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Tellers

SOC 43-3071.00Job Zone 2 · Some Preparationv.26.05

Context coveredThis framework covers cash handling, check verification, transaction recording, customer service, and compliance in a retail bank branch environment from entry-level teller to branch operations lead.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Currency, coins, and checks — count by hand or with a currency-counting machine under direct supervision to prepare items for deposit at a retail bank branch.
  2. Cash drawer balance — verify and reconcile at end of shift using a calculator or adding machine with guidance from a senior teller.
  3. Deposit slips — review for accuracy and confirm that written and numerical amounts agree under close supervisor oversight at a teller window.
  4. Customer transactions — enter basic data into banking software to generate computer-generated receipts while following step-by-step branch procedures.
  5. Check endorsements and dates — examine for completeness and legibility by following a supervisor-provided verification checklist at the teller counter.
  6. Account balances — query in the banking system to confirm sufficient funds before processing a cash-out request, under direct teller supervision.
  7. Basic arithmetic calculations — apply to verify transaction totals and coin counts using a calculator in a supervised branch environment.
  8. Customer inquiries — listen attentively and direct routine questions to the appropriate staff member while learning branch service protocols.
  9. Branch security procedures — follow established protocols when handling cash at the teller window, under the guidance of a head teller.
  10. Word processing and office suite software — use to complete routine administrative forms and correspondence as assigned by branch management.
Developing
Mid-level / Established
  1. Cash drawer totals — balance currency, coin, and checks independently at shift end using branch computers and calculators with minimal oversight.
  2. Checks received for deposit — verify signatures, amounts, and account details routinely at the teller window, applying bank compliance guidelines.
  3. Bank vault cash levels — monitor daily balances and flag discrepancies to the head teller in accordance with branch security procedures.
  4. Customer transaction records — enter and update accurately in enterprise banking software, issuing receipts and maintaining an organized transaction log.
  5. Check validity — examine dates, endorsements, bank names, and payee identification across a full shift workload using standard branch verification procedures.
  6. Deposit and shipment preparation — count and package currency and coins for transfer to branch banks or the Federal Reserve Bank with routine accuracy.
  7. Minor account discrepancies — investigate and resolve straightforward errors by reviewing transaction histories and communicating clearly with customers at the counter.
  8. Time management — prioritize teller window tasks during peak service periods to maintain queue flow while sustaining accuracy standards.
  9. Electronic mail and document management software — use to track and share transaction records and customer correspondence within branch administrative workflows.
  10. Customer service interactions — apply social perceptiveness and active listening to adapt communication style to diverse customers in a retail banking setting.
Proficient
Senior / Expert IC
  1. End-of-shift cash drawer reconciliation — perform autonomously and troubleshoot calculation errors across multiple teller stations using branch accounting and spreadsheet software.
  2. Complex check verification — assess legality, identify irregularities in endorsements or dates, and make independent hold or approval decisions at the teller window.
  3. Vault cash management — audit balances, identify out-of-tolerance variances, and coordinate corrective action with operations staff to maintain branch liquidity controls.
  4. Customer account discrepancies — resolve multi-transaction errors and disputes independently by analyzing system records and applying bank policy within a retail branch environment.
  5. High-volume deposit processing — receive, verify, and record large batches of checks and cash accurately while managing concurrent teller responsibilities without supervisory guidance.
  6. Fraud indicators — recognize suspicious transaction patterns or document irregularities and escalate appropriately through branch security and public safety protocols.
  7. Regulatory compliance requirements — apply knowledge of banking regulations and internal controls consistently across all cash-handling and check-processing tasks.
  8. Teller software and ERP systems — navigate advanced features of enterprise banking platforms to research account histories and generate detailed transaction reports.
  9. Critical thinking in non-routine situations — evaluate ambiguous customer requests or unusual financial instruments and determine the correct course of action under branch policy.
  10. Written communication — compose clear account adjustment memos and customer correspondence using word processing software to document resolved discrepancies in branch records.
Advanced
Lead / Principal / Executive
  1. Branch cash-handling standards — design and implement updated teller procedures and accuracy benchmarks that align with regulatory requirements across the full branch operation.
  2. Teller team performance — mentor and coach emerging and developing tellers on reconciliation, verification, and customer service skills to elevate branch-wide accuracy rates.
  3. Vault and cash-flow strategy — oversee vault balance targets and currency order schedules, coordinating with the Federal Reserve Bank to ensure optimal branch liquidity.
  4. Operational risk and fraud prevention — lead the identification and mitigation of systemic cash-handling vulnerabilities by analyzing branch transaction data and security incident reports.
  5. Technology adoption — evaluate and champion the implementation of new accounting, document management, or ERP software that improves teller efficiency and audit compliance.
  6. Customer escalation resolution — manage complex or sensitive account disputes that exceed front-line authority, applying deep knowledge of banking policy and customer service principles.
  7. Regulatory reporting and audit readiness — ensure branch teller operations consistently meet internal audit standards and external regulatory requirements through proactive compliance oversight.
  8. Cross-functional collaboration — partner with operations, compliance, and retail management leaders to align teller workflows with broader organizational service and risk objectives.
  9. Performance metrics and reporting — develop branch-level dashboards using spreadsheet and reporting tools to track teller error rates, transaction volumes, and service quality indicators.
  10. Organizational training resources — create and deliver structured onboarding curricula and ongoing skill-development programs that prepare new tellers for Job Zone 2 responsibilities from day one.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.
Subscriber feature

