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Healthcare Support Workers, All Other

SOC 31-9099.00Job Zone 3 · Medium PreparationSibling-inferredv.26.05

Context coveredThis framework covers direct personal care, patient documentation, mobility assistance, and care environment management delivered by healthcare support workers in clinical, long-term care, and home health settings.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Patient mobility assistance — perform basic transfers in and out of beds and wheelchairs under direct supervision in a clinical or home care setting.
  2. Bathing procedures — complete supervised bed baths and personal hygiene tasks following established facility protocols.
  3. Bed linen and laundry tasks — change bed linens and assist with basic room cleaning under the guidance of a senior care worker.
  4. Patient care records — document routine observations of patient condition using standardized forms under supervisor review.
  5. Active listening skills — receive and repeat back verbal instructions from clinical supervisors during patient care activities.
  6. Personal care assistance — help patients with dressing and grooming following step-by-step guidance from a care plan.
  7. Safety awareness — recognize and report potential hazards during patient transfers and daily care routines to a supervising clinician.
  8. Basic software navigation — enter patient data into a healthcare database using office suite or electronic health record software with trainer support.
  9. Service orientation — respond to patient requests for comfort or assistance promptly and courteously in a supervised care environment.
  10. Vocabulary comprehension — read and follow written care instructions, short procedure guides, and facility policies under supervisor clarification.
Developing
Mid-level / Established
  1. Patient transfer routines — assist patients in and out of beds, baths, wheelchairs, and automobiles with minimal oversight, applying safe body-mechanics techniques.
  2. Comprehensive bathing support — independently conduct patient bathing procedures while monitoring skin condition and noting changes for reporting.
  3. Care environment maintenance — manage laundry, ironing, and room cleaning tasks on a scheduled basis in a home health or long-term care setting.
  4. Progress documentation — record patient care activities, observations, and changes in condition in electronic health records using database or office suite software.
  5. Interpersonal communication — convey patient status updates clearly and accurately to nursing staff during shift transitions in a healthcare facility.
  6. Behavioral monitoring — observe and track patterns in patient mood, mobility, or hygiene needs across consecutive care visits and flag concerns appropriately.
  7. Dressing and grooming assistance — support patients with varying levels of physical limitation in personal care tasks, adapting techniques to individual needs.
  8. Problem sensitivity — identify early signs of patient discomfort, skin breakdown, or behavioral change and initiate reporting procedures without prompting.
  9. Electronic mail coordination — use email software to communicate scheduling changes, supply needs, and patient updates to supervisors and care team members.
  10. Empathetic care delivery — apply knowledge of patient psychology to provide emotionally supportive assistance during difficult or uncomfortable personal care procedures.
Proficient
Senior / Expert IC
  1. Complex mobility management — execute advanced patient transfers and repositioning techniques independently for patients with significant physical limitations across diverse care environments.
  2. Holistic personal care — plan and deliver individualized bathing, grooming, and dressing routines that account for dignity, cultural preferences, and clinical contraindications.
  3. Multi-patient record management — maintain accurate, detailed care records for a full patient caseload using electronic health record and spreadsheet software, ensuring regulatory compliance.
  4. Non-routine situation response — assess and respond autonomously to unexpected changes in patient condition, applying critical thinking to determine when escalation to clinical staff is required.
  5. Care plan interpretation — read and implement complex written care plans, translating clinical terminology into actionable daily support tasks.
  6. Environmental safety oversight — proactively evaluate home or facility environments for fall risks, sanitation deficiencies, and equipment hazards and implement corrective measures.
  7. Cross-functional communication — collaborate with nurses, therapists, and social workers by contributing structured written and verbal patient observations to interdisciplinary care discussions.
  8. Patient advocacy — identify unmet patient needs related to comfort, nutrition, or emotional well-being and independently initiate appropriate referrals or care adjustments.
  9. Technology proficiency — generate spreadsheet-based tracking reports on patient ADL performance and care frequency for quality review meetings.
  10. Public safety and security compliance — apply knowledge of infection control, emergency procedures, and mandatory reporting requirements consistently across all patient interactions.
Advanced
Lead / Principal / Executive
  1. Competency framework leadership — design and deliver orientation and ongoing training programs for new healthcare support workers across a facility or home care agency.
  2. Quality improvement oversight — analyze aggregated patient care records and outcome data to identify systemic gaps and lead evidence-based process improvement initiatives.
  3. Policy and protocol development — author or revise departmental care standards, documentation procedures, and safety protocols in alignment with regulatory and accreditation requirements.
  4. Mentorship and supervision — provide day-to-day coaching, performance feedback, and professional development guidance to a team of developing and emerging healthcare support workers.
  5. Strategic staffing coordination — oversee scheduling, caseload distribution, and resource allocation across a large support team to ensure continuity and quality of patient care.
  6. Organizational technology adoption — lead the implementation and staff training of new electronic health record modules, database tools, or office suite upgrades across a care unit.
  7. Interdisciplinary liaison role — represent the healthcare support workforce in clinical governance meetings, translating frontline observations into actionable recommendations for clinical leadership.
  8. Compliance and audit leadership — conduct internal audits of care documentation, patient handling practices, and hygiene standards, reporting findings and remediation plans to administration.
  9. Cultural competency advancement — develop and champion programs that integrate patient psychology, diversity, and equity principles into standard personal care and communication practices.
  10. Community and sector representation — present workforce capability data and best-practice care models to external stakeholders, regulatory bodies, or professional associations on behalf of the organization.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.
Subscriber feature

