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Information Technology Project Managers

SOC 15-1299.09Job Zone 4 · Considerable Preparationv.26.05

Context coveredThis framework covers IT project management practice from entry-level monitoring and documentation through enterprise portfolio governance, spanning software development, infrastructure deployment, and technology-enabled business transformation environments.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Project schedules and milestone trackers — monitor and update under direct supervision within an IT project management environment.
  2. Project management software such as Jira or MS Project — navigate and enter task data under guidance on assigned technology initiatives.
  3. Project deliverables documentation — review and format to basic quality standards under senior PM direction.
  4. Meeting agendas and notes — prepare and distribute for IT project status meetings with oversight from a project lead.
  5. Project budget tracking spreadsheets — record expenditures and flag variances to a supervising project manager.
  6. Customer needs assessments — assist in collecting survey data and summarizing responses for review by senior staff.
  7. Project team communications — draft written updates and status reports following established templates in a corporate IT setting.
  8. Project scope documentation — read and interpret under direction to identify task assignments and deliverable requirements.
  9. Issue and risk logs — identify and log potential project problems for escalation to the project manager.
  10. Project personnel coordination — support scheduling and resource tracking activities under close supervision on IT deployment projects.
Developing
Mid-level / Established
  1. Project execution plans — manage day-to-day adherence to budget, schedule, and scope with limited oversight on mid-size IT projects.
  2. Project milestones and deliverables — track progress against baselines and produce regular status reports for stakeholders.
  3. Project personnel activities — coordinate task assignments and monitor team workload across concurrent IT workstreams.
  4. Customer requirements — assess current needs through direct interviews and documented surveys, then translate findings into project scope adjustments.
  5. Project plan modifications — draft, review, and submit change requests following established change-control procedures.
  6. IT project meetings — schedule, facilitate, and document outcomes including action items and decision records.
  7. Project risks and issues — identify, analyze, and recommend mitigation strategies using standard risk-management frameworks.
  8. Deliverable quality reviews — conduct structured reviews against acceptance criteria before submission to clients or stakeholders.
  9. Project management software tools — configure project plans, dashboards, and resource allocations for routine IT projects.
  10. Cross-functional team communications — coordinate information flow between developers, infrastructure teams, and business units on active technology deployments.
Proficient
Senior / Expert IC
  1. End-to-end project execution — autonomously manage budget, schedule, scope, and quality across complex, multi-phase IT initiatives.
  2. Stakeholder escalations and project conflicts — confer with personnel at all levels to diagnose root causes and drive resolution on non-routine issues.
  3. Integrated project performance data — analyze milestone trends, earned value metrics, and risk indicators to inform proactive corrective actions.
  4. High-stakes project deliverables — certify quality and compliance against technical and contractual standards before formal client acceptance.
  5. Future customer needs and strategic priorities — lead discovery engagements combining direct consultation, data analysis, and competitive benchmarking.
  6. Scope, schedule, and cost baselines — evaluate and approve project plan modifications, balancing organizational constraints and customer expectations.
  7. Complex IT project meetings and workshops — design agendas and facilitate decision-making sessions involving technical, executive, and vendor participants.
  8. Project personnel resources — apply judgment to allocate, develop, and realign team members across shifting project demands in a dynamic IT environment.
  9. Systems and technology architecture assessments — analyze fit-for-purpose of proposed solutions against organizational requirements using systems-analysis techniques.
  10. Vendor and contract negotiations — lead scope, timeline, and cost discussions with external technology suppliers to protect project outcomes.
Advanced
Lead / Principal / Executive
  1. IT project management methodology and governance frameworks — define, implement, and continuously improve standards across the enterprise project portfolio.
  2. Organizational project execution capability — set strategic direction for program and project management functions, aligning delivery capacity to business objectives.
  3. Senior project managers and practitioners — mentor, coach, and evaluate performance to build a high-performing PM discipline across the organization.
  4. Enterprise-level budget and resource investment decisions — exercise executive judgment to approve or reject major IT project portfolios and capital allocations.
  5. C-suite and board-level stakeholders — communicate portfolio health, risk exposure, and strategic value through executive reporting and advisory presentations.
  6. Cross-enterprise customer and partner relationships — lead long-term needs assessments and co-develop roadmaps that align technology investment to customer outcomes.
  7. Organization-wide change management initiatives — sponsor and champion adoption of new technologies and delivery models across business units.
  8. Enterprise risk and compliance posture — establish governance policies and escalation frameworks that protect the organization's IT project investments.
  9. Technology and delivery ecosystem — evaluate emerging platforms, tools, and methodologies and determine their strategic adoption for competitive advantage.
  10. Industry and professional community leadership — represent the organization in professional forums, contribute to standards bodies, and advance IT project management practice externally.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.
Subscriber feature

