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Computer, Automated Teller, and Office Machine Repairers

SOC 49-2011.00Job Zone 3 · Medium Preparationv.26.05

Context coveredThis framework covers field and depot service of ATMs, computers, and office machines in commercial, retail, and financial institution environments, spanning entry-level supervised repair through senior technical leadership and organizational strategy.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Machine reassembly procedures — follow step-by-step instructions to reassemble office equipment after supervised repairs at a customer site.
  2. Customer communication — listen attentively to customers describing equipment problems and relay findings to a supervising technician in a retail or office environment.
  3. Hand tools and basic measuring devices — identify and use under direct supervision while disassembling office machines to inspect wires, gears, or bearings for visible defects.
  4. Equipment operation guidance — relay basic manufacturer-approved usage and maintenance instructions to customers under direction from a senior technician.
  5. Calibration procedures — assist a senior technician in aligning and adjusting equipment according to printed specification sheets in a field service environment.
  6. Basic electrical and mechanical components — identify common parts such as rollers, fuses, and circuit boards during guided disassembly of automated teller or office machines.
  7. Service travel logistics — prepare tools, parts, and work orders before accompanying a senior technician on customer store or office visits.
  8. Parts inventory records — count and record available parts stock using inventory management software under supervision in a repair depot or storeroom.
  9. Helpdesk and work-order software — enter service call details and update ticket status using call center software following established data-entry protocols.
  10. Safety and quality checklists — apply standard safety and inspection checklists during routine maintenance tasks on office machines to avoid damage or injury.
Developing
Mid-level / Established
  1. Machine reassembly — independently reassemble ATMs and office machines after completing repairs, verifying correct part placement before returning equipment to service.
  2. Customer problem interviews — conduct structured conversations with customers to gather specific details about equipment malfunctions and document findings in helpdesk software.
  3. Disassembly and inspection — use hand tools, power tools, and measuring devices with limited oversight to disassemble machines and identify worn or defective components.
  4. Customer advisement — explain operational best practices, routine maintenance schedules, and basic programming steps to customers in clear, non-technical language.
  5. Alignment and calibration — adjust and calibrate equipment such as document scanners or ATM card readers to manufacturer specifications with minimal supervisory review.
  6. Component repair and replacement — repair or replace electrical and mechanical parts using soldering equipment and power tools on standard machine models in a field service context.
  7. Independent field service — travel to customer locations to perform scheduled maintenance and routine emergency repairs, managing time and tools without direct supervision.
  8. Parts ordering and inventory control — monitor parts levels, identify shortages, and submit replenishment orders through inventory management software to maintain adequate stock.
  9. Troubleshooting familiar faults — apply systematic diagnostic steps to resolve common error codes and mechanical failures on office equipment and automated teller machines.
  10. Repair documentation — write clear service reports describing fault diagnosis, parts used, and corrective actions taken, ensuring records are accurate for billing and quality review.
Proficient
Senior / Expert IC
  1. Complex machine disassembly and diagnosis — autonomously disassemble and inspect multi-function office machines and ATMs to identify root causes of intermittent or non-obvious defects using precision measuring instruments.
  2. Advanced troubleshooting — apply critical thinking and systematic analysis to resolve non-routine mechanical and electronic failures across a broad range of computer and office machine models in diverse customer environments.
  3. Full-scope component repair — perform soldering, electrical rewiring, gear alignment, and bearing replacement to restore equipment to specification without supervisory review on commercial or financial institution sites.
  4. Customer consultation and technical advisement — guide customers through complex operational issues, maintenance planning, and configuration changes, drawing on deep product knowledge during on-site visits.
  5. Precision calibration across equipment types — align and calibrate varied equipment models, including document feeders, currency counters, and print engines, ensuring performance meets manufacturer and regulatory specifications.
  6. Emergency field repair — respond to urgent service calls at customer offices or financial branches, diagnose and resolve critical equipment failures within defined SLA windows independently.
  7. Inventory optimization — analyze historical parts usage data and failure trends to refine order quantities, reduce stockouts, and minimize excess inventory across an assigned territory.
  8. Network-connected equipment support — configure and test network security and VPN settings on networked ATMs and multifunction printers, ensuring secure operation within customer IT environments.
  9. Quality control analysis — evaluate completed repairs against technical specifications and customer feedback, identifying recurring defect patterns and implementing corrective maintenance actions.
  10. Technical knowledge transfer — mentor developing technicians during joint service calls, demonstrating proper diagnostic techniques and safe tool use on complex office machine platforms.
Advanced
Lead / Principal / Executive
  1. Technical strategy and standards — develop and enforce service quality standards, diagnostic protocols, and calibration procedures for a regional or national team of computer and office machine repairers.
  2. Workforce development — design and deliver structured training programs covering ATM, copier, and office machine repair for new and developing technicians, aligned to O*NET competency benchmarks.
  3. Cross-organizational customer relationships — serve as the senior technical escalation point for major commercial and financial institution accounts, resolving systemic equipment reliability issues and negotiating service agreements.
  4. Service operations management — oversee parts procurement strategy, inventory management systems, and supplier relationships to ensure cost-effective parts availability across multiple service territories.
  5. Emerging technology integration — evaluate new ATM platforms, cloud-based management software, and enterprise machine monitoring tools, and lead their adoption into standard service operations.
  6. Performance metrics and continuous improvement — analyze service KPIs such as mean time to repair, first-call resolution, and SLA compliance to drive team-level performance improvements.
  7. Safety and compliance leadership — establish and enforce workplace safety, regulatory compliance, and data security protocols for technicians servicing networked financial equipment in customer environments.
  8. Technical documentation governance — direct the creation and maintenance of repair manuals, calibration guides, and knowledge-base articles used organization-wide by field service technicians.
  9. Escalated failure analysis — lead root-cause investigations for critical or recurring equipment failures across the organization, coordinating with manufacturers and engineering teams to implement design-level fixes.
  10. Strategic resource planning — forecast staffing, tooling, and training needs for a field service organization based on equipment fleet growth, technology changes, and customer contract requirements.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.
Subscriber feature

