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Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

SOC 43-6014.00Job Zone 2 · Some Preparationv.26.05

Context coveredThis framework covers general office and administrative support work performed in business, government, and institutional settings where secretaries and administrative assistants manage communications, scheduling, records, and office technology across a range of organizational sizes and industries.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Incoming telephone calls — answer promptly and relay accurate messages to the appropriate staff member under direct supervisor guidance in a general office setting.
  2. Office visitors and callers — greet courteously and direct to the correct department or individual by following established front-desk protocols.
  3. Basic word processing software — use to draft simple correspondence and memos under close supervision in a standard administrative role.
  4. Office equipment such as copiers and fax machines — operate for routine reproduction and transmission tasks following posted instructions in a shared office environment.
  5. Paper and electronic filing systems — place and retrieve documents accurately by adhering to a pre-defined organizational scheme established by senior staff.
  6. Appointment scheduling tools — enter and confirm client or supervisor appointments into a shared calendar system under direct instruction.
  7. Database entry forms — input data accurately into existing database templates following supervisor-provided guidelines in an office administrative environment.
  8. Email correspondence — send and receive routine internal messages using standard office email platforms under guidance from a supervisor.
  9. Written office instructions and standard operating procedures — read and apply to complete assigned clerical tasks with accuracy in a general business setting.
  10. Common office supplies and workspace — organize and maintain in a tidy, functional condition by following established housekeeping standards for the front office.
Developing
Mid-level / Established
  1. Multi-line telephone systems — manage incoming call routing, take detailed messages, and transfer callers independently during moderately busy office hours.
  2. Visitor inquiries and customer service interactions — handle with professionalism and resolve routine concerns without supervisor intervention in a business office environment.
  3. Departmental databases — create, update, and query records routinely using database user interface software to support ongoing administrative operations.
  4. Word processing and desktop publishing software — produce well-formatted reports, letters, and internal documents with minimal proofreading support from others.
  5. Electronic mail systems — coordinate information flow between internal departments and external contacts by organizing, prioritizing, and responding to messages in a timely manner.
  6. Paper and electronic filing systems — maintain and update comprehensively, including indexing new categories of records to reflect evolving office needs.
  7. Office equipment malfunctions — identify and report promptly, and coordinate repair or temporary workaround arrangements to minimize workflow disruption.
  8. Scheduling conflicts for multiple supervisors or teams — recognize and resolve by applying sound time-management judgment within a fast-paced administrative environment.
  9. Written business communications — compose clear, grammatically correct emails and memos independently, applying standard business-writing conventions for an office audience.
  10. Competing administrative deadlines — prioritize and manage simultaneously by applying self-directed time-management practices in a general office environment.
Proficient
Senior / Expert IC
  1. Complex multi-stakeholder scheduling — design and maintain across several supervisors and external clients, anticipating conflicts and proposing solutions autonomously in a busy corporate office.
  2. Office information systems including databases and document management platforms — administer end-to-end, ensuring data integrity and consistent record-keeping across the department.
  3. Non-routine caller and visitor situations — assess and resolve independently, applying critical thinking and social perceptiveness to de-escalate concerns and redirect appropriately.
  4. Comprehensive electronic filing architecture — establish and refine for a department, selecting logical classification schemes that improve retrieval speed and compliance in a regulated business environment.
  5. Advanced word processing, graphics, and desktop publishing tools — utilize to produce high-quality presentations, reports, and communications that meet professional organizational standards.
  6. Cross-departmental email coordination — manage systematically, ensuring timely and accurate information flow between internal teams and external organizations without supervisory oversight.
  7. Administrative process gaps or inefficiencies — identify through ongoing monitoring and recommend practical improvements to procedures in a general business office context.
  8. Human resources software and portal systems — use to maintain employee attendance records, onboarding documents, and related administrative data with accuracy and confidentiality.
  9. Judgment calls on information sensitivity and disclosure — apply independently by evaluating caller or visitor requests against organizational policies and integrity standards.
  10. New office staff and temporary employees — guide through established administrative procedures, demonstrating correct use of office equipment, filing systems, and scheduling tools.
Advanced
Lead / Principal / Executive
  1. Office-wide administrative procedures and standards — develop and document comprehensively, establishing best practices that govern all clerical and support functions across the organization.
  2. Administrative support team operations — lead day-to-day, assigning tasks, setting performance expectations, and coaching staff to maintain high-quality service delivery in a multi-function office.
  3. Organization-level scheduling and calendar systems — oversee and optimize, designing protocols that coordinate executive, departmental, and external appointment needs at scale.
  4. Technology adoption for office productivity tools — evaluate, recommend, and champion new database, document management, or communication platforms that improve organizational efficiency.
  5. Cross-organizational information flow and correspondence standards — set policy for, ensuring consistency, professionalism, and compliance across all written and electronic communications.
  6. Administrative budget requirements and vendor relationships — manage for the office support function, negotiating service agreements for equipment maintenance and supplies within organizational guidelines.
  7. Staff training curriculum for administrative competencies — design and deliver, building team capability in customer service, software use, filing practices, and professional communication.
  8. Organizational records management and compliance requirements — interpret and enforce, ensuring filing systems and data retention practices meet applicable regulatory and internal audit standards.
  9. Strategic improvements to front-office operations — identify through analysis of recurring issues and implement solutions that enhance the visitor and caller experience at an organizational level.
  10. Institutional knowledge of administrative systems and organizational culture — transfer systematically to new hires and successors, ensuring continuity of high-quality support functions over time.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.
Subscriber feature

