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Telecommunications Equipment Installers and Repairers, Except Line Installers

SOC 49-2022.00Job Zone 3 · Medium Preparationv.26.05

Context coveredThis framework covers the installation, testing, troubleshooting, and maintenance of telecommunications equipment — including wired, wireless, and networked systems — across residential, commercial, and infrastructure environments typical of Job Zone 3 broadband and telecommunications technician roles.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Basic hand tools and test meters — identify and handle correctly under direct supervision on a telecommunications installation job site.
  2. Wire and cable color codes — recognize and differentiate to support accurate connection tasks during supervised training assignments.
  3. Telephone and data communication wiring — assist in running cables between components following labeled diagrams under technician guidance.
  4. Newly installed telecommunications equipment — observe and document post-installation test results as directed by a senior technician.
  5. Circuit diagrams and wiring schematics — read and interpret basic layouts to locate connection points during entry-level installation work.
  6. Personal protective equipment and site safety protocols — apply consistently when entering manholes, cable vaults, or elevated work areas.
  7. Ladders and truck-mounted booms — use under close supervision to access equipment mounting points at residential or commercial sites.
  8. Customer inquiries about newly installed equipment — listen actively and relay questions or concerns to a supervising technician for resolution.
  9. Standard switching equipment and wiring frames — assist in assembling components according to step-by-step instructions on structured cabling projects.
  10. Power supply connections — support testing procedures to confirm adequate voltage levels under direct technician oversight.
Developing
Mid-level / Established
  1. Malfunctioning telecommunications equipment — isolate fault sources independently using test meters, polarity probes, and circuit diagrams on routine service calls.
  2. Repaired or updated communication systems — perform post-repair functional tests and verify conformance to specifications using approved test equipment.
  3. Data and telephone communication lines — install and terminate wiring runs from distribution frames to customer premises with minimal oversight.
  4. Poles, ladders, and truck-mounted booms — climb and operate safely and efficiently to install or maintain aerial telecommunications equipment.
  5. Wire and cable color differentiation — apply color-code knowledge consistently to complete accurate splicing and cross-connection tasks on active networks.
  6. Computer systems and network components — assemble and configure standard telecommunications hardware in office or commercial environments following documented procedures.
  7. Communications links and power supply connections — test and validate circuit continuity and signal quality after installation or repair activities.
  8. Customers receiving new or upgraded equipment — explain device operation clearly, demonstrate features, and address common questions or complaints professionally.
  9. Equipment maintenance schedules — perform routine preventive maintenance on telecommunications hardware and log findings in service management systems.
  10. Underground cable access points — enter and work safely in confined spaces such as manholes to inspect, connect, or repair cable infrastructure.
Proficient
Senior / Expert IC
  1. Complex or intermittent telecommunications faults — diagnose and resolve autonomously using advanced test equipment, systems analysis, and deductive reasoning across diverse site environments.
  2. Non-standard wiring configurations and legacy switching equipment — adapt installation and repair approaches to meet specifications without precedent-specific guidance.
  3. Newly installed and repaired equipment — conduct comprehensive functional and performance testing, interpreting results against technical specifications to confirm full system compliance.
  4. Network security and VPN equipment software — configure and verify secure communications links on enterprise telecommunications installations.
  5. CAD and GIS tools — use to plan cable routing, document infrastructure layouts, and support accurate field installations on large-scale broadband projects.
  6. Escalated customer complaints regarding service quality — investigate root causes, implement corrective actions, and communicate technical resolutions clearly to non-technical stakeholders.
  7. Full-scope telecommunications infrastructure — manage installation of integrated systems including fiber, copper, and wireless components across multi-site commercial deployments.
  8. Critical safety judgments in elevated or confined-space environments — apply independently, adjusting work methods when hazards deviate from expected conditions.
  9. Operating system and communications server software — install, configure, and troubleshoot to restore telecommunications platform functionality with minimal service disruption.
  10. Analytical and expert system software — apply to monitor network performance, identify systemic issues, and recommend infrastructure improvements based on data trends.
Advanced
Lead / Principal / Executive
  1. Organizational troubleshooting standards and repair workflows — develop and implement to improve diagnostic efficiency and reduce mean-time-to-repair across regional technician teams.
  2. Emerging telecommunications technologies and installation methodologies — evaluate and integrate into company practices, ensuring the workforce remains current with industry evolution.
  3. Junior and mid-level technicians — mentor and coach in fault diagnosis, safety compliance, and customer communication to accelerate professional development.
  4. Technical training curricula for installation and repair competencies — design and deliver for new hires and apprentices aligned with Job Zone 3 qualification standards.
  5. Quality assurance programs for telecommunications installations — establish metrics, audit field work, and lead continuous improvement initiatives across service territories.
  6. Complex, high-stakes telecommunications projects — lead planning, resource allocation, and execution for enterprise or municipal infrastructure deployments.
  7. Cross-functional relationships with engineering, operations, and customer service teams — coordinate to align telecommunications installation strategies with broader organizational objectives.
  8. Organizational safety culture in aerial, subterranean, and confined-space work environments — champion policy development and enforce compliance at the leadership level.
  9. Technology procurement decisions for test equipment, tools, and software platforms — advise and influence based on operational needs and long-term infrastructure strategy.
  10. Telecommunications systems performance data — analyze at organizational scale to identify capability gaps, prioritize capital investments, and present findings to senior leadership.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.
Subscriber feature