Authoritative source data identified for 998 occupations

How a worker at each mastery level uses, directs, and evaluates AI tools in this occupation. Each statement cites its evidence inline; click a citation chip to verify the source.

Emerging
  1. Basic documentation support — uses an AI writing assistant to draft routine patient care notes and progress summaries, then reviews and corrects entries before submitting to a supervisor Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. Care terminology lookup — queries an AI tool to clarify medical terms or care instructions encountered during shift, cross-checking results against facility protocols before acting WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Developing
  1. Patient record summarization — directs an AI assistant to consolidate observations from multiple shift notes into a concise handoff summary, verifying accuracy against direct patient observations Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. Task prioritization prompting — inputs a list of assigned patient needs into an AI tool to receive a suggested care sequence, then adjusts the order based on real-time patient status and supervisor direction WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  3. Communication drafting — uses an AI tool to compose clear written updates about patient condition changes for review by nursing staff, applying personal knowledge of the patient to catch errors or omissions.
Proficient
  1. Active listening augmentation — applies AI-generated transcription or summarization tools during care handoffs to capture key patient concerns, while retaining personal judgment on the emotional and contextual nuances of the patient interaction Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Incident report generation — provides a structured account of a patient incident to an AI drafting tool, critically evaluates the output for clinical accuracy, and submits the finalized report through proper channels.
  3. Care plan cross-referencing — uses an AI assistant to flag discrepancies between documented care instructions and observed patient needs, escalating unresolved conflicts to a supervising clinician.
  4. Training resource identification — queries AI tools to locate evidence-based guidance on safe patient handling or hygiene procedures, evaluating retrieved materials for relevance and facility compliance before applying WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Advanced
  1. Workflow optimization leadership — systematically evaluates which documentation and scheduling tasks within the support team are candidates for AI tool delegation versus those requiring direct human judgment, establishing informal best practices for peers Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Quality monitoring integration — configures and monitors AI-assisted dashboards that track recurring patient care patterns or anomalies across shift records, using findings to surface systemic concerns to clinical supervisors.
  3. Human-centered AI oversight — recognizes the boundaries of AI assistance in emotionally sensitive patient interactions, actively coaching colleagues on when to disengage AI tools and rely on social perceptiveness and direct human care Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Evidence pack
SAFI positioning
Top skill: Active Listening
Score: 42.2 / 100
Quadrant: Q2_ai_augmented
precision: exact
WEF cluster
Human-Technology Interaction
human_technology_interaction
Sources:Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.

Pathsmith Durable Skills Framework

Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Subscriber feature

Ten durable-skill domains mapped to four proficiency/role levels for each occupation. Each statement is aligned to the Pathsmith taxonomy, derived from trusted grounding data and mapped to occupation-specific O*NET tasks and skills.

