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Telecommunications Line Installers and Repairers

SOC 49-9052.00Job Zone 2 · Some Preparationv.26.05

Context coveredThis framework covers field installation, maintenance, testing, and repair of telecommunications lines and customer-premises equipment across residential, small-business, aerial, buried, and confined-space environments.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Basic hand tools and safety gear — identify and handle under direct supervisor guidance at a residential installation site.
  2. Cable types and connector fittings — distinguish and select following written instructions during an entry-level field assignment.
  3. Customer premises equipment — assist with unpacking, positioning, and connecting under close technician supervision.
  4. Electronic test meters and signal-strength gauges — observe correct readings and record results on paper logs as directed.
  5. Pole-climbing harnesses and bucket-truck safety protocols — follow step-by-step procedures under direct supervision before ascending utility structures.
  6. Splicing hand tools and epoxy materials — prepare and organize prior to a supervised cable-splice task on a job site.
  7. Service activation checklists — complete each step in sequence under technician direction when setting up a new customer account.
  8. Tools and test equipment — clean and store according to posted maintenance schedules at the end of each shift.
  9. Work orders and route assignments — read and interpret with supervisor assistance to locate the correct customer address.
  10. Public safety and traffic-control guidelines — follow posted instructions when working in roadway or trench environments under direct oversight.
Developing
Mid-level / Established
  1. Residential cable and telecommunications lines — string between structures and pull to specified tension with minimal oversight on standard installations.
  2. Signal-strength readings at utility poles — measure using electronic test equipment and document results accurately in a field log.
  3. Customer service appointments — manage arrival, conduct equipment installation, and confirm service activation with routine supervision.
  4. Coaxial and fiber-optic cables — splice using hand tools and mechanical equipment following standard operating procedures on familiar line types.
  5. Terminal boxes and auxiliary equipment — mount and connect in attics, crawl spaces, or trenches using appropriate climbing or access tools.
  6. Transmission-fault data — record, compare against acceptable thresholds, and escalate abnormal results to a senior technician when needed.
  7. Audio and visual reception equipment — inspect, adjust, and test at customer premises to confirm proper signal quality after installation.
  8. CRM and work-order software — enter job completion details, parts used, and customer notes accurately at the close of each service call.
  9. Ladder and bucket-truck operations — conduct pre-use inspections and operate safely during pole-top and aerial line work.
  10. Common line malfunctions — apply learned troubleshooting steps to diagnose and resolve routine faults within a defined service territory.
Proficient
Senior / Expert IC
  1. Complex cable faults and signal anomalies — independently diagnose using advanced electronic test equipment across aerial, buried, and in-building environments.
  2. Full service setups for residential and small-business customers — plan, install, test, and commission without supervisory oversight from start to finish.
  3. Non-routine splicing scenarios involving damaged or legacy cable — select and execute the appropriate mechanical or epoxy method under field conditions.
  4. Transmission characteristic data — analyze test results from multiple line segments to pinpoint intermittent faults and recommend corrective action.
  5. Bucket trucks, pole-climbing gear, and tunneling access — coordinate safe equipment use across varied terrain and structure types on multi-task jobs.
  6. Audio and visual reception systems — troubleshoot end-to-end signal path issues and adjust or replace components to restore full service quality.
  7. Escalated customer complaints involving recurring outages — investigate root cause, implement a lasting fix, and document findings in facilities management software.
  8. Junior technicians on site — provide real-time technical guidance and demonstrate correct splicing, testing, and safety techniques during joint assignments.
  9. Preventive maintenance schedules for assigned line segments — evaluate equipment condition, prioritize repairs, and update records in spreadsheet or office software.
  10. High-stress or hazardous field conditions such as storm damage or confined-space access — apply critical judgment to maintain personal safety and service continuity.
Advanced
Lead / Principal / Executive
  1. Departmental installation and repair standards — develop, document, and implement updated procedures that reflect new cable technologies and regulatory requirements.
  2. Cross-functional field crews — lead coordination across installation, maintenance, and customer-service teams to resolve large-scale outages or infrastructure upgrades.
  3. Training curricula for entry-level and mid-level technicians — design and deliver hands-on programs covering splicing, test equipment use, and safety protocols.
  4. Territory-wide signal-quality metrics — monitor trends using facilities management and CRM data to identify systemic issues and drive proactive infrastructure investment.
  5. Capital equipment needs and tool-replacement cycles — evaluate organizational requirements and present evidence-based recommendations to management.
  6. Safety culture and compliance programs — champion adherence to public-safety and OSHA standards across all field crews and subcontractors.
  7. Complex multi-site projects such as aerial-to-underground cable migrations — plan sequencing, assign crews, and oversee execution from initiation through customer sign-off.
  8. Vendor and contractor relationships — negotiate service agreements, audit work quality, and ensure adherence to company specifications on outsourced line projects.
  9. Emerging telecommunications technologies including fiber-to-the-premises and small-cell installations — assess readiness and lead pilot deployments for the organization.
  10. Organizational knowledge retention — mentor senior technicians for leadership roles and establish succession pathways within the installation and repair workforce.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.
Subscriber feature