Authoritative source data identified for 998 occupations

How a worker at each mastery level uses, directs, and evaluates AI tools in this occupation. Each statement cites its evidence inline; click a citation chip to verify the source.

Emerging
  1. AI-assisted status reporting — uses an AI tool to draft routine project status updates and meeting summaries from raw notes, reviewing the output for accuracy before distribution Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  2. Basic prompt use for documentation — submits project scope descriptions or requirement notes to an AI assistant to generate first-draft documentation, applying manual edits to align with organizational standards.
Developing
  1. Milestone tracking delegation — directs an AI tool to parse project schedules, flag overdue deliverables, and surface schedule variances, then validates findings against the master project plan before acting Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  2. Stakeholder communication drafting — hands off customer survey results and meeting transcripts to an AI assistant to synthesize key themes and draft response communications, retaining editorial control over tone and commitments Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  3. Risk identification support — prompts an AI assistant to identify potential project risks from scope documents and historical project data, then applies critical thinking to triage and prioritize the AI-generated risk register Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
Proficient
  1. Budget adherence analysis — orchestrates an AI tool to cross-reference actuals against forecasted spend across multiple cost categories, interpreting the output to recommend corrective actions to project sponsors Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Cross-team coordination acceleration — uses AI-generated summaries of dependency logs and blocker reports to run tighter stand-up cadences, resolving inter-team conflicts that require human judgment and organizational context Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  3. Quality standards verification — directs an AI assistant to check deliverable drafts against predefined acceptance criteria checklists, then personally adjudicates edge cases where criteria are ambiguous or conflicting Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  4. Customer needs synthesis — deploys an AI tool to aggregate and thematically code inputs from customer surveys and interview transcripts, then leads direct customer conversations to validate and deepen the AI-surfaced insights Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
Advanced
  1. AI workflow architecture for project operations — designs and governs a suite of integrated AI-assisted workflows covering scheduling, risk monitoring, and stakeholder reporting, establishing handoff rules that preserve human accountability for budget and scope decisions Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Autonomous AI agent oversight — commissions AI agents to execute bounded project sub-tasks such as resource reallocation modeling or change-impact analysis, evaluating agent outputs against project constraints and overriding recommendations that conflict with strategic priorities Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  3. Organizational AI adoption leadership — defines standards for AI tool use across the IT project management function, trains project managers on appropriate collaboration patterns, and measures time-savings outcomes to justify continued investment Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Evidence pack
AEI usage
Task observations: 478
Augment share: 47.8%
Time saved: 82%
AI autonomy: 2.80
SAFI positioning
Top skill: Critical Thinking
Score: 57.9 / 100
precision: category_estimate
WEF cluster
Artificial Intelligence
artificial_intelligence
Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.

Pathsmith Durable Skills Framework

Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Subscriber feature

Ten durable-skill domains mapped to four proficiency/role levels for each occupation. Each statement is aligned to the Pathsmith taxonomy, derived from trusted grounding data and mapped to occupation-specific O*NET tasks and skills.

