Word Processors and Typists

SOC 43-9022.00Job Zone 2 · Some Preparationv.26.05

Context coveredThis framework covers document production, formatting, filing, and clerical support tasks performed in general office and administrative support environments, calibrated to Job Zone 2 roles using standard word processing, document management, and office suite technologies.

Sources:O*NET v30.2 SkillsCrosswalk

Emerging

Entry / Apprentice

Typed documents and correspondence — produce from clear written drafts under direct supervision using office word processing software.
Spelling, grammar, and punctuation errors — identify and flag in completed documents using built-in spell-check tools in a supervised office setting.
Completed documents — save and file to designated folders on a computer hard drive following an established naming convention provided by a supervisor.
Printed copies and photocopies — produce by operating office printers and copiers under guidance in a general office environment.
Envelope addresses and mailing labels — prepare using a word processor or typewriter following a template provided in a clerical support role.
Incoming and outgoing mail — sort and distribute to correct recipients under direction in a standard office setting.
Electronic documents — transmit via email to designated recipients following step-by-step instructions in an office support role.
Typed materials and source documents — gather and arrange in the correct order before keying, following written instructions from a supervisor.
Telephone calls — answer and transfer to appropriate staff members using a basic multi-line phone system in a clerical environment.
Office suite software — navigate core features such as word processing and email at a basic level to complete assigned typing tasks in an entry-level administrative role.

Developing

Mid-level / Established

Correspondence, reports, and routine documents — type accurately from rough drafts, corrected copies, or voice recordings with minimal supervision in a busy office environment.
Completed documents — review independently for spelling, grammar, punctuation, and formatting consistency before submission in a standard administrative role.
Computer-based filing systems — maintain by storing, retrieving, updating, and deleting documents in an organized manner to support office workflow.
Outgoing faxes and electronic file transmissions — prepare and send to correct recipients, confirming successful delivery in a general clerical setting.
Envelope labels and mailing materials — generate in volume using mail-merge features of office suite software to support routine office mailings.
Time-sensitive documents and competing tasks — prioritize and manage to meet daily deadlines with limited oversight in an office support position.
Dictated or recorded audio content — transcribe accurately into formatted text documents using word processing software in an administrative environment.
Document management software — use to file, tag, and retrieve records efficiently within an established office document management system.
Spreadsheet and database software — enter and update data accurately to support administrative reporting and record-keeping tasks in a clerical role.
Routine clerical duties including errands and supply requests — coordinate and complete dependably to contribute to smooth office operations.

Proficient

Senior / Expert IC

Complex multi-page reports and technical documents — format and produce to professional standards autonomously from varied source materials in a high-volume administrative environment.
Document quality — audit independently for accuracy, consistency, and compliance with organizational style guides before final distribution in a professional office setting.
Office filing systems — design, organize, and continuously improve to ensure reliable retrieval of active and archived documents across an administrative department.
Non-routine transmission and delivery requirements — troubleshoot and resolve, selecting appropriate electronic or physical channels to meet urgent or sensitive deadlines.
Desktop publishing and presentation software — apply to produce polished, visually formatted documents, reports, and presentations that meet organizational standards.
CRM and database software — query and update to generate customized correspondence, mailing lists, and client records supporting office-wide administrative needs.
Incoming dictation, voice recordings, and handwritten drafts — interpret and transcribe accurately under ambiguous conditions, exercising independent judgment on formatting and structure.
Confidentiality and data integrity standards — uphold consistently when handling sensitive documents, correspondence, and personnel records in a professional administrative role.
Office suite and document management tools — guide colleagues in their effective use, troubleshooting common issues and sharing best practices in a team environment.
Workload and document production timelines — plan and self-manage across multiple simultaneous assignments to meet organizational priorities without supervisory direction.

Advanced

Lead / Principal / Executive

Office-wide document production standards and style guides — develop and implement to ensure consistency and professionalism across all typed and processed materials.
Clerical and typing workflows — redesign and optimize by introducing improved software tools, templates, and processes to increase team efficiency and output quality.
Incoming staff and new hires in word processing roles — mentor and train on software tools, formatting standards, and quality-checking procedures in an administrative setting.
Document management systems — select, configure, and govern at the departmental level to support secure storage, version control, and compliance requirements.
Cross-functional correspondence and reporting processes — lead and coordinate among multiple departments to ensure accurate, timely, and consistent document production.
Technology adoption decisions for office software — evaluate and recommend upgrades to word processing, database, and desktop publishing tools to meet evolving organizational needs.
Administrative support service standards — set and monitor performance benchmarks for accuracy, turnaround time, and customer service within the clerical support function.
Sensitive and executive-level documents — manage production and distribution with the highest levels of discretion, accuracy, and confidentiality in a professional organization.
Audit and compliance reviews of document handling practices — conduct periodically to identify risks, address gaps, and uphold organizational and regulatory standards.
Strategic improvements to clerical operations — propose and champion to senior leadership, using evidence from productivity metrics and quality assessments to support recommendations.

AI-at-Work Competency Framework

Sources:Anthropic Economic Index Jadhav & Danve, 2026 WEF Skills Taxonomy

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Developing
Proficient
Advanced

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Sources:Pathsmith™ Durable Skills O*NET v30.2

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Source anchors that ground each statement

Related titles

Account Clerk Typist · Addresser · Bordereau Clerk · Clerk Specialist · Clerk Typist · Continuity Clerk · Court Stenographer · Data Transcriber · Dictaphone Typist · Document Processor · Ediphone Operator · Electromatic Typist

RAPIDS apprenticeships

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O*NET skills

Reading ComprehensionActive ListeningWritingSpeakingMonitoringTime Management

Knowledge domains

AdministrativeEnglish LanguageCustomer and Personal ServiceComputers and Electronics

Abilities

Near VisionWritten ComprehensionSpeech RecognitionOral ComprehensionWritten ExpressionOral ExpressionWrist-Finger SpeedInformation OrderingFinger DexteritySpeech Clarity

Work styles

Attention to DetailDependabilityIntegrityCautiousnessCooperationAchievement Orientation

Technology

Customer relationship management CRM softwareDocument management softwareOffice suite softwareData base user interface and query softwareElectronic mail softwareAccounting softwareSpreadsheet softwarePresentation softwareDesktop publishing softwareProcess mapping and design software

Tasks · seed anchors for statements

Perform other clerical duties, such as answering telephone, sorting and distributing mail, running errands or sending faxes.
Check completed work for spelling, grammar, punctuation, and format.
File and store completed documents on computer hard drive or disk, or maintain a computer filing system to store, retrieve, update, and delete documents.
Print and make copies of work.
Transmit work electronically to other locations.
Address envelopes or prepare envelope labels, using typewriter or computer.
Type correspondence, reports, text and other written material from rough drafts, corrected copies, voice recordings, dictation, or previous versions, using a computer, word processor, or typewriter.
Gather, register, and arrange the material to be typed, following instructions.

CIP education codes

11.060252.0408