Authoritative source data identified for 998 occupations

How a worker at each mastery level uses, directs, and evaluates AI tools in this occupation. Each statement cites its evidence inline; click a citation chip to verify the source.

Emerging
  1. AI-assisted fault lookup — queries an AI chatbot with symptom descriptions (e.g., signal dropout, line noise) to surface likely causes before climbing a pole or opening a junction box Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  2. Digital documentation support — uses an AI tool to draft basic service-call notes and customer setup records, reducing clerical time at the end of a shift Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
Developing
  1. Test-result interpretation — enters raw signal-strength readings and cable-test logs into an AI assistant to identify patterns indicating transmission faults, then verifies findings with on-site measurements Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. Equipment troubleshooting workflow — follows AI-generated step-by-step diagnostic sequences for audio/visual reception equipment, cross-checking each step against observed hardware behavior before proceeding Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  3. Repair-procedure lookup — directs an AI assistant to retrieve splice specifications or connector torque values from technical manuals, saving field search time while retaining hands-on judgment for actual execution Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
Proficient
  1. Fault-location triangulation — feeds multiple test-point signal readings into an AI tool to narrow cable fault location to a specific span, then dispatches physical inspection only to that segment Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. Maintenance scheduling assistance — uses AI-generated analysis of historical outage records to prioritize which line segments require preventive inspection, aligning workload with operational risk WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  3. Customer communication drafting — delegates explanation of service disruptions and restoration timelines to an AI writing assistant, then reviews and delivers the message directly to customers Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
Advanced
  1. Complex multi-fault diagnosis coordination — integrates AI signal-analysis outputs with live operations-monitoring data across multiple customer premises to isolate cascading failures, retaining final fault-attribution decisions Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. AI-output validation gatekeeping — critically evaluates AI-generated diagnostic recommendations against firsthand cable and equipment observations, rejecting or escalating AI conclusions that conflict with physical evidence, given the occupation's moderate automation feasibility ceiling Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  3. Training and knowledge transfer — structures AI-assisted reference guides and annotated troubleshooting trees for junior installers, embedding institutional field knowledge that AI tools cannot independently derive WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
Evidence pack
AEI usage
Task observations: 27
Augment share: 2.7%
Time saved: 94.4%
AI autonomy: 2.67
SAFI positioning
Top skill: Complex Problem Solving
Score: 59.2 / 100
precision: exact
WEF cluster
Technology Use, Monitoring and Control
technology_use_monitoring_control
Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.

Pathsmith Durable Skills Framework

Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Subscriber feature

Ten durable-skill domains mapped to four proficiency/role levels for each occupation. Each statement is aligned to the Pathsmith taxonomy, derived from trusted grounding data and mapped to occupation-specific O*NET tasks and skills.