Authoritative source data identified for 998 occupations

How a worker at each mastery level uses, directs, and evaluates AI tools in this occupation. Each statement cites its evidence inline; click a citation chip to verify the source.

Emerging
  1. AI-assisted drafting — uses an AI writing tool to generate first-draft emails and standard correspondence, then reviews and corrects the output before sending Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  2. Routine inquiry response — pastes common caller or visitor questions into an AI chat interface to retrieve suggested replies, then delivers the answer personally after confirming accuracy Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Developing
  1. Database entry support — directs an AI tool to format, clean, and batch-enter structured information into office databases, while personally verifying each record for accuracy Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. Meeting and schedule coordination — uses AI-generated scheduling suggestions and draft calendar invites as a starting point, then applies judgment about priorities and participant needs before confirming arrangements WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  3. Document summarization — hands off lengthy incoming correspondence or reports to an AI tool for summarization, then reads the original to confirm the summary before routing it to the appropriate person Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
Proficient
  1. Multi-task workload orchestration — coordinates several concurrent AI-assisted workflows (drafting, scheduling, data entry) across a single shift, retaining personal accountability for accuracy and tone on each output Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Caller and visitor triage augmentation — uses AI-generated scripts and FAQ databases to handle high-volume inquiries more efficiently, while preserving active-listening judgment for ambiguous or sensitive situations Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  3. Template and form automation — builds and maintains AI-assisted document templates for recurring office forms, reducing manual rekeying and standardizing output quality across the team Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  4. Equipment and logistics coordination — uses AI tools to draft vendor communications and track repair tickets for office equipment malfunctions, following up personally to confirm resolution WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Advanced
  1. AI workflow design for the office — architects end-to-end AI-assisted processes for correspondence management, database upkeep, and scheduling, then trains colleagues on correct use and quality-checking steps Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Output quality governance — establishes and enforces review checkpoints for all AI-generated administrative deliverables, ensuring tone, accuracy, and confidentiality standards are met before distribution Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  3. Augmentation boundary setting — identifies which administrative tasks (sensitive visitor inquiries, nuanced caller escalations) fall outside appropriate AI delegation and documents clear hand-off protocols for the team Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Evidence pack
AEI usage
Task observations: 13131
Augment share: 95%
Time saved: 93.3%
AI autonomy: 2.75
SAFI positioning
Top skill: Active Listening
Score: 42.2 / 100
Quadrant: Q2_ai_augmented
precision: exact
WEF cluster
Human-Technology Interaction
human_technology_interaction
Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.

Pathsmith Durable Skills Framework

Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Subscriber feature

Ten durable-skill domains mapped to four proficiency/role levels for each occupation. Each statement is aligned to the Pathsmith taxonomy, derived from trusted grounding data and mapped to occupation-specific O*NET tasks and skills.

