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First-Line Supervisors of Protective Service Workers, All Other

SOC 33-1099.00Job Zone —v.26.05

Context coveredThis framework covers first-line supervisory roles in correctional and protective service settings, spanning daily inmate management, emergency response, regulatory compliance, staff leadership, and organizational security strategy.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Inmate counts — conduct periodic headcounts under direct supervisor guidance within an assigned housing unit.
  2. Institutional rules and regulations — review and identify applicable policies with support from a senior officer in a correctional facility.
  3. Order and discipline — assist in maintaining behavioral standards by following established protocols on a supervised shift.
  4. Emergency procedures — recognize the indicators of an escape attempt and notify the chain of command according to posted protocols.
  5. Active listening skills — receive and relay verbal instructions from supervising officers accurately during daily briefings.
  6. Incident documentation — record routine observations and minor infractions in a basic incident log using word processing software.
  7. Inmate behavior — observe and report unusual patterns to a supervisor, applying introductory social perceptiveness in a detention setting.
  8. Database entry tools — input count records and shift data into a correctional database under direct supervision.
  9. Physical post assignments — patrol designated areas and confirm secure conditions by following a structured post-order checklist.
  10. Personal conduct standards — demonstrate dependability and integrity by adhering to the facility's code of conduct on every assigned shift.
Developing
Mid-level / Established
  1. Periodic inmate counts — independently verify and reconcile inmate headcounts across multiple housing units with minimal supervisory oversight.
  2. Institutional policy compliance — apply knowledge of current rules and regulations to routine disciplinary situations without requiring constant guidance.
  3. Order and security maintenance — manage daily conduct issues within an assigned block, applying appropriate corrective measures in a correctional environment.
  4. Emergency response — coordinate an initial on-scene response to an escape or disturbance, activating the facility's emergency notification system.
  5. Shift communication — deliver clear verbal reports and written summaries to oncoming supervisors using established handover formats.
  6. Spreadsheet and database software — track inmate movement data, generate basic reports, and identify discrepancies using standard office suite tools.
  7. Critical thinking in routine incidents — evaluate available information and select an appropriate course of action when staff or inmate conflicts arise.
  8. Staff coordination — assign daily post duties to a small team of officers, balancing coverage requirements and individual skill levels.
  9. Inmate behavioral assessment — apply basic psychological awareness to detect early signs of agitation or non-compliance and intervene proactively.
  10. Policy interpretation — read and apply updated regulatory guidance from government directives to daily operations within the assigned section.
Proficient
Senior / Expert IC
  1. Inmate count accuracy — design and oversee a reliable count verification system that meets auditable standards across an entire shift rotation.
  2. Comprehensive security management — autonomously enforce institutional rules and security protocols across all assigned areas, including non-routine and high-risk scenarios.
  3. Disciplinary proceedings — lead formal disciplinary hearings for rule violations, applying judgment and decision-making skills consistent with legal and institutional standards.
  4. Complex emergency response — direct multi-unit response operations during escapes, disturbances, or medical emergencies, coordinating resources and communicating with external agencies.
  5. Staff performance monitoring — assess officer conduct and effectiveness through direct observation and database-driven metrics, delivering actionable feedback.
  6. Policy development support — interpret changes in law and government regulations and translate them into updated post orders and operating procedures.
  7. Advanced documentation — produce comprehensive incident reports, shift summaries, and compliance records using integrated office suite and database applications.
  8. Conflict de-escalation — apply social perceptiveness and psychology-informed techniques to resolve tense interpersonal situations among staff and inmates before they escalate.
  9. Training delivery — facilitate on-the-job instruction for new officers on security protocols, count procedures, and emergency response expectations.
  10. Risk assessment — apply inductive and deductive reasoning to evaluate vulnerability patterns and recommend targeted security improvements to facility leadership.
Advanced
Lead / Principal / Executive
  1. Facility-wide security strategy — set the operational direction for all security functions across the facility, aligning practices with institutional, legal, and public safety mandates.
  2. Organizational policy authority — develop, publish, and enforce comprehensive institutional policies and regulations that govern staff conduct and inmate management at the organizational level.
  3. Executive emergency command — assume incident command during major emergencies, directing multi-agency response efforts and ensuring continuity of operations throughout the facility.
  4. Leadership development program — design and oversee a structured mentorship and training curriculum that builds competency in emerging and developing supervisors.
  5. Cross-departmental coordination — build collaborative relationships with law enforcement, judicial, and social service agencies to strengthen the facility's security and rehabilitative mission.
  6. Performance accountability systems — establish quantitative and qualitative evaluation frameworks using database and reporting software to hold supervisory staff accountable for security outcomes.
  7. Institutional culture and integrity — model and champion a culture of dependability, self-control, and ethical conduct that defines the organization's professional standards.
  8. Regulatory compliance oversight — ensure the entire facility meets evolving government and accreditation requirements, leading audit preparation and response processes.
  9. Strategic resource allocation — direct the deployment of personnel, technology, and budgetary resources across all shifts and units to optimize security coverage.
  10. Stakeholder communication — present facility performance data, policy changes, and security assessments to executive leadership, governing boards, and external oversight bodies using professional presentation tools.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.
Subscriber feature

