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Janitors and Cleaners, Except Maids and Housekeeping Cleaners

SOC 37-2011.00Job Zone 3 · Medium Preparation

Keep buildings in clean and orderly condition. Perform heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish. Duties may include tending furnace and boiler, performing routine maintenance activities, notifying management of need for repairs, and cleaning snow or debris from sidewalk.

Context coveredCommercial buildings (office, retail, healthcare, education, industrial); BSC contractors and in-house facilities teams; entry custodian through lead through facilities supervisor.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Daily cleaning routine on an assigned route — execute per spec under a lead custodian's review.
  2. Cleaning chemicals and dilution ratios — apply per SDS and facility standards under supervision.
  3. PPE for the chemical and task — select and wear consistently across the shift.
  4. Vacuum cleaners, mops, buffers, and dust mops — use correctly on common floor surfaces.
  5. Restroom cleaning and stocking — perform to facility standards per cleaning frequency.
  6. Common biohazard incidents (blood, vomit, urine) — clean per bloodborne-pathogen protocol with lead oversight.
  7. Refuse and recycling — handle correctly through dock and bailing routines.
  8. Daily-task checklists — complete accurately and submit to the lead.
  9. Slip-trip-fall hazards — recognize and remediate (signage, drying, blocking) on every shift.
  10. Lockout/tagout for cleaning equipment — apply per OSHA and facility procedure.
Developing
Mid-level / Established
  1. An entire wing, floor, or building — cover independently across a routine shift.
  2. Project work (carpet extraction, hard-floor recoat, window washing) — execute reliably with reduced oversight.
  3. Equipment troubleshooting and minor repair — handle on routine vacuum, scrubber, and buffer issues.
  4. Inventory of cleaning supplies for the assigned area — manage and request reorders.
  5. Customer-facing interactions in occupied buildings — handle professionally per facility standards.
  6. Newer custodians on routes — orient during their first weeks.
  7. Specialty-area protocols (healthcare ORs, food service, classrooms) — apply within facility scope.
  8. Cleaning-process documentation — complete per facility's quality and audit systems.
  9. Schedule and shift handoffs — coordinate with cross-shift peers cleanly.
  10. Emergency-response cleanup (spills, floods, weather events) — execute as part of a team.
Proficient
Senior / Expert IC
  1. An entire building or campus zone — own across multiple shifts and worker assignments.
  2. Crew-lead responsibilities — coordinate 5-12 custodians during a shift.
  3. Project-cleaning programs (annual carpet, biannual floor strip-and-recoat) — plan and execute.
  4. Specialty certifications (cleaning management, IICRC, BICSc) — earn and apply in the practice.
  5. Customer relationships at occupied-facility level — develop trust with tenants and building staff.
  6. Newer leads and crew members — mentor on technique, equipment, and customer service.
  7. Quality audits and inspections — represent the team in walkthrough reviews.
  8. Equipment selection and minor capital recommendations — partner with management on tools.
  9. Process improvements and time studies — propose and implement at building level.
  10. Cross-functional collaboration with maintenance, security, and operations — coordinate on building-level needs.
Advanced
Lead / Principal / Executive
  1. Multi-building portfolio — supervise as area or operations supervisor.
  2. Crew hiring, training, and performance management — shape the team across multi-year horizons.
  3. Facility-management budgets and chemical/equipment purchasing — own at zone level.
  4. Customer-account relationship for BSC-contracted accounts — own through renewals and growth.
  5. Major emergency response (water damage, biohazard, post-construction cleanup) — lead with composure.
  6. Compliance programs (OSHA, EPA, healthcare cleaning standards) — own across the operation.
  7. Crew-culture and safety — set and sustain through standards, training, and example.
  8. Vendor and equipment partnerships — manage at portfolio level.
  9. Career pathways into facilities maintenance, supervisor, or operations management — develop with intent.
  10. Operating standards and quality programs — set and audit across the portfolio.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.

The Anthropic Economic Index (2026-03-24 release) doesn't show enough AI-assisted task observations for this occupation to anchor an AI-at-Work Competency Framework yet. Most physical and on-site occupations land here today; that signal may rise as more workers in this field adopt AI tools.