1Communication11 statements
Emerging
  1. Telephone response — answers incoming calls using standard greeting scripts and routes callers to appropriate staff members Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Visitor intake communication — greets walk-in visitors and gathers basic inquiry information before directing them to the correct department O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Written message relay — transcribes caller messages accurately and delivers them to intended recipients without distortion Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Caller inquiry handling — responds to routine caller questions using available reference materials and organizational knowledge without escalating unnecessarily Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Email correspondence — drafts clear, grammatically correct internal and external emails using appropriate tone and standard office language Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Appointment confirmation communication — contacts clients and supervisors to confirm, reschedule, or cancel scheduled appointments using professional verbal and written formats O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Multi-audience written documents — composes memos, reports, and correspondence tailored to the knowledge level and needs of diverse internal and external recipients Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Information flow coordination — manages the distribution of time-sensitive communications across departments, ensuring accuracy and appropriate routing Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Active listening in intake — extracts complete and accurate information from callers and visitors by asking clarifying questions and confirming understanding before acting Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Office communication standards — establishes templates, scripts, and protocols for routine correspondence and call handling that improve consistency across the administrative team Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Cross-organizational liaison communication — serves as the primary point of contact between the organization and external partners, translating organizational needs into clear, professional exchanges Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
2Leadership8 statements
Emerging
  1. Task initiative — identifies routine office needs such as low supply levels or equipment malfunctions and reports them to supervisors without waiting to be directed Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Peer orientation — assists newly onboarded administrative staff in locating filing systems, office equipment, and standard procedures Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Workflow self-direction — organizes own daily task queue including scheduling, filing, and correspondence without requiring supervisory assignment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Equipment responsibility — takes ownership of arranging repairs and coordinating vendor visits when office equipment malfunctions O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Office process stewardship — monitors overall administrative workflow and proactively flags bottlenecks in scheduling, filing, or communication routing to supervisors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Informal team coordination — guides temporary staff or student workers through standard office procedures, modeling correct use of filing systems and phone protocols Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Administrative systems leadership — leads the design or redesign of office filing, scheduling, or database systems and trains staff on implementation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Organizational accountability — takes responsibility for the accuracy and timeliness of all administrative outputs within the office, elevating team performance standards through example and feedback Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
3Metacognition8 statements
Emerging
  1. Task gap awareness — recognizes when a requested task exceeds current knowledge of office software or procedures and seeks clarification before proceeding Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Error self-detection — reviews completed data entries or correspondence for obvious mistakes before submitting or filing Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Workload self-assessment — evaluates own daily task load against deadlines and adjusts priorities to prevent missed commitments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Learning strategy application — identifies which training resources, manuals, or colleagues to consult when encountering unfamiliar software functions or filing requirements Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Process reflection — evaluates recurring administrative errors or inefficiencies in own work patterns and adjusts procedures to reduce repetition Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Skill gap planning — identifies specific administrative software or organizational skills that would improve performance and seeks out relevant training opportunities Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Cognitive workflow modeling — articulates the reasoning behind own administrative systems and task-management strategies in ways that help others adopt more effective approaches Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Continuous self-audit — regularly benchmarks own administrative output quality, turnaround time, and accuracy against organizational standards and adjusts practices proactively Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
4Critical Thinking8 statements
Emerging
  1. Caller routing analysis — determines the correct staff member or department to receive a call or visitor inquiry based on the nature of the request Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Document accuracy checking — compares entered database information against source documents to identify discrepancies before finalizing records Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Scheduling conflict identification — reviews appointment calendars for overlapping commitments and proposes resolution options before conflicts cause disruption Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Filing system logic application — applies established filing taxonomy to ambiguous documents by evaluating content and purpose rather than defaulting to miscellaneous categories Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Information reliability evaluation — assesses incoming written and verbal information for completeness and consistency before entering it into databases or distributing it internally Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Procedure gap recognition — identifies situations where existing administrative procedures do not cover a specific scenario and escalates with a recommended course of action Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Administrative process analysis — evaluates current filing, scheduling, and communication systems against organizational goals, identifying structural inefficiencies and recommending evidence-based improvements Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Judgment-based exception handling — resolves non-routine administrative situations by weighing organizational priorities, stakeholder needs, and available resources without requiring supervisory input Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
5Collaboration8 statements
Emerging
  1. Departmental support assistance — fulfills information requests from colleagues in other departments by locating and forwarding relevant documents or contact details Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Shared calendar participation — inputs own-scheduled appointments into shared calendaring systems to maintain visibility for supervisors and team members O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Cross-functional scheduling coordination — aligns appointment and meeting schedules across multiple staff members or departments by negotiating availability and confirming logistics Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Shared filing system maintenance — updates and organizes shared electronic and paper filing systems in ways that support all users' access needs O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Information flow partnership — coordinates with staff across units to ensure that correspondence, reports, and records move accurately and on time between all relevant parties Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Multi-stakeholder request management — balances simultaneous administrative requests from multiple supervisors or departments by communicating capacity and negotiating realistic timelines Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Office-wide coordination facilitation — serves as the central administrative hub connecting staff, visitors, vendors, and external organizations through proactive and reliable information management Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Collaborative systems improvement — engages colleagues from multiple departments in reviewing and refining shared administrative processes, incorporating diverse input into practical solutions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
