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Community Health Workers

SOC 21-1094.00Job Zone 4 · Considerable Preparationv.26.05

Context coveredThis framework covers community health outreach, client education and referral, documentation, and population health program leadership across clinic, field, and organizational settings for Job Zone 4 practitioners.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Client records and intake forms — maintain and update under supervisor guidance using electronic health record or office suite software in a community health setting.
  2. Health education materials such as flyers and brochures — distribute to targeted community members at outreach events and health fairs under direct direction.
  3. High-risk or underserved community members — identify and compile lists of eligible individuals using established program criteria with support from senior staff.
  4. General health topics including diet and exercise — convey basic advisory information to individual clients using approved scripts and educational handouts.
  5. Community health fairs and neighborhood meetings — attend and represent the organization under supervision to begin building relationships with community members.
  6. Client follow-up contacts — conduct by phone or written communication according to set schedules to confirm completion of recommended health actions.
  7. Health service referrals — provide to community members by consulting a pre-approved resource directory under the guidance of a supervising health worker.
  8. Active listening and social perceptiveness skills — apply during initial client interactions to recognize basic needs and report observations to the supervising team.
  9. Presentation and word processing software — use to prepare simple client-facing documents and reports as directed within program guidelines.
  10. Time management protocols — follow established daily schedules and caseload checklists to ensure timely completion of assigned outreach tasks.
Developing
Mid-level / Established
  1. Client case records including plans, progress notes, and required forms — manage independently using database and electronic health record software in accordance with program standards.
  2. Community health advice on topics such as nutrition, physical activity, and preventive care — deliver routinely to individuals and small groups with reduced oversight in clinic and field settings.
  3. High-risk populations such as low-income families and pregnant women — identify and engage through targeted outreach campaigns using established assessment tools and community data.
  4. Client follow-up contacts — coordinate across phone, in-person, and written channels to verify adherence to recommended care plans within a defined caseload.
  5. Health education documents and presentations — develop and distribute using desktop publishing and presentation software to inform members of targeted community groups.
  6. Referral pathways to health, social, and preventive services — navigate and facilitate for community members by applying working knowledge of local provider networks.
  7. Community meetings and stakeholder gatherings — attend and contribute observations about emerging community health needs to program planning discussions.
  8. Complex Problem Solving and critical thinking skills — apply when clients present multiple intersecting barriers to care, selecting from a range of program-approved intervention strategies.
  9. Spreadsheet and data entry tools — use to track outreach metrics, client contacts, and referral outcomes to support program monitoring and reporting requirements.
  10. Health behavior change conversations — facilitate using persuasion and instructional techniques to motivate clients toward recommended lifestyle modifications.
Proficient
Senior / Expert IC
  1. Comprehensive client records across a full caseload — maintain with precision and timeliness using integrated medical and database software, ensuring audit-ready documentation in a community health program.
  2. Evidence-based health education and counseling — deliver autonomously to diverse individuals and community groups on complex topics including chronic disease management, maternal health, and mental wellness.
  3. Targeted outreach strategies for minority, low-income, and other high-risk populations — design and execute independently, using systems analysis to identify gaps in community health engagement.
  4. Multi-modal client follow-up systems — manage across in-person, phone, and written communication channels to sustain client engagement and accountability throughout the care continuum.
  5. Non-routine referral cases involving multiple service needs — resolve through inductive and deductive reasoning, coordinating across health, behavioral, and social service providers.
  6. Community meetings, health fairs, and coalitions — lead and represent the organization as a credible subject matter resource, building trust and extracting actionable insights for program improvement.
  7. Learning strategies and instructional design principles — apply to create tailored health literacy materials and educational sessions suited to the reading level and cultural context of target audiences.
  8. Program monitoring data — analyze using spreadsheet and database tools to assess outreach effectiveness, identify underserved subgroups, and recommend service adjustments.
  9. Interprofessional care teams — coordinate with by synthesizing field observations and client data to inform clinical decision-making and care plan development.
  10. Emerging community health issues — assess proactively through active learning and systems analysis, translating findings into actionable recommendations for program leadership.
Advanced
Lead / Principal / Executive
  1. Community health worker program strategy — set organizational direction by defining outreach priorities, target population criteria, and performance benchmarks aligned with public health goals.
  2. Policy and advocacy initiatives — lead by translating frontline community health data and worker observations into recommendations for health equity programs at the organizational or governmental level.
  3. Staff and trainee development — design and deliver competency-based training curricula for emerging and developing community health workers, applying adult learning and instructional systems principles.
  4. Cross-sector partnerships with health systems, social services, and community-based organizations — cultivate and sustain to expand referral networks and coordinate population-level health interventions.
  5. Organizational data infrastructure — oversee by directing the implementation and quality assurance of electronic record systems, reporting dashboards, and outreach tracking platforms.
  6. Community health needs assessments — commission and lead at a population scale, integrating qualitative field intelligence with quantitative health data to drive strategic program investments.
  7. Grant proposals, program reports, and executive communications — author and present using advanced writing and presentation skills to secure funding and demonstrate program impact to stakeholders.
  8. Complex organizational challenges involving resource constraints, health disparities, and policy barriers — resolve through systems-level critical thinking and collaborative problem-solving with executive leadership.
  9. Quality improvement initiatives — direct by establishing monitoring frameworks, reviewing program outcome data, and leading continuous improvement cycles across the community health workforce.
  10. Organizational culture of empathy, sincerity, and community trust — model and institutionalize by embedding values-driven practices into hiring, supervision, and community engagement standards.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.
Subscriber feature

