NSXNational Skills ExchangeSign in
Back to Framework

Parts Salespersons

SOC 41-2022.00Job Zone 2 · Some Preparationv.26.05

Context coveredThis framework covers parts counter and telephone sales roles in automotive, equipment, and industrial retail settings, from entry-level order fulfillment through senior leadership of a parts department.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Payment transactions — process cash, card, or credit authorizations under direct supervision at a parts counter.
  2. Customer inquiries — respond to basic questions about part availability using printed catalogs or computer displays in a retail parts environment.
  3. Stock orders — fill straightforward customer requests from on-hand inventory following established pick-and-pack procedures.
  4. Telephone orders — receive and record incoming parts orders accurately using a standardized order form or entry screen.
  5. Parts labeling — locate, tag, and place stock items on designated shelves following a supervisor-directed organization system.
  6. Sales slips — prepare basic sales receipts and invoices using office suite or point-of-sale software with guidance.
  7. Parts catalogs and microfiche — read and navigate lookup tools to identify stock numbers and list prices for common replacement parts.
  8. Customer complaints — escalate unresolved issues and relay back-order status updates to customers under supervisor direction.
  9. Inventory records — enter received shipments into inventory management software following step-by-step data-entry instructions.
  10. Replacement part identification — match simple customer descriptions of malfunctions to correct part numbers using reference materials.
Developing
Mid-level / Established
  1. Credit authorization — verify and process credit approvals independently, flagging exceptions to management when limits are exceeded.
  2. Back-order communication — proactively update customers on delayed or out-of-stock parts and offer suitable substitutions from available inventory.
  3. Stock replenishment — identify low-inventory conditions and place supplier orders through ERP or inventory management software with minimal oversight.
  4. Multi-line telephone handling — manage concurrent phone orders efficiently, entering details accurately into CRM software during moderate call volume.
  5. Inventory cycle counts — conduct routine stock counts, reconcile discrepancies, and adjust records in inventory management software.
  6. Sales contracts — draft complete sales agreements and credit-account paperwork in compliance with store policies and standard templates.
  7. Parts lookup — use electronic catalogs and computer displays to determine replacement part numbers and prices for a broad range of vehicle or equipment models.
  8. Malfunction diagnosis support — evaluate worn or damaged parts brought in by customers and recommend correct replacements based on visual inspection and product knowledge.
  9. Customer upselling — apply persuasion and product knowledge to suggest related accessories or consumables during routine sales transactions.
  10. Time-sensitive order fulfillment — prioritize and sequence multiple customer orders to meet promised completion times on a busy parts floor.
Proficient
Senior / Expert IC
  1. Complex payment situations — resolve charge-backs, account discrepancies, and financing questions autonomously while maintaining accurate financial records.
  2. Escalated customer complaints — independently de-escalate difficult service issues, coordinate with suppliers for resolutions, and retain customer loyalty.
  3. Special-order management — source non-stock and hard-to-find parts through alternate supplier channels, tracking orders end-to-end in ERP software.
  4. High-volume telephone sales — manage peak-period call queues without supervision, maintaining accuracy and customer satisfaction across all interactions.
  5. Inventory optimization — analyze stock turnover data using spreadsheet software and recommend stocking adjustments to reduce dead stock and fill-rate gaps.
  6. Documentation quality control — review and audit sales slips, contracts, and credit records for compliance and accuracy across the team's transactions.
  7. Advanced catalog navigation — cross-reference multiple electronic and print resources to identify superseded, interchangeable, or obsolete part numbers.
  8. Diagnostic parts consultation — assess detailed customer descriptions of complex mechanical malfunctions and determine precise replacement components without additional guidance.
  9. CRM reporting — generate and interpret customer sales history and service trend reports to support retention and targeted follow-up efforts.
  10. New product integration — evaluate incoming product lines, update pricing in inventory systems, and train colleagues on new catalog sections.
Advanced
Lead / Principal / Executive
  1. Sales strategy — develop and implement departmental sales goals, promotional plans, and pricing structures aligned with business objectives for the parts operation.
  2. Team development — coach, mentor, and assess parts counter staff on customer service techniques, product knowledge, and system proficiency.
  3. Vendor relationship management — negotiate terms, return allowances, and fill-rate agreements with parts suppliers to improve margin and service levels.
  4. Inventory investment oversight — set stocking policies, approve large purchase orders, and monitor inventory asset value against budgetary targets.
  5. Customer account program design — establish and oversee commercial account structures, credit limits, and loyalty incentives to grow wholesale business.
  6. Technology adoption — evaluate and lead implementation of new ERP, CRM, or inventory management platforms across the parts department.
  7. Performance metrics — define KPIs for sales volume, order accuracy, and customer satisfaction, reporting results to senior management with actionable analysis.
  8. Cross-functional collaboration — partner with service, purchasing, and finance departments to align parts availability with workshop demand and cash-flow planning.
  9. Compliance and audit leadership — establish internal controls for payment processing, documentation, and inventory shrinkage, ensuring regulatory and policy adherence.
  10. Organizational culture — model integrity, dependability, and customer-first values, creating a team environment that sustains high performance and low turnover.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.
Subscriber feature

Authoritative source data identified for 998 occupations

How a worker at each mastery level uses, directs, and evaluates AI tools in this occupation. Each statement cites its evidence inline; click a citation chip to verify the source.