Authoritative source data identified for 998 occupations

How a worker at each mastery level uses, directs, and evaluates AI tools in this occupation. Each statement cites its evidence inline; click a citation chip to verify the source.

Emerging
  1. AI-flagged transaction alerts — reviews automated notifications from the bank's AI monitoring system when discrepancies in deposit amounts or check signatures are flagged, escalating unresolved cases to a supervisor Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. Basic AI-assisted balancing — enters end-of-shift totals into AI-enabled reconciliation tools and checks whether the system's calculated balance matches the physical cash count WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Developing
  1. AI-supported fraud detection — interprets AI-generated risk scores on incoming checks and cash transactions, cross-referencing them with account history before approving or holding funds Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Guided query handling — uses an AI assistant to surface account policy details or regulatory limits during customer interactions, while retaining responsibility for communicating decisions clearly and empathetically Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
Proficient
  1. Active-listening integration with AI prompts — conducts customer conversations while referencing AI-surfaced summaries of account activity, using the data to ask targeted follow-up questions without losing conversational focus Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Currency-count verification choreography — directs currency-counting machines with AI reconciliation features through end-of-day close procedures, catches exceptions the system flags, and resolves discrepancies using judgment about likely counting errors versus system faults WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  3. Vault balance monitoring with AI dashboards — monitors real-time AI-generated vault balance reports throughout the shift and initiates cash orders or transfers when thresholds are reached, owning the decision even when the recommendation is system-generated Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
Advanced
  1. AI tool evaluation for branch workflows — assesses new AI-assisted teller platforms for accuracy, usability, and compliance fit, providing structured feedback to operations teams on which automated checks add value versus introduce error risk WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Customer exception mediation — handles complex transactions where AI systems have flagged holds or reversals, synthesizing the system's reasoning with real-time customer context and social perceptiveness to reach a compliant and service-oriented resolution Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  3. Peer coaching on human-technology interaction — trains junior tellers on how to interpret and override AI-generated alerts responsibly, establishing branch norms for when to trust automated outputs and when to escalate human judgment Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  4. Process-improvement advocacy — identifies patterns in recurring AI false positives or missed fraud flags across daily transaction data and documents findings for submission to compliance or technology teams as evidence for model retraining requests WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Evidence pack
SAFI positioning
Top skill: Active Listening
Score: 42.2 / 100
Quadrant: Q2_ai_augmented
precision: exact
WEF cluster
Human-Technology Interaction
human_technology_interaction
Sources:Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.

Pathsmith Durable Skills Framework

Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Subscriber feature

Ten durable-skill domains mapped to four proficiency/role levels for each occupation. Each statement is aligned to the Pathsmith taxonomy, derived from trusted grounding data and mapped to occupation-specific O*NET tasks and skills.