Authoritative source data identified for 998 occupations

How a worker at each mastery level uses, directs, and evaluates AI tools in this occupation. Each statement cites its evidence inline; click a citation chip to verify the source.

Emerging
  1. AI-assisted documentation drafting — uses an AI writing tool to generate first-draft client notes and intake forms, then reviews and corrects the output before saving to the client record Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  2. Health education content lookup — prompts an AI tool to retrieve plain-language summaries on diet, exercise, or preventive care topics, then verifies accuracy before sharing with clients or community groups WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Developing
  1. Targeted outreach material preparation — directs an AI tool to draft flyers, brochures, or scripts tailored to specific high-risk populations, then edits for cultural appropriateness and local context Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Follow-up communication drafting — delegates routine phone-script and letter templates for client follow-up to an AI assistant, freeing time for direct interpersonal engagement with clients Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
Proficient
  1. High-volume record maintenance — orchestrates AI-assisted transcription and structured note generation across a large caseload, cutting documentation time substantially while maintaining accuracy Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  2. Community needs triage — uses AI tools to scan and synthesize community data or referral lists to identify members of targeted groups, then applies social perceptiveness to prioritize in-person contact Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  3. Multilingual outreach support — directs an AI translation tool to localize educational materials for non-English-speaking populations, then reviews translated content with a bilingual colleague before distribution WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Advanced
  1. AI workflow integration leadership — designs and documents standardized AI-assisted workflows for documentation, outreach scheduling, and health education delivery across a community health team, retaining human judgment for all sensitive client interactions Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Outcome-driven augmentation evaluation — assesses AI tool performance against client engagement and follow-up completion metrics, iterating prompt strategies and escalation protocols when AI output falls short of community-specific needs Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
Evidence pack
AEI usage
Task observations: 133
Augment share: 13.3%
Time saved: 95.5%
AI autonomy: 2.86
SAFI positioning
Top skill: Speaking
Score: 48.5 / 100
Quadrant: Q2_ai_augmented
precision: exact
WEF cluster
Human-Technology Interaction
human_technology_interaction
Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.

Pathsmith Durable Skills Framework

Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Subscriber feature

Ten durable-skill domains mapped to four proficiency/role levels for each occupation. Each statement is aligned to the Pathsmith taxonomy, derived from trusted grounding data and mapped to occupation-specific O*NET tasks and skills.