Authoritative source data identified for 998 occupations

How a worker at each mastery level uses, directs, and evaluates AI tools in this occupation. Each statement cites its evidence inline; click a citation chip to verify the source.

Emerging
  1. AI-assisted policy lookup — queries an AI tool to locate relevant institutional rules and regulations, cross-checking results against official documentation before applying them to shift decisions Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
Developing
  1. Incident log drafting — dictates initial shift notes and incident summaries to an AI writing assistant, then reviews and corrects the output for accuracy before official submission Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  2. Regulatory compliance checking — uses an AI tool to scan policy updates and flag procedural changes, verifying flagged items against authoritative institutional sources before briefing staff WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Proficient
  1. Inmate count discrepancy analysis — directs an AI data tool to cross-reference headcount logs against assignment rosters, then applies supervisor judgment to resolve any anomalies identified Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Staff scheduling optimization — inputs shift constraints and coverage requirements into an AI scheduling assistant, then reviews and overrides outputs to account for personnel dynamics and security priorities Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  3. Emergency response documentation — uses an AI tool to generate after-action report drafts following critical incidents, auditing every detail for factual accuracy before submission to command staff.
Advanced
  1. Human-AI task boundary governance — establishes unit-level protocols defining which supervisory tasks AI tools support versus which decisions remain exclusively with sworn personnel, reflecting the occupation's low AI-collaboration baseline and Q2 augmentation profile Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. Threat pattern monitoring — directs AI-assisted surveillance data tools to surface behavioral anomalies across assigned areas, integrating algorithmic flags with direct observation and social perceptiveness to determine enforcement action Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  3. Training curriculum development — leverages AI tools to draft scenario-based training materials for subordinate protective service workers, then edits scenarios to reflect real institutional contexts and procedural nuance that AI cannot replicate WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Evidence pack
AEI usage
Task observations: 33
Augment share: 3.3%
SAFI positioning
Top skill: Active Listening
Score: 42.2 / 100
Quadrant: Q2_ai_augmented
precision: exact
WEF cluster
Technology Use, Monitoring and Control
technology_use_monitoring_control
Sources:Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.

Pathsmith Durable Skills Framework

Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Subscriber feature

Ten durable-skill domains mapped to four proficiency/role levels for each occupation. Each statement is aligned to the Pathsmith taxonomy, derived from trusted grounding data and mapped to occupation-specific O*NET tasks and skills.