1Communication9 statements
Emerging
  1. Basic transaction explanation — describes standard deposit and withdrawal procedures to customers using clear, simple language during routine counter interactions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Account inquiry response — answers straightforward customer questions about account balances and transaction status using branch-approved scripting O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Discrepancy communication — explains deposit slip errors or check verification issues to customers in a calm, factual manner that preserves trust and minimizes confusion Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Written record accuracy — documents transaction notes and account flags in the banking system using precise, standardized language that supports downstream review O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Customer dispute resolution — conveys account discrepancy findings to customers through structured, empathetic dialogue that clarifies the issue and outlines corrective steps Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Cross-functional escalation — communicates suspicious transaction observations to supervisors and compliance staff using accurate, detail-rich verbal and written summaries O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Multilingual-context service — adjusts communication style, pacing, and vocabulary to serve customers with varying language proficiency during teller window transactions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Peer communication coaching — models and teaches effective customer-facing language and active listening techniques to new tellers during on-the-job shadowing sessions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Complex account narrative — articulates multi-step transaction histories and reconciliation findings to branch managers and auditors through organized written and verbal reports Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
2Leadership8 statements
Emerging
  1. Personal accountability in transactions — takes ownership of individual cash drawer balancing results at end of shift without prompting from supervisors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Queue awareness initiative — proactively signals to team when customer lines exceed manageable length, supporting branch flow without waiting for direction Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. New teller orientation support — guides newly hired tellers through standard transaction procedures and vault protocols during cross-training periods Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Procedure adherence modeling — demonstrates consistent compliance with check verification and cash-handling policies that sets a visible standard for peers Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Shift-level coordination — manages daily cash supply requests and vault monitoring responsibilities when lead teller is unavailable, ensuring uninterrupted branch operations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Customer escalation ownership — assumes responsibility for resolving elevated customer complaints at the teller line, preventing escalation to branch management when possible Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Teller team mentorship — leads structured knowledge-transfer sessions on fraud detection and transaction accuracy for junior tellers, raising team-wide performance benchmarks Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Process improvement leadership — identifies and champions refinements to cash-drawer balancing workflows or deposit verification routines that reduce error rates branch-wide Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
3Metacognition8 statements
Emerging
  1. Error self-detection — recognizes personal patterns in cash-counting mistakes and adjusts counting technique before supervisor intervention Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Learning strategy identification — selects specific practice methods, such as repeated cash-balancing drills, to build speed and accuracy in new transaction types Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Performance self-monitoring — tracks own cash-drawer variance frequency over time and adjusts verification habits to reduce recurring shortages or overages Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Transaction complexity calibration — assesses personal readiness to handle complex negotiable instrument transactions and seeks guidance when knowledge gaps are identified Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Cognitive load management — recognizes when simultaneous customer demands and transaction volume exceed reliable processing capacity and applies structured prioritization strategies Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Feedback integration — analyzes supervisor audit feedback on check examination errors to identify root causes and modifies verification routines accordingly Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Reflective practice modeling — articulates personal decision-making processes during fraud identification scenarios to help peers develop their own critical self-monitoring habits Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Continuous skill-gap mapping — regularly evaluates own proficiency against emerging banking technologies and regulatory changes, initiating targeted upskilling before performance gaps surface Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
4Critical Thinking9 statements
Emerging
  1. Signature verification judgment — compares customer signatures against account records and flags discrepancies for supervisor review before processing check payments O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Deposit slip arithmetic check — identifies numerical-to-written amount mismatches on deposit slips by applying basic cross-verification logic O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Insufficient-funds analysis — evaluates account balance data and pending transaction history before authorizing check cashout to prevent overdraft exposure Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Document authenticity assessment — examines check dates, endorsements, bank names, and payee information to identify potentially fraudulent or legally invalid instruments O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Suspicious transaction reasoning — applies established fraud indicators and behavioral cues to evaluate whether a customer transaction warrants a Suspicious Activity Report referral Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Discrepancy root-cause analysis — investigates account reconciliation errors by tracing transaction entry sequences, currency counts, and system records to isolate the source of the variance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Currency authenticity evaluation — assesses physical currency characteristics against counterfeit detection criteria and applies evidence-based judgment before accepting notes O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Pattern-based fraud detection — synthesizes transaction history trends, customer behavior patterns, and document anomalies across multiple accounts to surface systemic fraud risks for compliance review Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Policy interpretation — evaluates ambiguous transaction scenarios against banking regulations and branch policies to reach a reasoned, defensible decision without supervisor escalation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
5Collaboration8 statements
Emerging
  1. Vault team coordination — participates in dual-control cash vault monitoring procedures by fulfilling assigned role reliably during joint verification with a colleague Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Branch team support — assists fellow tellers with currency-counting tasks during peak transaction periods to maintain collective service levels Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Cross-functional referral collaboration — coordinates with personal bankers and loan officers to transition customers with complex service needs efficiently and without friction Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Shared balancing assistance — collaborates with lead teller to reconcile branch-wide cash totals at end of day, contributing accurate individual drawer data to the collective count O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Compliance team partnership — works cooperatively with branch compliance officers to report and document suspicious transactions, providing complete and accurate transaction context Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Customer conflict de-escalation teamwork — coordinates with branch manager and fellow tellers during heated customer disputes to resolve issues without disrupting other service interactions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Cross-branch process alignment — collaborates with tellers from other branch locations to standardize cash-handling and deposit verification best practices during regional training initiatives Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Interdepartmental fraud response — leads coordination between teller team, security, and compliance departments during active fraud or counterfeit currency events, ensuring unified response execution Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
6Character9 statements
Emerging