Pathsmith Durable Skills Framework

Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Subscriber feature

Ten durable-skill domains mapped to four proficiency/role levels for each occupation. Each statement is aligned to the Pathsmith taxonomy, derived from trusted grounding data and mapped to occupation-specific O*NET tasks and skills.

1Communication8 statements
Emerging
  1. Repair notification — reports observable maintenance needs to supervisors using basic verbal descriptions of location and condition Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Safety hazard alert — communicates identified electrical or structural hazards to building management using simple, direct language Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Cleaning schedule coordination — conveys task progress and supply needs to team leads through verbal check-ins and written logs during shift Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Occupant interaction — responds to building occupant requests or complaints about cleanliness with clear, courteous explanations of service timelines Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Incident documentation — prepares written reports detailing security observations, spills, or equipment malfunctions with accurate location and time data Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Chemical safety communication — explains proper dilution ratios and handling procedures for cleaning solutions to coworkers using correct terminology Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Cross-shift briefing — delivers structured verbal handoffs to incoming cleaning staff covering incomplete tasks, hazard areas, and supply shortages across an entire facility Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Management liaison — actively listens to facility manager directives and translates operational priorities into actionable cleaning assignments for the full janitorial team Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
2Leadership8 statements
Emerging
  1. Task initiative — begins assigned cleaning duties without prompting, demonstrating personal accountability for designated zones Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Safety ownership — takes responsibility for posting wet floor signs and securing hazard areas immediately upon identifying risks during routine cleaning Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Peer guidance — shows newer cleaning staff correct mopping techniques and restroom servicing sequences to maintain facility standards Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Supply management — takes initiative to restock cleaning carts and order supplies before shortages disrupt building service schedules Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Shift coordination — organizes task assignments across a cleaning crew to ensure full building coverage within scheduled operating hours Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Quality accountability — conducts visual walkthroughs of completed areas and redirects team members when sanitation standards are not met Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Program stewardship — leads the development and implementation of facility-wide cleaning protocols, setting performance benchmarks for the entire janitorial staff Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Crisis response leadership — directs team response to large-scale sanitation incidents such as biohazard spills or post-event cleanups, maintaining calm and decisive coordination Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
3Metacognition8 statements
Emerging
  1. Task self-monitoring — recognizes when a cleaning method is not producing acceptable results and pauses to reconsider technique before continuing Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Learning awareness — identifies personal gaps in knowledge about chemical product usage and seeks clarification from supervisors before applying unfamiliar solutions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Efficiency reflection — evaluates personal cleaning routes at the end of each shift to identify time lost to redundant movements or missed areas Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Skill tracking — monitors personal progress in operating powered floor equipment and adjusts practice focus to improve weakest techniques Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Strategy adaptation — adjusts cleaning sequence and product selection based on floor traffic patterns and surface types observed across different building zones Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Error analysis — examines instances of surface damage from incorrect chemical use to determine root cause and modify future preparation methods Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Continuous improvement planning — designs personal and team learning goals around emerging cleaning technologies and updated safety regulations, tracking progress over time Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Cognitive modeling — coaches team members to think through chemical compatibility and equipment settings before beginning tasks, embedding self-checking habits across the crew Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
4Critical Thinking8 statements
Emerging
  1. Hazard identification — distinguishes between routine dirt and potential biohazard or structural safety concerns during standard restroom and floor cleaning rounds Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Product selection reasoning — selects between available cleaning agents based on surface type and visible soiling level rather than defaulting to a single product Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Root cause assessment — evaluates recurring dirt buildup or drainage issues in specific areas to determine whether the problem requires a cleaning adjustment or a maintenance referral Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Security anomaly evaluation — assesses whether an unlocked door or unusual equipment state represents a safety risk requiring immediate action or a routine oversight Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Chemical dilution analysis — calculates correct water-to-detergent ratios for different soiling conditions and surface sensitivities to prevent material damage while achieving sanitation targets Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Priority triage — determines which cleaning tasks to address first when multiple simultaneous needs arise, weighing safety risk, occupant impact, and time constraints Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Systemic problem diagnosis — identifies patterns across building zones—such as repeated floor scuffing or persistent odor—and proposes evidence-based changes to materials, schedules, or traffic management Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Protocol evaluation — critically reviews existing cleaning procedures against current health and safety standards, recommending evidence-supported revisions to management Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
5Collaboration8 statements
Emerging
  1. Shared task completion — assists coworkers in gathering and emptying trash across high-volume building areas during peak periods without being asked Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Role awareness — understands how personal zone responsibilities connect to the broader cleaning team's building coverage plan Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Equipment sharing coordination — negotiates use of floor scrubbers and vacuums with teammates to minimize scheduling conflicts and idle time between tasks Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Cross-shift continuity — communicates unfinished tasks and supply locations clearly to the incoming shift team to maintain uninterrupted facility service Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Interdepartmental cooperation — works alongside building security and facilities maintenance staff to coordinate access, lockdown procedures, and repair response without disrupting cleaning operations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Diverse team navigation — adapts communication style and task-sharing approach when working alongside team members with varying language backgrounds and experience levels Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Multi-team project coordination — collaborates with event management, security, and building operations teams to plan and execute large-scale pre- and post-event cleaning without service gaps Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Conflict mediation — resolves disagreements between cleaning staff over zone assignments or supply allocation by facilitating fair, outcome-focused team discussions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