Emerging
  1. AI-assisted parts lookup — uses a chatbot or AI search tool to retrieve basic part numbers and descriptions from a digital catalog, confirming results against physical stock before quoting the customer Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
Developing
  1. Customer inquiry response drafting — feeds details of a back-order situation or complaint into an AI writing assistant to produce a clear customer update, then reviews and personalizes the message before sending Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Inventory query delegation — directs an AI-enabled inventory system to flag out-of-stock items and suggest reorder quantities, then applies judgment on supplier selection and timing Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
Proficient
  1. Telephone order processing support — runs incoming part requests through an AI lookup tool that cross-references part numbers, compatibility data, and substitutes in real time, allowing faster and more accurate order fulfillment while the salesperson manages the customer relationship Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. Credit authorization triage — uses AI-assisted point-of-sale prompts to pre-screen payment or credit requests, escalating edge cases to a supervisor while routine transactions are completed without delay Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  3. Parts identification from descriptions — prompts an AI assistant with a customer's verbal or written description of a part to generate a shortlist of candidates, then applies trade knowledge and catalog cross-referencing to confirm the correct match Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Advanced
  1. End-to-end AI workflow orchestration — integrates AI tools across catalog lookup, inventory tracking, customer communication, and order placement into a coherent daily workflow, evaluating AI output accuracy at each step and correcting errors before they reach the customer Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. AI performance evaluation for counter operations — benchmarks AI lookup and recommendation tools against actual fill rates and customer satisfaction data, communicating findings to management and recommending tool adjustments or replacements Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  3. Complex cross-reference resolution — handles multi-part, multi-vehicle compatibility scenarios by directing an AI assistant through layered queries, reconciling conflicting results using manufacturer specifications and personal expertise, and documenting the solution for future reference Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
Evidence pack
AEI usage
Task observations: 319
Augment share: 31.9%
Time saved: 88.4%
AI autonomy: 3.07
SAFI positioning
Top skill: Speaking
Score: 48.5 / 100
Quadrant: Q2_ai_augmented
precision: exact
WEF cluster
Human-Technology Interaction
human_technology_interaction
Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.

Pathsmith Durable Skills Framework

Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Subscriber feature

Ten durable-skill domains mapped to four proficiency/role levels for each occupation. Each statement is aligned to the Pathsmith taxonomy, derived from trusted grounding data and mapped to occupation-specific O*NET tasks and skills.

