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Cargo and Freight Agents

SOC 43-5011.00Job Zone 2 · Some Preparationv.26.05

Context coveredThis framework covers cargo and freight agent practice across domestic and international freight offices, warehouse operations, and logistics coordination environments, from entry-level document handling to executive-level carrier strategy and team leadership.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Shipping documents such as bills of lading and invoices — complete accurately under direct supervisor guidance in a freight office setting.
  2. Shipment records for goods shipped, received, and stored — enter and maintain in inventory management software with close oversight.
  3. Freight or postal rate tables — reference and apply to estimate basic shipment costs under supervision in a logistics operation.
  4. Consignees and customers — notify of freight or baggage arrival using scripted email templates and standard office communication tools.
  5. Delivery progress of assigned shipments — monitor using company tracking systems and report status updates to a senior agent.
  6. Shipping or freight paperwork — review for completeness and flag errors to a supervisor before processing in a warehouse or freight office.
  7. Basic transportation terminology and routing concepts — recognize and apply when sorting and categorizing incoming shipment requests.
  8. Office suite and word processing software — use to draft routine correspondence and format shipping-related documents under direction.
  9. Stored items — retrieve from designated warehouse locations following step-by-step retrieval procedures with minimal independent judgment.
  10. Customer inquiries about shipment status — respond to using established scripts and escalate complex issues to experienced colleagues.
Developing
Mid-level / Established
  1. Method of shipment for standard cargo — determine independently by evaluating weight, destination, and urgency in a regional freight office.
  2. Bills of lading, invoices, and customs documents — prepare routinely and review for regulatory compliance with reduced supervisory oversight.
  3. Freight rates and carrier options — compare and estimate using procurement software to select cost-effective solutions for routine shipments.
  4. Client advisories on transportation and payment methods — deliver clearly and accurately based on familiarity with standard carrier agreements.
  5. Lost or delayed shipments — trace by querying database systems and coordinating with carriers to resolve issues within normal business timelines.
  6. Shipment cost and weight records — maintain accurately across multiple active shipments using spreadsheet software in a busy cargo operation.
  7. Cargo delivery schedules — coordinate and communicate with consignees and internal teams to ensure timely pickup and delivery arrangements.
  8. Active listening and questioning techniques — apply when gathering client shipping requirements to recommend appropriate transportation solutions.
  9. Shipping regulations related to public safety and hazardous materials classifications — apply correctly when processing freight documentation.
  10. Inventory management software — use to track inbound and outbound cargo volumes and generate routine status reports for operations staff.
Proficient
Senior / Expert IC
  1. Transport arrangements with multiple freight and shipping companies — negotiate autonomously to secure favorable rates and reliable service for clients.
  2. Complex or non-standard shipment documentation including international bills of lading and export invoices — prepare and audit for full compliance.
  3. End-to-end delivery progress across a portfolio of shipments — monitor proactively and intervene to resolve bottlenecks before client impact occurs.
  4. Client consultation on multi-modal transportation strategies and payment terms — conduct independently, drawing on deep knowledge of carrier networks.
  5. Freight cost estimation models — develop and apply using ERP and spreadsheet software to support accurate quoting across diverse cargo types.
  6. Comprehensive shipment records and audit trails — maintain and reconcile across inventory management and database systems for regulatory review.
  7. Lost or damaged cargo claims — investigate thoroughly, coordinating with carriers, insurers, and clients to achieve timely resolution.
  8. Geographic routing challenges and customs requirements for cross-border shipments — analyze and resolve using knowledge of transportation law and geography.
  9. Critical thinking and deductive reasoning — apply when evaluating carrier performance data to identify systemic service issues and recommend corrective action.
  10. Junior agents and new staff — guide and demonstrate correct use of procurement and freight management software in daily freight operations.
Advanced
Lead / Principal / Executive
  1. Carrier negotiation strategies and volume contract agreements — lead at an organizational level to reduce freight costs and improve service-level outcomes.
  2. Departmental documentation standards and compliance protocols for bills of lading, invoices, and regulatory filings — establish and enforce across all staff.
  3. Organization-wide shipment tracking and performance monitoring systems — design and oversee to ensure visibility and accountability across all cargo flows.
  4. Client relationship strategy for key accounts — direct by setting service expectations, resolving escalated disputes, and securing long-term partnerships.
  5. Freight cost management and budgeting processes — lead for the department, using ERP data and trend analysis to optimize operational expenditure.
  6. Record-keeping policies and data integrity standards — develop and implement across inventory and database systems to meet audit and legal requirements.
  7. Cargo loss prevention and crisis response plans — author and execute when major shipment disruptions affect multiple clients or high-value freight.
  8. Team professional development in transportation regulations, geography, and customer service — design and deliver training programs for cargo agents at all levels.
  9. Cross-functional coordination with customs, legal, and operations leadership — lead to ensure freight activities align with public safety, law, and company strategy.
  10. Technology adoption roadmaps for freight management platforms and office automation tools — champion and oversee implementation to improve agent productivity and accuracy.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.
Subscriber feature

Authoritative source data identified for 998 occupations

How a worker at each mastery level uses, directs, and evaluates AI tools in this occupation. Each statement cites its evidence inline; click a citation chip to verify the source.

