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Pharmacy Technicians

SOC 29-2052.00Job Zone 3 · Medium Preparationv.26.05

Context coveredThis framework covers pharmacy technician practice in retail, community, hospital, and specialty pharmacy environments, spanning prescription processing, patient profile management, inventory control, regulatory compliance, customer service, and team leadership.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Written prescription requests — verify completeness and accuracy under pharmacist supervision in a retail or hospital pharmacy setting.
  2. Prescription data — enter into pharmacy management software following established protocols with direct oversight.
  3. Patient medication profiles — create and update in the database under guidance from a licensed pharmacist.
  4. Drug storage areas — organize and maintain proper storage conditions by following posted temperature and security protocols.
  5. Incoming pharmaceutical supplies — receive, count, and check against invoices under supervisor direction in a pharmacy stockroom.
  6. Pharmacy telephone inquiries — answer and route basic questions to the supervising pharmacist following scripted response guidelines.
  7. Customers seeking over-the-counter items — assist by locating products or directing them to the pharmacist for clinical questions.
  8. Point-of-sale register — operate to process customer payments accurately in a community pharmacy checkout environment.
  9. Prescription labels — produce using label-making software following pharmacist-reviewed instructions in a dispensing workflow.
  10. Medication expiration dates — identify and flag outdated stock for removal during routine inventory checks under supervision.
Developing
Mid-level / Established
  1. Prescription and refill requests — review for completeness, flag discrepancies, and resolve common data errors with minimal pharmacist intervention.
  2. Pharmacy database records — enter, update, and query patient prescription histories accurately in a high-volume retail or clinic pharmacy.
  3. Patient profiles — maintain comprehensive medication lists, noting allergy information and insurance data during routine dispensing workflow.
  4. Controlled substances and refrigerated medications — manage storage compliance, documenting temperature logs and security checks independently.
  5. Inventory replenishment cycle — receive shipments, reconcile quantities against invoices, and initiate reorder requests when stock falls below par levels.
  6. Incoming customer and provider phone calls — handle routine refill authorizations, insurance questions, and callback scheduling with consistent professionalism.
  7. Customer service interactions — address questions about prescription status, co-pays, and generic alternatives, escalating clinical concerns to the pharmacist.
  8. Payment processing and third-party billing — operate POS systems and submit insurance claims using billing software in a community pharmacy.
  9. Prescription workflow prioritization — apply time management skills to sequence tasks by urgency during peak dispensing periods.
  10. Compounding preparation — measure and mix non-sterile preparations following standard formulas under periodic pharmacist verification.
Proficient
Senior / Expert IC
  1. Complex prescription orders — independently verify, interpret, and process across multiple patient populations in a retail, hospital, or specialty pharmacy.
  2. Pharmacy information systems — configure and troubleshoot database and medical software entries to maintain accurate, audit-ready patient records.
  3. Comprehensive patient medication profiles — manage across chronic and acute care contexts, identifying potential duplicate therapies or missing refill authorizations.
  4. Drug security and regulatory compliance — execute controlled substance handling, DEA record-keeping, and state board requirements without supervisory prompting.
  5. Inventory management system — conduct cycle counts, reconcile discrepancies, negotiate with wholesalers, and manage formulary changes autonomously.
  6. Non-routine customer and provider communications — resolve billing denials, prior authorization delays, and insurance appeals through effective cross-functional coordination.
  7. High-complexity customer situations — apply critical thinking and social perceptiveness to triage patient concerns, de-escalate conflicts, and coordinate clinical referrals.
  8. Financial transaction accuracy — oversee cash drawer reconciliation, third-party billing audits, and point-of-sale exception handling across a full shift.
  9. Medication shortages and drug recalls — respond promptly by sourcing alternatives, notifying prescribers, and updating patient records in a fast-paced pharmacy environment.
  10. Technician workflow processes — monitor team output quality, identify error patterns, and implement corrective steps within the dispensing operation.
Advanced
Lead / Principal / Executive
  1. Pharmacy technician competency standards — design, implement, and evaluate training programs that build proficiency across all dispensing and patient-service tasks.
  2. Departmental prescription workflow systems — lead process improvement initiatives using data from pharmacy management software to reduce errors and wait times.
  3. Organization-wide inventory and procurement strategy — direct formulary management, vendor relationships, and cost-containment decisions across multiple pharmacy sites.
  4. Regulatory compliance framework — establish policies and audit mechanisms for controlled substance accountability, storage security, and state and federal law adherence.
  5. Patient safety culture — champion error-reporting systems, root-cause analysis processes, and evidence-based protocols throughout the pharmacy department.
  6. Cross-functional healthcare teams — represent pharmacy operations in interdisciplinary meetings, contributing technical expertise to improve medication management outcomes.
  7. Technology adoption and optimization — evaluate, select, and oversee implementation of new pharmacy information systems, billing platforms, and automation tools.
  8. Technician staffing and performance — recruit, mentor, and conduct evaluations for a pharmacy technician team, aligning individual development with organizational goals.
  9. Community and institutional education initiatives — develop patient counseling resources and staff knowledge programs covering drug storage, adherence, and medication safety.
  10. Strategic pharmacy operations planning — analyze performance metrics, forecast staffing and supply needs, and set department-level goals aligned with healthcare system priorities.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.
Subscriber feature