  1. Cash-handling integrity — handles currency and coin accurately and transparently during every transaction, maintaining zero tolerance for personal misconduct at the drawer Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Privacy respect — protects customer account information by following data confidentiality protocols during all teller window interactions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Error accountability — reports own transaction errors or cash-drawer discrepancies to supervisors promptly and honestly rather than concealing or deflecting responsibility Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Impartial service delivery — provides consistent, unbiased transaction service to all customers regardless of account size, appearance, or perceived status Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Regulatory compliance adherence — executes Bank Secrecy Act and Anti-Money Laundering procedures with full fidelity, treating compliance requirements as non-negotiable professional obligations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Ethical pressure resistance — declines to process transactions that conflict with policy or legality even when facing customer pressure, social discomfort, or time constraints Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Professional demeanor under scrutiny — maintains composure and professionalism during branch audits, cash drawer reviews, and supervisor spot checks Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Ethical culture modeling — demonstrates and vocalizes commitment to cash-handling integrity and customer trust in ways that visibly reinforce branch-wide professional standards Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Whistleblower courage — reports observed policy violations or suspicious internal behaviors through proper channels with factual documentation, prioritizing institutional integrity over social comfort Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
7Creativity8 statements
Emerging
  1. Customer explanation adaptation — invents alternative analogies or examples on the spot to explain transaction processes to customers who do not understand standard explanations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Wait-time engagement — develops small, personalized conversational approaches to improve the customer experience during unavoidable transaction processing delays Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Problem-resolution improvisation — constructs workable alternative solutions for customers when standard transaction procedures cannot fulfill an atypical service request Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Balancing error investigation — applies unconventional verification sequences when standard reconciliation methods fail to locate a cash-drawer discrepancy Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Fraud indicator recognition through novel pattern-spotting — identifies previously unobserved combinations of transaction behaviors as potential fraud signals by connecting disparate data points creatively Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Service experience personalization — tailors interaction style and product referral approaches to individual customer profiles in ways that go beyond scripted service guidelines Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Workflow innovation — designs and proposes original improvements to teller station layout, queue management, or transaction recording routines that measurably improve branch efficiency Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Training material development — creates scenario-based learning exercises from real transaction edge cases that help peers develop judgment for situations not covered by standard procedures Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
8Growth Mindset9 statements
Emerging
  1. Balancing error learning — treats end-of-shift cash-drawer variances as diagnostic opportunities rather than failures, actively seeking the source of each discrepancy Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Transaction system onboarding — engages new banking software training with persistence, practicing entry workflows repeatedly until accuracy and speed meet branch standards Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Regulatory update integration — approaches mandatory compliance training updates as valuable skill expansions rather than burdensome requirements, applying new knowledge immediately to daily transactions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Supervisor feedback utilization — incorporates specific corrective feedback from cash audit reviews into adjusted verification habits within the same or next shift Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Technology adoption resilience — embraces branch transitions to new transaction systems or currency-counting equipment by investing effort in learning curves without resistance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Difficult customer learning — reflects on challenging customer interactions to extract communication lessons that improve future service delivery under pressure Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Cross-training engagement — pursues expanded teller responsibilities such as vault management or foreign currency exchange as deliberate skill-building challenges Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Continuous certification pursuit — proactively seeks advanced banking credentials or anti-fraud training beyond minimum role requirements to deepen professional expertise Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Failure-to-success narrative sharing — openly discusses past transaction errors and the corrective adjustments made, creating a psychologically safe learning environment for the teller team Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
9Mindfulness9 statements
Emerging
  1. Transaction focus maintenance — sustains concentrated attention on individual cash-counting tasks despite ambient branch noise, customer conversations, and simultaneous activity Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Emotional tone awareness — notices own stress or frustration responses during busy transaction periods and applies brief self-regulation before engaging the next customer Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Customer cue attentiveness — observes subtle behavioral and verbal cues from customers that signal confusion, distress, or potential deceptive intent during teller window interactions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Attention reset between transactions — fully clears mental focus from the previous customer's account details before beginning each new transaction to prevent data crossover errors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. High-volume composure — maintains deliberate, methodical transaction processing during peak branch hours, resisting the cognitive shortcuts that lead to cash-count errors under pressure Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Intentional escalation pacing — pauses and consciously evaluates the full context of a customer dispute before choosing a response, avoiding reactive decisions driven by frustration Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Environmental hazard vigilance — sustains ongoing awareness of vault security, counterfeit currency indicators, and unusual customer behavior patterns throughout the full shift Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Mindful fraud alertness — maintains heightened, sustained present-moment awareness during complex or high-value transactions where inattention creates the greatest institutional risk Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Team emotional climate monitoring — recognizes stress signals in colleagues during high-pressure periods and takes intentional action to stabilize branch team composure and focus Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
10Fortitude9 statements
Emerging
  1. Repetition tolerance — sustains reliable performance accuracy across high volumes of routine deposit and withdrawal transactions without disengagement or declining attention Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Balancing setback recovery — returns to the cash-balancing task with full effort after a discrepancy is found, resisting the urge to rush or abandon verification protocols Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Difficult customer persistence — maintains professional service standards and does not withdraw from interaction when customers become frustrated, demanding, or verbally aggressive Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Audit pressure endurance — continues accurate transaction processing and documentation during unannounced branch audits without anxiety-driven errors or procedural shortcuts Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Fraud confrontation steadiness — calmly and firmly declines to process a suspected fraudulent transaction even when the customer disputes the refusal with hostility or urgency Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Sustained accuracy under volume pressure — upholds full verification discipline for check endorsements, signature matching, and account balances during the highest-volume transaction periods of the week Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Post-incident recovery — resumes normal teller operations promptly and effectively following a security incident, counterfeit currency event, or significant discrepancy investigation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Regulatory change endurance — maintains consistent compliance execution and professional stability through extended periods of banking regulation transitions, system overhauls, or branch restructuring Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Team resilience anchoring — provides visible steadiness and encouragement to the teller team during prolonged high-stress periods such as system outages or branch security events, preventing collective performance degradation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
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Source anchors that ground each statement

