
CIP education codes
11.010111.030111.040111.070111.100526.110326.110430.080130.160130.300130.310140.051243.040351.2706

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me®, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith™ Durable Skills Framework. © 2026 EBSCOed.