Emerging
  1. AI-generated rate lookup — queries an AI tool to retrieve approximate freight rates and carrier options, then cross-checks results against internal rate sheets before quoting clients Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  2. Shipment document drafting — uses an AI assistant to populate standard fields in bills of lading and invoices from provided shipment details, reviewing each field for accuracy before submission Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
Developing
  1. Tracking status summarization — directs an AI tool to consolidate tracking updates from multiple carriers into a single status report, freeing time for direct client communication Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Client advisory support — applies AI-generated summaries of transportation options and payment methods to inform client consultations, while retaining ownership of the final recommendation Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  3. Shipment cost estimation — uses AI to calculate weight-based freight charges and flag cost anomalies, then validates outputs against carrier tariff schedules before recording Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
Proficient
  1. Carrier negotiation preparation — uses AI to analyze historical shipment data and generate benchmark rates, then enters carrier negotiations armed with data-backed counteroffers Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Routing optimization review — evaluates AI-proposed shipment routing alternatives against service-level requirements and client constraints, selecting the optimal method and documenting the rationale Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  3. Exception handling triage — hands off routine delay and discrepancy queries to an AI assistant for initial diagnosis, then applies occupational judgment to resolve edge cases that fall outside standard patterns Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
Advanced
  1. End-to-end freight workflow orchestration — configures and oversees AI agents that handle rate retrieval, document generation, and tracking updates across a shipment lifecycle, intervening to resolve compliance or client-escalation issues that exceed AI autonomy thresholds Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. AI output quality governance — establishes verification checkpoints for AI-produced shipping documents and cost records, identifying systematic error patterns and refining prompts or workflows to improve accuracy across the team Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  3. Cross-functional AI integration coaching — trains junior agents to distinguish tasks appropriate for AI delegation from those requiring human judgment in client communication and negotiation, grounding guidance in observed automation feasibility limits Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Evidence pack
AEI usage
Task observations: 145
Augment share: 14.5%
Time saved: 93.8%
AI autonomy: 2.85
SAFI positioning
Top skill: Speaking
Score: 48.5 / 100
Quadrant: Q2_ai_augmented
precision: exact
WEF cluster
Human-Technology Interaction
human_technology_interaction
Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.

Pathsmith Durable Skills Framework

Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Subscriber feature

Ten durable-skill domains mapped to four proficiency/role levels for each occupation. Each statement is aligned to the Pathsmith taxonomy, derived from trusted grounding data and mapped to occupation-specific O*NET tasks and skills.