1Communication11 statements
Emerging
  1. Project status updates — drafts written summaries of milestone progress using standard templates for internal team distribution Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Meeting facilitation — participates in IT project meetings by presenting assigned agenda items to small, familiar audiences Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Stakeholder communication — conveys project scope changes and schedule impacts to business stakeholders through structured written and verbal briefings Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Customer needs elicitation — conducts structured interviews with customers to document current IT service requirements and surface emerging priorities O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Incident reporting — documents project issues and escalation paths in clear, actionable written language for cross-functional review Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Executive reporting — translates complex IT project data into concise status reports and dashboard narratives tailored to senior leadership audiences Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Cross-functional briefings — facilitates recurring project meetings across technical and non-technical teams, ensuring shared understanding of deliverables and decisions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Vendor communication — negotiates scope clarifications and deliverable expectations with external technology vendors through precise written contracts and verbal alignment sessions O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Organizational communication strategy — designs communication frameworks for large-scale IT programs that govern message cadence, audience segmentation, and escalation protocols across the enterprise Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Change narrative leadership — crafts and delivers compelling narratives that align diverse stakeholder groups around major technology transformations, managing resistance through transparent dialogue Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Communication standard-setting — establishes and mentors project managers on documentation and reporting standards that become organizational best practices Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
2Leadership11 statements
Emerging
  1. Task delegation — assigns clearly scoped work items to individual project team members under supervisor guidance during initial project phases Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Team accountability — tracks individual contributor task completion against project schedules and follows up on missed commitments O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Project team direction — coordinates daily activities of IT project personnel, resolving routine blockers and maintaining team momentum toward sprint or phase goals Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Conflict navigation — mediates disagreements between project team members by identifying root causes and facilitating mutually acceptable resolutions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Initiative ownership — takes proactive responsibility for identifying scope risks before they escalate, proposing corrective actions to sponsors without prompting Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Personnel resource management — allocates and reallocates IT project staff across competing workstreams based on skill fit, availability, and critical path needs Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Vendor and contractor leadership — directs activities of external development teams and system integrators, holding them accountable to contractual deliverables and quality standards O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Decision authority — makes independent go/no-go decisions on project plan modifications after weighing budget, schedule, and technical risk factors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Program leadership — leads a portfolio of interdependent IT projects simultaneously, setting strategic direction, resolving cross-project dependencies, and developing project manager talent beneath them Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Organizational influence — shapes IT delivery culture by championing governance models, PMO standards, and leadership development programs that outlast individual projects Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Crisis leadership — steers IT project teams through critical failures, budget cuts, or executive pivots while preserving team cohesion and recovering project momentum Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
3Metacognition9 statements
Emerging
  1. Self-assessment — identifies personal knowledge gaps in project management methodology or technical domains and seeks targeted training to address them Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Estimation reflection — reviews own effort and timeline estimates after project phases close to identify systematic biases in planning assumptions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Decision journaling — documents reasoning behind key project decisions to enable post-project retrospective analysis of judgment quality Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Learning strategy adaptation — adjusts personal approaches to understanding new technology domains based on reflection on what knowledge-acquisition methods have worked in prior projects Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Cognitive bias recognition — identifies when anchoring, optimism bias, or sunk-cost thinking is influencing project scope or budget decisions and applies corrective analytical checks Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Project retrospective leadership — facilitates structured after-action reviews that surface not only what went wrong but why the team's collective thinking failed to anticipate it Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Planning assumption auditing — systematically challenges the underlying assumptions embedded in project charters and estimates before committing to sponsor-facing baselines Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Mental model development — builds and refines personal frameworks for IT project risk, delivery complexity, and stakeholder dynamics that are explicitly shared and tested with peer project managers Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Organizational learning design — institutionalizes metacognitive practices such as pre-mortems, assumption logs, and lessons-learned databases across the PMO to improve collective project decision-making Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
4Critical Thinking11 statements
Emerging
