NSXNational Skills ExchangeSign in
Back to Framework

Stockers and Order Fillers

SOC 53-7065.00Job Zone 2 · Some Preparationv.26.05

Context coveredThis framework covers warehouse, distribution center, and retail back-of-house environments where stockers and order fillers receive, store, price, pick, and distribute merchandise using manual labor, powered equipment, and inventory management technology.

Sources:O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.SkillsCrosswalkSkillsCrosswalk — O*NET enrichment + adjacency index. Opens in new tab.
Emerging
Entry / Apprentice
  1. Order receipts — complete accurately under direct supervisor guidance in a warehouse or retail stockroom setting.
  2. Shelf merchandise — stock shelves, racks, cases, and bins with new or transferred items following a step-by-step placement guide.
  3. Price tags — stamp, attach, or change price labels on merchandise by referring to a printed price list under close supervision.
  4. Outgoing order records — record basic details of dispatched orders into a logbook or simple data entry form with supervisor review.
  5. Merchandise retrieval — obtain items from designated bins or shelves using a pick list provided by a lead stocker.
  6. Customer questions — respond to straightforward merchandise inquiries by locating and sharing information from posted signage or product labels.
  7. Inventory software — navigate a basic inventory management software interface to look up item locations under direct instruction.
  8. Safety protocols — follow established lifting and material-handling procedures to move stock safely on the warehouse floor.
  9. Incoming requisitions — read and interpret basic written requisition forms to identify correct products for distribution to coworkers.
  10. Hand trucks and pallet jacks — operate manual material-moving equipment under supervision to transport merchandise within a stockroom.
Developing
Mid-level / Established
  1. Order receipts and records — complete and file order receipt documents and outgoing order logs consistently with minimal oversight in a busy warehouse environment.
  2. Shelf stocking — replenish shelves, racks, bins, and display tables according to planogram or rotation schedules with reduced day-to-day direction.
  3. Customer merchandise guidance — answer customer questions and advise on merchandise selection by drawing on product knowledge gained through on-the-job experience.
  4. Price tag management — update and verify price tags across a product category by cross-referencing current price lists and flagging discrepancies to a supervisor.
  5. Requisition fulfillment — issue and distribute materials, parts, and supplies to coworkers or customers by accurately interpreting incoming requisition documents.
  6. Inventory software queries — run standard searches and generate basic reports in inventory management or ERP software to confirm stock levels and locations.
  7. Forklift operation — operate a sit-down or stand-up forklift to move palletized merchandise within a distribution center after completing required certification.
  8. Electronic communications — use desktop communications and email software to coordinate order status updates with team leads and receiving departments.
  9. Physical stock handling — apply trunk strength and extent flexibility consistently when loading and unloading bulk merchandise from high shelves and deep storage bins.
  10. Attention to detail in picking — verify item quantities and SKU accuracy during the picking process before distribution, catching common errors before they leave the floor.
Proficient
Senior / Expert IC
  1. Complex order processing — manage multi-line order receipts and distribution workflows autonomously, resolving discrepancies between requisitions and available stock.
  2. Full-scope shelf management — independently oversee stocking, rotation, and organization of an assigned merchandise section across all rack types in a high-volume retail or warehouse setting.
  3. Advanced customer service — diagnose customer needs, recommend appropriate merchandise, and resolve escalated product selection issues without supervisor intervention.
  4. Pricing accuracy oversight — audit price tag compliance across multiple product lines by referencing updated price lists and correcting errors before customer impact.
  5. ERP and inventory systems — use enterprise resource planning and inventory management software proficiently to track inbound and outbound stock, reconcile variances, and maintain accurate records.
  6. Non-routine equipment operation — operate forklifts and other powered material-handling equipment safely in congested or time-sensitive warehouse conditions, adapting to changing floor layouts.
  7. Outgoing order records management — maintain complete, accurate outgoing order logs and verify data integrity in spreadsheet or database systems across an entire shift.
  8. Cross-functional coordination — coordinate merchandise distribution across multiple departments or pick zones by interpreting requisitions from various internal customers simultaneously.
  9. Workplace safety leadership — identify and address ergonomic and material-handling hazards proactively, applying cautiousness and perseverance to maintain a safe stockroom environment.
  10. Written and oral communication — prepare clear written status reports and communicate stock issues verbally to supervisors and coworkers with precision and clarity.
Advanced
Lead / Principal / Executive
  1. Stocking operations strategy — design and implement shelf replenishment and order fulfillment workflows that improve throughput and reduce errors across a full warehouse or retail back-of-house operation.
  2. Team development and training — develop training plans and mentor new and developing stockers on proper stocking, pricing, and order fulfillment procedures in a warehouse or large retail environment.
  3. Inventory system governance — lead the configuration, testing, and adoption of inventory management or ERP software upgrades affecting the entire stocking department.
  4. Performance standards and metrics — establish productivity and accuracy benchmarks for order filling and stock management, monitoring team adherence and driving continuous improvement.
  5. Vendor and requisition process oversight — oversee incoming requisition and outgoing order record systems at an organizational level, ensuring compliance with internal controls and audit requirements.
  6. Safety and compliance program leadership — lead the development and enforcement of material-handling safety and equipment certification programs across multiple shifts or locations.
  7. Customer service policy direction — set standards and train staff on merchandise advisement and customer engagement practices that align with organizational service goals.
  8. Cross-departmental operational coordination — align stocking and order fulfillment activities with receiving, purchasing, and sales departments to support organizational inventory accuracy and availability targets.
  9. Technology adoption leadership — evaluate and champion new warehouse technologies, including voice recognition and RF systems, to optimize picking and stocking efficiency at scale.
  10. Organizational culture of dependability — model and reinforce workplace values of integrity, cooperation, and attention to detail, shaping a dependable, high-performing fulfillment team culture.