6Character8 statements
Emerging
  1. Confidentiality awareness — handles personnel files, correspondence, and visitor information with basic discretion and does not share sensitive content with unauthorized parties Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Attendance and punctuality — maintains consistent presence and readiness at the workstation to ensure uninterrupted telephone and visitor coverage Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Data integrity practice — enters information into databases completely and accurately, correcting discovered errors promptly and transparently rather than leaving them unaddressed Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Professional conduct maintenance — interacts with all callers, visitors, and colleagues using respectful, patient, and non-judgmental communication regardless of situation difficulty Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Accountability in task completion — acknowledges missed deadlines or errors in administrative outputs directly to supervisors and implements corrective steps without deflecting responsibility Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Ethical information handling — manages access to organizational records and correspondence in strict alignment with privacy policies and organizational confidentiality expectations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Integrity modeling — demonstrates consistent ethical behavior in records management, communication, and resource use that establishes a professional standard others in the office observe and emulate Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Trust-based stakeholder relationships — builds a reputation for reliability and discretion with supervisors, clients, and colleagues that makes the administrative function a dependable organizational anchor Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
7Creativity8 statements
Emerging
  1. Template adaptation — modifies existing correspondence templates or form letters to fit non-standard situations while preserving organizational formatting requirements Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Problem workaround identification — proposes basic alternative approaches when standard equipment or software is temporarily unavailable, such as using a different printer or format Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Filing system customization — develops logical subfolder structures or labeling conventions within established filing frameworks to improve document retrieval speed Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Communication format improvement — reformats recurring memos or reports to improve readability and reduce the time supervisors spend interpreting administrative documents Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Database organization innovation — designs data entry field structures or tagging systems that improve searchability and reduce duplicate records in administrative databases Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Scheduling solution design — creates appointment management approaches, such as buffer times or grouped booking windows, that reduce scheduling conflicts and improve workflow Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Administrative workflow reinvention — redesigns multi-step office processes such as visitor check-in, mail distribution, or supply ordering using creative, low-friction solutions that reduce staff burden Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Office communication system innovation — conceives and implements new templates, routing protocols, or communication channels that demonstrably improve information accuracy and response speed across the organization Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
8Growth Mindset8 statements
Emerging
  1. New software engagement — attempts to learn unfamiliar office software features by exploring menus and help documentation before asking for assistance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Feedback receptivity — accepts corrections from supervisors on correspondence formatting, filing procedures, or telephone scripts without defensiveness Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Skill expansion pursuit — voluntarily learns additional office software functions or administrative procedures beyond current role requirements to increase usefulness to the team Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Error-to-learning conversion — treats data entry mistakes or miscommunications as diagnostic information and adjusts habits to prevent recurrence Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Procedure update adoption — incorporates changes to filing systems, software platforms, or scheduling tools into daily practice quickly and without resistance when organizational needs shift Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Challenge-seeking behavior — requests assignments involving unfamiliar administrative tasks or systems to build broader office competency Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Continuous improvement leadership — actively pursues external training, professional resources, or peer learning opportunities in administrative technology and office management, sharing acquired knowledge with colleagues Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Organizational adaptability modeling — demonstrates visible openness to systemic changes in office procedures or technology during transitions, reducing team resistance and accelerating adoption Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
9Mindfulness8 statements
Emerging
  1. Interruption management — returns focus to priority tasks such as data entry or correspondence after handling unplanned phone or visitor interruptions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Tone awareness — monitors own verbal tone when handling frustrated callers or visitors and maintains a calm, courteous register throughout the interaction Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Attention to detail practice — applies deliberate focus during database entry and document filing to reduce transcription errors and misfiled records Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Workload pressure regulation — maintains composure and systematic task execution during high-volume periods such as peak scheduling times or large correspondence deadlines Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Intentional communication pacing — slows down intake conversations with callers or visitors to ensure complete information is captured before acting, rather than rushing to resolution Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Proactive situational awareness — monitors the office environment for signals of emerging issues such as equipment errors, scheduling gaps, or unmet visitor needs before they escalate Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Emotional regulation under pressure — sustains professional composure and attentive service quality during sustained high-demand periods, difficult interactions, or organizational disruptions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Mindful administrative stewardship — brings consistent intentionality to records accuracy, communication clarity, and service quality in ways that prevent downstream errors and build organizational trust Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
10Fortitude8 statements
Emerging
  1. Repetitive task persistence — completes high-volume filing, data entry, or correspondence tasks fully and accurately despite the repetitive nature of the work Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Uncertainty tolerance — continues executing routine administrative duties calmly when organizational changes or unclear instructions create temporary ambiguity Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Deadline maintenance under pressure — sustains pace and accuracy on scheduling, database updates, and correspondence during periods of compressed timelines or staff absence Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Equipment failure resilience — continues administrative operations using backup procedures when primary office equipment malfunctions, without halting workflow while repairs are arranged O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Sustained service delivery — maintains reliable telephone coverage, visitor reception, and correspondence management throughout full workdays including high-interruption periods Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Conflict navigation persistence — continues professional, solution-oriented engagement with difficult callers or demanding staff members without withdrawing or escalating unnecessarily Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Organizational stability anchoring — maintains full administrative function continuity during periods of staff turnover, system transitions, or organizational disruption, preventing service gaps through personal reliability Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Long-term excellence under routine — sustains high accuracy, professionalism, and initiative across extended periods of administratively demanding work, resisting complacency and modeling endurance for colleagues Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Show O*NET source anchors50 anchors · skillscrosswalk.com