1Communication11 statements
Emerging
  1. Health information delivery — presents basic wellness topics such as diet and exercise to individual clients using plain, accessible language Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Client intake communication — collects demographic and health history information through structured conversation during initial community contact O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Written documentation — records client notes and follow-up actions in case files using standard agency forms with minimal errors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Community outreach messaging — distributes flyers, brochures, and educational materials to targeted populations while explaining key health concepts verbally Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Multilingual or plain-language adaptation — adjusts health messaging vocabulary and complexity to match the literacy level and cultural background of diverse community members Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Telephone follow-up communication — contacts clients by phone to confirm completion of recommended health actions using clear, professional scripting O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Health education facilitation — leads community group sessions on chronic disease prevention, maternal health, or nutrition using interactive instruction and responsive dialogue Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Referral communication — conveys specific service options and next steps to community members in crisis or with complex needs, ensuring comprehension before close of interaction Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Interdisciplinary reporting — prepares written case summaries and progress notes that meet clinical and administrative standards for sharing with healthcare providers O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Community needs narrative — synthesizes field observations, client feedback, and outcome data into compelling written or oral reports that inform program strategy for supervisors and funders Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Cross-sector communication leadership — presents community health findings at health fairs, coalition meetings, and public forums as a credible voice for underserved populations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
2Leadership8 statements
Emerging
  1. Peer guidance initiation — shares basic health resources and encourages help-seeking behavior among neighbors or community contacts in informal settings Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Self-directed task ownership — completes assigned outreach responsibilities independently without requiring step-by-step supervision Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Community liaison role — builds sustained relationships with local organizations and clinic staff to coordinate care pathways for high-risk clients Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Health event coordination — assists in organizing community health fairs and educational sessions, taking responsibility for logistics and participant engagement O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Caseload prioritization leadership — manages a portfolio of active clients by triaging urgency, setting follow-up schedules, and making independent decisions about escalation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Peer worker mentoring — orients and guides newly hired community health workers on outreach protocols, documentation practices, and professional boundaries Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Program advocacy leadership — champions policy or service improvements on behalf of the community by presenting evidence-based recommendations to health department leadership or community boards Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Community trust building — establishes long-term credibility as a recognized leader within targeted populations, enabling broader health program adoption and community participation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
3Metacognition8 statements
Emerging
  1. Self-assessment of knowledge gaps — identifies personal limitations in health topic knowledge and seeks guidance from supervisors or clinical partners before advising clients Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Reflection on outreach encounters — reviews what worked and what did not after each client interaction to adjust future communication approach Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Learning strategy planning — selects training resources, community shadowing opportunities, or continuing education to fill identified skill gaps in health education or case navigation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Bias awareness in field practice — recognizes personal assumptions about client behavior or cultural norms and adjusts outreach strategies accordingly Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Outcome monitoring self-review — evaluates personal caseload trends and client engagement rates to determine whether current outreach methods are producing intended health behavior changes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Adaptive planning in complex cases — pauses to assess available information before recommending a course of action for clients with overlapping social, mental, and physical health needs Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Systematic practice evaluation — designs personal performance metrics to track client referral completion rates and uses results to refine outreach approach across community segments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Metacognitive modeling for peers — coaches newer workers to identify their own knowledge boundaries and develop structured self-improvement plans for client-facing skills Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
4Critical Thinking8 statements
Emerging
  1. Risk indicator recognition — identifies basic warning signs of health risk such as food insecurity, lack of transportation, or missed appointments that may indicate a client needs additional support Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Information source evaluation — distinguishes credible health information from misinformation when preparing educational materials for community distribution Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. High-risk population identification — applies screening criteria to determine which community members belong to priority groups such as low-income households, pregnant women, or individuals with chronic conditions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Referral decision analysis — evaluates multiple service options against client eligibility, geographic access, and urgency to select the most appropriate referral Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Social determinant root-cause analysis — traces client health barriers to underlying social, economic, or environmental factors and adjusts care coordination strategy accordingly Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Evidence-based program assessment — reviews outcome data from health education interventions to determine whether messaging, timing, or delivery method requires revision Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Community-level needs analysis — synthesizes data from intake records, community meetings, and public health reports to identify emerging health trends and recommend targeted interventions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Complex case reasoning — navigates clients with intersecting mental health, substance use, and chronic disease challenges by weighing competing priorities and coordinating multi-provider responses Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
5Collaboration8 statements
Emerging
  1. Team information sharing — reports client status updates and field observations to supervisor and care team during regular check-ins Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Community meeting participation — attends neighborhood health fairs and community gatherings as an active representative of the health program, contributing observations to team debrief O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Interdisciplinary care coordination — works alongside nurses, social workers, and clinic navigators to align client health plans and avoid duplication of services Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Community partner relationship building — cultivates working relationships with food banks, housing agencies, and faith-based organizations to expand the referral network available to clients O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Cross-agency case conferencing — participates in multi-stakeholder case reviews for complex clients, contributing field-level insight that complements clinical and administrative perspectives Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Coalition collaboration — co-develops community health campaigns with partner organizations, negotiating shared messaging, resource allocation, and timeline commitments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Collaborative program design — partners with public health departments, academic institutions, and community leaders to co-create evidence-informed outreach programs targeting high-burden populations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Conflict navigation in collaborative teams — mediates disagreements between partner agencies or staff regarding service priorities, maintaining client-centered focus and productive working relationships Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