1Communication10 statements
Emerging
  1. Customer service initiation — introduces installation or repair purpose to homeowners and business contacts using clear, non-technical language at the start of a site visit Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Work order interpretation — reads and clarifies job tickets and service orders with dispatch or supervisors before beginning cable installation tasks O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Fault documentation — records test results, signal readings, and cable fault locations in written logs with sufficient detail for follow-on technicians to act upon Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Customer status update — explains service interruption causes and estimated restoration timelines to residential and commercial customers in plain language during repair visits Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Radio and phone coordination — relays accurate pole location data, equipment needs, and safety hazards to crew members and dispatch via two-way radio during field operations O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Technical briefing — communicates splice configurations, signal measurement findings, and equipment adjustments to crew leads and engineers using precise telecommunications terminology Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Post-installation walkthrough — demonstrates completed audio-visual or data equipment setup to customers, confirming understanding of system operation and service expectations before closing the work order Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Incident reporting — composes accurate written reports of line faults, safety incidents, or equipment failures for submission to operations management following field events O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Cross-functional communication — translates field-level cable and signal findings into actionable summaries for engineering, safety, and customer service teams, bridging technical and non-technical audiences Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Mentored documentation — coaches junior installers in completing test records, splice logs, and service reports to department standards during live job sites Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
2Leadership9 statements
Emerging
  1. Task ownership — completes assigned cable stringing or terminal box installation segments without requiring repeated direction from senior crew members Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Safety initiative — voluntarily identifies and flags ground-level hazards such as unmarked trenches or exposed conductors before crew members begin work Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Crew coordination support — assists lead technician in sequencing bucket truck positioning, line tensioning, and splice work to keep multi-person installation jobs on schedule Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Tool accountability — takes responsibility for cleaning, organizing, and returning shared hand tools and test equipment at the end of each shift Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Job site leadership — directs two- to three-person crews through pole climbing, cable splicing, and signal testing sequences, maintaining productivity and compliance with safety protocols Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Customer escalation handling — takes ownership of unresolved service issues at customer premises, coordinating with dispatch and engineering to achieve same-day resolution Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Workload prioritization — assesses urgency of multiple repair tickets and allocates crew effort to minimize customer outage duration across a service territory O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Field training leadership — leads structured on-the-job training for new hires in pole climbing, cable splicing, and electronic test equipment operation, setting performance benchmarks and providing evaluative feedback Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Process improvement sponsorship — identifies recurring installation defects or signal degradation patterns and drives procedural changes adopted across the local service team Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
3Metacognition9 statements
Emerging
  1. Skill gap recognition — identifies personal limitations in reading signal measurement equipment and seeks demonstration from senior technicians before performing independent tests Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Task reflection — reviews completed splice or connection work against service order specs before closing out a job to catch self-introduced errors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Learning strategy selection — chooses hands-on practice over written study when acquiring proficiency with new cable termination or epoxy splicing techniques Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Error pattern awareness — notices recurring mistakes in cable tension calibration or connector seating and adjusts personal technique between service calls Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Pre-job mental planning — mentally sequences equipment access, line stringing, testing, and customer interaction steps before arriving on site to reduce downtime and rework Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Self-monitoring during diagnostics — pauses mid-troubleshoot to reassess assumptions about fault location when initial test results do not confirm the expected failure point Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Skill transfer evaluation — assesses which pole-line techniques learned in one cable type apply directly to a new cable infrastructure and which require relearning Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Cognitive modeling for coaching — articulates internal decision-making steps used during complex fault isolation to trainees, making expert reasoning visible and transferable Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Continuous learning planning — sets personal development goals around emerging fiber-optic or broadband technologies and tracks progress through self-directed field practice and formal coursework Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
4Critical Thinking10 statements
Emerging
  1. Basic fault hypothesis — generates an initial cause list for a reported service outage by comparing customer symptoms to known common failure types such as loose connectors or weather damage Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Test result reading — interprets signal strength meter readings at utility poles to determine whether measured values fall within acceptable transmission parameters O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Systematic fault isolation — applies a structured elimination method to narrow cable fault location by testing at successive intervals rather than replacing equipment at random Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Evidence-based repair selection — selects splice method, hand tool, or epoxy type based on cable gauge, environmental conditions, and transmission requirements rather than habit Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Safety risk assessment — evaluates pole structural condition, weather, traffic, and line voltage indicators before committing to a climbing or bucket truck approach O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Multi-variable diagnostics — analyzes test data across signal strength, cable continuity, and equipment configuration simultaneously to isolate intermittent transmission faults affecting customer service Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Root cause differentiation — distinguishes between equipment failure, installation error, and infrastructure degradation as sources of recurring service complaints using historical records and live measurements Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Code and spec evaluation — cross-references local utility codes and manufacturer specifications when assessing whether an existing cable run meets current service standards before adding new loads O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Predictive failure analysis — identifies early-stage transmission degradation trends from periodic test logs across a cable segment and recommends proactive maintenance before customer-impacting failure occurs Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Diagnostic process design — develops and documents systematic troubleshooting decision trees for common cable and equipment fault types, adopted as team reference guides Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
5Collaboration9 statements
Emerging
  1. Two-person safety coordination — works with a ground partner to safely manage cable tension and equipment positioning during initial pole-climbing or trench work assignments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Dispatch responsiveness — provides accurate location and status updates to dispatch in a timely manner to support crew scheduling and customer communication O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Crew task integration — coordinates personal splice or termination work pace with the bucket truck operator and cable puller to prevent line slack or over-tension during stringing operations Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Cross-trade coordination — communicates equipment access needs and work zone boundaries with electrical or construction crews sharing a job site Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Multi-technician installation execution — collaborates with two or more technicians across distributed pole and trench segments to complete a cable run on schedule, synchronizing test points and handoffs Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Customer and technician alignment — manages expectations between customer availability and crew arrival schedules, negotiating access times that allow complete installation or repair within a single visit Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Shared diagnostic resolution — partners with network operations center staff to correlate field signal measurements with remote system data during complex outage troubleshooting O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Inter-team process alignment — works with engineering, construction, and customer service teams to align field installation standards and reduce service rework rates across the district Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Collaborative training delivery — co-facilitates field skills sessions with safety officers and senior engineers, integrating multiple expert perspectives into unified crew competency development Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