1Communication8 statements
Emerging
  1. Parts inquiry response — answers basic customer questions about part availability and pricing by referencing printed catalogs or computer displays in a retail parts environment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Telephone order intake — receives and repeats back telephone orders for parts to confirm accuracy before processing O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Malfunction description clarification — asks targeted follow-up questions to translate customers' vague descriptions of mechanical problems into specific part identification needs Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Back-order status update — communicates estimated arrival timelines and alternative sourcing options to customers waiting on out-of-stock parts O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Customer complaint resolution — addresses parts complaints by listening fully, verifying order records, and delivering clear corrective action steps without escalating tension Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Cross-functional parts communication — relays accurate part specifications and stock numbers to technicians, warehouse staff, and vendors to keep repair workflows moving O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Complex parts consultation — leads detailed diagnostic conversations with commercial fleet customers or mechanics to identify non-standard replacement components across multiple vehicle or equipment systems Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Vendor negotiation communication — presents back-order situations and urgent customer needs persuasively to supplier representatives to secure expedited sourcing Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
2Leadership6 statements
Emerging
  1. Counter responsibility — takes ownership of assigned parts counter duties without requiring supervisor direction during routine customer transactions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Inventory gap flagging — proactively identifies low-stock conditions and communicates reorder needs to management before customer shortages occur Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. New staff onboarding support — guides newly hired parts counter staff through catalog lookup procedures, stock location systems, and transaction processing workflows Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Sales initiative — takes initiative to recommend complementary parts or maintenance items during customer transactions, improving order value without prompting Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Counter operations leadership — sets performance expectations for the parts counter team, coaches peers on customer service standards, and resolves escalated customer situations independently Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Process improvement leadership — identifies recurring fulfillment errors or customer friction points and drives procedural changes that improve counter efficiency and customer satisfaction Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
3Metacognition6 statements
Emerging
  1. Catalog navigation self-assessment — recognizes personal gaps in using microfiche viewers or electronic parts catalogs and seeks guidance before providing incorrect part numbers to customers Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Error pattern recognition — notices recurring mistakes in order entry or part identification and adjusts personal lookup strategies to reduce repeat errors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Knowledge gap management — identifies product lines or equipment categories where personal parts knowledge is limited and pursues targeted learning through supplier training or catalog study Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Transaction review habit — self-audits completed sales slips and stock pulls at end of shift to catch discrepancies before they affect inventory accuracy Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Expertise mapping — maintains clear awareness of personal strengths across different parts categories and deliberately routes complex inquiries through channels that match customer needs to appropriate knowledge depth Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Learning strategy refinement — evaluates which training resources, supplier bulletins, or peer knowledge sources produce the fastest skill gains and structures ongoing self-development accordingly Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
4Critical Thinking7 statements
Emerging
  1. Part number verification — cross-checks stock numbers found in catalogs against inventory records before confirming availability to customers Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Old-part inspection analysis — examines worn or damaged parts brought in by customers to identify failure mode and determine correct replacement specifications O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Substitution evaluation — assesses whether an alternative part number or aftermarket option meets the customer's functional requirements when the original part is unavailable Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Malfunction diagnosis support — evaluates customer descriptions of equipment or vehicle symptoms against known failure patterns to narrow down the correct replacement part without guessing Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Pricing discrepancy investigation — identifies mismatches between catalog pricing, system pricing, and invoiced amounts and traces the source of the error before processing payment O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Complex sourcing problem-solving — analyzes multi-part failures, obsolete part numbers, and cross-reference gaps to construct viable sourcing solutions for unusual or vintage equipment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Inventory shrinkage analysis — evaluates stock discrepancy patterns to distinguish between data entry errors, misplaced inventory, and potential loss, then recommends corrective action Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
5Collaboration6 statements
Emerging
  1. Technician coordination — communicates requested part numbers and quantities clearly to shop technicians or warehouse staff to support timely repair completion Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Supplier follow-up partnership — collaborates with purchasing staff to track back-ordered parts and relay accurate status updates to waiting customers Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Cross-department fulfillment — works with receiving, inventory, and service departments to coordinate same-day parts pulls for priority repair jobs without disrupting standard counter operations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Team stock management — shares responsibility with counter colleagues for maintaining organized bin locations, accurate labels, and current inventory counts O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Fleet account team coordination — partners with sales representatives and service managers to develop parts stocking strategies tailored to high-volume commercial customer needs Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Process alignment facilitation — leads cross-functional meetings between parts, service, and procurement teams to resolve recurring fulfillment bottlenecks and align on shared inventory standards Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
6Character6 statements
Emerging
  1. Transaction honesty — accurately records all items on sales slips and does not process unauthorized discounts or omit line items during customer transactions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Credit authorization integrity — follows established procedures for obtaining credit authorization and does not process transactions outside approved limits under customer pressure Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Customer complaint accountability — accepts responsibility for fulfillment errors, apologizes without deflection, and takes corrective action to make the customer whole Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Inventory accuracy commitment — reports stock discrepancies honestly rather than adjusting records to mask errors, supporting accurate financial and operational data Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Ethical sales conduct — declines to recommend unnecessary parts or misrepresent compatibility to close a sale, maintaining long-term customer trust over short-term transaction value Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Professional accountability modeling — demonstrates consistent ethical behavior in payment processing, inventory handling, and customer interactions that sets a visible standard for counter colleagues Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
7Creativity6 statements
Emerging
  1. Alternative lookup approach — tries multiple catalog search methods, including cross-reference tables and superseded part number chains, when initial searches return no results Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Workaround sourcing — identifies non-OEM or universal parts that meet customer specifications when proprietary parts are discontinued or unavailable Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Customer solution design — constructs multi-part solutions for customers who arrive without knowing exact part names, combining catalog research, parts inspection, and supplier knowledge Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Counter display innovation — reorganizes high-demand accessory displays or promotional parts to increase visibility and drive add-on sales during routine transactions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Sourcing network development — builds creative supplier relationships beyond standard vendor lists to locate rare or obsolete parts that competitors cannot provide Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Process improvement design — develops new counter workflows or catalog organization systems that reduce lookup time and improve first-contact resolution rates for difficult part requests Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
8Growth Mindset7 statements
Emerging
  1. Product knowledge pursuit — studies new parts catalogs, manufacturer bulletins, and supplier training materials to expand coverage of unfamiliar equipment categories Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Feedback integration — accepts corrections from supervisors or experienced colleagues on part identification errors and applies the learning to the next similar customer inquiry Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Technology adaptation — approaches new point-of-sale systems or electronic catalog platforms as learning opportunities rather than disruptions to established routines Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Skill expansion through challenge — volunteers to handle complex commercial accounts or specialty parts categories to accelerate development beyond standard counter competency Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Error-driven improvement — documents recurring part identification mistakes and uses them as a structured learning resource to build deeper mechanical and catalog knowledge Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Continuous catalog mastery — pursues advanced supplier certifications and cross-trains on additional product lines to expand personal parts expertise beyond job requirements Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Peer learning culture — shares hard-won sourcing knowledge and catalog shortcuts with counter teammates, treating team skill development as a personal performance goal Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
9Mindfulness6 statements
Emerging
  1. Transaction focus — maintains attention on one customer transaction at a time, avoiding errors in part number entry or payment processing during busy counter periods Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Customer frustration awareness — notices early signs of customer dissatisfaction during parts inquiries and adjusts communication pace and tone before the interaction escalates Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. High-volume counter composure — sustains accurate, efficient parts lookup and order processing during peak counter traffic without rushing customers or skipping verification steps Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Emotional regulation during complaints — responds to angry customers with measured, solution-focused language rather than defensive reactions, de-escalating tension at the counter Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Attentional triage — simultaneously monitors multiple active orders, back-order follow-ups, and walk-in customers, allocating attention deliberately to prevent any transaction from falling through the cracks Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Intentional customer presence — gives each customer full attentive engagement during the lookup and fulfillment process, regardless of competing counter demands, building loyalty through perceived care Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
10Fortitude6 statements
Emerging
  1. Stock shortage persistence — continues searching alternative sources and cross-reference options rather than immediately telling a customer a part is unavailable Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Difficult customer endurance — maintains professional service standards through extended interactions with dissatisfied or demanding customers without withdrawing effort or quality Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Supply chain disruption resilience — sustains customer communication and sourcing effort during prolonged back-order situations or supplier outages without abandoning open orders Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. High-pressure accuracy — delivers correct part identification and transaction processing under time pressure from impatient customers or urgent service department deadlines Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Crisis fulfillment leadership — leads counter operations through major inventory system failures, supplier disruptions, or surge demand events, keeping customer commitments intact through resourceful manual processes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Long-term account resilience — sustains service quality and sourcing effort for difficult commercial accounts over extended periods, building customer loyalty through demonstrated reliability under adverse conditions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Show O*NET source anchors56 anchors · skillscrosswalk.com