Authoritative source data identified for 998 occupations

How a worker at each mastery level uses, directs, and evaluates AI tools in this occupation. Each statement cites its evidence inline; click a citation chip to verify the source.

Emerging
  1. Basic fault lookup — queries an AI assistant to retrieve error codes and standard troubleshooting sequences for common office machine failures, then cross-checks results against manufacturer documentation before acting Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
Developing
  1. Diagnostic dialogue support — describes equipment symptoms gathered from customer conversations to an AI assistant and uses the returned differential diagnosis to prioritize disassembly and inspection steps, retaining hands-on judgment about part condition Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. Repair documentation drafting — delegates the initial write-up of service reports and customer advisories to an AI tool, then edits the output for technical accuracy and site-specific detail Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
Proficient
  1. Calibration procedure retrieval — directs an AI assistant to surface alignment and calibration specifications for unfamiliar machine models, reducing bench research time while personally executing and verifying every adjustment Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Complex fault isolation — presents multi-symptom machine failures to an AI reasoning tool as structured problem statements, uses the returned hypothesis tree to sequence tests, and discards AI suggestions that conflict with observed component evidence Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  3. Customer advisory generation — instructs an AI tool to draft equipment operation and maintenance guidance tailored to a customer's described usage patterns, then reviews and corrects the output before delivery Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
Advanced
  1. Workflow-level AI orchestration — integrates AI-assisted fault lookup, parts sourcing queries, and service-report drafting into a single field-service workflow, capturing the documented 80.3% time-saving potential while keeping all safety-critical calibration steps under direct human control Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  2. Automation boundary governance — evaluates which repair subtasks sit within the moderate automation feasibility range of the occupation and establishes team protocols that assign AI tools to information retrieval and documentation while reserving physical diagnosis, disassembly, and calibration for technician execution Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Evidence pack
AEI usage
Task observations: 296
Augment share: 29.6%
Time saved: 80.3%
AI autonomy: 3.40
SAFI positioning
Top skill: Repairing
Score: 62.1 / 100
precision: category_estimate
WEF cluster
Technology Use, Monitoring and Control
technology_use_monitoring_control
Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.