6Character8 statements
Emerging
  1. Punctuality and reliability — arrives for assigned shifts on time and completes all designated cleaning tasks before leaving the building zone Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Honest reporting — accurately reports the condition of restrooms, floors, and equipment rather than marking tasks complete without completing them Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Confidentiality respect — refrains from sharing or engaging with private documents, personal items, or sensitive materials encountered while cleaning office and common areas Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Ethical product use — follows chemical mixing specifications honestly, never cutting corners on dilution ratios that could compromise surface sanitation or occupant safety Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Accountability in error — acknowledges and reports accidental damage to floors, fixtures, or equipment immediately rather than concealing the incident Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Professionalism under scrutiny — maintains consistent work quality and demeanor whether or not a supervisor is present in the building Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Ethical culture modeling — demonstrates and reinforces honest reporting, safe chemical handling, and respectful conduct as non-negotiable team standards Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Integrity in safety reporting — escalates building security or health hazard observations to management even when doing so creates additional work or friction with colleagues Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
7Creativity8 statements
Emerging
  1. Improvised problem-solving — finds alternative methods to clean hard-to-reach surfaces using available tools when standard equipment is unavailable or unsuitable Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Route experimentation — tests a different room sequence during a shift to determine whether total cleaning time can be reduced without missing any areas Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Stain removal innovation — experiments with approved cleaning agent combinations to address unusual or stubborn stains on specialty floor surfaces Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Supply efficiency design — reorganizes cleaning cart layout to reduce time spent locating products and tools during restroom servicing rounds Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Scheduling optimization — redesigns daily cleaning sequence to reduce chemical cross-contamination risk between zones while maintaining full-building coverage within shift hours Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Adaptive technique development — creates modified scrubbing or mopping methods for irregularly shaped or high-traffic areas that standard procedures do not address effectively Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Process innovation — proposes and pilots new cleaning workflows or green-chemistry product substitutions that improve sanitation outcomes while reducing chemical waste Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Training material creation — develops visual guides or demonstration routines for complex tasks such as floor buffer operation or biohazard cleanup that accelerate onboarding for new staff Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
8Growth Mindset8 statements
Emerging
  1. Feedback receptivity — accepts supervisor corrections on mopping technique or chemical dilution without defensiveness and applies the adjustment immediately Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Skill curiosity — asks questions about unfamiliar equipment such as industrial vacuums or floor polishers rather than avoiding their use Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Challenge pursuit — volunteers for difficult cleaning assignments such as post-construction debris removal or deep restroom sanitation to build new competencies Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Setback recovery — returns to a task that produced unsatisfactory results, identifies what went wrong, and completes it to standard without external prompting Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Continuous skill development — actively seeks training on new floor care equipment or updated safety protocols and integrates learned practices into daily routines Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Performance benchmarking — compares current cleaning outcomes against facility standards and sets personal improvement targets for speed, thoroughness, and chemical efficiency Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Learning culture building — creates an environment where team members feel safe experimenting with new cleaning methods, sharing what did not work, and refining collective practice Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Mentorship investment — dedicates effort to developing less experienced cleaners by sharing hard-won knowledge about floor care, chemical safety, and building security procedures Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
9Mindfulness8 statements
Emerging
  1. Present-task focus — maintains attention on the current cleaning zone and avoids skipping steps in restroom servicing routines due to distraction or fatigue Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Sensory awareness — notices odors, visual cues, or sounds that indicate a spill, leak, or security concern before the issue escalates Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Emotional regulation — manages frustration when occupants create messes immediately after cleaning and re-approaches the task calmly and professionally Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Intentional chemical handling — pauses before mixing cleaning solutions to verify label specifications and container cleanliness, preventing reactive errors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Body awareness and injury prevention — monitors physical strain signals during repetitive tasks such as scrubbing and vacuuming, adjusting posture and technique to reduce injury risk Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Environmental scanning — maintains consistent situational awareness of building occupant flow, door lock status, and appliance conditions throughout the shift Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Mindful team leadership — models deliberate, unhurried attention to detail in cleaning procedures and communicates the value of mindful practice to the team as a safety and quality standard Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Stress response management — maintains composure and systematic focus during high-pressure situations such as emergency biohazard cleanup or post-incident sanitation, keeping the team grounded and effective Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
10Fortitude8 statements
Emerging
  1. Physical persistence — completes full shift cleaning responsibilities across all assigned zones despite physically demanding conditions such as heat, cold, or high-volume trash loads Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Discomfort tolerance — performs restroom sanitation and biohazard cleanup tasks fully and consistently without cutting corners due to unpleasant conditions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Schedule resilience — maintains cleaning quality and coverage when short-staffed, absorbing additional zones without allowing standards to deteriorate Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Repetition endurance — sustains attention and thoroughness during monotonous tasks such as floor vacuuming across large building areas without decline in output quality Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Crisis steadiness — remains focused and methodical when responding to urgent situations such as flooding, sewage backup, or post-accident cleanup under time pressure Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Sustained performance — maintains consistent cleaning standards across an entire multi-hour shift in high-traffic facilities without a decline in thoroughness as fatigue sets in Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Adversity leadership — guides the cleaning team through extended high-demand periods—such as multi-day post-event facility restoration—sustaining morale and output quality throughout Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Courageous escalation — reports serious building safety violations or health hazards to management even when doing so is uncomfortable or socially costly within the work environment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
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Source anchors that ground each statement