1Communication13 statements
Emerging
  1. Shift briefing participation — relays basic inmate count results and routine observations to incoming officers during shift handover Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Policy communication — reads and paraphrases institutional rules and regulations to newly assigned officers under direct supervision Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Incident reporting — documents straightforward security events using standard forms with guidance from senior supervisors O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Inmate interaction — communicates behavioral expectations and disciplinary consequences to detainees clearly and without escalation in routine situations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Staff instruction — delivers verbal assignments and post orders to protective service workers with sufficient detail to ensure correct execution Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Emergency notification — transmits accurate situation reports to command staff during developing incidents using radio and written logs O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Multi-audience briefing — adapts communication style when addressing line officers, detainees, legal personnel, and outside agency representatives within the same operational period Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Policy enforcement communication — explains specific rule violations and corresponding disciplinary procedures to staff and inmates, citing institutional regulations accurately Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Incident documentation — compiles comprehensive after-action reports capturing sequence of events, personnel involved, and corrective actions for administrative review O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  4. Inter-agency coordination — conveys operational requirements and jurisdictional boundaries clearly to law enforcement and emergency responders during joint responses O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Command communication — directs multi-unit emergency response through clear, sequential radio commands while simultaneously managing written incident logs Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Policy authorship — drafts facility-level procedural communications and post orders that translate regulatory mandates into unambiguous operational language Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Training facilitation — designs and delivers communications-focused briefings that model active listening and precise reporting for supervisory candidates Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
2Leadership11 statements
Emerging
  1. Post assignment — distributes officer assignments across designated security zones under the guidance of a senior supervisor during routine operations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Rule reinforcement — reminds officers of institutional policies and expected conduct at the start of each shift Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Shift accountability — takes ownership of headcount accuracy and officer positioning across assigned areas without requiring direct oversight Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Performance coaching — identifies specific behavioral gaps in officer conduct and delivers on-the-spot corrective guidance during patrols Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Emergency assumption — assumes on-scene supervisory authority during escape attempts or disturbances until relieved by command staff O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Team development — schedules and delivers scenario-based training that strengthens officer readiness for high-risk situations including cell extractions and lockdown procedures Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Disciplinary leadership — conducts formal counseling sessions with officers who violate conduct standards, documenting outcomes and follow-up actions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Crisis command — leads coordinated staff response to emergencies, assigns roles in real time, and maintains situational awareness throughout the incident Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Supervisory mentorship — develops emerging supervisors by delegating progressive leadership responsibilities and providing structured debrief after complex incidents Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Organizational accountability — establishes unit-level performance standards, monitors compliance metrics, and presents improvement plans to facility administration Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Cultural leadership — models and reinforces a security culture grounded in procedural integrity, officer safety, and lawful use of authority across all shifts Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
3Metacognition9 statements
Emerging
  1. Self-assessment initiation — identifies personal knowledge gaps in institutional policies and seeks clarification before executing unfamiliar procedures Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Decision reflection — reviews outcomes of routine supervisory decisions with a senior supervisor to understand effectiveness and alternatives Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Situational self-monitoring — recognizes when stress or fatigue is affecting supervisory judgment during extended or high-intensity shifts and adjusts decision pace accordingly Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Learning strategy application — selects specific regulatory documents, incident reports, or after-action reviews as targeted resources to build competency in identified weak areas Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Judgment calibration — evaluates past incident responses to identify decision points where alternative actions would have produced safer or more compliant outcomes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Planning awareness — anticipates cognitive demands of complex shifts involving emergency drills, court transports, and facility inspections and pre-allocates attention accordingly Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Bias recognition — identifies when prior experience with specific inmates or officers may be influencing disciplinary decisions and applies objective criteria to restore fairness Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Reflective leadership modeling — facilitates structured after-action debriefs that guide officers through collective metacognitive review of incident handling and decision quality Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Supervisory self-development planning — designs a personal professional development plan targeting advanced legal knowledge, crisis negotiation, and administrative competencies Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
4Critical Thinking11 statements
Emerging