1Communication12 statements
Emerging
  1. Patient status reporting — documents basic observations of patient condition using standard facility forms and templates under supervision Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Verbal handoff — relays patient care updates to supervising nurses or clinicians using simple, direct language during shift transitions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Instruction comprehension — reads and follows written care plans and posted patient instructions with guidance from senior staff Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Patient interaction — explains personal care procedures to patients before performing them, using clear and calming language to reduce anxiety Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Observation documentation — records patient condition changes, behavioral shifts, and care activities in progress notes with increasing accuracy and detail Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Family communication — responds to basic questions from patient family members with factually accurate and empathetic responses, escalating complex inquiries appropriately Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Care record maintenance — produces complete, timely, and legible patient care records that accurately capture condition, progress, and incidents for clinical review Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Cross-functional reporting — communicates patient mobility limitations, hygiene concerns, and behavioral changes to interdisciplinary team members in structured verbal and written formats Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Adaptive patient communication — adjusts vocabulary, pacing, and tone when addressing patients with cognitive impairments, language barriers, or emotional distress Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Communication mentorship — coaches new healthcare support staff on proper documentation standards, patient interaction protocols, and escalation procedures Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Complex situation articulation — constructs detailed written incident summaries and verbal briefings that accurately convey multi-factor patient care events for supervisory and clinical decision-making Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Cross-disciplinary liaison — serves as a communication bridge between patients, families, and clinical staff, ensuring care intent and patient preferences are accurately represented across settings Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
2Leadership9 statements
Emerging
  1. Task initiation — begins assigned patient care tasks independently after initial instruction without requiring repeated prompting from supervisors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Peer awareness — identifies when a colleague may need assistance with a patient transfer or care task and offers support proactively Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Care accountability — takes ownership of assigned patient caseload during a shift, ensuring all hygiene, mobility, and comfort needs are addressed without supervisor reminders Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. New staff guidance — informally orients newly assigned support workers to unit routines, equipment locations, and patient preferences Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Shift leadership — coordinates patient care task sequencing among support staff during busy periods to maintain safe and dignified care delivery Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Escalation initiative — recognizes deteriorating patient conditions and independently initiates escalation to nursing staff, demonstrating clinical situational judgment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Care plan stewardship — ensures that individualized patient care plans are followed consistently across tasks such as repositioning schedules, dietary assistance, and mobility support Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Team development — mentors support staff on best practices in patient handling, hygiene care, and record-keeping, elevating overall team performance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Process improvement leadership — identifies systemic gaps in patient care workflows and proposes evidence-informed changes to supervisors for unit-level implementation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
3Metacognition9 statements
Emerging
  1. Skill gap recognition — identifies specific personal care or documentation tasks where confidence is low and seeks clarification before proceeding independently Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Feedback integration — accepts corrective feedback from supervising clinicians on care technique and adjusts approach in subsequent patient interactions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Performance self-monitoring — reflects on the accuracy and completeness of patient records after each shift and identifies areas for improvement in documentation habits Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Learning strategy application — selects appropriate learning resources such as procedure manuals or peer observation to fill identified skill gaps in patient care delivery Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Error pattern analysis — reviews recurring mistakes in patient transfers or care documentation and implements personal correction strategies to prevent repetition Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Cognitive load management — recognizes when multi-patient workloads exceed safe attention capacity and proactively communicates resource needs to shift supervisors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Care approach evaluation — reflects on the effectiveness of comfort or mobility strategies used with individual patients and adjusts methods based on outcomes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Reflective practice modeling — demonstrates structured self-assessment habits to junior staff, showing how personal reflection improves patient care quality and professional growth Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Adaptive learning leadership — develops personal learning plans aligned with evolving care protocols and shares insights with the broader support team to promote collective improvement Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
4Critical Thinking9 statements
Emerging
  1. Observation filtering — distinguishes between routine patient behaviors and changes that warrant reporting to supervising clinical staff Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Instruction analysis — reads patient care plans carefully and identifies steps that require clarification before independent execution Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Condition assessment — evaluates patient physical and emotional status during personal care routines and determines whether observed changes align with documented baseline Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Problem identification — recognizes when a patient's mobility limitations, skin condition, or hygiene needs have changed and formulates an appropriate response within scope of practice Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Situational judgment — analyzes competing patient needs during a shift and prioritizes care tasks based on urgency, patient safety, and clinical guidance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Evidence-based observation — evaluates patient condition changes against known risk indicators such as pressure injury stages, fall risk factors, or infection signs and communicates findings accurately Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Assumption challenging — questions non-standard care instructions or apparent discrepancies in patient records and raises concerns with supervisors before proceeding Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Complex case reasoning — synthesizes behavioral, physical, and environmental observations across multiple patients to identify systemic care quality concerns and recommend interventions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Protocol evaluation — critically assesses existing care support procedures and contributes well-reasoned suggestions for improvement to unit leadership Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
5Collaboration9 statements
Emerging
  1. Team participation — contributes to assigned team care tasks such as patient turning and transfer by following the lead of more experienced staff Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Information sharing — reports patient observations to supervising nurses or aides in a timely manner to support coordinated care delivery Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Interdisciplinary cooperation — coordinates personal care timing with nursing, therapy, and dietary staff to minimize patient disruption and support clinical schedules Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Conflict-aware teamwork — navigates differences in care preferences among team members by focusing on patient-centered outcomes and deferring to clinical authority Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Care team integration — functions as a reliable member of the patient care team by completing assigned tasks consistently, communicating proactively, and supporting peer workloads during high-demand periods Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Shared goal alignment — aligns personal care task execution with facility-wide patient safety goals such as fall prevention, infection control, and pressure injury protocols Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Family-team coordination — collaborates with patient families and clinical staff to ensure care preferences and cultural considerations are incorporated into daily support routines Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Cross-functional collaboration leadership — facilitates coordination between support staff, nursing, and ancillary departments to streamline patient care delivery and reduce gaps in service Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Mentored team cohesion — builds collaborative culture within the support staff team by modeling transparent communication, mutual accountability, and shared problem-solving Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