  1. Issue identification — recognizes and documents project problems such as scope creep, schedule slippage, or resource conflicts when they surface during status reviews Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Requirements analysis — reads and evaluates technical requirements documents to identify ambiguities or contradictions before development begins Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Root cause analysis — investigates IT project delays or quality failures by tracing symptoms to underlying process, technical, or resource causes rather than treating surface indicators Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Risk evaluation — assesses probability and impact of identified project risks using structured criteria rather than intuition alone, prioritizing mitigation resources accordingly Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Vendor proposal critique — evaluates competing IT vendor bids by systematically comparing assumptions, exclusions, and total cost of ownership rather than headline price O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Change request assessment — evaluates proposed project plan modifications by rigorously analyzing downstream impacts on budget, schedule, technical architecture, and interdependent workstreams before approval Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Evidence-based escalation — builds structured, data-supported cases for executive escalation that distinguish verified facts from assumptions and clearly articulate decision options with trade-offs Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Constraint prioritization — resolves competing demands among scope, cost, and schedule by applying logical frameworks to determine which constraints are fixed versus flexible given project context Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Strategic feasibility analysis — evaluates proposed IT initiatives for organizational readiness, technical viability, and business value alignment before project charters are approved Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Critical thinking culture — embeds structured analytical practices such as assumption mapping and decision matrices into team workflows, raising the collective reasoning quality of the entire project organization Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Systemic problem diagnosis — identifies recurring failure patterns across multiple IT projects and diagnoses systemic organizational causes that individual project retrospectives miss Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
5Collaboration10 statements
Emerging
  1. Team participation — contributes assigned deliverables to project workstreams on time and surfaces blockers to the team rather than attempting to resolve all obstacles in isolation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Cross-functional awareness — recognizes how the work of development, QA, infrastructure, and business analysis teams interdepend within an IT project structure Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Interdependency coordination — aligns delivery schedules and handoff criteria across multiple technical and business workstreams to prevent integration failures Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Diverse perspective integration — synthesizes conflicting technical and business viewpoints from project stakeholders into unified requirements or decision recommendations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Shared accountability — establishes RACI frameworks or equivalent models with project teams to clarify collective ownership of deliverables and prevent responsibility gaps O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Multi-team facilitation — coordinates joint planning sessions involving development, operations, security, and business teams, managing competing priorities to produce actionable, consensus-based project plans Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Customer collaboration — partners with customer stakeholders throughout the project lifecycle to validate deliverables, adjust priorities, and ensure technology outcomes meet actual business needs Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Organizational boundary navigation — builds collaborative relationships across departmental silos to secure resources, approvals, and information needed for project success Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Collaborative ecosystem design — architects governance structures for multi-vendor, multi-team IT programs that define shared norms, decision rights, and conflict resolution pathways enabling sustained collaboration at scale Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Partnership leadership — cultivates long-term strategic partnerships with technology vendors, business units, and external clients that extend beyond individual projects to create reusable delivery capacity Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
6Character10 statements
Emerging
  1. Commitment reliability — meets project task deadlines and escalates early when commitments are at risk rather than concealing slippage until deadlines pass Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Transparent reporting — accurately represents project status to supervisors and stakeholders without minimizing risks to avoid difficult conversations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Ethical resource stewardship — manages project budgets and vendor relationships with documented integrity, ensuring expenditures serve project objectives rather than personal or political interests Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Accountability under pressure — accepts responsibility for project decisions that produce negative outcomes rather than deflecting blame to team members or external factors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Professional conduct — maintains respectful, constructive interactions with project personnel, customers, and vendors even in high-conflict or high-stress project situations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Conflict of interest management — identifies and transparently discloses potential conflicts of interest in vendor selection or resource allocation decisions, recusing or escalating as required Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Data integrity governance — ensures project reporting data, cost estimates, and deliverable quality assessments are accurate and not manipulated to meet political or performance expectations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Psychological safety modeling — demonstrates consistent fairness and non-retaliatory behavior toward team members who surface problems, enabling honest project health reporting Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Ethical leadership under organizational pressure — maintains professional and ethical standards when organizational incentives or executive pressure push toward misrepresenting project health, scope, or costs Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Character culture building — establishes team norms and PMO standards that make integrity and accountability structural features of project delivery rather than individually dependent behaviors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
7Creativity9 statements
Emerging
  1. Alternative scheduling — proposes non-standard sequencing options such as fast-tracking or phase compression when initial project schedules fail to meet business deadlines Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Problem reframing — questions whether a reported project issue is actually a symptom of a different underlying problem before selecting a solution path Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Constraint-driven solution design — generates multiple viable approaches to resource shortfalls, scope conflicts, or budget gaps rather than defaulting to the first workable option Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Process innovation — adapts standard project management methodologies such as Agile, Waterfall, or hybrid approaches creatively to fit the specific constraints of unusual IT project contexts Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Creative risk response design — develops unconventional mitigation strategies for high-impact IT project risks that move beyond standard contingency plans to address root causes proactively Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Delivery model experimentation — pilots new project delivery structures, tooling combinations, or team configurations to improve throughput and quality, measuring outcomes to inform organizational adoption Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Stakeholder engagement innovation — designs novel formats for customer feedback collection, executive reporting, or team retrospectives that increase participation and surface higher-quality insights Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Strategic delivery innovation — conceives and champions new IT project delivery models or governance frameworks that measurably improve organizational throughput, quality, or cost efficiency across the PMO Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Cross-industry ideation — imports delivery and problem-solving approaches from adjacent industries or disciplines to solve persistent IT project management challenges that conventional methods have not resolved Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