AI-at-Work Competency Framework

Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.
Subscriber feature

Authoritative source data identified for 998 occupations

How a worker at each mastery level uses, directs, and evaluates AI tools in this occupation. Each statement cites its evidence inline; click a citation chip to verify the source.

Emerging
  1. Basic order-receipt lookup — uses an AI assistant to decode unfamiliar product codes or abbreviated item descriptions on incoming requisitions, confirming matches before pulling stock Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  2. Shelf-label reading aid — photographs unclear or damaged shelf tags and submits them to an AI tool to recover product details, then verifies against the physical item before restocking.
Developing
  1. Customer merchandise queries — poses customer questions to an AI assistant to surface product specifications or substitution options quickly, then delivers the answer directly to the customer Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  2. Outgoing-order log entry — delegates formatting and transcription of repetitive order-record fields to an AI assistant, reviewing every entry for accuracy before saving to the system Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
  3. Requisition interpretation — runs ambiguous or high-volume incoming requisitions through an AI tool to extract item quantities and locations, cutting lookup time substantially before physically filling the order Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
Proficient
  1. Stock-level monitoring — directs an AI monitoring tool to flag low-bin conditions against par-level thresholds in real time, then acts on alerts to replenish shelves without waiting for a manual audit Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Merchandise selection advisory — combines AI-generated product comparison summaries with personal floor knowledge to advise customers on selections, retaining ownership of the face-to-face recommendation Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  3. Multi-location order routing — instructs an AI assistant to sequence a multi-item pick list by aisle and bin location, reducing travel time across the floor while personally verifying each pick Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
Advanced
  1. Workflow-exception orchestration — identifies recurring order-filling bottlenecks, configures AI-assisted alerts and routing rules to handle routine exceptions autonomously, and escalates only edge cases for human judgment Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab. WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab..
  2. Active-listening gap compensation — recognizes that AI tools score moderately on active-listening feasibility and deliberately keeps all nuanced customer-interaction tasks human-led, using AI only for background data retrieval during those conversations Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab..
  3. Cross-shift knowledge transfer — authors AI-assisted shift-handover summaries that capture out-of-stock items, pending requisitions, and customer commitments, ensuring the incoming crew acts on accurate, real-time floor status Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab..
Evidence pack
AEI usage
Task observations: 612
Augment share: 61.2%
Time saved: 91.7%
AI autonomy: 3.46
SAFI positioning
Top skill: Active Listening
Score: 42.2 / 100
Quadrant: Q2_ai_augmented
precision: exact
WEF cluster
Technology Use, Monitoring and Control
technology_use_monitoring_control
Sources:Anthropic Economic IndexAnthropic Economic Index — release_2026_03_24. Opens in new tab.Jadhav & Danve, 2026Skill Automation Feasibility Index — Jadhav & Danve, 2026 (arXiv:2604.06906). Opens in new tab.WEF Skills TaxonomyWEF Skills Taxonomy 2021 — Building a Common Language for Skills at Work. Opens in new tab.