1Communication14 statements
Emerging
  1. Shipment status updates — conveys basic delivery progress information to customers using standard tracking terminology Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Freight documentation language — reads and interprets bills of lading and invoices with supervisor guidance to extract key shipment details Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Customer notification — contacts consignees by phone or email to relay freight arrival information using provided scripts O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Client advisement — explains transportation and payment options to shippers using clear, non-technical language suited to the customer's familiarity level Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Carrier negotiation dialogue — communicates shipment requirements and rate expectations to freight company representatives during routine negotiations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Discrepancy reporting — documents and verbally reports damaged, lost, or delayed cargo findings to supervisors and carriers with accurate detail Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  4. Written recordkeeping — composes accurate shipping records, weight logs, and cost entries in internal systems with minimal errors O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Multi-party coordination communication — conveys shipment instructions and status updates simultaneously to carriers, customs brokers, and clients while managing competing priorities Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Rate and routing explanation — articulates freight cost estimates and routing rationale to clients using geographic and carrier knowledge to justify recommendations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Regulatory communication — communicates public safety and hazardous materials requirements clearly to shippers to ensure compliance before dispatch O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  4. Trace documentation — prepares detailed written accounts of lost shipment investigations, including carrier correspondence and resolution timelines Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Client communication strategy — designs communication protocols for high-value or complex accounts that align shipment updates, exception alerts, and billing inquiries into a seamless client experience Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Cross-functional briefing — presents freight workflow bottlenecks and proposed solutions to operations leadership using data-supported narrative Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Mentored documentation standards — coaches junior agents on precise language use in shipping documents to reduce errors and claims liability Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
2Leadership11 statements
Emerging
  1. Shipment ownership — takes personal responsibility for tracking assigned freight from origin to delivery without requiring follow-up prompts Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Peer support — assists co-workers in locating misrouted shipments or interpreting unfamiliar freight codes during shared workload periods Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Problem escalation initiative — identifies delayed or at-risk shipments proactively and initiates corrective contact with carriers before client complaints arise Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Workflow prioritization — organizes daily cargo tasks by urgency and deadline, guiding own workload without supervisor direction Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. New agent orientation — guides newly hired freight agents through documentation procedures and carrier contact protocols during onboarding Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Carrier relationship stewardship — leads ongoing negotiations with freight partners to secure favorable rates and reliable service levels on behalf of the organization Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Exception management leadership — takes charge of urgent shipment crises, coordinating carriers, clients, and internal teams to resolve disruptions with minimal cargo delay Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Process ownership — assumes accountability for accuracy of all outbound and inbound records within assigned freight lanes or accounts Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Freight operations mentorship — develops and leads training sessions for cargo agents on regulatory compliance, documentation accuracy, and carrier negotiation techniques Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Strategic carrier development — leads evaluation and onboarding of new freight partners, establishing performance benchmarks and contract terms aligned with organizational goals Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Operational improvement leadership — champions workflow redesign initiatives that reduce shipment errors, cut costs, or improve delivery reliability across the team Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
3Metacognition10 statements
Emerging
  1. Self-error review — reviews own completed shipping documents against checklists to identify personal documentation mistakes before submission Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Learning reflection — identifies gaps in freight terminology or routing knowledge and seeks clarification from supervisors or reference materials Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Workflow self-monitoring — tracks own task completion pace against daily shipment volume targets and adjusts approach when falling behind Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Knowledge gap recognition — identifies unfamiliarity with specific commodity regulations or carrier requirements and pursues targeted learning before processing related shipments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Mistake pattern awareness — recognizes recurring personal errors in rate estimation or document preparation and modifies habits to reduce recurrence Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Process strategy evaluation — assesses own negotiation and routing decisions after shipment completion to determine whether better options existed and applies findings forward Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Cognitive load management — monitors personal attention capacity during high-volume periods and implements structured task-switching strategies to maintain documentation accuracy Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Learning plan execution — sets specific goals for expanding knowledge of transportation regulations or new freight software and tracks progress independently Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Reflective practice modeling — shares personal error analysis and decision-revision examples with junior agents to build a team culture of continuous self-assessment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Strategic self-benchmarking — compares own negotiation outcomes, error rates, and resolution times against industry benchmarks to identify and pursue mastery-level improvements Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
4Critical Thinking11 statements
Emerging
  1. Shipment method selection — evaluates basic factors such as weight, destination, and urgency to recommend a standard shipping method under supervisor guidance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Rate reasonableness check — compares quoted freight rates against standard schedules to identify obvious discrepancies before accepting O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Routing analysis — evaluates multiple carrier options using cost, transit time, and reliability data to select the most appropriate shipment path Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Compliance verification — examines shipping documents against regulatory requirements to identify missing or inconsistent information before dispatch Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Loss investigation — analyzes shipment tracking records, carrier logs, and handoff documentation to identify the likely point of loss or damage O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Risk assessment — evaluates high-value or time-sensitive shipments for potential delays, regulatory holds, or carrier reliability issues and proposes mitigation measures proactively Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Cost-benefit analysis — weighs expedited shipping costs against delivery deadline requirements and client budget constraints to recommend optimal solutions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Claims evidence evaluation — critically assesses carrier liability documentation, damage photos, and chain-of-custody records to determine validity and value of freight claims O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Systemic routing inefficiency identification — analyzes freight lane performance data across multiple accounts to identify structural inefficiencies and recommend carrier or routing changes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Regulatory change impact analysis — evaluates new transportation or customs regulations for operational implications and advises management on required procedural adjustments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Carrier performance critique — applies structured performance metrics to assess carrier reliability trends and supports contract renegotiation or termination decisions with evidence-based analysis Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
5Collaboration10 statements
Emerging
  1. Internal team coordination — shares incoming shipment information with warehouse and receiving staff using standardized handoff procedures Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Carrier contact support — assists senior agents in communicating with carrier representatives to confirm pickup schedules and capacity Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Cross-department freight coordination — collaborates with purchasing, warehouse, and customer service teams to align shipment scheduling with operational needs Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Shared problem-solving — works with carrier representatives and colleagues to resolve shipment delays or misdirections through coordinated corrective action Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Documentation collaboration — coordinates with customs brokers and compliance personnel to ensure accurate and complete international shipping paperwork O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Multi-stakeholder shipment management — coordinates simultaneously with clients, carriers, port authorities, and internal teams to move complex or multi-leg freight without disruption Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Conflict navigation — mediates disagreements between carriers and clients regarding delivery conditions, timing, or damage liability, maintaining productive working relationships throughout Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Team workload sharing — redistributes freight tasks among agents during volume surges or absences, ensuring no shipments miss critical deadlines Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Inter-agency collaboration leadership — leads coordination efforts with customs, border protection, and transportation authorities on complex or regulated freight movements Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Collaborative process design — partners with warehouse, IT, and logistics teams to redesign freight tracking and handoff workflows that improve accuracy across all departments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
