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Word Processors and Typists

SOC 43-9022.00Job Zone 2 · Some Preparationv.26.05

Context coveredThis framework covers document production, formatting, filing, and clerical support tasks performed in general office and administrative support environments, calibrated to Job Zone 2 roles using standard word processing, document management, and office suite technologies.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Typed documents and correspondence — produce from clear written drafts under direct supervision using office word processing software.
  2. Spelling, grammar, and punctuation errors — identify and flag in completed documents using built-in spell-check tools in a supervised office setting.
  3. Completed documents — save and file to designated folders on a computer hard drive following an established naming convention provided by a supervisor.
  4. Printed copies and photocopies — produce by operating office printers and copiers under guidance in a general office environment.
  5. Envelope addresses and mailing labels — prepare using a word processor or typewriter following a template provided in a clerical support role.
  6. Incoming and outgoing mail — sort and distribute to correct recipients under direction in a standard office setting.
  7. Electronic documents — transmit via email to designated recipients following step-by-step instructions in an office support role.
  8. Typed materials and source documents — gather and arrange in the correct order before keying, following written instructions from a supervisor.
  9. Telephone calls — answer and transfer to appropriate staff members using a basic multi-line phone system in a clerical environment.
  10. Office suite software — navigate core features such as word processing and email at a basic level to complete assigned typing tasks in an entry-level administrative role.
Developing
Mid-level / Established
  1. Correspondence, reports, and routine documents — type accurately from rough drafts, corrected copies, or voice recordings with minimal supervision in a busy office environment.
  2. Completed documents — review independently for spelling, grammar, punctuation, and formatting consistency before submission in a standard administrative role.
  3. Computer-based filing systems — maintain by storing, retrieving, updating, and deleting documents in an organized manner to support office workflow.
  4. Outgoing faxes and electronic file transmissions — prepare and send to correct recipients, confirming successful delivery in a general clerical setting.
  5. Envelope labels and mailing materials — generate in volume using mail-merge features of office suite software to support routine office mailings.
  6. Time-sensitive documents and competing tasks — prioritize and manage to meet daily deadlines with limited oversight in an office support position.
  7. Dictated or recorded audio content — transcribe accurately into formatted text documents using word processing software in an administrative environment.
  8. Document management software — use to file, tag, and retrieve records efficiently within an established office document management system.
  9. Spreadsheet and database software — enter and update data accurately to support administrative reporting and record-keeping tasks in a clerical role.
  10. Routine clerical duties including errands and supply requests — coordinate and complete dependably to contribute to smooth office operations.
Proficient
Senior / Expert IC
  1. Complex multi-page reports and technical documents — format and produce to professional standards autonomously from varied source materials in a high-volume administrative environment.
  2. Document quality — audit independently for accuracy, consistency, and compliance with organizational style guides before final distribution in a professional office setting.
  3. Office filing systems — design, organize, and continuously improve to ensure reliable retrieval of active and archived documents across an administrative department.
  4. Non-routine transmission and delivery requirements — troubleshoot and resolve, selecting appropriate electronic or physical channels to meet urgent or sensitive deadlines.
  5. Desktop publishing and presentation software — apply to produce polished, visually formatted documents, reports, and presentations that meet organizational standards.
  6. CRM and database software — query and update to generate customized correspondence, mailing lists, and client records supporting office-wide administrative needs.
  7. Incoming dictation, voice recordings, and handwritten drafts — interpret and transcribe accurately under ambiguous conditions, exercising independent judgment on formatting and structure.
  8. Confidentiality and data integrity standards — uphold consistently when handling sensitive documents, correspondence, and personnel records in a professional administrative role.
  9. Office suite and document management tools — guide colleagues in their effective use, troubleshooting common issues and sharing best practices in a team environment.
  10. Workload and document production timelines — plan and self-manage across multiple simultaneous assignments to meet organizational priorities without supervisory direction.
Advanced
Lead / Principal / Executive
  1. Office-wide document production standards and style guides — develop and implement to ensure consistency and professionalism across all typed and processed materials.
  2. Clerical and typing workflows — redesign and optimize by introducing improved software tools, templates, and processes to increase team efficiency and output quality.
  3. Incoming staff and new hires in word processing roles — mentor and train on software tools, formatting standards, and quality-checking procedures in an administrative setting.
  4. Document management systems — select, configure, and govern at the departmental level to support secure storage, version control, and compliance requirements.
  5. Cross-functional correspondence and reporting processes — lead and coordinate among multiple departments to ensure accurate, timely, and consistent document production.
  6. Technology adoption decisions for office software — evaluate and recommend upgrades to word processing, database, and desktop publishing tools to meet evolving organizational needs.
  7. Administrative support service standards — set and monitor performance benchmarks for accuracy, turnaround time, and customer service within the clerical support function.
  8. Sensitive and executive-level documents — manage production and distribution with the highest levels of discretion, accuracy, and confidentiality in a professional organization.
  9. Audit and compliance reviews of document handling practices — conduct periodically to identify risks, address gaps, and uphold organizational and regulatory standards.
  10. Strategic improvements to clerical operations — propose and champion to senior leadership, using evidence from productivity metrics and quality assessments to support recommendations.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.
Subscriber feature