  1. Count verification — cross-checks inmate count numbers against housing rosters to identify discrepancies before reporting results Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Policy application — identifies the applicable institutional rule for a straightforward conduct violation using written procedures Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Behavioral pattern analysis — tracks repeated minor conduct violations by individual inmates or officers to detect emerging disciplinary problems before escalation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Incident cause assessment — distinguishes between root causes and contributing factors in a security breach to inform corrective recommendations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Evidence evaluation — weighs officer accounts, physical evidence, and surveillance data to reach a defensible finding in an internal misconduct inquiry O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Risk stratification — evaluates population-level threat indicators including known gang affiliations, contraband intelligence, and behavioral change to prioritize surveillance and staffing Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Regulatory conflict resolution — identifies when facility policy conflicts with updated statutory requirements and escalates with a documented analysis for administrative decision Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Emergency decision analysis — rapidly evaluates available information, resource constraints, and legal authorities during an active escape or disturbance to select the safest intervention Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Policy gap identification — conducts systematic review of incident data to identify procedural deficiencies not captured by current rules and proposes evidence-based revisions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Cross-incident reasoning — synthesizes patterns across multiple incidents, facility reports, and peer agency data to develop predictive security assessments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Ethical judgment leadership — adjudicates complex situations where legal authority, officer safety, and humane treatment standards create competing obligations, documenting the reasoning chain Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
5Collaboration9 statements
Emerging
  1. Shift coordination — shares relevant observations about inmate behavior and facility conditions with peer supervisors during transition briefings Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Support request — asks for assistance from adjacent post officers when managing a situation that exceeds single-officer capacity Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Inter-shift handover — collaborates with the outgoing supervisor to ensure continuity of active disciplinary matters, medical holds, and security alerts Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Cross-functional cooperation — coordinates with medical, mental health, and administrative staff to address inmate needs that intersect with security operations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Multi-agency operation — works alongside law enforcement, fire, and emergency medical personnel during joint responses, aligning security protocols with their operational requirements Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Team conflict resolution — mediates interpersonal conflicts between officers on the same shift, restoring functional working relationships without compromising security coverage Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Training collaboration — co-designs and delivers joint training exercises with other supervisors to build consistent facility-wide response capabilities Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Facility-wide coordination leadership — leads cross-departmental planning committees to develop integrated emergency response plans incorporating security, medical, and administrative functions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Peer supervisor development — establishes collaborative peer review processes among supervisors to standardize disciplinary practices and share operational best practices Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
6Character9 statements
Emerging
  1. Conduct compliance — adheres to all institutional rules and use-of-force policies during routine supervisory duties without exception Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Accountability demonstration — acknowledges errors in count procedures or post assignments to senior supervisors and implements corrections promptly Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Impartial enforcement — applies disciplinary rules consistently across all inmates and officers regardless of personal relationships or prior interactions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Confidentiality maintenance — protects sensitive information about ongoing investigations, inmate records, and officer personnel matters in compliance with institutional policy Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Ethical decision-making under pressure — refuses to authorize or overlook use of excessive force even when under operational pressure or peer influence, documenting the situation accurately Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Professional integrity modeling — demonstrates lawful, respectful treatment of detainees and staff in all visible interactions, establishing behavioral norms for the unit Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Transparent reporting — documents incidents completely and accurately even when the findings reflect negatively on supervised personnel or unit performance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Integrity leadership — establishes and sustains a unit culture where officers self-report errors and near-misses without fear of retaliation, reinforcing systemic accountability Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Ethics mentorship — guides junior supervisors through complex ethical dilemmas involving conflicting loyalties, legal obligations, and personal values using structured frameworks Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
7Creativity9 statements
Emerging
  1. Problem-solving initiation — proposes alternative post configurations when standard staffing patterns are disrupted by absences or facility changes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Reporting adaptation — develops a clear personal shorthand system for field notes that improves speed and accuracy of post-incident documentation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Conflict de-escalation innovation — applies non-standard verbal techniques tailored to a specific inmate's communication style to resolve a developing disturbance without physical intervention Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Training scenario design — creates realistic tabletop exercises based on recent facility incidents to fill training gaps not addressed by standard curricula Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Operational contingency design — develops backup security protocols for scenarios not covered by existing policy, such as simultaneous medical emergency and population disturbance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Resource optimization — redesigns patrol routes and post assignments creatively to maintain security coverage during staffing shortfalls without compromising inmate-to-officer ratios Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Rehabilitation-security integration — identifies opportunities within the security structure to support rehabilitative programming without compromising safety protocols Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Policy innovation — originates new procedural approaches based on emerging security challenges and presents them with supporting evidence to facility administration for adoption Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Cross-discipline solution design — borrows de-escalation, behavioral health, and community policing frameworks and adapts them into viable protective service supervision practices Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