6Character10 statements
Emerging
  1. Documentation honesty — records accurate weights, costs, and contents on shipping documents without falsifying data to meet quotas or simplify processing Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Confidentiality respect — handles client shipment data, cargo values, and business information with discretion in all communications Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Regulatory accountability — reports known compliance violations or documentation errors to supervisors rather than concealing them to avoid consequences Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Professional reliability — completes assigned freight tasks within committed timeframes and notifies stakeholders proactively when delays are unavoidable Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Ethical rate representation — presents freight cost estimates to clients with full transparency, without inflating figures for personal or departmental gain Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Claims integrity — processes freight claims based solely on verified evidence and established liability standards, resisting pressure to favor carrier or client without justification Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Safety compliance ownership — refuses to process shipments that violate public safety or hazardous materials regulations regardless of client pressure or deadline urgency Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Consistent professionalism — maintains respectful, composed conduct with clients and carriers during high-stress delivery disputes or cargo loss situations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Ethical culture reinforcement — identifies and addresses documentation or compliance shortcuts taken by colleagues, modeling and advocating for integrity standards across the team Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Whistleblower accountability — reports suspected cargo fraud, mislabeling, or regulatory violations through appropriate channels with documented evidence and professional composure Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
7Creativity9 statements
Emerging
  1. Alternative routing exploration — suggests alternate carrier or route options when primary shipment paths are unavailable, using basic geographic knowledge Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Problem notification framing — crafts customer-facing delay notifications that acknowledge the issue while proposing constructive next steps Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Cost-saving routing innovation — identifies non-standard carrier combinations or consolidation opportunities that reduce freight costs while meeting delivery requirements Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Documentation workaround design — develops practical documentation approaches for unusual cargo types or destinations not covered by standard procedures Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Shipment solution design — constructs multi-leg freight solutions for oversized, hazardous, or time-critical cargo using creative combinations of carriers, modes, and routing Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Client retention problem-solving — develops customized freight arrangements for difficult accounts that balance client expectations with carrier and regulatory constraints Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Trace investigation creativity — applies unconventional investigative approaches to locate shipments with incomplete or conflicting tracking data Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Process innovation — designs novel freight coordination workflows or tracking systems that demonstrably improve efficiency, accuracy, or client satisfaction for the broader team Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Emerging market routing — pioneers viable freight routes or carrier partnerships into new geographic markets, applying creative analysis of geography, regulation, and carrier capacity Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
8Growth Mindset10 statements
Emerging
  1. Feedback receptivity — accepts corrections on documentation errors or carrier communication missteps from supervisors without defensiveness and applies the feedback immediately Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Regulatory learning initiative — studies updated transportation regulations or carrier requirement changes independently when introduced to new freight types Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Skill expansion — pursues learning opportunities in customs brokerage, hazardous materials handling, or freight software to expand beyond current role requirements Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Setback reframing — treats lost shipment incidents or client complaints as diagnostic opportunities to improve personal tracking and documentation practices Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Carrier knowledge building — actively researches new carrier options, rate structures, and service capabilities to expand negotiation leverage over time Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Continuous improvement commitment — regularly reviews personal error logs, late delivery rates, and claim frequencies to set measurable improvement targets each quarter Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Industry change adaptation — adjusts freight coordination practices in response to new transportation regulations, carrier policy changes, or technology system updates without resistance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Peer learning engagement — seeks out experienced agents and carrier representatives to learn advanced negotiation strategies and complex routing solutions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Mastery modeling — demonstrates continuous learning behaviors visibly to junior agents by sharing recent regulatory insights, carrier discoveries, and self-corrected mistakes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Organizational learning contribution — documents personal lessons learned from freight crises and complex shipment resolutions into shared team knowledge resources Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
9Mindfulness10 statements
Emerging
  1. Documentation focus — maintains attention on individual shipping document fields during data entry to prevent transcription errors under routine office conditions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Caller presence — gives full attention to client or carrier calls, avoiding multitasking during information exchanges that affect shipment accuracy Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. High-volume attention management — applies structured task sequencing during peak shipping periods to maintain accuracy across multiple simultaneous freight transactions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Emotional regulation in disputes — manages personal frustration during carrier delays or client complaints, maintaining a measured tone throughout difficult conversations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Deadline awareness — monitors shipment cutoff times and pickup windows with sustained attention, preventing missed departures through consistent schedule tracking Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Intentional prioritization — deliberately evaluates incoming freight requests against urgency and consequence before committing to action order, rather than reacting to the loudest demand Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Stress response management — maintains decision quality and documentation accuracy during cargo emergencies, customs holds, or multi-shipment crises through deliberate self-regulation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Stakeholder attunement — detects shifts in client tone or carrier communication patterns that signal emerging problems and responds with proactive inquiry Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Team climate awareness — monitors team stress levels during high-volume periods and intervenes with workload adjustments or support before errors or burnout occur Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Mindful negotiation — applies deliberate attention to carrier representatives' language, hesitation, and framing during rate negotiations to identify leverage points and concession signals Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
10Fortitude10 statements
Emerging
  1. Deadline persistence — continues processing freight documentation through the end of shift during high-volume periods without abandoning incomplete records Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Initial adversity tolerance — accepts reassignment to unfamiliar freight categories or carrier contacts without withdrawing effort during the adjustment period Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Lost shipment persistence — sustains investigation effort across multiple days and carrier contacts to locate missing cargo without premature case closure Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Client pressure resilience — maintains accurate documentation and regulatory compliance standards when clients demand expedited processing that conflicts with required procedures Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Uncertainty navigation — continues coordinating freight movements during disruptions such as carrier strikes, weather delays, or port closures by identifying and executing contingency options Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Crisis endurance — manages sustained cargo disruption events involving multiple delayed shipments, client escalations, and carrier failures over extended periods without performance deterioration Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Regulatory pushback courage — enforces hazardous materials or customs compliance requirements against resistant clients or carriers, accepting conflict rather than compromising safety Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Systemic setback recovery — rebuilds freight coordination workflows following major operational failures such as system outages or carrier insolvency with composed, methodical action Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Organizational resilience leadership — guides the freight team through prolonged operational disruptions, maintaining morale, distributing workload, and sustaining service levels under sustained pressure Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Courageous escalation — reports systemic carrier fraud, regulatory violations, or internal compliance failures to appropriate authorities despite organizational or professional risk Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
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Source anchors that ground each statement