Pathsmith Durable Skills Framework

Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Subscriber feature

Ten durable-skill domains mapped to four proficiency/role levels for each occupation. Each statement is aligned to the Pathsmith taxonomy, derived from trusted grounding data and mapped to occupation-specific O*NET tasks and skills.

1Communication10 statements
Emerging
  1. Customer symptom intake — gathers basic equipment problem details through direct questioning during initial service calls Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Repair status update — conveys simple progress reports to customers using non-technical language during on-site visits Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Equipment fault description — documents malfunction symptoms in written service tickets with sufficient detail for follow-up technicians to act upon Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Maintenance advisory — explains routine care procedures to customers using clear, step-by-step verbal instruction after completing a repair Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Parts request communication — relays specific component needs to suppliers or warehouse staff using accurate part nomenclature and model references O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Diagnostic interview — elicits precise equipment history and failure patterns from customers through structured questioning that distinguishes operator error from mechanical fault Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Technical-to-layperson translation — converts electronic or mechanical fault findings into plain-language summaries that enable customers to make informed repair or replacement decisions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Written service report — produces complete, accurate repair documentation capturing symptoms, root cause, parts replaced, and operational verification for service records O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Cross-functional repair briefing — leads technical debriefs with service managers and manufacturer representatives, synthesizing field failure trends into actionable product feedback Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Customer training delivery — designs and delivers structured equipment operation and preventive maintenance instruction sessions for end-user groups, adapting content to varied technical literacy levels Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
2Leadership9 statements
Emerging
  1. Parts inventory ownership — takes personal responsibility for tracking and reporting low-stock components within assigned territory without waiting for supervisory prompts Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. On-site service accountability — arrives at customer locations prepared with tools and documentation, taking initiative to begin diagnostic procedures independently Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Junior technician guidance — demonstrates correct disassembly and reassembly sequences to less experienced colleagues during shared service calls Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Emergency repair response — self-directs prioritization of urgent service calls during high-demand periods, reallocating own schedule to minimize customer downtime Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Field team coordination — organizes workflow across multiple concurrent service requests, delegating tasks to available technicians based on skill match and geography Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Continuous improvement initiative — identifies recurring failure patterns across a machine population and leads implementation of a proactive maintenance protocol to reduce repeat calls Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Customer relationship stewardship — takes ownership of key account service outcomes, following up after repairs to confirm resolution and build long-term trust Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Service practice mentorship — establishes diagnostic and repair standards for a regional team, coaching technicians to consistent quality outcomes through structured observation and feedback Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Manufacturer escalation leadership — leads field-side investigation and communication with manufacturer engineering teams when systemic equipment defects are identified across multiple customer sites Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
3Metacognition8 statements
Emerging
  1. Diagnostic self-check — pauses after initial troubleshooting steps to assess whether the chosen approach is matching observed symptoms before proceeding Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Tool selection reflection — evaluates own choice of hand or power tool against the task requirements before disassembly to prevent component damage Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Repair plan monitoring — tracks progress against an estimated repair sequence and adjusts approach when findings deviate from initial fault hypothesis Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Knowledge gap identification — recognizes when an unfamiliar machine model or fault type exceeds current expertise and seeks technical documentation or peer consultation proactively Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Post-repair self-evaluation — reviews completed service against original customer complaint and calibration specifications to confirm all fault conditions have been resolved before closing the ticket Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Skill development planning — identifies specific technical domains—such as soldering technique or new ATM platform firmware—where proficiency is lagging and pursues targeted training Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Diagnostic strategy refinement — systematically reviews past misdiagnoses or repeat-repair events to identify cognitive patterns or assumption errors in own troubleshooting methodology and revises approach accordingly Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Learning transfer facilitation — articulates own mental models for fault isolation to trainees, making implicit diagnostic reasoning explicit and teachable Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
4Critical Thinking9 statements
Emerging