8Growth Mindset9 statements
Emerging
  1. Feedback acceptance — receives performance feedback from senior supervisors about shift management errors and implements recommended changes in subsequent shifts Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Regulation study — voluntarily reviews updated institutional policies and legal changes affecting protective service operations beyond the minimum required Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Setback reframing — analyzes a failed emergency response or disciplinary decision as a learning event, identifying specific changes to apply in future incidents Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Skill gap pursuit — enrolls in law enforcement or corrections supervisory training to address identified deficiencies in emergency management or legal knowledge Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Challenge embrace — accepts supervisory responsibility for the most difficult posts, high-risk populations, or complex administrative tasks as deliberate development opportunities Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Persistent improvement — tracks personal supervisory performance metrics across shifts and adjusts practices based on trend analysis rather than individual incident outcomes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Constructive criticism modeling — responds to criticism from command staff in front of officers with professionalism and visible follow-through, demonstrating expected growth behavior Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Learning culture leadership — creates a shift environment where officers are encouraged to report mistakes, ask questions, and pursue training without fear of judgment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Continuous development advocacy — champions facility-wide investment in supervisory development programs by presenting data linking training participation to reduced incidents and improved compliance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
9Mindfulness9 statements
Emerging
  1. Situational awareness initiation — maintains focused attention on assigned area conditions, inmate behavior, and officer positioning during routine patrols Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Emotional check-in — recognizes personal stress responses after a difficult inmate interaction and uses a brief recovery strategy before re-engaging with staff Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Attention management — sustains full supervisory presence during extended shift hours, recognizing and counteracting attention drift during low-stimulation periods Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Emotional regulation — manages frustration or anxiety during a confrontational inmate encounter to maintain a controlled, professional tone throughout the interaction Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Crisis composure — maintains deliberate, measured decision-making during an active emergency by regulating physiological stress responses and avoiding reactive commands Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Intentional communication — pauses before responding to volatile inmate or officer behavior to select words and tone that reduce rather than escalate tension Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Environmental monitoring — sustains simultaneous awareness of physical layout, personnel locations, and behavioral cues across the entire assigned facility section during high-risk periods Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Mindful leadership modeling — teaches officers to use structured attention and emotional regulation techniques during shift briefings and post-incident debriefs Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Systemic stress awareness — identifies cumulative stress patterns across the shift team and implements scheduling or support interventions to prevent burnout and judgment degradation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
10Fortitude9 statements
Emerging
  1. Exposure persistence — continues performing assigned supervisory duties in a high-tension facility environment despite initial discomfort with confrontational situations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Routine adversity management — maintains procedural compliance during monotonous or physically demanding shifts without performance deterioration Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Incident recovery — resumes supervisory duties with stable performance following a resolved physical altercation, escape attempt, or critical incident Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Sustained accountability — maintains consistent enforcement of institutional rules under peer pressure from officers who seek leniency in enforcement Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Crisis endurance — sustains effective command presence and decision quality throughout multi-hour emergency situations involving simultaneous threats across the facility Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Moral courage — reports officer misconduct or policy violations by colleagues to command authority despite personal and professional relational costs Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Chronic stress navigation — maintains supervisory effectiveness and officer support capacity across sustained periods of understaffing, elevated incident frequency, or facility crisis Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Resilience leadership — guides a shift team through post-critical-incident recovery by modeling psychological resilience and connecting staff to appropriate support resources Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Institutional perseverance — sustains advocacy for necessary policy or safety improvements through prolonged bureaucratic resistance, maintaining documentation and formal escalation pathways Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Show O*NET source anchors38 anchors · skillscrosswalk.com

O*NET enrichment · skillscrosswalk.com

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Source anchors that ground each statement

Related titles
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RAPIDS apprenticeships
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O*NET skills
Active ListeningSpeakingCritical ThinkingMonitoringSocial PerceptivenessReading ComprehensionJudgment and Decision MakingCoordination
Knowledge domains
Public Safety and SecurityEnglish LanguageLaw and GovernmentCustomer and Personal ServiceEducation and TrainingAdministration and ManagementPsychologyComputers and Electronics
Abilities
Problem SensitivityOral ComprehensionOral ExpressionDeductive ReasoningInductive ReasoningNear Vision
Work styles
DependabilityIntegrityStress ToleranceSelf-ControlCautiousnessAttention to Detail
Technology
Data base user interface and query softwareSpreadsheet softwareOffice suite softwareElectronic mail softwarePresentation softwareWord processing software
Tasks · seed anchors for statements
  1. Take, receive, or check periodic inmate counts.
  2. Maintain order, discipline, and security within assigned areas in accordance with relevant rules, regulations,
  3. Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures, and regulations
  4. Respond to emergencies, such as escapes.
CIP education codes
43.011243.012343.039943.040143.0404

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith Durable Skills Framework. © 2026 EBSCOed.