6Character9 statements
Emerging
  1. Dignity preservation — performs personal hygiene and bathing tasks with respect for patient modesty and privacy, maintaining professional boundaries at all times Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Attendance accountability — arrives on shift prepared and on time, recognizing that patient care continuity depends on reliable staffing Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Confidentiality adherence — handles patient records, personal histories, and health information in strict compliance with facility privacy policies and HIPAA standards Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Ethical boundary maintenance — declines requests from patients or families that fall outside scope of practice and escalates appropriately rather than attempting unauthorized interventions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Integrity in documentation — records patient observations and care activities accurately and completely, resisting the temptation to omit errors or incidents from official records Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Professional accountability — accepts responsibility for care outcomes within scope, openly communicates mistakes to supervisors, and implements corrective actions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Equitable care delivery — provides consistent quality of personal care and attention to all patients regardless of diagnosis, background, behavior, or ability to communicate Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Ethical culture contribution — models and reinforces professional standards of integrity, patient respect, and honest reporting within the support staff team Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Advocacy in practice — speaks up on behalf of patients whose dignity, safety, or care quality is compromised, routing concerns through appropriate channels with professional composure Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
7Creativity8 statements
Emerging
  1. Comfort adaptation — experiments with minor adjustments to pillow positioning, room arrangement, or distraction techniques to improve patient comfort during care tasks Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Problem-solving initiative — proposes simple alternative approaches when a standard care technique causes patient distress or is physically impractical Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Individualized care approaches — develops patient-specific routines for bathing, dressing, and mobility assistance that account for individual preferences, limitations, and emotional states Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Engagement improvisation — creates calming conversational strategies or simple sensory distractions to ease patient anxiety during uncomfortable procedures Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Care workflow innovation — identifies and implements practical efficiency improvements in daily support routines that maintain care quality while reducing patient and staff burden Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Adaptive equipment use — finds creative and safe applications of available tools and assistive devices to support patients with unusual or complex mobility or hygiene needs Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Care model contribution — contributes original ideas to unit care improvement initiatives that result in measurable enhancements to patient comfort, safety, or experience Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Creative problem-solving mentorship — coaches support staff to think flexibly when standard procedures are insufficient, building a team culture of adaptive patient-centered care Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
8Growth Mindset9 statements
Emerging
  1. Feedback receptivity — receives performance feedback from supervising nurses and clinicians without defensiveness and applies suggestions during the next care interaction Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Challenge acceptance — attempts unfamiliar patient care tasks with guidance rather than avoiding them due to discomfort or uncertainty Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Skill development pursuit — seeks out additional training in patient mobility, wound awareness, or documentation accuracy to expand competence beyond minimum role requirements Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Setback recovery — rebounds from difficult patient care situations such as patient resistance or care errors by reflecting on what occurred and adjusting approach going forward Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Continuous improvement commitment — consistently incorporates updated clinical protocols, facility policy changes, and peer feedback into daily care practices without resistance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Learning from complexity — treats challenging patient cases involving behavioral, cognitive, or physical complexity as opportunities to develop advanced care skills Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Professional development planning — establishes personal goals for skill advancement within the healthcare support career pathway and actively pursues relevant learning opportunities Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Growth culture modeling — demonstrates visible commitment to learning and improvement that inspires junior support staff to adopt similar growth-oriented attitudes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Organizational learning contribution — shares lessons learned from patient care experiences and errors with the broader team to collectively raise practice standards Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
9Mindfulness9 statements
Emerging
  1. Present-moment focus — maintains full attention on patient during bathing, dressing, and transfer tasks to prevent injury and ensure safe technique Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Emotional regulation awareness — recognizes personal stress responses during difficult patient interactions and uses basic self-regulation techniques to remain calm and professional Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Attentive patient observation — sustains focused observation of patient physical and behavioral cues throughout care routines, noticing subtle changes that warrant documentation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Intentional communication — pauses before responding to distressed or confused patients, selecting words and tone deliberately to de-escalate tension Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Stress-aware care delivery — maintains composure and task quality during high-demand shifts by using deliberate pacing, prioritization, and momentary grounding techniques Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Patient-centered presence — gives full attentive focus to each patient encounter, avoiding task autopilot during repetitive care routines such as linen changes and hygiene assistance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Emotional boundary management — processes emotionally difficult patient experiences such as end-of-life care or patient distress through reflective practices that prevent compassion fatigue escalation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Mindful care modeling — demonstrates and coaches attentive, patient-centered care practices to junior staff, emphasizing the connection between presence and patient safety outcomes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Environmental awareness leadership — proactively monitors the care environment for sensory stressors, safety hazards, and patient discomfort signals, acting with intentionality to address them before escalation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
10Fortitude9 statements
Emerging
  1. Physical demand tolerance — maintains consistent performance through physically demanding tasks such as patient transfers, bathing, and repositioning across a full shift Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Discomfort persistence — continues providing quality care during unpleasant hygiene tasks without withdrawal, complaint, or reduction in patient dignity Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Emotional resilience — sustains professional composure and care quality when working with patients who are verbally aggressive, confused, or in significant distress Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Uncertainty navigation — proceeds effectively with assigned care tasks in ambiguous or under-resourced situations while communicating concerns to supervisors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Sustained performance under pressure — maintains accurate documentation, safe patient handling, and compassionate care delivery during high-census periods or short-staffed shifts Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Adversity recovery — returns to effective functioning following distressing incidents such as patient falls, medical emergencies, or aggressive patient behavior, completing shift responsibilities with professionalism Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Chronic challenge endurance — sustains motivation and care quality across extended periods of high-acuity patient assignments or emotionally taxing care environments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Resilience mentorship — supports colleagues experiencing burnout or emotional difficulty by modeling coping strategies and encouraging use of available support resources Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Courageous advocacy — raises patient safety or care quality concerns with clinical leadership despite potential for interpersonal friction or institutional resistance, demonstrating professional courage Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Show O*NET source anchors38 anchors · skillscrosswalk.com