  1. Symptom-cause linkage — connects a reported machine malfunction to a probable component category using basic knowledge of mechanical or electrical systems Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Evidence gathering — collects observable data—error codes, worn gear surfaces, burnt components—before forming a fault hypothesis during disassembly Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Differential diagnosis — generates and tests multiple fault hypotheses for a given symptom set, systematically eliminating causes through targeted inspection steps Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Root cause versus symptom distinction — determines whether a replaced part failure is a standalone event or a downstream effect of an upstream fault that requires separate correction Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Calibration deviation analysis — interprets measurement instrument readings against specification tolerances to determine whether adjustment, repair, or component replacement is warranted Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Quality control evaluation — applies structured inspection criteria to reassembled machines to verify mechanical alignment, electrical continuity, and operational function before returning equipment to service Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Repair-versus-replace decision — weighs component cost, machine age, failure history, and customer operational impact to produce a justified repair recommendation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Field failure pattern analysis — synthesizes fault data across multiple machines and customer sites to identify design weaknesses or misuse patterns, informing preventive maintenance scheduling recommendations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Complex multi-system fault isolation — resolves faults involving simultaneous electrical, mechanical, and software interactions on integrated office or ATM systems by applying structured logical elimination across subsystems Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
5Collaboration8 statements
Emerging
  1. Dispatch coordination — communicates service call status and estimated completion times to dispatch or scheduling staff to enable accurate customer expectation management Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Peer parts sharing — coordinates with fellow technicians to locate and transfer needed components when own inventory is depleted, minimizing repair delays Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Co-technician repair support — assists a lead technician during complex machine overhauls, performing assigned subtasks—such as component cleaning or wire harness inspection—with precision and without requiring re-supervision Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Supplier relationship collaboration — works constructively with parts vendors to expedite orders for critical components, sharing technical specifications accurately to ensure correct fulfillment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Cross-discipline service coordination — collaborates with IT support staff or network administrators when ATM or office machine faults involve software, connectivity, or configuration elements beyond mechanical repair scope Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Customer-technician problem-solving partnership — engages customers as active participants in fault reproduction during service visits, leveraging their operational knowledge to accelerate diagnosis Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Regional team knowledge sharing — establishes a practice of circulating novel repair solutions and undocumented fault workarounds to the broader technician team through structured briefings or written bulletins Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Manufacturer-field collaboration — partners with manufacturer technical support teams during product recall or field modification campaigns, coordinating multi-site remediation across the customer base Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
6Character9 statements
Emerging
  1. Service honesty — accurately reports fault findings and parts used on service tickets without omitting steps taken or inflating component counts Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Tool and equipment stewardship — returns company tools and test equipment to proper storage condition after each service call Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Customer site respect — maintains cleanliness and order at customer locations during repair work, restoring work areas to original condition before departing Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Repair transparency — discloses to customers when a diagnosed fault falls outside own competency and arranges appropriate escalation rather than attempting an unqualified repair Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Accountability for repair quality — accepts responsibility for repeat-call failures attributable to own workmanship, returning to correct the issue without billing the customer for the revisit Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Ethical parts sourcing — uses only approved or specified replacement components and declines to substitute counterfeit or non-compliant parts even when genuine parts are backordered Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Professional conduct under pressure — maintains respectful, composed interaction with frustrated customers during equipment outages that impact their business operations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Integrity modeling — demonstrates and explicitly reinforces ethical service practices with junior technicians, addressing shortcuts or dishonest reporting behaviors directly and constructively Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Safety and compliance leadership — identifies and reports workplace or equipment safety hazards—such as exposed live circuits or non-compliant machine modifications—through proper channels even when doing so delays service completion Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
7Creativity8 statements
Emerging
  1. Improvised repair approach — adapts standard repair sequence when physical access to a component is obstructed, devising an alternative disassembly path using available tools Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Alternative parts sourcing — identifies a compatible substitute component from available inventory when the specified part is unavailable, verifying functional equivalence before installation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Custom diagnostic procedure — develops a non-standard test sequence to reproduce an intermittent fault that standard procedures fail to capture Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Workaround solution design — engineers a temporary operational fix that keeps a customer's machine functional while awaiting a backordered critical part Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Preventive maintenance innovation — designs a modified inspection checklist for a high-failure machine model based on observed failure patterns, reducing unplanned service calls for that equipment class Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Tool adaptation — modifies or fabricates a simple jig or tool aid to improve precision or safety when performing a recurring alignment or calibration task on a specific machine type Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Service process redesign — reconceives the field service workflow for a machine category—integrating remote diagnostics, staged parts kits, and visit sequencing—to measurably reduce mean time to repair Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Training material creation — develops original diagnostic decision trees and illustrated repair guides for novel equipment models, filling gaps where manufacturer documentation is absent or insufficient Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
