Tellers

SOC 43-3071.00Job Zone 2 · Some Preparationv.26.05

Context coveredThis framework covers cash handling, check verification, transaction recording, customer service, and compliance in a retail bank branch environment from entry-level teller to branch operations lead.

Sources:O*NET v30.2 SkillsCrosswalk

Emerging

Entry / Apprentice

Currency, coins, and checks — count by hand or with a currency-counting machine under direct supervision to prepare items for deposit at a retail bank branch.
Cash drawer balance — verify and reconcile at end of shift using a calculator or adding machine with guidance from a senior teller.
Deposit slips — review for accuracy and confirm that written and numerical amounts agree under close supervisor oversight at a teller window.
Customer transactions — enter basic data into banking software to generate computer-generated receipts while following step-by-step branch procedures.
Check endorsements and dates — examine for completeness and legibility by following a supervisor-provided verification checklist at the teller counter.
Account balances — query in the banking system to confirm sufficient funds before processing a cash-out request, under direct teller supervision.
Basic arithmetic calculations — apply to verify transaction totals and coin counts using a calculator in a supervised branch environment.
Customer inquiries — listen attentively and direct routine questions to the appropriate staff member while learning branch service protocols.
Branch security procedures — follow established protocols when handling cash at the teller window, under the guidance of a head teller.
Word processing and office suite software — use to complete routine administrative forms and correspondence as assigned by branch management.

Developing

Mid-level / Established

Cash drawer totals — balance currency, coin, and checks independently at shift end using branch computers and calculators with minimal oversight.
Checks received for deposit — verify signatures, amounts, and account details routinely at the teller window, applying bank compliance guidelines.
Bank vault cash levels — monitor daily balances and flag discrepancies to the head teller in accordance with branch security procedures.
Customer transaction records — enter and update accurately in enterprise banking software, issuing receipts and maintaining an organized transaction log.
Check validity — examine dates, endorsements, bank names, and payee identification across a full shift workload using standard branch verification procedures.
Deposit and shipment preparation — count and package currency and coins for transfer to branch banks or the Federal Reserve Bank with routine accuracy.
Minor account discrepancies — investigate and resolve straightforward errors by reviewing transaction histories and communicating clearly with customers at the counter.
Time management — prioritize teller window tasks during peak service periods to maintain queue flow while sustaining accuracy standards.
Electronic mail and document management software — use to track and share transaction records and customer correspondence within branch administrative workflows.
Customer service interactions — apply social perceptiveness and active listening to adapt communication style to diverse customers in a retail banking setting.

Proficient

Senior / Expert IC

End-of-shift cash drawer reconciliation — perform autonomously and troubleshoot calculation errors across multiple teller stations using branch accounting and spreadsheet software.
Complex check verification — assess legality, identify irregularities in endorsements or dates, and make independent hold or approval decisions at the teller window.
Vault cash management — audit balances, identify out-of-tolerance variances, and coordinate corrective action with operations staff to maintain branch liquidity controls.
Customer account discrepancies — resolve multi-transaction errors and disputes independently by analyzing system records and applying bank policy within a retail branch environment.
High-volume deposit processing — receive, verify, and record large batches of checks and cash accurately while managing concurrent teller responsibilities without supervisory guidance.
Fraud indicators — recognize suspicious transaction patterns or document irregularities and escalate appropriately through branch security and public safety protocols.
Regulatory compliance requirements — apply knowledge of banking regulations and internal controls consistently across all cash-handling and check-processing tasks.
Teller software and ERP systems — navigate advanced features of enterprise banking platforms to research account histories and generate detailed transaction reports.
Critical thinking in non-routine situations — evaluate ambiguous customer requests or unusual financial instruments and determine the correct course of action under branch policy.
Written communication — compose clear account adjustment memos and customer correspondence using word processing software to document resolved discrepancies in branch records.

Advanced

Lead / Principal / Executive

Branch cash-handling standards — design and implement updated teller procedures and accuracy benchmarks that align with regulatory requirements across the full branch operation.
Teller team performance — mentor and coach emerging and developing tellers on reconciliation, verification, and customer service skills to elevate branch-wide accuracy rates.
Vault and cash-flow strategy — oversee vault balance targets and currency order schedules, coordinating with the Federal Reserve Bank to ensure optimal branch liquidity.
Operational risk and fraud prevention — lead the identification and mitigation of systemic cash-handling vulnerabilities by analyzing branch transaction data and security incident reports.
Technology adoption — evaluate and champion the implementation of new accounting, document management, or ERP software that improves teller efficiency and audit compliance.
Customer escalation resolution — manage complex or sensitive account disputes that exceed front-line authority, applying deep knowledge of banking policy and customer service principles.
Regulatory reporting and audit readiness — ensure branch teller operations consistently meet internal audit standards and external regulatory requirements through proactive compliance oversight.
Cross-functional collaboration — partner with operations, compliance, and retail management leaders to align teller workflows with broader organizational service and risk objectives.
Performance metrics and reporting — develop branch-level dashboards using spreadsheet and reporting tools to track teller error rates, transaction volumes, and service quality indicators.
Organizational training resources — create and deliver structured onboarding curricula and ongoing skill-development programs that prepare new tellers for Job Zone 2 responsibilities from day one.

AI-at-Work Competency Framework

Sources:Anthropic Economic Index Jadhav & Danve, 2026 WEF Skills Taxonomy

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Sources:Pathsmith™ Durable Skills O*NET v30.2

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Related titles

Account Representative · Bank Representative · Bank Teller · Banker · Bilingual Spanish Teller · Bilingual Teller · Branch Operations Specialist · Branch Teller · Cash Management Services Teller · Cashier · Collection Teller · Commercial Teller

RAPIDS apprenticeships

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O*NET skills

Active ListeningSpeakingCritical ThinkingMonitoringSocial PerceptivenessService OrientationReading ComprehensionWritingMathematicsTime Management

Knowledge domains

Customer and Personal ServiceEnglish LanguageMathematicsEconomics and AccountingPublic Safety and Security

Abilities

Oral ComprehensionNumber FacilityOral ExpressionSpeech RecognitionSpeech ClarityProblem SensitivityInformation OrderingNear VisionWritten ComprehensionSelective Attention

Work styles

Attention to DetailIntegrityDependabilityCautiousnessCooperationSocial Orientation

Technology

Accounting softwareElectronic mail softwareDocument management softwareInternet browser softwareEnterprise resource planning ERP softwareSpreadsheet softwareOffice suite softwarePresentation softwareOperating system softwareWord processing software

Tasks · seed anchors for statements

Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Monitor bank vaults to ensure cash balances are correct.
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
Resolve problems or discrepancies concerning customers' accounts.

CIP education codes

52.0803