6Character8 statements
Emerging
  1. Confidentiality adherence — maintains client privacy by following HIPAA guidelines and agency policies when storing records or discussing cases with colleagues Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Professional boundary maintenance — establishes and sustains appropriate helping relationships with clients, distinguishing personal support from professional responsibility Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Cultural humility demonstration — engages clients from minority and immigrant communities with respect for their values, practices, and lived experiences without imposing personal or institutional bias Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Accountability in documentation — accurately records client interactions, outcomes, and follow-up actions without omitting or misrepresenting information Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Ethical dilemma navigation — identifies and responds appropriately to situations involving client safety, mandatory reporting obligations, or conflicts of interest using agency ethical guidelines Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Trust-centered service delivery — demonstrates consistent reliability to clients through punctual follow-up, honest communication, and transparent explanation of service limitations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Advocacy integrity — challenges systemic barriers to client care through appropriate institutional channels without compromising professional relationships or client confidentiality Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Ethical standard modeling — demonstrates and articulates professional and ethical standards of community health practice to peers, trainees, and partner organizations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
7Creativity8 statements
Emerging
  1. Outreach material adaptation — modifies standard flyers or brochures to better match the language, images, and health concerns relevant to a specific neighborhood or demographic Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Engagement approach experimentation — tries different conversation openers or incentive strategies to increase participation at community health events Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Culturally tailored messaging creation — develops original health education content that resonates with the specific cultural practices, values, and media habits of a target community Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Novel access strategy design — identifies unconventional venues such as barbershops, churches, or transit hubs to reach populations that avoid traditional health settings Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Community campaign innovation — designs and executes a multi-channel outreach initiative combining in-person events, social media, and peer networks to address a specific health disparity Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Barrier-responsive problem solving — develops workarounds for clients facing transportation, language, or technology obstacles that prevent health service access Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Program model innovation — pilots new community health worker service delivery models, such as group health coaching or co-located clinic partnerships, and evaluates their effectiveness Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Cross-sector creative partnership — brokers unexpected collaborations between arts organizations, community businesses, and health agencies to embed health promotion into daily community life Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
8Growth Mindset8 statements
Emerging
  1. Feedback receptivity — accepts constructive feedback from supervisors about outreach techniques or documentation quality and applies suggestions in subsequent client interactions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Training engagement — actively participates in required and optional professional development sessions on health topics, trauma-informed care, or community engagement techniques Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Skill gap pursuit — independently seeks additional training in areas such as motivational interviewing, chronic disease management, or case management software identified as developmental needs Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Setback reframing — processes client disengagement or failed referrals as learning opportunities rather than indicators of personal failure Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Iterative outreach improvement — systematically adjusts client engagement strategies based on observed outcomes and peer feedback across multiple program cycles Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Challenge embrace in complex caseloads — volunteers to take on clients with the most complex social and health needs as opportunities to expand competency and community impact Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Learning culture cultivation — creates informal learning opportunities such as case debriefs, peer observation, and shared resource libraries to build collective growth mindset across the outreach team Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Continuous improvement leadership — leads after-action reviews of completed outreach campaigns, documenting lessons learned and embedding improvements into future program planning Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
9Mindfulness8 statements
Emerging
  1. Emotional check-in practice — recognizes personal emotional state before entering client interactions and takes steps to ensure reactions do not interfere with professional presence Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Active listening focus — maintains full attention during client conversations, reducing distractions and demonstrating engagement through body language and verbal acknowledgment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Stress management in high-need environments — applies personal regulation strategies such as pacing, breathing, or debrief routines to manage the emotional demands of working with vulnerable populations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Intentional engagement at community events — approaches health fairs and community meetings with deliberate presence, noticing interpersonal dynamics and adjusting participation accordingly Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Trauma-informed interaction — recognizes signs of acute distress or trauma history in clients and responds with calibrated, non-reactive communication that preserves safety and trust Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Compassion fatigue monitoring — maintains self-awareness of burnout indicators across a demanding caseload and proactively uses available support resources Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Team wellness modeling — creates space for peer reflection and emotional processing within team settings, normalizing mindfulness practices as a professional sustainability strategy Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Mindful systems observation — applies present-moment attention to detect emerging community tensions, shifting client needs, or organizational dynamics that inform program adaptation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
10Fortitude8 statements
Emerging
  1. Persistence through access barriers — continues client outreach efforts after initial contact failures such as disconnected phones, missed appointments, or address changes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Discomfort tolerance in fieldwork — engages in outreach within unfamiliar or underserved neighborhoods while maintaining professionalism and commitment to mission Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Chronic caseload resilience — sustains consistent service quality across a large and emotionally demanding caseload without reducing effort for difficult-to-reach clients Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Uncertainty navigation — continues effective client support during periods of program funding instability, policy change, or community crisis without losing focus on client outcomes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Advocacy persistence — follows through on client referrals across multiple agency contacts and bureaucratic obstacles until the client successfully accesses needed services Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Crisis response steadiness — maintains composure and clear decision-making when responding to clients experiencing acute health emergencies, domestic situations, or mental health crises Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Systemic resistance navigation — sustains long-term advocacy for underserved communities despite institutional inertia, funding gaps, or policy opposition, using evidence and coalition support to drive change Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Resilience modeling for the team — openly shares strategies for managing vicarious trauma and sustained professional challenge, building collective fortitude within the community health workforce Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
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O*NET enrichment · skillscrosswalk.com