8Growth Mindset9 statements
Emerging
  1. New equipment platform engagement — approaches unfamiliar machine models as learning opportunities, studying technical manuals before the first service call rather than avoiding new assignments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Feedback receptivity — accepts correction from senior technicians on disassembly or calibration technique without defensiveness and applies the adjustment immediately Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Self-directed technical learning — independently studies manufacturer service bulletins, firmware release notes, and industry publications to maintain current knowledge on evolving equipment platforms Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Setback reframing — treats a misdiagnosis or failed repair attempt as diagnostic data, using the outcome to refine the fault hypothesis rather than abandoning the repair process Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Certification pursuit — actively seeks relevant technical certifications or manufacturer-authorized training programs to expand qualified service scope on additional equipment categories Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Performance metric engagement — reviews own service metrics—repeat-call rate, first-time fix rate, parts return rate—and sets specific improvement targets based on the data Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Complex task persistence — sustains diagnostic effort on equipment with deeply obscure or intermittent faults, methodically working through the problem rather than defaulting to component replacement without evidence Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Learning culture cultivation — creates conditions within the service team that normalize skill-building, including organizing peer knowledge-exchange sessions around new equipment releases or recurring difficult faults Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Constructive failure analysis — leads post-mortem reviews of high-profile service failures with the team, converting collective setbacks into documented lessons that improve future diagnostic accuracy Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
9Mindfulness9 statements
Emerging
  1. Pre-repair preparation — conducts a deliberate tool and parts check before beginning disassembly to ensure all required resources are present and serviceable Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Customer attentiveness — gives full attention to the customer's fault description during intake conversation, resisting the urge to form conclusions before the account is complete Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Workload awareness — monitors own cognitive load across a multi-call day and recognizes when fatigue is affecting diagnostic accuracy, taking corrective action before proceeding Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Emotional regulation under complaint pressure — maintains calm and professional composure when customers express frustration about equipment downtime or prior unsatisfactory repairs Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Precision task focus — applies deliberate, unhurried attention during fine mechanical alignment or soldering operations where distraction directly causes rework or component damage Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Environment risk assessment — pauses upon arriving at a new customer site to scan the physical environment for safety hazards—electrical, ergonomic, or spatial—before beginning work Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Intentional schedule management — allocates realistic time estimates per service call and builds transition buffers, preventing rushed repairs that compromise quality Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Team mindfulness modeling — coaches technicians to integrate deliberate pre-task checks and attentional discipline into their service routines, reducing error rates attributable to inattention Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Systemic attentiveness — notices and reports subtle environmental patterns at customer sites—recurring power quality issues, operator handling habits—that are not part of the reported fault but contribute to machine degradation Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
10Fortitude9 statements
Emerging
  1. Difficult repair persistence — continues systematic troubleshooting on a machine that has resisted initial diagnosis rather than prematurely declaring the fault unresolvable Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Adverse condition service delivery — completes scheduled service calls despite logistically challenging conditions such as remote customer locations or last-minute schedule disruptions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. High-pressure emergency response — performs diagnostic and repair work on ATMs or critical office systems under customer urgency without allowing pressure to bypass methodical fault-isolation steps Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Ambiguity tolerance — proceeds with structured diagnosis on machines exhibiting symptoms that do not match any known documented fault, maintaining confidence in systematic methodology Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Extended outage endurance — sustains effective technical effort through lengthy, multi-hour repair events on complex machines without degrading workmanship quality or customer communication Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Repeated failure resilience — returns to a recurring repair challenge with renewed diagnostic strategy after multiple unsuccessful attempts, without disengaging from the problem or dismissing it as unsolvable Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  3. Uncertainty navigation — makes evidence-informed repair decisions when complete diagnostic certainty is unattainable, accepting accountability for the judgment call and monitoring outcomes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Crisis service leadership — coordinates and personally drives resolution of large-scale equipment outages affecting multiple customer locations simultaneously, maintaining team morale and technical rigor under sustained pressure Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Long-term persistence modeling — demonstrates to junior technicians through example and coaching that sustained, methodical effort on difficult faults produces better outcomes than rapid guessing, building team-wide diagnostic resilience Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
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O*NET enrichment · skillscrosswalk.com

