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Coin, Vending, and Amusement Machine Servicers and Repairers

SOC 49-9091.00Job Zone 2 · Some Preparationv.26.05

Context coveredThis framework covers field service and repair of coin-operated, vending, and amusement machines — including ATMs, bill validators, and electronic game units — across commercial and public locations, from entry-level restocking and basic maintenance through strategic leadership of a multi-technician service operation.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Machine products and supplies — restock under direct supervisor guidance at assigned vending or amusement locations.
  2. Jammed bills and stuck product complaints — identify and clear using step-by-step reference cards on a supervised service route.
  3. Basic machine operation — test coin acceptance and product dispensing functions following a written checklist provided by a lead technician.
  4. Hand tools and basic test instruments — locate and use under close supervision when replacing simple consumable parts on vending units.
  5. Maintenance log entries — record date, location, and service action performed using a standardized paper or digital form.
  6. Machine exteriors and accessible internal components — clean and apply lubricant following manufacturer-supplied instructions on a job site.
  7. Replacement parts requests — compile a list of needed items and submit to a supervisor for approval and ordering.
  8. Wiring diagrams and service manuals — read and reference with supervisor support to identify labeled components on amusement machines.
  9. Customer service interactions — respond politely to site-contact questions about machine status during routine service visits.
  10. Personal protective equipment and safety procedures — follow all protocols under direction when working around electrical or mechanical components.
Developing
Mid-level / Established
  1. Vending and amusement machine product levels — monitor and replenish independently on a multi-stop daily route with minimal oversight.
  2. Mechanical malfunctions such as jammed coin mechanisms and misfeeding dispensers — diagnose and resolve without supervisor assistance during scheduled maintenance calls.
  3. Machine performance after servicing — test coin, bill, and card-reader functions systematically and confirm correct operation before leaving a site.
  4. Worn or failed parts including magnetic card-reader heads and solenoids — replace using hand tools and soldering irons following wiring diagrams.
  5. Service and repair records — maintain accurate and up-to-date entries in inventory management or spreadsheet software for a regular account territory.
  6. Internal gears, motors, and moving parts — clean and oil on a preventive maintenance schedule to reduce unplanned downtime.
  7. Replacement part orders — research part numbers using manufacturer documentation and submit purchase requests through approved procurement channels.
  8. Electrical and mechanical faults on ATMs, coin-op, and amusement units — troubleshoot using diagnostic menus and basic test equipment in familiar fault scenarios.
  9. Route completion quality — inspect own work against quality control standards before departing each location to ensure machines meet operational benchmarks.
  10. Electronic mail and internet browser software — use to communicate service status updates and look up technical bulletins from equipment manufacturers.
Proficient
Senior / Expert IC
  1. Complex multi-symptom malfunctions on coin, vending, and amusement machines — diagnose autonomously using inductive reasoning and cross-referenced service diagrams across diverse equipment brands.
  2. Full mechanical and electrical repairs including soldering, component-level replacements, and control board reseating — perform without oversight on non-routine failure cases encountered in the field.
  3. Machine operational parameters such as payout percentages, dispense timing, and bill-acceptance thresholds — adjust and calibrate to manufacturer and site-owner specifications.
  4. Repair and maintenance history database — manage and analyze using spreadsheet software to identify recurring failure patterns across an entire equipment portfolio.
  5. Parts inventory levels — evaluate consumption trends and proactively order stock to prevent service delays across a full geographic territory.
  6. ATM card readers, bill validators, and electronic coin mechanisms — overhaul and restore to full function using precision finger dexterity and arm-hand steadiness on delicate assemblies.
  7. Site manager escalations regarding chronic machine downtime — investigate root causes, explain findings clearly, and propose corrective action plans.
  8. New or unfamiliar machine models — self-train using manufacturer documentation, online technical resources, and internet browser tools to achieve independent service capability.
  9. Quality control inspections — conduct thorough pre- and post-repair assessments, verifying all functions meet performance standards before route completion.
  10. Emergency after-hours service calls — respond, diagnose, and resolve critical machine failures at high-revenue locations with minimal guidance and tight time constraints.
Advanced
Lead / Principal / Executive
  1. Territory-wide service strategy — develop route structures, preventive maintenance schedules, and response-time standards that maximize machine uptime across a large multi-site operation.
  2. Technician onboarding programs — design and deliver hands-on training curricula covering tool use, repair procedures, and safety protocols for newly hired servicers.
  3. Equipment reliability metrics — analyze service records and downtime data using spreadsheet and reporting software to drive continuous improvement decisions at the organizational level.
  4. Parts procurement and vendor relationships — negotiate supplier agreements, establish reorder-point policies, and manage parts budget to optimize cost and availability across the fleet.
  5. Quality assurance standards — author and enforce technical service standards, inspection checklists, and documentation requirements that define acceptable repair outcomes organization-wide.
  6. Technology upgrade evaluations — assess emerging cashless payment systems, remote telemetry, and IoT-enabled monitoring tools and lead pilot deployments on the existing machine fleet.
  7. Cross-functional stakeholder communication — present equipment performance reports, capital replacement recommendations, and ROI analyses to operations leadership using presentation software.
  8. Complex compliance and safety audits — lead reviews of electrical safety practices, regulatory requirements, and workplace hazard controls across all service teams and locations.
  9. Senior technician performance development — mentor experienced staff through difficult diagnostic challenges, fostering inductive reasoning and independent problem-solving at the proficient level.
  10. Organizational service policies — establish and revise standard operating procedures, documentation standards, and customer service protocols that govern the entire coin, vending, and amusement service operation.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.