Authoritative source data identified for 998 occupations

How a worker at each mastery level uses, directs, and evaluates AI tools in this occupation. Each statement cites its evidence inline; click a citation chip to verify the source.

Emerging
  1. AI-assisted fault lookup — queries an AI assistant with symptom descriptions from malfunctioning telecommunications equipment to surface candidate causes before opening circuit diagrams, confirming every suggestion against physical test meter readings Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
Developing
  1. Structured troubleshooting delegation — feeds equipment error codes, circuit diagram segments, and observed symptoms into an AI tool to generate a ranked list of isolation steps, then executes each step hands-on at the installation site Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. Customer explanation drafting — uses an AI assistant to generate plain-language summaries of equipment functionality and known fault patterns, then personalizes and delivers the explanation directly to the customer.
Proficient
  1. Diagnostics workflow acceleration — directs an AI tool through multi-step troubleshooting sequences for switching equipment and network components, cutting research and documentation time while retaining ownership of all physical verification and repair decisions Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Quality-check reporting — routes post-repair test observations into an AI assistant to cross-reference results against manufacturer specifications, surfacing out-of-tolerance values before final sign-off Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  3. Installation documentation synthesis — uses an AI tool to consolidate wiring diagrams, configuration notes, and compliance checklists into a single structured work record, then reviews and certifies the output for accuracy.
Advanced
  1. Upskilling-gap analysis — applies AI tools to map observed field failure patterns across multiple job sites against known skill gaps in the crew, producing targeted training priorities that address the occupation's current automation upskilling window Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. Autonomous task boundary governance — defines which telecommunications repair sub-tasks are routed to AI-assisted analysis versus kept entirely in human hands, establishing team-level protocols that reflect the occupation's low AI-collaboration rate and high physical-access requirements Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  3. Cross-system fault correlation — orchestrates an AI agent to correlate fault histories across data lines, power apparatus, and computer network components simultaneously, then interprets the aggregated output to direct complex multi-technician repair efforts WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Evidence pack
AEI usage
Task observations: 57
Augment share: 5.7%
Time saved: 95.9%
AI autonomy: 2.54
SAFI positioning
Top skill: Troubleshooting
Score: 62.1 / 100
Quadrant: Q3_upskilling_window
precision: category_estimate
WEF cluster
Technology Use, Monitoring and Control
technology_use_monitoring_control
Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.

Pathsmith Durable Skills Framework

Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Subscriber feature

Ten durable-skill domains mapped to four proficiency/role levels for each occupation. Each statement is aligned to the Pathsmith taxonomy, derived from trusted grounding data and mapped to occupation-specific O*NET tasks and skills.

