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Computer, Automated Teller, and Office Machine Repairers

SOC 49-2011.00Job Zone 3 · Medium Preparationv.26.05

Context coveredThis framework covers field and depot service of ATMs, computers, and office machines in commercial, retail, and financial institution environments, spanning entry-level supervised repair through senior technical leadership and organizational strategy.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Machine reassembly procedures — follow step-by-step instructions to reassemble office equipment after supervised repairs at a customer site.
  2. Customer communication — listen attentively to customers describing equipment problems and relay findings to a supervising technician in a retail or office environment.
  3. Hand tools and basic measuring devices — identify and use under direct supervision while disassembling office machines to inspect wires, gears, or bearings for visible defects.
  4. Equipment operation guidance — relay basic manufacturer-approved usage and maintenance instructions to customers under direction from a senior technician.
  5. Calibration procedures — assist a senior technician in aligning and adjusting equipment according to printed specification sheets in a field service environment.
  6. Basic electrical and mechanical components — identify common parts such as rollers, fuses, and circuit boards during guided disassembly of automated teller or office machines.
  7. Service travel logistics — prepare tools, parts, and work orders before accompanying a senior technician on customer store or office visits.
  8. Parts inventory records — count and record available parts stock using inventory management software under supervision in a repair depot or storeroom.
  9. Helpdesk and work-order software — enter service call details and update ticket status using call center software following established data-entry protocols.
  10. Safety and quality checklists — apply standard safety and inspection checklists during routine maintenance tasks on office machines to avoid damage or injury.
Developing
Mid-level / Established
  1. Machine reassembly — independently reassemble ATMs and office machines after completing repairs, verifying correct part placement before returning equipment to service.
  2. Customer problem interviews — conduct structured conversations with customers to gather specific details about equipment malfunctions and document findings in helpdesk software.
  3. Disassembly and inspection — use hand tools, power tools, and measuring devices with limited oversight to disassemble machines and identify worn or defective components.
  4. Customer advisement — explain operational best practices, routine maintenance schedules, and basic programming steps to customers in clear, non-technical language.
  5. Alignment and calibration — adjust and calibrate equipment such as document scanners or ATM card readers to manufacturer specifications with minimal supervisory review.
  6. Component repair and replacement — repair or replace electrical and mechanical parts using soldering equipment and power tools on standard machine models in a field service context.
  7. Independent field service — travel to customer locations to perform scheduled maintenance and routine emergency repairs, managing time and tools without direct supervision.
  8. Parts ordering and inventory control — monitor parts levels, identify shortages, and submit replenishment orders through inventory management software to maintain adequate stock.
  9. Troubleshooting familiar faults — apply systematic diagnostic steps to resolve common error codes and mechanical failures on office equipment and automated teller machines.
  10. Repair documentation — write clear service reports describing fault diagnosis, parts used, and corrective actions taken, ensuring records are accurate for billing and quality review.
Proficient
Senior / Expert IC
  1. Complex machine disassembly and diagnosis — autonomously disassemble and inspect multi-function office machines and ATMs to identify root causes of intermittent or non-obvious defects using precision measuring instruments.
  2. Advanced troubleshooting — apply critical thinking and systematic analysis to resolve non-routine mechanical and electronic failures across a broad range of computer and office machine models in diverse customer environments.
  3. Full-scope component repair — perform soldering, electrical rewiring, gear alignment, and bearing replacement to restore equipment to specification without supervisory review on commercial or financial institution sites.
  4. Customer consultation and technical advisement — guide customers through complex operational issues, maintenance planning, and configuration changes, drawing on deep product knowledge during on-site visits.
  5. Precision calibration across equipment types — align and calibrate varied equipment models, including document feeders, currency counters, and print engines, ensuring performance meets manufacturer and regulatory specifications.
  6. Emergency field repair — respond to urgent service calls at customer offices or financial branches, diagnose and resolve critical equipment failures within defined SLA windows independently.
  7. Inventory optimization — analyze historical parts usage data and failure trends to refine order quantities, reduce stockouts, and minimize excess inventory across an assigned territory.
  8. Network-connected equipment support — configure and test network security and VPN settings on networked ATMs and multifunction printers, ensuring secure operation within customer IT environments.
  9. Quality control analysis — evaluate completed repairs against technical specifications and customer feedback, identifying recurring defect patterns and implementing corrective maintenance actions.
  10. Technical knowledge transfer — mentor developing technicians during joint service calls, demonstrating proper diagnostic techniques and safe tool use on complex office machine platforms.
Advanced
Lead / Principal / Executive
  1. Technical strategy and standards — develop and enforce service quality standards, diagnostic protocols, and calibration procedures for a regional or national team of computer and office machine repairers.
  2. Workforce development — design and deliver structured training programs covering ATM, copier, and office machine repair for new and developing technicians, aligned to O*NET competency benchmarks.
  3. Cross-organizational customer relationships — serve as the senior technical escalation point for major commercial and financial institution accounts, resolving systemic equipment reliability issues and negotiating service agreements.
  4. Service operations management — oversee parts procurement strategy, inventory management systems, and supplier relationships to ensure cost-effective parts availability across multiple service territories.
  5. Emerging technology integration — evaluate new ATM platforms, cloud-based management software, and enterprise machine monitoring tools, and lead their adoption into standard service operations.
  6. Performance metrics and continuous improvement — analyze service KPIs such as mean time to repair, first-call resolution, and SLA compliance to drive team-level performance improvements.
  7. Safety and compliance leadership — establish and enforce workplace safety, regulatory compliance, and data security protocols for technicians servicing networked financial equipment in customer environments.
  8. Technical documentation governance — direct the creation and maintenance of repair manuals, calibration guides, and knowledge-base articles used organization-wide by field service technicians.
  9. Escalated failure analysis — lead root-cause investigations for critical or recurring equipment failures across the organization, coordinating with manufacturers and engineering teams to implement design-level fixes.
  10. Strategic resource planning — forecast staffing, tooling, and training needs for a field service organization based on equipment fleet growth, technology changes, and customer contract requirements.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.