Pathsmith Durable Skills Framework

Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Subscriber feature

Ten durable-skill domains mapped to four proficiency/role levels for each occupation. Each statement is aligned to the Pathsmith taxonomy, derived from trusted grounding data and mapped to occupation-specific O*NET tasks and skills.

1Communication8 statements
Emerging
  1. Customer merchandise questions — responds to basic product location inquiries using available signage and shelf labels in a retail or warehouse environment Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Order receipt documentation — records incoming order details on receipts using standard written formats with supervisor guidance Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Merchandise advisement — explains product features and selection options to customers with growing confidence on the sales floor Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Requisition communication — reads and interprets incoming requisition forms to accurately distribute materials to coworkers without repeated clarification Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Outgoing order records — maintains clear, accurate written logs of distributed orders using established tracking systems independently Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Customer service dialogue — conducts structured, courteous exchanges with customers to assess merchandise needs and recommend appropriate selections Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Cross-team inventory communication — relays complex stock discrepancies and restocking priorities to supervisors and receiving teams using precise, actionable language Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. New associate onboarding communication — demonstrates and explains order-filling procedures, documentation standards, and customer interaction protocols to incoming team members Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
2Leadership8 statements
Emerging
  1. Stocking task ownership — completes assigned shelf-stocking and bin-filling tasks without requiring repeated direction from supervisors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Personal initiative — identifies obviously empty or low-stock areas and reports them to a lead without waiting to be asked Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Shift task prioritization — organizes personal workload across multiple restocking assignments to meet daily productivity targets with minimal oversight Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Coworker support — assists peers in locating merchandise or interpreting requisitions during high-volume periods without being directed Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Informal team coordination — guides newer stockers through correct shelving sequences, price tagging procedures, and equipment protocols during shared shifts Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Process accountability — takes responsibility for order accuracy and shelf organization outcomes within assigned zone, correcting errors proactively Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Floor leadership — leads restocking crew through high-volume inventory intake events, delegating bin assignments and resolving bottlenecks in real time Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Continuous improvement advocacy — identifies recurring stocking inefficiencies and proposes revised shelving or routing workflows to supervisors backed by observed data Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
3Metacognition8 statements
Emerging
  1. Task self-monitoring — recognizes when a requisition form or price list is unclear and seeks clarification before proceeding with order distribution Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Error awareness — identifies personal mistakes in shelf stocking or price tagging and corrects them before merchandise is made available to customers Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Workflow self-assessment — evaluates own stocking speed and accuracy at end of shift to identify where time or effort was inefficiently applied Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Learning strategy adjustment — modifies personal memorization approach for store layout or product codes based on what retrieval method works most reliably under pressure Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Fatigue and error management — monitors own attention levels during extended stocking shifts and applies deliberate checking routines when accuracy risk increases Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Skill gap recognition — identifies specific equipment operation skills or inventory software functions requiring additional practice and seeks targeted training opportunities Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Reflective process refinement — systematically evaluates personal order-filling routines after high-error periods and redesigns personal workflow to reduce recurrence Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Mentored self-reflection facilitation — guides newer stockers in developing their own self-checking habits for price tagging, bin location, and documentation accuracy Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
4Critical Thinking8 statements
Emerging
  1. Price discrepancy identification — notices mismatches between shelf price tags and price list references and flags them for supervisor review before applying labels Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Requisition interpretation — reads incoming requisition details carefully to determine correct item, quantity, and destination before distributing materials Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Stock prioritization reasoning — evaluates which empty or low shelves pose the greatest sales or operational risk and sequences restocking accordingly Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Merchandise placement logic — applies product category rules and planogram guidelines to determine correct bin or shelf location for transferred merchandise Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Order accuracy verification — cross-references outgoing order records against physical items distributed to detect and correct fulfillment errors before dispatch Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Equipment selection judgment — assesses load size, aisle clearance, and weight to determine whether manual handling or forklift operation is the appropriate method Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Inventory anomaly analysis — identifies patterns in recurring stock shortages or overages and traces root causes to ordering, receiving, or shelving breakdowns Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Process evaluation — critiques existing order-filling workflows for inefficiency or error risk and presents evidence-based alternatives to management Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
5Collaboration8 statements
Emerging
  1. Receiving team coordination — communicates incoming shipment details to fellow stockers to ensure efficient distribution of merchandise across assigned zones Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Shared equipment use — coordinates forklift and pallet jack scheduling with coworkers to avoid congestion in loading and stocking areas Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Cross-shift handoff — provides outgoing shift partners with accurate status updates on partially completed stocking assignments and outstanding requisitions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Coworker assistance — supports teammates experiencing high workload by taking on additional bin retrieval or shelving tasks without disrupting own zone responsibilities Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Multi-zone stocking coordination — collaborates with stockers in adjacent departments to align restocking timing and avoid aisle blockages during peak customer hours Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Supervisor-stocker feedback loop — actively participates in team briefings by sharing observed stock issues and receiving updated priorities to align team effort Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Cross-functional inventory collaboration — partners with receiving, purchasing, and floor management teams to align stock levels with anticipated demand and promotional schedules Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Team conflict navigation — mediates disagreements between stockers over zone boundaries or task assignments, redirecting focus toward shared daily fulfillment targets Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
6Character8 statements
Emerging