Authoritative source data identified for 998 occupations

How a worker at each mastery level uses, directs, and evaluates AI tools in this occupation. Each statement cites its evidence inline; click a citation chip to verify the source.

Emerging
  1. AI-assisted prescription entry — uses AI-enabled database prompts to flag incomplete or inaccurate fields during prescription intake, deferring all clinical judgment and override decisions to the supervising pharmacist Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  2. Basic drug interaction lookup — queries an AI-assisted reference tool to surface potential contraindications, then reports findings to the pharmacist before any dispensing action is taken.
Developing
  1. Patient profile maintenance — directs AI tools to cross-reference new prescriptions against existing patient medication lists, reviewing AI-flagged discrepancies before updating records Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. Inventory reconciliation support — uses AI-assisted inventory systems to match incoming supply quantities against invoices and flag expiring medications, then manually verifies counts and escalates shortages to supervisors Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  3. Refill request triage — applies AI-generated refill eligibility summaries to prioritize queues, while retaining personal verification of each request before processing WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Proficient
  1. Prescription data accuracy workflow — integrates AI-powered optical character recognition and database validation into the prescription intake process, auditing AI outputs for edge cases such as ambiguous dosage instructions or non-standard abbreviations Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. Storage condition monitoring — leverages AI-enabled environmental sensors and alert systems to track temperature and security parameters for controlled substances, interpreting alerts and initiating corrective action without waiting for supervisor direction WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  3. AI output arbitration — evaluates AI-generated drug utilization flags against patient profiles and clinical notes, overriding false positives and escalating true positives with documented rationale, reflecting the occupation's Q2 augmented profile where human judgment remains essential Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  4. Time-savings allocation — redirects the efficiency gained from AI-assisted data entry and inventory tasks toward higher-value patient-facing interactions such as explaining pickup procedures and insurance questions Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
Advanced
  1. Workflow redesign leadership — redesigns technician-level dispensing workflows by embedding AI tools at each task checkpoint — intake, verification, inventory, and storage — while defining the human-in-the-loop checkpoints required by regulatory standards Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. AI performance oversight — establishes local accuracy benchmarks for AI prescription-entry and inventory tools, monitors error rates across task observations, and escalates systematic failures to pharmacy management with supporting data Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  3. Training and knowledge transfer — trains emerging technicians on the boundaries of AI autonomy in prescription and inventory tasks, emphasizing that active listening and social perceptiveness with patients remain outside AI scope Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Evidence pack
AEI usage
Task observations: 283
Augment share: 28.3%
Time saved: 98.1%
AI autonomy: 2.83
SAFI positioning
Top skill: Active Listening
Score: 42.2 / 100
Quadrant: Q2_ai_augmented
precision: exact
WEF cluster
Human-Technology Interaction
human_technology_interaction
Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.

Pathsmith Durable Skills Framework

Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Subscriber feature

Ten durable-skill domains mapped to four proficiency/role levels for each occupation. Each statement is aligned to the Pathsmith taxonomy, derived from trusted grounding data and mapped to occupation-specific O*NET tasks and skills.