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Source anchors that ground each statement

Related titles
Community Health Worker · Apprise Counselor · Behavioral Health Advocate · Behavioral Health Worker (BHW) · Benefits Outreach Specialist · Community Development Coordinator · Community Health Advisor · Community Health Advocate · Community Health Agent · Community Health Assistant · Community Health Counselor · Community Health Navigator
RAPIDS apprenticeships
0288 · Community Health Worker
O*NET skills
SpeakingSocial PerceptivenessActive ListeningWritingReading ComprehensionService OrientationCritical ThinkingCoordinationActive LearningPersuasionInstructingComplex Problem SolvingLearning StrategiesMonitoringSystems AnalysisTime ManagementJudgment and Decision MakingManagement of Personnel ResourcesSystems EvaluationNegotiation
Knowledge domains
Customer and Personal ServiceEnglish LanguageEducation and TrainingAdministration and ManagementMedicine and DentistryPsychologyAdministrative
Abilities
Oral ComprehensionOral ExpressionWritten ComprehensionProblem SensitivitySpeech RecognitionSpeech ClarityWritten ExpressionDeductive ReasoningNear VisionInductive Reasoning
Work styles
EmpathyCooperationDependabilityOptimismSocial OrientationSincerity
Technology
Operating system softwareData base user interface and query softwareMedical softwareOffice suite softwareSpreadsheet softwareElectronic mail softwarePresentation softwareDesktop publishing softwareWord processing softwareGraphics or photo imaging software
Tasks · seed anchors for statements
  1. Maintain updated client records with plans, notes, appropriate forms, or related information.
  2. Advise clients or community groups on issues related to improving general health, such as diet or exercise.
  3. Identify or contact members of high-risk or otherwise targeted groups, such as members of minority populations, low-income populations, or pregnant women.
  4. Contact clients in person, by phone, or in writing to ensure they have completed required or recommended actions.
  5. Distribute flyers, brochures, or other informational or educational documents to inform members of a targeted community.
  6. Refer community members to needed health services.
  7. Attend community meetings or health fairs to understand community issues or build relationships with community members.
CIP education codes
09.090551.000151.150451.220151.220751.220851.220951.221251.3206

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith Durable Skills Framework. © 2026 EBSCOed.