Related titles
Account Representative · Bank Representative · Bank Teller · Banker · Bilingual Spanish Teller · Bilingual Teller · Branch Operations Specialist · Branch Teller · Cash Management Services Teller · Cashier · Collection Teller · Commercial Teller
RAPIDS apprenticeships
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O*NET skills
Active ListeningSpeakingCritical ThinkingMonitoringSocial PerceptivenessService OrientationReading ComprehensionWritingMathematicsTime Management
Knowledge domains
Customer and Personal ServiceEnglish LanguageMathematicsEconomics and AccountingPublic Safety and Security
Abilities
Oral ComprehensionNumber FacilityOral ExpressionSpeech RecognitionSpeech ClarityProblem SensitivityInformation OrderingNear VisionWritten ComprehensionSelective Attention
Work styles
Attention to DetailIntegrityDependabilityCautiousnessCooperationSocial Orientation
Technology
Accounting softwareElectronic mail softwareDocument management softwareInternet browser softwareEnterprise resource planning ERP softwareSpreadsheet softwareOffice suite softwarePresentation softwareOperating system softwareWord processing software
Tasks · seed anchors for statements
  1. Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
  2. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  3. Monitor bank vaults to ensure cash balances are correct.
  4. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  5. Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
  6. Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
  7. Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
  8. Resolve problems or discrepancies concerning customers' accounts.
CIP education codes
52.0803

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith Durable Skills Framework. © 2026 EBSCOed.