O*NET enrichment · skillscrosswalk.com

Suggest an O*NET correction

Source anchors that ground each statement

Related titles
Appliance Parts Counter Clerk · Automotive Parts Clerk (Auto Parts Clerk) · Automotive Parts Counter Associate (Auto Parts Counter Associate) · Automotive Parts Counter Person (Auto Parts Counter Person) · Automotive Parts Counterperson (Auto Parts Counterperson) · Automotive Parts Handler (Auto Parts Handler) · Automotive Parts Salesperson (Auto Parts Salesperson) · Automotive Parts Specialist (Auto Parts Specialist) · Commercial Parts Professional · Electronic Parts Salesperson · Merchandising Assistant · Parts Advisor
RAPIDS apprenticeships
—
O*NET skills
SpeakingActive ListeningPersuasionService OrientationReading ComprehensionSocial PerceptivenessCritical ThinkingMonitoringWritingJudgment and Decision MakingTime Management
Knowledge domains
Customer and Personal ServiceSales and MarketingAdministration and ManagementAdministrativeComputers and ElectronicsEnglish LanguageEconomics and AccountingProduction and ProcessingPersonnel and Human ResourcesMathematicsMechanical
Abilities
Oral ExpressionOral ComprehensionNear VisionSpeech RecognitionWritten ComprehensionSpeech ClarityInformation OrderingWritten ExpressionInductive ReasoningProblem Sensitivity
Work styles
DependabilitySocial OrientationAttention to DetailCooperationIntegrityPerseverance
Technology
Document management softwareCustomer relationship management CRM softwareInventory management softwareSpreadsheet softwareOffice suite softwareElectronic mail softwarePresentation softwareWord processing softwareEnterprise resource planning ERP softwareGraphics or photo imaging software
Tasks · seed anchors for statements
  1. Receive payment or obtain credit authorization.
  2. Assist customers, such as responding to customer complaints and updating them about back-ordered parts.
  3. Fill customer orders from stock, and place orders when requested items are out of stock.
  4. Receive and fill telephone orders for parts.
  5. Locate and label parts, and maintain inventory of stock.
  6. Prepare sales slips or sales contracts.
  7. Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
  8. Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
CIP education codes
52.180452.1907

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith Durable Skills Framework. © 2026 EBSCOed.