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Sources:Pathsmith™ Durable SkillsPathsmith™ Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
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O*NET enrichment · skillscrosswalk.com

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Source anchors that ground each statement

Related titles
Accounting Machine Mechanic · Adding Machine Mechanic · Assembly Technician · ATM Servicer (Automated Teller Machine Servicer) · ATM Technician (Automated Teller Machine Technician) · Bookkeeping Machine Mechanic · Break/Fix Tech (Break/Fix Technician) · Business Machine Mechanic · Calculating Machine Mechanic · Cash Register Mechanic · Cash Register Servicer · Computer Equipment Installer
RAPIDS apprenticeships
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O*NET skills
RepairingActive ListeningCritical ThinkingComplex Problem SolvingTroubleshootingQuality Control AnalysisTime ManagementEquipment SelectionEquipment MaintenanceSpeakingReading ComprehensionOperations MonitoringWritingActive LearningMonitoringCoordinationService OrientationInstallationJudgment and Decision Making
Knowledge domains
Computers and ElectronicsCustomer and Personal ServiceMechanicalEngineering and TechnologyEnglish Language
Abilities
Near VisionOral ComprehensionProblem SensitivityOral ExpressionSpeech RecognitionWritten ComprehensionSpeech ClarityFinger DexterityVisualizationInformation Ordering
Work styles
Attention to DetailDependabilityCautiousnessPerseveranceIntegrityAchievement Orientation
Technology
Document management softwareHelpdesk or call center softwareNetwork security or virtual private network VPN management softwareData base user interface and query softwareProgram testing softwareElectronic mail softwareEnterprise application integration softwareWeb platform development softwareCloud-based management softwareInventory management software
Tasks · seed anchors for statements
  1. Reassemble machines after making repairs or replacing parts.
  2. Converse with customers to determine details of equipment problems.
  3. Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.
  4. Advise customers concerning equipment operation, maintenance, or programming.
  5. Align, adjust, or calibrate equipment according to specifications.
  6. Repair, adjust, or replace electrical or mechanical components or parts, using hand tools, power tools, or soldering or welding equipment.
  7. Travel to customers' stores or offices to service machines or to provide emergency repair service.
  8. Maintain parts inventories and order any additional parts needed for repairs.
CIP education codes
47.010247.0104

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me®, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith™ Durable Skills Framework. © 2026 EBSCOed.