6Character10 statements
Emerging
  1. Work site honesty — accurately reports test results and installation outcomes to supervisors without minimizing defects or skipping required verification steps Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Customer property respect — protects landscaping, interior furnishings, and personal property during access to install or repair terminal boxes and auxiliary equipment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Accountability for errors — reports self-caused cable damage or incorrect connections to supervisors promptly and participates in correction without deflecting responsibility Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Professional conduct on premises — maintains courteous, non-intrusive behavior when working inside customer homes or businesses, regardless of access difficulty or schedule pressure Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Safety compliance consistency — adheres to personal protective equipment and fall protection requirements on every climb, not only when observed by supervisors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Regulatory integrity — follows all utility pole access permits, easement agreements, and right-of-way rules accurately, even when compliance adds time to a job Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Transparent progress reporting — provides accurate job completion estimates to dispatch and customers, correcting initial assessments when field conditions reveal added complexity Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Ethical equipment use — uses company vehicles, tools, and test equipment only for authorized work purposes and logs usage accurately Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Cultural accountability modeling — consistently demonstrates and enforces safety, honesty, and customer respect standards that influence team behavioral norms across a service area Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Ethics-based escalation — identifies and reports systemic safety shortcuts or falsified service records to management through appropriate channels, protecting crew and customer welfare Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
7Creativity9 statements
Emerging
  1. Improvised access problem-solving — identifies an alternative routing path for cable installation when the primary conduit or pathway is blocked or inaccessible Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Tool adaptation — modifies use of available hand tools to complete a splicing task when a specialized tool is unavailable on site Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Non-standard routing design — plans a cable run through an atypical structural path such as a crawl space or existing conduit to avoid costly trenching while meeting signal integrity requirements Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Diagnostic workaround — devises an alternative signal test sequence when standard equipment access points are blocked or malfunctioning, enabling fault isolation without full circuit interruption Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Field-engineered splice solution — designs a non-standard mechanical splice configuration that meets transmission requirements when standard connectors are incompatible with an aging cable type encountered on site Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Service restoration innovation — develops a temporary bridging configuration to restore customer service during a repair that cannot be completed in a single visit, minimizing outage duration Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Training scenario creation — builds realistic hands-on practice scenarios using decommissioned cable segments and equipment to accelerate new technician skill development Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Installation method improvement — proposes and pilots a modified cable stringing technique or tensioning approach that reduces installation time or rework rates and is adopted as team standard practice Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Diagnostic tool adaptation — repurposes available electronic test equipment in a novel configuration to measure signal characteristics not covered by standard field test procedures, expanding fault detection capability Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
8Growth Mindset9 statements
Emerging
  1. New technology openness — accepts assignment to fiber-optic or broadband installation tasks without prior experience and engages actively in supervised practice Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Feedback receptivity — incorporates supervisor corrections on splice technique or test equipment handling during the same work session without resistance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Challenge pursuit — volunteers for difficult pole climbs, confined-space cable runs, or high-complexity fault diagnostics to accelerate hands-on skill development Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Setback recovery — returns to a failed fault isolation attempt with a revised approach after the initial diagnostic hypothesis proves incorrect, without disengaging from the task Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Self-directed skill expansion — pursues additional certification in fiber splicing, advanced electronic testing, or aerial line work beyond minimum job requirements to increase service capability Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Constructive error use — treats a rework event or failed service call as a structured learning opportunity, identifying specific technique or judgment changes to apply on the next job Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Difficulty persistence — maintains consistent diagnostic effort through multi-hour intermittent fault investigations, adjusting methods rather than escalating prematurely Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Learning culture contribution — shares technical lessons learned from unusual faults, innovative repairs, or near-miss safety events with the broader team to elevate collective capability Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Continuous improvement commitment — proactively identifies gaps in own knowledge of emerging telecommunications infrastructure and enrolls in relevant training ahead of technology deployment timelines Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
9Mindfulness9 statements
Emerging
  1. Pre-climb focus — takes a deliberate pause to inspect pole condition, personal protective equipment, and surroundings before beginning an aerial ascent Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Distraction management — maintains attention on cable routing or signal testing tasks when working in high-traffic or high-noise environments such as roadside or commercial sites Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Emotional regulation with customers — manages personal frustration during difficult or repeat-visit service calls, maintaining professional composure throughout customer interaction Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Fatigue awareness — recognizes personal signs of physical or cognitive fatigue during extended shifts and requests task rotation or rest before safety-critical operations such as pole climbing Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Intentional hazard scanning — performs a deliberate, structured environmental assessment at each new work site, registering electrical proximity, unstable surfaces, and overhead line conflicts before beginning work Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Pressure-aware decision making — recognizes when schedule pressure or customer urgency is influencing judgment and intentionally slows the decision process on safety-critical steps such as energized line proximity assessment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. Present-moment diagnostics — sustains focused, methodical attention during complex signal tracing tasks without jumping to conclusions, reducing diagnostic error rates Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Crew mindfulness modeling — demonstrates and reinforces deliberate pre-task awareness habits within the team, reducing safety incidents through consistent attention-management practices Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Workload stress management — maintains regulated emotional and cognitive functioning across extended high-demand periods such as post-storm restoration events, enabling sustained quality work output Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
10Fortitude9 statements
Emerging
  1. Adverse condition persistence — continues cable installation or repair tasks in cold, wet, or hot weather conditions while maintaining safe work practices Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Height exposure tolerance — completes required pole climbs and bucket truck work at elevation without withdrawing from the task when physically uncomfortable Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Confined space endurance — sustains focus and physical effort while pulling cables through tunnels, crawl spaces, or trenches during installations that extend across multiple hours Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Extended outage resilience — maintains productive diagnostic effort during multi-hour or multi-day service restoration events without disengaging from complex fault isolation work Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Storm restoration stamina — sustains safe, effective cable and line repair operations through extended emergency deployment periods involving irregular hours, physical strain, and high call volumes Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Repeated setback persistence — continues pursuing intermittent fault resolution through multiple failed diagnostic cycles, revising methods rather than closing the ticket unresolved Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  3. High-risk environment courage — performs necessary work in physically hazardous conditions such as traffic-adjacent pole repairs or post-storm downed-line environments, following safety protocols without avoidance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Crisis leadership under pressure — maintains calm, structured decision-making and crew direction during large-scale outage events involving multiple simultaneous failures and escalating customer impact Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Organizational resilience contribution — sustains high performance and supports crew morale through sustained emergency response periods, serving as a stabilizing presence for less experienced team members Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
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O*NET enrichment · skillscrosswalk.com