Authoritative source data identified for 998 occupations

How a worker at each mastery level uses, directs, and evaluates AI tools in this occupation. Each statement cites its evidence inline; click a citation chip to verify the source.

Emerging
  1. AI-assisted spell-check acceptance — runs completed documents through AI grammar and spelling tools, accepting flagged corrections while manually verifying each change against the original source material Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  2. Basic formatting prompts — submits raw typed text to an AI assistant with simple format instructions (e.g., margin, spacing, header style), then applies the returned output to the document without independent structural judgment.
Developing
  1. Draft cleanup delegation — pastes transcribed or dictated text into an AI assistant to catch punctuation errors and improve sentence flow, then cross-checks the revised output against the source before finalizing Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. AI-guided document organization — prompts an AI tool to suggest consistent file-naming conventions and folder structures for a digital archive, then implements the scheme manually within the organization's filing system.
  3. Time-load balancing with AI — uses AI-generated time estimates for queued typing tasks to sequence workload across a shift, reducing idle time and missed deadlines Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Proficient
  1. High-volume transcription acceleration — directs an AI speech-to-text or text-generation tool to produce initial drafts from audio or handwritten source material, achieving substantial time savings while personally auditing every sentence for accuracy Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  2. Format template generation — instructs an AI assistant to build reusable document templates (letterhead, memo, table layouts) aligned to house style, then validates each template element before distributing to colleagues Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  3. Transmission error reduction — runs outgoing documents through an AI proofreading pass immediately before electronic transmission, catching residual errors that manual review missed and logging corrections for quality reporting Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  4. Collaborative AI editing loop — iterates with an AI assistant through multiple rounds of revision on a single document, providing precise natural-language feedback each cycle and retaining authorship of all content decisions Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
Advanced
  1. Workflow redesign leadership — audits the full word-processing pipeline, identifies tasks where AI autonomy is appropriate versus where human verification is mandatory, and documents the resulting standard operating procedures for the team Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. AI output quality governance — establishes acceptance criteria for AI-generated text (accuracy thresholds, style conformance, legal terminology checks), reviews tool performance against those criteria regularly, and escalates systematic failures to management Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  3. Cross-location document orchestration — coordinates AI-assisted document production across multiple sites by configuring shared prompts and file-naming standards, ensuring consistent output quality without direct supervision of each remote typist Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Evidence pack
AEI usage
Task observations: 243
Augment share: 24.3%
Time saved: 84.1%
AI autonomy: 2.95
SAFI positioning
Top skill: Reading Comprehension
Score: 45.5 / 100
Quadrant: Q2_ai_augmented
precision: exact
WEF cluster
Human-Technology Interaction
human_technology_interaction
Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.