1Communication8 statements
Emerging
  1. Customer equipment orientation — explains basic device operation and connection procedures to customers using straightforward language during initial installation visits Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Complaint intake — listens to customer-reported service issues and restates problems to confirm understanding before beginning diagnostic work Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Malfunction reporting — documents circuit faults, component failures, and corrective actions in service tickets with accurate technical terminology Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Equipment demonstration — walks customers through newly installed telecommunications systems, explaining features and use cases while responding to follow-up questions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Technical status briefing — communicates repair progress and estimated completion timelines to customers and dispatch teams using clear, non-jargon language during multi-phase installations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Cross-team coordination — relays switching equipment configuration details and wiring topology changes to network operations colleagues to ensure continuity of service Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Escalation communication — authors detailed malfunction reports that bridge field observations and engineering-level root-cause analysis, enabling remote teams to replicate findings and authorize solutions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Customer education leadership — develops plain-language reference guides for complex data and telephone communication systems, reducing repeat service calls across assigned territory Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
2Leadership8 statements
Emerging
  1. Task self-direction — identifies the next installation step from circuit diagrams or work orders without requiring supervisor prompting during routine cable-run assignments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Safety initiative — volunteers to verify power supply adequacy and grounding before team members begin connecting wiring frames or switching equipment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Junior technician guidance — coaches newer installers on correct wire and cable color identification procedures to prevent mis-terminations during joint service calls Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Job-site ownership — takes responsibility for verifying all test results and sign-offs before closing a work order, ensuring quality without external prompting Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. On-site lead coordination — directs multi-technician installation crews working in manholes, cable vaults, and on truck-mounted booms, sequencing tasks to maintain safety and schedule Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Process improvement advocacy — identifies recurring wiring errors or equipment configuration gaps and proposes corrective procedures to supervisors backed by documented field evidence Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Mentorship program contribution — designs and delivers hands-on training modules for test-meter use, circuit-diagram interpretation, and pole-climbing safety for incoming technicians Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Operational accountability — accepts responsibility for territory-wide service quality metrics and drives corrective action plans when installation or repair error rates exceed acceptable thresholds Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
3Metacognition8 statements
Emerging
  1. Skill-gap recognition — identifies personal unfamiliarity with specific switching equipment or network topology before beginning work and seeks reference documentation proactively Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Error reflection — reviews incorrect circuit diagnoses after resolution to understand the reasoning failure that led to the wrong initial hypothesis Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Diagnostic self-monitoring — pauses mid-troubleshooting to reassess test-meter readings when results contradict the working malfunction hypothesis rather than forcing the data to fit Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Learning strategy selection — chooses between circuit diagram review, peer consultation, or hands-on component testing based on the type of unfamiliar telecommunications problem encountered Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Process evaluation — assesses the effectiveness of personal installation sequencing habits after complex multi-system jobs and adjusts workflow to reduce rework incidents Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Knowledge mapping — recognizes boundaries of personal competence across data communication, telephone switching, and power apparatus systems to determine when escalation is required Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Cognitive bias correction — identifies patterns of assumption-driven diagnosis in personal and team troubleshooting behavior and implements structured verification checklists to counteract them Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Reflective practice modeling — facilitates after-action debriefs following major installation projects, guiding team members to articulate what mental models succeeded or failed during the job Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
4Critical Thinking8 statements
Emerging
  1. Symptom differentiation — distinguishes between customer-reported symptoms and verified circuit faults by cross-referencing complaint descriptions with initial test-meter readings Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Diagram interpretation — reads circuit diagrams to identify expected signal flow before testing components, forming a baseline hypothesis for malfunction location Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Fault isolation — applies systematic component-by-component testing using polarity probes and test meters to narrow malfunction sources in malfunctioning telecommunications equipment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Evidence evaluation — weighs multiple test results against manufacturer specifications to determine whether a circuit fault is component-level or system-level before initiating repairs Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Root-cause analysis — traces intermittent connection failures through full wiring paths from telephone poles or underground cable accesses to switching frames to identify the exact fault origin Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Quality conformance judgment — evaluates newly installed or repaired equipment against performance specifications using structured observation and test equipment rather than accepting surface-level functionality Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Multi-system inference — synthesizes data from concurrent test points across computer systems, telephone switching equipment, and power apparatus to diagnose interdependent failures invisible to single-component testing Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Assumption challenge — questions standard diagnostic assumptions when repeat failures occur on previously repaired equipment, pursuing alternative causal explanations and validating them through controlled tests Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
5Collaboration8 statements
Emerging
  1. Dispatch coordination — confirms job details and access requirements with dispatch teams before arriving at installation or repair sites to avoid delays Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Peer information sharing — shares wire and cable color-coding observations with co-workers on joint assignments to prevent duplication of diagnostic effort Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Cross-functional task integration — coordinates timing of cable-run completion with network operations staff so that switching equipment activation aligns with physical wiring readiness Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Customer collaboration — partners with on-site customer contacts to gain access to cable vaults, equipment rooms, and communication closets required for installation or maintenance work Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Multi-trade site coordination — works alongside electricians, IT staff, and construction crews during large-scale telecommunications installations, sequencing tasks to avoid interference and maintain safety Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Shared diagnostic problem-solving — engages colleagues with complementary expertise in computer systems or power apparatus when troubleshooting spans multiple technical domains Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Inter-team process alignment — establishes shared testing and sign-off protocols between field installation crews and network operations centers to eliminate handoff errors during system commissioning Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Collaborative standards development — co-authors field installation best practices with engineers and senior technicians, integrating real-world wiring and equipment insights into formal team procedures Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
6Character8 statements
Emerging