  1. Accurate documentation — records order receipts and outgoing logs truthfully without omitting quantities or destination details even under time pressure Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Merchandise handling integrity — reports damaged or mislabeled products discovered during stocking rather than shelving them without disclosure Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Customer honesty — provides customers with accurate merchandise information and acknowledges product limitations rather than overstating capabilities to complete a sale Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Safety accountability — adheres to forklift operation and manual lifting protocols consistently, not only when supervisors are present Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Professional reliability — fulfills all assigned stocking and order-filling responsibilities on schedule, communicating proactively when delays or obstacles arise Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Ethical price tagging — applies correct price labels per the official price list without manipulating tags to benefit personal or external interests Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Workplace ethics modeling — consistently demonstrates honest reporting, equipment care, and customer respect in ways that establish a visible standard of conduct for the team Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Systemic integrity advocacy — raises concerns about recurring inaccurate inventory counts or pricing errors through appropriate channels rather than tolerating procedural shortcuts Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
7Creativity8 statements
Emerging
  1. Alternative item sourcing — identifies substitute bin or shelf locations for merchandise when primary location is full or inaccessible to fulfill a customer's request Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Improvised organization — applies creative interim shelving arrangements when new merchandise does not align with existing planogram during high-volume intake Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Workflow experimentation — tests different personal stocking sequences or cart loading configurations to reduce travel time across large warehouse or retail floor areas Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Customer problem-solving — generates alternative merchandise suggestions when a requested item is out of stock, drawing on knowledge of available inventory Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Display arrangement innovation — proposes visually effective merchandise arrangements within assigned zones that improve customer navigation and product visibility Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Restocking route design — develops optimized personal restocking routes through aisles that reduce congestion and maximize units shelved per hour during peak periods Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Process redesign contribution — designs and pilots a revised bin labeling or zone mapping system that reduces retrieval errors and is adopted by the broader stocking team Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Demand-responsive stocking strategy — creates adaptive restocking schedules based on observed customer traffic patterns that reduce out-of-stock incidents during peak hours Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
8Growth Mindset8 statements
Emerging
  1. Feedback receptivity — accepts supervisor corrections on stocking sequence or price tagging errors and applies changes on the next task without defensiveness Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. New equipment willingness — approaches forklift or inventory scanning equipment training with openness, tolerating initial errors as part of the learning process Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. Skill development pursuit — actively requests cross-training in receiving, price auditing, or equipment operation to expand functional contributions on the floor Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Error-driven improvement — treats repeated order-filling mistakes as diagnostic data, modifying personal checking routines rather than attributing errors to external factors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Challenge acceptance — volunteers for complex or high-volume restocking assignments that stretch current speed or organizational skills beyond comfortable routine Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Constructive feedback use — incorporates peer and supervisor input on documentation accuracy or customer interaction quality into consistent behavioral adjustments Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Learning culture promotion — encourages teammates to view stocking errors and process inefficiencies as improvement opportunities rather than performance failures Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Continuous mastery pursuit — independently seeks out advanced inventory management knowledge or warehouse technology training beyond required job competencies to increase team value Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
9Mindfulness8 statements
Emerging
  1. Safety attention — maintains present-moment awareness of aisle foot traffic and equipment proximity while operating carts or forklifts in active warehouse spaces Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Task focus — sustains attention on accurate bin retrieval and shelf placement during repetitive stocking cycles without allowing distraction to cause mislocation errors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Developing
  1. Emotional regulation during customer interactions — manages frustration or impatience when customers ask repeated or complex merchandise questions, maintaining a composed and helpful tone Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Physical awareness — monitors body posture and lifting mechanics during extended manual stocking shifts to reduce fatigue-related injury risk Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Applying
  1. Deliberate documentation practice — approaches order receipt completion and outgoing log entries with focused intentionality rather than rushing through paperwork at shift end Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
  2. Workload stress regulation — applies grounding techniques during high-volume receiving periods to maintain accuracy and composure under time and physical pressure Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Exceeding
  1. Attentional leadership — models and coaches floor awareness practices to stocking teammates, reducing near-miss incidents and merchandise misplacement during peak operational periods Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Intentional communication presence — gives undivided attention to customers and coworkers during merchandise advisement and requisition review, reducing miscommunication-driven fulfillment errors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
10Fortitude8 statements
Emerging
  1. Physical persistence — continues shelf-stocking and bin-retrieval tasks through physically demanding extended shifts without abandoning assigned zone responsibilities Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Uncertainty tolerance — proceeds with order distribution when full stock information is unavailable, using best available data and flagging gaps to supervisors Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Developing
  1. High-volume resilience — maintains consistent stocking pace and accuracy during peak inventory intake periods when workload significantly exceeds typical daily volume Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Repetition endurance — sustains quality execution of repetitive price tagging, bin retrieval, and shelving tasks across full shift duration without quality decline Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Applying
  1. Adversity navigation — recovers quickly from inventory system outages or shipment delays by adapting workflow to manual processes and maintaining team morale Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Physical and mental stamina — sustains full performance standards during physically intensive restocking cycles involving heavy merchandise, cold storage, or elevated shelf work Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab. O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Exceeding
  1. Crisis-condition leadership — maintains calm, directive presence during major receiving disruptions or safety incidents, keeping stocking team focused on safe and prioritized response actions Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
  2. Long-term perseverance modeling — demonstrates consistent effort and accuracy across extended high-demand periods such as seasonal inventory surges, inspiring sustained performance in the broader team Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.
Sources:Pathsmith Durable SkillsPathsmith Durable Skills Framework — America Succeeds + CompTIA. Opens in new tab.O*NET v30.2O*NET Resource Center — Occupational Information Network, v30.2 (Sept 2025). Opens in new tab.
Show O*NET source anchors38 anchors · skillscrosswalk.com