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Source anchors that ground each statement

Related titles
Cable Television Installer · Aerial Installer · Aerial Lineman · Block Cableman · Broadband Cable Installer · Broadband Cable Specialist · Broadband Technician · Buried Wire Technician · Cable Assembler · Cable Inspector · Cable Installation Tech (Cable Installation Technician) · Cable Installer
RAPIDS apprenticeships
0263 · Cable Television Installer
O*NET skills
Complex Problem SolvingOperations MonitoringSpeakingCritical ThinkingEquipment MaintenanceCoordinationOperation and ControlTroubleshootingJudgment and Decision MakingActive ListeningMonitoring
Knowledge domains
TelecommunicationsCustomer and Personal ServiceEnglish LanguagePublic Safety and SecurityComputers and ElectronicsMechanicalEducation and TrainingCommunications and Media
Abilities
Near VisionOral ExpressionOral ComprehensionArm-Hand SteadinessProblem SensitivityExtent FlexibilityMultilimb CoordinationManual DexterityDeductive ReasoningInformation Ordering
Work styles
DependabilityAttention to DetailCautiousnessPerseveranceStress ToleranceAdaptability
Technology
Computer aided design CAD softwareOperating system softwareCustomer relationship management CRM softwareElectronic mail softwareFacilities management softwareSpreadsheet softwareOffice suite softwareWord processing softwareTransaction security and virus protection softwareCloud-based data access and sharing software
Tasks · seed anchors for statements
  1. Set up service for customers, installing, connecting, testing, or adjusting equipment.
  2. Travel to customers' premises to install, maintain, or repair audio and visual electronic reception equipment or accessories.
  3. Measure signal strength at utility poles, using electronic test equipment.
  4. Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions.
  5. Splice cables, using hand tools, epoxy, or mechanical equipment.
  6. Access specific areas to string lines, or install terminal boxes, auxiliary equipment, or appliances, using bucket trucks, climbing poles or ladders, or entering tunnels, trenches, or crawl spaces.
  7. Clean or maintain tools or test equipment.
  8. String cables between structures and lines from poles, towers, or trenches, and pull lines to proper tension.
CIP education codes
47.0103

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith Durable Skills Framework. © 2026 EBSCOed.