Pathsmith Durable Skills Framework

Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Subscriber feature

Ten durable-skill domains mapped to four proficiency/role levels for each occupation. Each statement is aligned to the Pathsmith taxonomy, derived from trusted grounding data and mapped to occupation-specific O*NET tasks and skills.

1Communication8 statements
Emerging
  1. Draft clarity — reproduces typed correspondence from rough drafts or dictation with basic attention to intended meaning and tone Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Telephone interaction — responds to incoming calls with courteous and clear language, directing inquiries to appropriate personnel O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Format communication — selects appropriate document format for letters, reports, and memos based on recipient and content type Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Instruction comprehension — interprets written and verbal instructions for document preparation accurately before beginning typing tasks Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Proofreading feedback — communicates detected errors in spelling, grammar, punctuation, and format to requestors through marked corrections or clear written notes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Transmission accuracy — transmits completed documents electronically to specified recipients with accompanying context that ensures correct use O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Cross-audience document production — adapts tone, vocabulary, and structure of typed materials to match the communication needs of varied audiences, from internal memos to formal external correspondence Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Workflow communication — conveys document status, priority conflicts, and formatting decisions to supervisors and colleagues with precision that prevents rework Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
2Leadership8 statements
Emerging
  1. Task initiation — gathers and arranges materials to be typed independently without waiting for repeated instruction Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Personal accountability — takes ownership of assigned document queue and reports completion status proactively Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Priority management — organizes competing typing requests by deadline and urgency, making sequencing decisions without supervisor intervention Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Process ownership — maintains the computer filing system with consistent naming conventions and folder structures that others can rely on O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Quality stewardship — catches and corrects errors before submission, preventing downstream problems for the requesting department Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Errand and support coordination — manages peripheral clerical duties such as mail sorting and fax transmission without disrupting primary document production responsibilities O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Workflow mentorship — guides less experienced typists on document standards, filing protocols, and error-checking routines to elevate team output quality Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. System improvement leadership — identifies inefficiencies in document storage or routing procedures and proposes revised protocols adopted by the work unit Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
3Metacognition8 statements
Emerging
  1. Error self-detection — reviews own typed output against source material to identify discrepancies before submitting completed work Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Skill gap recognition — identifies personal limitations in typing speed or formatting knowledge and seeks clarification or training Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Accuracy monitoring — tracks personal error patterns across document types and adjusts proofreading focus to high-risk areas such as technical terminology or numbers Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Instruction analysis — evaluates ambiguous source material before typing begins, identifying questions that need resolution to avoid rework Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Production self-assessment — evaluates own throughput and quality metrics against workload demands and adjusts pacing strategies accordingly Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Learning transfer — applies formatting and language conventions learned from one document type to new assignments with minimal reference to templates Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Process reflection — analyzes recurring document errors across the team and develops personal checklists or reference guides that improve individual and group accuracy Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Adaptive strategy deployment — shifts typing and proofreading approach when working with unfamiliar source formats, dictation accents, or specialized subject matter Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
4Critical Thinking8 statements
Emerging
  1. Source material evaluation — identifies obvious inconsistencies or unclear sections in rough drafts or dictation before transcribing Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Format selection reasoning — determines appropriate document layout by assessing the type and purpose of material to be typed Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Proofreading judgment — distinguishes between stylistic preferences and actual grammatical or spelling errors when checking completed documents Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Filing logic — evaluates document content and metadata to assign correct storage location within the computer filing system O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Accuracy verification — cross-references typed output against multiple source versions to resolve discrepancies in corrected copies or prior document iterations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Instruction conflict resolution — identifies contradictory formatting or content instructions across source materials and seeks clarification before proceeding Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Document integrity analysis — detects logical inconsistencies, missing data, or factual conflicts within typed content and flags them for originating authors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. System audit — critically evaluates the existing filing and retrieval system for redundancy or structural weakness and recommends evidence-based improvements Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
5Collaboration8 statements
Emerging
  1. Request intake cooperation — works with requestors to clarify document specifications, preferred formats, and deadlines before beginning assignments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Mail and distribution support — coordinates with colleagues to sort and distribute incoming mail accurately and on schedule O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Cross-department document handling — manages typing requests from multiple departments simultaneously, balancing competing priorities through clear communication with each stakeholder Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Revision collaboration — incorporates feedback from document owners into revised drafts without introducing new errors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Electronic transmission coordination — works with receiving parties to confirm successful document delivery and correct any transmission errors promptly O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Shared filing stewardship — maintains filing system conventions agreed upon by the work group, enabling colleagues to store and retrieve documents reliably Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Team capacity support — steps in to assist overloaded colleagues with document production backlogs while maintaining quality on own assignments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Process standardization collaboration — partners with supervisors and administrative staff to co-develop document templates and style guides that improve team-wide consistency Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
6Character8 statements
Emerging