O*NET enrichment · skillscrosswalk.com

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Source anchors that ground each statement

Related titles
Administrative Assistant · Administrative Assistant (Admin Assistant) · Administrative Associate · Administrative Clerk · Administrative Coordinator · Administrative Liaison · Administrative Resources Associate · Administrative Secretary (Admin Secretary) · Administrative Specialist (Admin Specialist) · Administrative Support Assistant (ASA) · Administrative Support Specialist · Administrative Technician
RAPIDS apprenticeships
0277 · Administrative Assistant
O*NET skills
Active ListeningSpeakingReading ComprehensionWritingService OrientationTime ManagementCoordinationMonitoringCritical ThinkingSocial PerceptivenessJudgment and Decision Making
Knowledge domains
AdministrativeEnglish LanguageComputers and ElectronicsCustomer and Personal ServiceAdministration and Management
Abilities
Written ComprehensionOral ComprehensionOral ExpressionWritten ExpressionNear VisionSpeech RecognitionSpeech ClarityInformation OrderingProblem SensitivityDeductive Reasoning
Work styles
DependabilityAttention to DetailCooperationSocial OrientationIntegritySelf-Control
Technology
Word processing softwareDocument management softwareGraphics or photo imaging softwareWeb page creation and editing softwareDesktop publishing softwareHuman resources softwareData base user interface and query softwareData base management system softwarePortal server softwareWeb platform development software
Tasks · seed anchors for statements
  1. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  2. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  3. Create, maintain, and enter information into databases.
  4. Use computers for various applications, such as database management or word processing.
  5. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  6. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  7. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  8. Schedule and confirm appointments for clients, customers, or supervisors.
CIP education codes
52.040152.0402

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith Durable Skills Framework. © 2026 EBSCOed.