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Sources:Pathsmith™ Durable SkillsPathsmith™ Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
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Show O*NET source anchors40 anchors · skillscrosswalk.com

O*NET enrichment · skillscrosswalk.com

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Source anchors that ground each statement

Related titles
Vending Machine Mechanic · Amusement Machine Mechanic · Arcade Game Technician · Arcade Games Mechanic · Arcade Technician · ATM Mechanic (Automatic Teller Machine Mechanic) · ATM Technician (Automated Teller Machine Technician) · Automatic Coin Machine Mechanic · Automatic Teller Machine Servicer · Bank Teller Machine Mechanic · Cigarette Machine Filler · Cigarette Machines Mechanic
RAPIDS apprenticeships
0145 · Vending Machine Mechanic
O*NET skills
RepairingEquipment MaintenanceTroubleshootingOperations MonitoringOperation and ControlQuality Control Analysis
Knowledge domains
Computers and ElectronicsMechanicalCustomer and Personal ServiceEnglish Language
Abilities
Manual DexterityFinger DexterityArm-Hand SteadinessControl PrecisionNear VisionInformation OrderingMultilimb CoordinationOral ComprehensionVisualizationInductive Reasoning
Work styles
DependabilityAttention to DetailIntegrityCautiousnessPerseveranceStress Tolerance
Technology
Electronic mail softwareInventory management softwareSpreadsheet softwarePresentation softwareWord processing softwareInternet browser software
Tasks · seed anchors for statements
  1. Fill machines with products, ingredients, money, and other supplies.
  2. Inspect machines and meters to determine causes of malfunctions and fix minor problems such as jammed bills or stuck products.
  3. Test machines to determine proper functioning.
  4. Replace malfunctioning parts, such as worn magnetic heads on automatic teller machine (ATM) card readers.
  5. Maintain records of machine maintenance and repair.
  6. Clean and oil machine parts.
  7. Order parts needed for machine repairs.
  8. Adjust and repair coin, vending, or amusement machines and meters and replace defective mechanical and electrical parts, using hand tools, soldering irons, and diagrams.
CIP education codes
46.030146.030347.000047.060047.061747.0618

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me®, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith™ Durable Skills Framework. © 2026 EBSCOed.