1Communication8 statements
Emerging
  1. Telephone response — answers incoming pharmacy calls by relaying basic prescription status information and directing complex inquiries to the supervising pharmacist Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Prescription intake language — reads written prescription requests aloud or repeats back verbal orders to confirm accuracy before data entry Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Patient profile communication — explains medication pickup procedures and insurance requirements to customers using clear, non-technical language Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Inventory shortage reporting — conveys stock needs and medication shortages to supervisors through accurate verbal and written updates Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Prescription verification dialogue — conducts structured intake conversations with patients to confirm identity, allergies, and medication history before processing refill requests Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Interdepartmental coordination — communicates prescription discrepancies, prior authorization requirements, and insurance rejections to pharmacists and prescriber offices with precision and urgency Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Patient education facilitation — translates complex medication instructions into accessible language for diverse patient populations, adjusting communication style for age, literacy, and language barriers Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Team communication modeling — coaches newly onboarded technicians on professional telephone etiquette, prescription intake protocols, and escalation language standards Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
2Leadership8 statements
Emerging
  1. Task initiation — takes ownership of assigned prescription processing steps, completing data entry and labeling duties without waiting for repeated direction Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Workflow contribution — identifies when the prescription queue is backlogged and self-assigns tasks to reduce wait times for patients Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Technician peer support — guides newer technicians through correct prescription verification steps and database entry procedures during on-the-job training periods Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Inventory accountability — takes responsibility for cycle counts, expiration date checks, and stock reorder requests without requiring pharmacist prompting Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Shift workflow management — organizes daily prescription volume, assigns processing priorities, and coordinates technician activities to meet dispensing turnaround targets Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Quality checkpoint ownership — leads end-of-shift audits of controlled substance logs, refrigerated medication storage records, and transaction reconciliations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Operational improvement leadership — identifies systemic inefficiencies in prescription processing workflows and proposes evidence-based procedural changes to pharmacy management Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Mentorship program stewardship — develops structured onboarding checklists and competency benchmarks for new pharmacy technicians, reducing error rates during the probationary period Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
3Metacognition8 statements
Emerging
  1. Error self-recognition — identifies personal data entry mistakes during prescription processing and flags them for pharmacist review before dispensing occurs Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Learning strategy awareness — recognizes which drug names, dosage calculations, or insurance rejection codes require additional study and seeks reference materials proactively Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Performance self-monitoring — tracks personal accuracy rates on prescription fills and adjusts verification habits when patterns of errors emerge Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Knowledge gap identification — recognizes the boundaries of technician scope of practice and distinguishes questions that require pharmacist clinical judgment from those within own competency Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Process reflection — evaluates own prescription workflow after near-miss dispensing events, identifying the cognitive or procedural breakdown that contributed to the error Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Adaptive learning application — adjusts memorization strategies for new drug formularies, updated insurance billing codes, or regulatory changes based on prior learning experience Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Metacognitive coaching — helps technician peers examine their own error patterns by asking reflective questions about verification habits, attention failures, and workflow assumptions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Continuous self-assessment practice — maintains a personal professional development log documenting skill gaps, completed training modules, and performance improvement goals aligned to certification standards Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
4Critical Thinking8 statements
Emerging
  1. Prescription completeness check — evaluates incoming written prescriptions against required data fields, identifying missing prescriber information, illegible dosing, or absent DEA numbers before entry Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Quantity verification — cross-references prescription quantity against standard day-supply calculations to detect obvious mathematical inconsistencies Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Insurance claim analysis — examines pharmacy benefit rejection codes to determine whether the cause is a formulary issue, quantity limit, or prior authorization requirement before escalating Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Expiration date judgment — evaluates incoming pharmaceutical shipments against current inventory turnover rates to prioritize which stock to rotate or flag for return Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Prescription anomaly detection — identifies discrepancies between a patient's medication profile and a new prescription, such as duplicate therapies or dose inconsistencies, and routes them to the pharmacist for clinical review Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Controlled substance scrutiny — applies DEA scheduling criteria and state regulations to assess whether a controlled substance prescription meets legal requirements before processing Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. System-level problem analysis — traces recurring prescription processing errors or inventory discrepancies to root causes within workflow design, staffing patterns, or software configurations and presents findings to pharmacy leadership Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Regulatory compliance reasoning — evaluates ambiguous prescription scenarios against federal and state pharmacy law, HIPAA requirements, and board of pharmacy standards to determine the correct course of action Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
5Collaboration8 statements
Emerging
  1. Technician teamwork — coordinates with co-workers during high-volume periods to divide prescription intake, data entry, and will-call responsibilities without overlap or gap Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Pharmacist partnership — promptly flags unresolved prescription questions to the supervising pharmacist, providing complete context to enable efficient clinical review Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Prescriber office coordination — collaborates with physician office staff to obtain missing prescription information, prior authorizations, or clarification on ambiguous orders Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Insurance team liaison — works with pharmacy benefits coordinators and third-party payers to resolve claim rejections, supporting timely medication access for patients Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Cross-functional dispensing support — collaborates with nurses, discharge coordinators, and clinical staff in hospital or long-term care settings to reconcile medication orders and ensure continuity of therapy Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Shift handoff collaboration — communicates pending prescriptions, unresolved insurance issues, and critical inventory needs to the incoming shift team to ensure seamless continuity of operations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Interdisciplinary quality improvement — participates in pharmacy and therapeutics committee meetings or quality improvement teams, contributing technician workflow perspectives to medication safety initiatives Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Community health partnership — collaborates with public health programs, vaccination campaigns, or medication assistance programs to extend pharmacy services to underserved patient populations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
6Character8 statements
Emerging