O*NET enrichment · skillscrosswalk.com

Suggest an O*NET correction

Source anchors that ground each statement

Related titles
Baby Formula Mixer · Baby Formula Worker · Birth Attendant · Blood Bank Assistant · Blood Bank Attendant · Blood Bank Custodian · Blood Bank Worker · Blood Donor Unit Assistant · Caster · Certified Phlebotomy Technician · Child Health Associate · Child Life Therapist
RAPIDS apprenticeships
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O*NET skills
Active ListeningSocial PerceptivenessService OrientationSpeakingReading ComprehensionMonitoringCritical ThinkingWriting
Knowledge domains
Customer and Personal ServiceEnglish LanguageAdministrativeMedicine and DentistryPsychologyEducation and TrainingComputers and ElectronicsPublic Safety and Security
Abilities
Oral ComprehensionOral ExpressionProblem SensitivityNear VisionSpeech RecognitionWritten Comprehension
Work styles
DependabilityAttention to DetailCooperationEmpathyIntegrityCautiousness
Technology
Operating system softwareData base user interface and query softwareSpreadsheet softwareOffice suite softwareElectronic mail softwarePresentation software
Tasks · seed anchors for statements
  1. Maintain records of patient care, condition, progress, or problems to report and discuss observations with sup
  2. Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and
  3. Bathe patients.
  4. Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their perso
CIP education codes
51.070351.071151.071451.071751.079951.081451.081551.081651.089951.260351.2604

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith Durable Skills Framework. © 2026 EBSCOed.