Related titles
Airport Attendant · Alley Cleaner · Blinds Cleaner · Blinds Washer · Brass Cleaner · Brass Polisher · Building Attendant · Building Custodian · Building Exterior Cleaner · Building Maintenance Custodian · Building Services Technician (Building Services Tech) · Building Services Worker
RAPIDS apprenticeships
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O*NET skills
Active ListeningSpeaking
Knowledge domains
Public Safety and SecurityAdministration and Management
Abilities
Trunk StrengthNear VisionManual DexterityStatic StrengthExtent FlexibilityOral ComprehensionOral ExpressionProblem SensitivityArm-Hand Steadiness
Work styles
DependabilityAttention to DetailCautiousnessIntegrityCooperationAchievement Orientation
Technology
Desktop communications softwareSpreadsheet softwareOffice suite softwareElectronic mail softwareWord processing softwareOperating system softwareCloud-based data access and sharing software
Tasks · seed anchors for statements
  1. Service, clean, or supply restrooms.
  2. Gather and empty trash.
  3. Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
  4. Monitor building security and safety by performing tasks such as locking doors after operating hours or checking electrical appliance use to ensure that hazards are not created.
  5. Notify managers concerning the need for major repairs or additions to building operating systems.
  6. Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
  7. Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
  8. Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees.
CIP education codes
46.040101.060101.060301.060401.060501.0606

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith Durable Skills Framework. © 2026 EBSCOed.