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Source anchors that ground each statement

Related titles
Accounting Machine Mechanic · Adding Machine Mechanic · Assembly Technician · ATM Servicer (Automated Teller Machine Servicer) · ATM Technician (Automated Teller Machine Technician) · Bookkeeping Machine Mechanic · Break/Fix Tech (Break/Fix Technician) · Business Machine Mechanic · Calculating Machine Mechanic · Cash Register Mechanic · Cash Register Servicer · Computer Equipment Installer
RAPIDS apprenticeships
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O*NET skills
RepairingActive ListeningCritical ThinkingComplex Problem SolvingTroubleshootingQuality Control AnalysisTime ManagementEquipment SelectionEquipment MaintenanceSpeakingReading ComprehensionOperations MonitoringWritingActive LearningMonitoringCoordinationService OrientationInstallationJudgment and Decision Making
Knowledge domains
Computers and ElectronicsCustomer and Personal ServiceMechanicalEngineering and TechnologyEnglish Language
Abilities
Near VisionOral ComprehensionProblem SensitivityOral ExpressionSpeech RecognitionWritten ComprehensionSpeech ClarityFinger DexterityVisualizationInformation Ordering
Work styles
Attention to DetailDependabilityCautiousnessPerseveranceIntegrityAchievement Orientation
Technology
Document management softwareHelpdesk or call center softwareNetwork security or virtual private network VPN management softwareData base user interface and query softwareProgram testing softwareElectronic mail softwareEnterprise application integration softwareWeb platform development softwareCloud-based management softwareInventory management software
Tasks · seed anchors for statements
  1. Reassemble machines after making repairs or replacing parts.
  2. Converse with customers to determine details of equipment problems.
  3. Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.
  4. Advise customers concerning equipment operation, maintenance, or programming.
  5. Align, adjust, or calibrate equipment according to specifications.
  6. Repair, adjust, or replace electrical or mechanical components or parts, using hand tools, power tools, or soldering or welding equipment.
  7. Travel to customers' stores or offices to service machines or to provide emergency repair service.
  8. Maintain parts inventories and order any additional parts needed for repairs.
CIP education codes
47.010247.0104

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith Durable Skills Framework. © 2026 EBSCOed.