  1. Confidentiality awareness — handles sensitive correspondence and personal data in typed documents with appropriate discretion Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Deadline honesty — reports accurately when a document deadline cannot be met rather than submitting incomplete or unchecked work Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Accuracy integrity — submits only work that has been fully proofread for spelling, grammar, punctuation, and format without misrepresenting completion status Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Professional conduct — interacts with document requestors and telephone callers with consistent courtesy and respect regardless of task volume or complexity Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Document accountability — takes responsibility for errors discovered in completed work, corrects them promptly, and communicates the correction to affected parties Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Data stewardship — stores, updates, and deletes documents within the filing system in accordance with organizational policy and without unauthorized modification Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Ethical handling — identifies and escalates situations where document content raises confidentiality or compliance concerns rather than proceeding without authorization Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Role modeling professionalism — consistently demonstrates accuracy standards, responsiveness, and discretion that set the behavioral benchmark for the administrative support team Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
7Creativity8 statements
Emerging
  1. Format problem-solving — adapts a standard template when source material does not fit conventional document structures Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Label design — prepares envelope labels and addressing formats that are clear and professional when standard options are insufficient O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Efficiency innovation — develops personal keyboard shortcuts, macros, or template modifications that increase typing speed and consistency Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Filing system improvisation — designs logical subfolder structures for new document categories not covered by existing filing conventions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Document reconstruction — reconstructs coherent formatted documents from fragmentary rough drafts, multiple partial sources, or poor-quality voice recordings Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Workflow adaptation — creates alternative routing or transmission approaches when standard channels are unavailable or disrupted Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Template development — designs reusable document templates for recurring correspondence types that reduce preparation time and enforce formatting standards across the team Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Process redesign — engineers a revised document production workflow that eliminates redundant steps and measurably reduces turnaround time Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
8Growth Mindset8 statements
Emerging
  1. Feedback receptivity — accepts proofreading corrections and formatting feedback from supervisors without defensiveness and applies changes immediately Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Skill curiosity — explores additional features of word processing software beyond daily task requirements to expand document production capabilities Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Error learning — analyzes returned documents with corrections to identify recurring mistakes and adjusts typing habits to prevent repetition Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Speed and accuracy development — sets personal benchmarks for words-per-minute and error rates and tracks progress over successive assignments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. New format mastery — learns unfamiliar document formats, style guides, or specialized terminology required by new requestors or departments without requiring extended ramp-up time Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Technology adoption — embraces new word processing tools, electronic transmission platforms, or filing systems introduced by the organization and achieves proficiency with minimal disruption to output Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Continuous improvement pursuit — proactively seeks advanced training in document production software, medical or legal terminology, or administrative systems to expand occupational value Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Challenge embracing — volunteers for complex or high-stakes document assignments such as lengthy technical reports or tight-deadline correspondence packages that stretch current capabilities Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
9Mindfulness8 statements
Emerging
  1. Attention management — maintains focus on source material during transcription to avoid omission errors caused by distraction in a shared office environment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Task awareness — monitors own document queue status throughout the workday to ensure no assignment is overlooked or forgotten Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Pacing intentionality — adjusts typing pace deliberately when working with complex terminology or unusual formatting to reduce error rate under production pressure Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Emotional regulation — remains composed when receiving urgent or poorly prepared source material and responds to requestors professionally rather than reactively Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Detail presence — sustains concentrated proofreading attention across long documents, catching errors in later sections with the same rigor applied to opening pages Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Interruption recovery — returns to in-progress typing tasks after telephone calls or errand duties without losing place or introducing transcription errors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Workload mindfulness — monitors total task load across all pending document requests and proactively communicates capacity limits before quality is compromised Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Intentional communication — approaches each interaction with document requestors with full attention to their specific instructions, preventing assumption-driven errors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
10Fortitude8 statements
Emerging
  1. Repetition endurance — sustains accurate typing performance across high-volume routine document assignments without declining quality Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Deadline persistence — continues working through a heavy document queue at end of workday to meet committed turnaround times Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Error recovery resilience — restarts or substantially revises a document after discovering a fundamental transcription error without discouragement or delay Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Pressure maintenance — preserves proofreading thoroughness and formatting accuracy during peak workload periods when multiple urgent requests arrive simultaneously Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Ambiguity tolerance — proceeds effectively with document production when source materials are incomplete or instructions are partially unclear, making defensible decisions and noting assumptions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Sustained output — maintains consistent typing speed and accuracy standards across a full shift of back-to-back document assignments without quality degradation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Adversity navigation — continues delivering accurate document output during organizational disruptions such as system outages, staff absences, or unexpected priority shifts by adapting methods and maintaining composure Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Team resilience modeling — demonstrates persistent professionalism under sustained high-pressure conditions in ways that stabilize team morale and output quality during difficult periods Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
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O*NET enrichment · skillscrosswalk.com