  1. Safety compliance — follows all prescribed procedures for climbing poles, entering manholes, and operating truck-mounted booms without taking unauthorized shortcuts Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Accurate reporting — records actual test results and component conditions in service documentation rather than assuming conformance without verification Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Customer honesty — informs customers of realistic service restoration timelines and acknowledges when a repair requires escalation rather than overpromising resolution speed Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Accountability ownership — acknowledges installation errors identified during post-work testing and completes corrections before closing the work order Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Professional integrity — maintains complete and truthful service records including failed repair attempts and component replacements, enabling accurate billing and future diagnostic reference Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Ethical equipment handling — treats customer premises, private cable infrastructure, and personal property with respect during installation and maintenance activities Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Ethical standard modeling — demonstrates consistent adherence to safety, accuracy, and customer honesty standards in all field conditions, including high-pressure or unsupervised situations, serving as a behavioral reference for the team Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Accountability culture contribution — surfaces systemic documentation or safety compliance gaps to leadership with supporting evidence and proposed remedies rather than tolerating ongoing deficiencies Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
7Creativity8 statements
Emerging
  1. Improvised access solutions — identifies alternative cable routing paths when standard routes are blocked by structural obstacles during installation work Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Tool adaptation — applies hand tools in non-standard configurations to reach circuit components in confined cable vault or equipment rack environments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Diagnostic workaround development — devises alternative test procedures when standard test-meter access points are unavailable due to equipment configuration or physical constraints Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Routing innovation — designs efficient wire runs between components and outside cable systems that minimize interference, reduce material use, and comply with code requirements Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Configuration problem-solving — develops custom wiring frame or switching equipment configurations that meet customer-specific data and telephone communication requirements not covered by standard templates Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Preventive solution design — creates novel equipment maintenance schedules and inspection routines based on observed failure patterns that extend service intervals beyond manufacturer defaults Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Field innovation documentation — formalizes creative installation and repair solutions developed in atypical site conditions into reusable procedures that expand the team's technical toolkit Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Prototype configuration testing — pilots non-standard switching equipment or network topology arrangements on controlled test benches before proposing them as approved solutions for customer deployments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
8Growth Mindset8 statements
Emerging
  1. Technology curiosity — seeks out documentation and peer knowledge about newly deployed telecommunications equipment before first installation assignment rather than waiting for formal training Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Feedback acceptance — receives post-inspection correction on wiring or testing technique from supervisors without defensiveness and applies changes immediately Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Skill stretch commitment — volunteers for complex switching equipment or computer network installation assignments that exceed current comfort level to accelerate technical development Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Setback reframing — treats a failed repair attempt as diagnostic data rather than a failure, using the result to refine the next troubleshooting approach Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Continuous certification pursuit — actively pursues updated telecommunications equipment training and vendor certifications as new technology platforms are deployed in the service territory Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Performance feedback integration — reviews quality control inspection results and customer complaint data to identify personal skill gaps and build targeted development plans Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Learning culture promotion — encourages team members to attempt challenging installations and treats group diagnostic mistakes as shared learning opportunities rather than accountability failures Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Industry trend adoption — proactively studies emerging telecommunications standards and equipment architectures and begins integrating relevant knowledge into field practice ahead of formal rollout Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
9Mindfulness8 statements
Emerging
  1. Hazard awareness — maintains conscious attention to environmental conditions such as traffic, confined spaces, and electrical proximity when climbing poles or entering manholes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Color-code focus — applies deliberate attention to wire and cable color distinctions during termination work to prevent mis-wiring errors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Diagnostic patience — resists the impulse to replace components before completing full circuit testing, maintaining methodical attention throughout the fault-isolation sequence Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Customer interaction presence — gives full attention to customer inquiries and complaints during equipment demonstrations rather than mentally shifting to the next task Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Stress regulation under pressure — maintains precise test-meter operation and accurate documentation during high-priority outage repairs where time pressure and customer stress are elevated Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Attention management during repetitive tasks — sustains consistent quality during routine cable-run or equipment maintenance assignments where familiarity can reduce vigilance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Situational awareness modeling — teaches field crews to use pre-task mental preparation and environmental scanning routines before beginning pole climbs or confined-space entries to reduce incident risk Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Emotional regulation under conflict — manages composure and professional tone when customers are frustrated by service disruptions, de-escalating interactions while maintaining technical focus Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
10Fortitude8 statements
Emerging
  1. Physical demand persistence — completes full cable-run and equipment installation assignments despite physical strain associated with ladder climbing, confined-space entry, and extended hand-tool use Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Ambiguity tolerance — continues systematic fault testing on malfunctioning telecommunications equipment when initial test results are inconclusive rather than prematurely escalating Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Adverse condition endurance — performs installation and maintenance work in extreme weather, heights, or low-light underground environments without compromising testing accuracy or safety compliance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Difficult repair persistence — sustains troubleshooting effort through multiple failed hypotheses on complex switching equipment malfunctions until the root cause is confirmed Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Extended outage resilience — maintains focus and technical precision during prolonged service-restoration efforts that require continuous diagnostic work across multiple equipment systems Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. High-stakes composure — executes precise wiring and switching equipment connections in public-safety or critical-infrastructure contexts where errors carry significant consequences Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Resilience under systemic pressure — sustains high-quality installation and repair output during extended peak-demand periods such as large-scale network rollouts or widespread service outages Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Courage in safety advocacy — raises unsafe work conditions or non-compliant installation practices to supervisors and customers regardless of schedule pressure or interpersonal friction Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Show O*NET source anchors64 anchors · skillscrosswalk.com