8Growth Mindset10 statements
Emerging
  1. Feedback receptivity — actively solicits and applies corrective feedback from project sponsors, team leads, and peers on planning and communication quality without becoming defensive Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Skill gap pursuit — identifies a specific methodology or technology knowledge gap exposed by a project challenge and pursues structured learning to address it Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Failure analysis — treats project failures, missed milestones, or stakeholder escalations as learning inputs, conducting personal reflection on what process or judgment changes would improve future outcomes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Challenge acceptance — volunteers for IT projects with higher complexity or organizational ambiguity than prior assignments, viewing the stretch as a development opportunity Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Methodology openness — experiments with unfamiliar project delivery frameworks when project context suggests they may outperform established personal defaults Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Setback recovery — maintains forward project momentum after significant scope reductions, team departures, or executive priority shifts by rapidly rebaselining and recommitting the team to revised goals Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Continuous improvement practice — applies lessons learned from each completed project to the next through documented changes to personal planning templates, risk registers, and communication cadences Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Team learning facilitation — creates structured opportunities such as retrospectives, brown bags, and peer reviews for IT project teams to develop skills collectively from shared project experiences Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Growth culture institutionalization — embeds growth mindset practices into PMO onboarding, performance frameworks, and project governance so that learning from failure becomes an organizational norm rather than an individual behavior Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Mastery mentorship — coaches developing project managers through their project failures and breakthroughs, helping them extract transferable principles rather than situational fixes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
9Mindfulness9 statements
Emerging
  1. Meeting presence — maintains focused, distraction-limited attention during project meetings to accurately capture decisions, action items, and unresolved risks Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Stress recognition — identifies personal stress signals during high-pressure project phases and applies basic self-regulation strategies before responses affect team interactions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Intentional prioritization — pauses before responding to urgent stakeholder requests to evaluate whether they constitute genuine priority shifts or reactive noise, avoiding unnecessary project disruption Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Emotional regulation in conflict — manages personal frustration and anxiety when project teams or stakeholders push back against plans, maintaining a problem-solving rather than defensive orientation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Attention management under complexity — sustains deliberate focus on critical path activities during periods of high project noise, consciously resisting task-switching that reduces delivery quality Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Stakeholder emotional attunement — reads the emotional state of customers, sponsors, and team members during interactions to calibrate communication approach and prevent unnecessary escalations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Intentional decision pacing — distinguishes between decisions that require immediate action and those that benefit from deliberate reflection, slowing down appropriately to avoid reactive project choices Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Team climate stewardship — monitors the collective emotional and attentional health of the project team over extended delivery timelines, intervening with structural or interpersonal adjustments before burnout degrades performance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Mindful escalation judgment — brings precise situational awareness to escalation decisions, calibrating timing, framing, and audience to maximize the probability of constructive executive response Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
10Fortitude9 statements
Emerging
  1. Deadline persistence — maintains effort and engagement on project tasks during crunch periods rather than disengaging when schedule pressure intensifies Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Uncertainty tolerance — continues executing on defined project plans when higher-level strategic direction is temporarily unclear, flagging ambiguity upward without halting team progress Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Scope challenge resilience — sustains project momentum through significant scope reduction or executive reprioritization by rapidly re-engaging the team around the revised mission Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Difficult conversation courage — initiates direct conversations with sponsors, vendors, or team members about project health problems even when doing so creates personal or organizational discomfort Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Crisis project recovery — leads an IT project team through a critical failure event such as a major system outage, data breach, or delivery collapse, sustaining team function while executing a credible recovery plan Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Sustained delivery under adversity — maintains project quality standards and team accountability during prolonged periods of resource constraints, organizational change, or hostile stakeholder dynamics Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Budget defense persistence — advocates repeatedly and rigorously for necessary project funding against organizational resistance, presenting evidence-based cases until a reasoned decision is reached Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Organizational resilience modeling — demonstrates sustained courage and calm composure through enterprise-level IT program failures or cancellations, preserving team dignity and extracting organizational learning while absorbing reputational risk Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Fortitude culture development — mentors project managers in building personal resilience and professional courage, normalizing the willingness to raise hard truths as a core competency of the PMO Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
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Source anchors that ground each statement