O*NET enrichment · skillscrosswalk.com

Suggest an O*NET correction

Source anchors that ground each statement

Related titles
Agent Contract Clerk · Backroom Associate · Bakery Products Checker · Bay Stocker · Camera Storage Clerk · Central Service Supply Distributor · Central Supply Aide · Central Supply Technician · Central Supply Worker · Checker Stocker · Clerical Stock Inspector · Clerical Warehouse Worker
RAPIDS apprenticeships
—
O*NET skills
Active ListeningReading Comprehension
Knowledge domains
Customer and Personal ServiceEnglish Language
Abilities
Near VisionOral ComprehensionTrunk StrengthSpeech ClarityWritten ComprehensionOral ExpressionManual DexterityExtent FlexibilityMultilimb CoordinationStatic Strength
Work styles
DependabilityAttention to DetailIntegrityCooperationCautiousnessPerseverance
Technology
Data base user interface and query softwareDesktop communications softwareElectronic mail softwareWord processing softwareOperating system softwareInventory management softwareEnterprise resource planning ERP softwareSpreadsheet softwareOffice suite softwareVoice synthesizer and recognition software
Tasks · seed anchors for statements
  1. Complete order receipts.
  2. Answer customers' questions about merchandise and advise customers on merchandise selection.
  3. Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.
  4. Keep records of out-going orders.
  5. Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  6. Operate equipment such as forklifts.
  7. Stamp, attach, or change price tags on merchandise, referring to price list.
  8. Obtain merchandise from bins or shelves.
CIP education codes
49.020849.010649.010249.010849.010551.0810

Sources: O*NET v30.2 (CC BY 4.0), SkillsCrosswalk.com, LER.me, Anthropic Economic Index, SAFI (Jadhav & Danve, 2026), WEF Skills Taxonomy 2021, Pathsmith Durable Skills Framework. © 2026 EBSCOed.