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Source anchors that ground each statement

Related titles
Account Clerk Typist · Addresser · Bordereau Clerk · Clerk Specialist · Clerk Typist · Continuity Clerk · Court Stenographer · Data Transcriber · Dictaphone Typist · Document Processor · Ediphone Operator · Electromatic Typist
RAPIDS apprenticeships
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O*NET skills
Reading ComprehensionActive ListeningWritingSpeakingMonitoringTime Management
Knowledge domains
AdministrativeEnglish LanguageCustomer and Personal ServiceComputers and Electronics
Abilities
Near VisionWritten ComprehensionSpeech RecognitionOral ComprehensionWritten ExpressionOral ExpressionWrist-Finger SpeedInformation OrderingFinger DexteritySpeech Clarity
Work styles
Attention to DetailDependabilityIntegrityCautiousnessCooperationAchievement Orientation
Technology
Customer relationship management CRM softwareDocument management softwareOffice suite softwareData base user interface and query softwareElectronic mail softwareAccounting softwareSpreadsheet softwarePresentation softwareDesktop publishing softwareProcess mapping and design software
Tasks · seed anchors for statements
  1. Perform other clerical duties, such as answering telephone, sorting and distributing mail, running errands or sending faxes.
  2. Check completed work for spelling, grammar, punctuation, and format.
  3. File and store completed documents on computer hard drive or disk, or maintain a computer filing system to store, retrieve, update, and delete documents.
  4. Print and make copies of work.
  5. Transmit work electronically to other locations.
  6. Address envelopes or prepare envelope labels, using typewriter or computer.
  7. Type correspondence, reports, text and other written material from rough drafts, corrected copies, voice recordings, dictation, or previous versions, using a computer, word processor, or typewriter.
  8. Gather, register, and arrange the material to be typed, following instructions.
CIP education codes
11.060252.0408

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith Durable Skills Framework. © 2026 EBSCOed.