Related titles
Information Technology Specialist · Healthcare Information Technology Specialist · Application Development Director · Application Manager · Cloud Product Director · Computer Project Manager · Cyber IT Knowledge Manager · Cybersecurity Project Manager · Cybersecurity Scrum Master · Data Center Product Director · Database Administration Project Manager · Database Development Project Manager
RAPIDS apprenticeships
0221 · Information Technology Specialist · 0223 · Healthcare Information Technology Specialist
O*NET skills
Critical ThinkingTime ManagementCoordinationReading ComprehensionActive ListeningWritingSpeakingManagement of Personnel ResourcesSystems AnalysisJudgment and Decision MakingMonitoringSystems EvaluationSocial PerceptivenessNegotiationComplex Problem SolvingActive LearningService OrientationPersuasionInstructingManagement of Financial ResourcesManagement of Material ResourcesLearning Strategies
Knowledge domains
English LanguageCustomer and Personal ServiceComputers and ElectronicsAdministration and ManagementEngineering and TechnologyEconomics and AccountingAdministrativeTelecommunicationsPersonnel and Human ResourcesMathematicsCommunications and Media
Abilities
Written ExpressionOral ExpressionWritten ComprehensionInductive ReasoningInformation OrderingProblem SensitivityDeductive ReasoningOral ComprehensionSpeech ClarityNear Vision
Work styles
DependabilityLeadership OrientationAttention to DetailAdaptabilityCooperationAchievement Orientation
Technology
Project management softwareWord processing softwareDocument management softwareDevelopment environment softwareGraphics or photo imaging softwareWeb page creation and editing softwareDesktop publishing softwareObject or component oriented development softwareData base user interface and query softwareWeb platform development software
Tasks · seed anchors for statements
  1. Manage project execution to ensure adherence to budget, schedule, and scope.
  2. Confer with project personnel to identify and resolve problems.
  3. Monitor or track project milestones and deliverables.
  4. Submit project deliverables, ensuring adherence to quality standards.
  5. Assess current or future customer needs and priorities by communicating directly with customers, conducting surveys, or other methods.
  6. Initiate, review, or approve modifications to project plans.
  7. Schedule and facilitate meetings related to information technology projects.
  8. Direct or coordinate activities of project personnel.
CIP education codes
11.010111.030111.040111.070111.100526.110326.110430.080130.160130.300130.310140.051243.040351.2706

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith Durable Skills Framework. © 2026 EBSCOed.