  1. Controlled substance handling integrity — follows DEA documentation and chain-of-custody procedures for Schedule II–V medications without deviation, even under time pressure Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Patient confidentiality adherence — maintains HIPAA compliance by handling patient prescription and profile information only within authorized access and disclosure boundaries Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Dispensing error accountability — reports own dispensing mistakes to the supervising pharmacist immediately upon discovery, without minimizing or concealing the error Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Professional boundaries maintenance — refers clinical medication questions consistently to the pharmacist rather than providing personal interpretations outside the technician scope of practice Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Ethical transaction conduct — refuses to process fraudulent prescriptions or override safety alerts under pressure from patients or staff, escalating concerns through proper channels Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Workplace integrity modeling — demonstrates consistent honesty in cash register reconciliation, controlled substance counts, and inventory records, creating a culture of transparency in the pharmacy Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Ethical culture stewardship — addresses observed compliance breaches or unprofessional conduct among colleagues through appropriate escalation channels, prioritizing patient safety over peer relationships Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Regulatory advocacy — proactively raises awareness among the pharmacy team of updated state board requirements, drug diversion prevention protocols, and patient rights to ensure organizational ethical standards remain current Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
7Creativity8 statements
Emerging
  1. Patient assistance exploration — identifies alternative manufacturer coupons, generic substitutions, or patient assistance programs when a patient cannot afford a prescribed medication Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Workflow adaptation — devises personal organizational strategies for managing concurrent prescription fills during high-volume shifts without sacrificing accuracy Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Inventory organization redesign — proposes practical improvements to medication storage arrangements that reduce retrieval time and minimize picking errors for high-volume drugs Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Customer service problem-solving — generates alternative solutions for patients with insurance coverage gaps, such as partial fills, therapeutic alternatives, or split billing strategies Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Process innovation — develops new tracking methods for expiring medications, backordered drugs, or high-demand formulary items that reduce waste and prevent patient supply interruptions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Training material development — creates job aids, reference cards, or visual workflow guides for complex prescription processing tasks to reduce new technician onboarding time Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Pharmacy efficiency redesign — designs and pilots new prescription dispensing workflows or technology integration approaches that measurably reduce fill times or error rates across the pharmacy team Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Patient engagement innovation — develops creative medication adherence tools, refill reminder systems, or patient education resources that improve health outcomes for chronic disease populations served by the pharmacy Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
8Growth Mindset8 statements
Emerging
  1. Certification pursuit — engages with PTCB or NHA exam preparation materials, viewing the certification process as a skill-building investment rather than a compliance requirement Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Correction receptivity — accepts pharmacist feedback on dispensing errors or verification lapses without defensiveness, applying corrections to subsequent prescription processing Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Continuing education engagement — completes continuing education credits in new drug classes, updated regulations, or specialty pharmacy areas beyond the minimum required for recertification Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Technology adaptation — approaches new pharmacy management software, automated dispensing systems, or e-prescribing platforms as learning opportunities rather than obstacles Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Error-driven learning — analyzes each dispensing or data entry error as a specific learning event, documenting the root cause and the corrective habit adopted to prevent recurrence Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Scope expansion initiative — voluntarily pursues training in specialty areas such as compounding, immunization administration support, or medication therapy management programs to broaden professional capability Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Learning culture cultivation — models intellectual curiosity for the pharmacy team by sharing continuing education insights, drug update summaries, and regulatory changes during team huddles Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Advanced credential attainment — pursues advanced pharmacy technician certifications, specialty credentials, or bridging pathways toward pharmacy school, demonstrating long-term commitment to professional growth Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
9Mindfulness8 statements
Emerging
  1. Attention management at intake — maintains focused attention on one prescription at a time during data entry, minimizing errors caused by multitasking or environmental distractions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Emotional regulation at the counter — manages frustration or impatience when interacting with distressed patients, maintaining a calm and helpful demeanor throughout the exchange Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Workload awareness — monitors personal cognitive load during high-volume shifts and proactively communicates capacity limits to the pharmacist before errors are likely to occur Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Patient presence — gives full attention to each patient interaction at the pickup window, noticing non-verbal cues of confusion, distress, or misunderstanding about their medications Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Interruption recovery — returns efficiently to interrupted prescription processing tasks by maintaining mental tracking of workflow state, reducing the risk of steps being skipped after disruptions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. High-stakes composure — applies deliberate, methodical verification habits for controlled substances and high-alert medications even during peak dispensing periods when speed pressure is highest Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Team stress awareness — notices signs of cognitive overload or emotional strain in colleagues during high-demand shifts and takes action to redistribute workload or provide support before performance degrades Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Intentional practice modeling — demonstrates and teaches mindful prescription verification routines to new technicians, emphasizing the connection between focused attention and patient safety outcomes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
10Fortitude8 statements
Emerging
  1. High-volume persistence — maintains prescription processing accuracy during unexpectedly busy shifts or staffing shortages without abandoning verification steps Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Regulatory pressure endurance — adheres to controlled substance handling protocols under time pressure from customers or staff without compromising required documentation steps Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Complaint resilience — receives hostile or impatient customer interactions regarding prescription delays or insurance rejections without abandoning professional conduct or accuracy standards Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Supply disruption perseverance — works through drug shortages and backorder challenges by sourcing alternatives, communicating proactively with patients, and adjusting workflow to maintain service continuity Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Sustained accuracy under pressure — maintains full verification protocols for all prescription types across multi-hour shifts with minimal error rate, even when fatigued or understaffed Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Adverse event response — remains composed and task-focused when responding to a dispensing error event or regulatory audit, completing required documentation and corrective actions without avoidance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Crisis workflow leadership — leads the pharmacy team through operational disruptions such as system outages, drug recalls, or public health emergencies, sustaining patient service and safety standards under extreme pressure Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Long-term professional endurance — sustains high performance and ethical standards across years of physically and cognitively demanding pharmacy work, modeling resilience and commitment for newer team members Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
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Source anchors that ground each statement