Related titles
Air Export Coordinator · Air Export Specialist · Air Freight Coordinator · Cargo Agent · Cargo Customer Service Agent (Cargo CS Agent) · Cargo Router · Cargo Warehouse Agent · Container Coordinator · Drop Shipment Clerk · Export Compliance Specialist · Export Coordinator · Export Specialist
RAPIDS apprenticeships
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O*NET skills
SpeakingActive ListeningCritical ThinkingReading ComprehensionTime ManagementNegotiationWritingMonitoringSocial PerceptivenessCoordinationService OrientationComplex Problem Solving
Knowledge domains
TransportationGeographyPublic Safety and SecurityEnglish LanguageAdministration and ManagementEducation and TrainingLaw and GovernmentTelecommunicationsCustomer and Personal ServiceAdministrativeCommunications and Media
Abilities
Oral ExpressionOral ComprehensionWritten ComprehensionNear VisionWritten ExpressionProblem SensitivityDeductive ReasoningInductive ReasoningCategory FlexibilitySelective Attention
Work styles
DependabilityAttention to DetailIntegrityAdaptabilityCooperationCautiousness
Technology
Procurement softwareOffice suite softwareData base user interface and query softwareElectronic mail softwareSpreadsheet softwareWord processing softwarePresentation softwareOperating system softwareInventory management softwareEnterprise resource planning ERP software
Tasks · seed anchors for statements
  1. Negotiate and arrange transport of goods with shipping or freight companies.
  2. Determine method of shipment and prepare bills of lading, invoices, and other shipping documents.
  3. Track delivery progress of shipments.
  4. Advise clients on transportation and payment methods.
  5. Estimate freight or postal rates and record shipment costs and weights.
  6. Keep records of all goods shipped, received, and stored.
  7. Notify consignees, passengers, or customers of freight or baggage arrival and arrange for delivery.
  8. Retrieve stored items and trace lost shipments as necessary.
CIP education codes
52.040852.0410

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith Durable Skills Framework. © 2026 EBSCOed.