O*NET enrichment · skillscrosswalk.com

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Source anchors that ground each statement

Related titles
Broadband Technician · Telecommunications Technician · Antenna Installer · Automatic Equipment Technician · Break Fix Technician (Break Fix Tech) · Broadband Installer · Broadband Specialist · Cable Technician · Cable Television Installer (Cable TV Installer) · Cable Television Line Technician (Cable TV Line Technician) · Cable TV Tech (Cable Television Technician) · Call Box Wirer
RAPIDS apprenticeships
0218 · Broadband Technician · 0264 · Telecommunications Technician
O*NET skills
TroubleshootingRepairingCritical ThinkingOperations MonitoringQuality Control AnalysisActive ListeningEquipment MaintenanceComplex Problem SolvingReading ComprehensionMonitoringSpeakingJudgment and Decision MakingInstallationOperation and ControlEquipment SelectionSystems AnalysisActive LearningTime ManagementCoordinationWritingSocial Perceptiveness
Knowledge domains
Customer and Personal ServiceTelecommunicationsComputers and ElectronicsEnglish LanguageMathematicsPublic Safety and SecurityMechanicalEngineering and TechnologyEducation and Training
Abilities
Problem SensitivityNear VisionVisual Color DiscriminationOral ComprehensionArm-Hand SteadinessFinger DexterityManual DexterityDeductive ReasoningInformation OrderingInductive Reasoning
Work styles
DependabilityAttention to DetailCautiousnessPerseveranceCooperationIntegrity
Technology
Web platform development softwareComputer aided design CAD softwareOperating system softwareNetwork security and virtual private network VPN equipment softwareAnalytical or scientific softwareExpert system softwareGeographic information systemCommunications server softwareSpreadsheet softwareOffice suite software
Tasks · seed anchors for statements
  1. Demonstrate equipment to customers and explain its use, responding to any inquiries or complaints.
  2. Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
  3. Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
  4. Climb poles and ladders, use truck-mounted booms, and enter areas such as manholes and cable vaults to install, maintain, or inspect equipment.
  5. Assemble and install communication equipment such as data and telephone communication lines, wiring, switching equipment, wiring frames, power apparatus, computer systems, and networks.
  6. Run wires between components and to outside cable systems, connecting them to wires from telephone poles or underground cable accesses.
  7. Test connections to ensure that power supplies are adequate and that communications links function.
  8. Note differences in wire and cable colors so that work can be performed correctly.
CIP education codes
47.0103

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith Durable Skills Framework. © 2026 EBSCOed.