Related titles
Pharmacy Technician · Accredited Pharmacy Technician · Certified Pharmacy Technician (CPhT) · Chemotherapy Pharmacy Technician (Chemo Pharmacy Technician) · Compounding Pharmacy Tech (Compounding Pharmacy Technician) · Compounding Technician · Drug Coordinator · Hospital Pharmacy Tech (Hospital Pharmacy Technician) · Inpatient Pharmacy Tech (Inpatient Pharmacy Technician) · OR Pharmacy Tech (Operating Room Pharmacy Tech) · Pharmacist Assistant · Pharmacist Technician
RAPIDS apprenticeships
0226 · Pharmacy Technician
O*NET skills
Active ListeningReading ComprehensionSpeakingCritical ThinkingMonitoringSocial PerceptivenessService OrientationActive LearningComplex Problem SolvingJudgment and Decision MakingWritingMathematicsCoordinationTime Management
Knowledge domains
Customer and Personal ServiceMedicine and DentistryMathematicsEnglish LanguageComputers and ElectronicsLaw and GovernmentAdministrativeProduction and Processing
Abilities
Written ComprehensionOral ExpressionNear VisionOral ComprehensionSpeech RecognitionProblem SensitivityInformation OrderingCategory FlexibilitySpeech ClarityFinger Dexterity
Work styles
Attention to DetailDependabilityCautiousnessIntegrityCooperationSelf-Control
Technology
Internet browser softwareBilling and invoicing softwareMedical softwareData base user interface and query softwareInventory management softwareLabel making softwareSpreadsheet softwareOffice suite softwareElectronic mail softwarePresentation software
Tasks · seed anchors for statements
  1. Receive written prescription or refill requests and verify that information is complete and accurate.
  2. Enter prescription information into computer databases.
  3. Establish or maintain patient profiles, including lists of medications taken by individual patients.
  4. Maintain proper storage and security conditions for drugs.
  5. Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages.
  6. Answer telephones, responding to questions or requests.
  7. Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information.
  8. Operate cash registers to accept payment from customers.
CIP education codes
51.0805

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith Durable Skills Framework. © 2026 EBSCOed.